Course Outline 04 Apr 2019
Contents 1. Course Objective 2. Pre-Assessment 3. Exercises, Quizzes, Flashcards & Glossary Number of Questions 4. Expert Instructor-Led Training 5. ADA Compliant & JAWS Compatible Platform 6. State of the Art Educator Tools 7. Award Winning Learning Platform (LMS) 8. Chapter & Lessons Syllabus Chapter 1: Introduction to Computer Repair Chapter 2: On the Motherboard Chapter 3: System Configuration Chapter 4: Disassembly and Power Chapter 5: Logical Troubleshooting Chapter 6: Memory Chapter 7: Storage Devices Chapter 8: Multimedia Devices Chapter 9: Other Peripherals Chapter 10: Computing Design Chapter 11: Basic Operating Systems Chapter 12: Windows XP, Vista, and 7 Chapter 13: Internet Connectivity
Chapter 14: Introduction to Networking Chapter 15: Computer and Network Security Videos and How To 9. Practice Test Here's what you get Features 10. Performance Based Labs Lab Tasks Here's what you get 11. Post-Assessment
1. Course Objective Gain hands-on expertise in CompTIA A+ certification exam by course and performance based labs. Performance based labs simulate real-world, hardware, software & command line interface environments and can be mapped to any textbook, course & training. CompTIA A+ exam is globally recognized, vendor-neutral exam designed for IT professionals to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of the basic personal computer hardware and operating systems. 2. Pre-Assessment Pre-Assessment lets you identify the areas for improvement before you start your prep. It determines what students know about a topic before it is taught and identifies areas for improvement with question assessment before beginning the course. 3. Exercises There is no limit to the number of times learners can attempt these. Exercises come with detailed remediation, which ensures that learners are confident on the topic before proceeding. 100 EXERCISES
4. Quizzes Quizzes test your knowledge on the topics of the exam when you go through the course material. There is no limit to the number of times you can attempt it. 230 QUIZZES 5. Flashcards Flashcards are effective memory-aiding tools that help you learn complex topics easily. The flashcard will help you in memorizing definitions, terminologies, key concepts, and more. There is no limit to the number of times learners can attempt these. Flashcards help master the key concepts. 681 FLASHCARDS 6. Glossary of terms
ucertify provides detailed explanations of concepts relevant to the course through Glossary. It contains a list of frequently used terminologies along with its detailed explanation. Glossary defines the key terms. 681 GLOSSARY OF TERMS 7. Expert Instructor-Led Training ucertify uses the content from the finest publishers and only the IT industry s finest instructors. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can study at your own pace. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7. 8. ADA Compliant & JAWS Compatible Platform ucertify course and labs are ADA (Americans with Disability Act) compliant. It is now more accessible to students with features such as: Change the font, size, and color of the content of the course Text-to-speech, reads the text into spoken words Interactive videos, how-tos videos come with transcripts and voice-over Interactive transcripts, each word is clickable. Students can clip a specific part of the video by clicking on a word or a portion of the text. JAWS (Job Access with Speech) is a computer screen reader program for Microsoft Windows that reads the screen either with a text-to-speech output or by a Refreshable Braille display. Student can easily navigate ucertify course using JAWS shortcut keys.
9. State of the Art Educator Tools ucertify knows the importance of instructors and provide tools to help them do their job effectively. Instructors are able to clone and customize course. Do ability grouping. Create sections. Design grade scale and grade formula. Create and schedule assignments. Educators can also move a student from self-paced to mentor-guided to instructor-led mode in three clicks. 10. Award Winning Learning Platform (LMS) ucertify has developed an award winning, highly interactive yet simple to use platform. The SIIA CODiE Awards is the only peer-reviewed program to showcase business and education technology s finest products and services. Since 1986, thousands of products, services and solutions have been recognized for achieving excellence. ucertify has won CODiE awards consecutively for last 5 years: 2014 1. Best Postsecondary Learning Solution 2015 1. Best Education Solution 2. Best Virtual Learning Solution 3. Best Student Assessment Solution 4. Best Postsecondary Learning Solution 5. Best Career and Workforce Readiness Solution 6. Best Instructional Solution in Other Curriculum Areas 7. Best Corporate Learning/Workforce Development Solution 2016
1. Best Virtual Learning Solution 2. Best Education Cloud-based Solution 3. Best College and Career Readiness Solution 4. Best Corporate / Workforce Learning Solution 5. Best Postsecondary Learning Content Solution 6. Best Postsecondary LMS or Learning Platform 7. Best Learning Relationship Management Solution 2017 1. Best Overall Education Solution 2. Best Student Assessment Solution 3. Best Corporate/Workforce Learning Solution 4. Best Higher Education LMS or Learning Platform 2018 1. Best Higher Education LMS or Learning Platform 2. Best Instructional Solution in Other Curriculum Areas 3. Best Learning Relationship Management Solution 11. Chapter & Lessons ucertify brings these textbooks to life. It is full of interactive activities that keeps the learner engaged. ucertify brings all available learning resources for a topic in one place so that the learner can efficiently learn without going to multiple places. Challenge questions are also embedded in the chapters so learners can attempt those while they are learning about that particular topic. This helps them grasp the concepts better because they can go over it again right away which improves learning. Learners can do Flashcards, Exercises, Quizzes and Labs related to each chapter. At the end of every lesson, ucertify courses guide the learners on the path they should follow.
Syllabus Chapter 1: Introduction to Computer Repair Overview CompTIA A+ Certification Safety Note Technician Qualities Basic Computer Parts External Connectivity Mouse and Keyboard Ports Mice and Keyboards Wireless Input Devices Mouse and Keyboard Preventive Maintenance Keyboard/Mouse Troubleshooting Video Port USB Port Installing Extra USB Ports
USB Troubleshooting Parallel Ports Serial Ports Audio Ports IEEE 1394 Ports IEEE 1394 Troubleshooting esata Ports Network Ports Modem Ports Pros and Cons of Integrated Motherboards Docking Stations and Port Replicators Chapter Summary Key Terms A+ Simulator Exercises Review Questions Exercises
Activities Chapter 2: On the Motherboard Processor Overview Processor Basics Intel Processors AMD Processors Speeding Up Processor Operations Overview Cache Clocking Threading Technology Connecting to the Processor Multi-Core Processors Sockets and Slots Processor Cooling Installing Processors Mobile Device Motherboards/CPUs
Overclocking Processors Troubleshooting Processor Issues Expansion Slots PCI (Peripheral Component Interconnect) AGP (Accelerated Graphics Port) PCIe (Peripheral Component Interconnect Express) Laptop Expansion More Motherboard Connectors Chipsets Types of Motherboards Upgrading and Replacing Motherboards Motherboard Troubleshooting Soft Skills-Active Listening Chapter Summary Key Terms A+ Simulator Exercises Review Questions
Exercises Activities Chapter 3: System Configuration Configuration Overview BIOS Overview The Setup Program Flash BIOS BIOS Configuration Settings CMOS Memory Motherboard Batteries Other Configuration Parameters IRQ (Interrupt Request) PCI Interrupts I/O (Input/Output) Addresses Memory Addresses Adapter Configuration
Soft Skills-A Good Technician Quality: One Thing at a Time Chapter Summary Key Terms A+ Simulator Exercises Review Questions Exercises Activities Chapter 4: Disassembly and Power Disassembly Overview Electrostatic Discharge (ESD) EMI (Electromagnetic Interference) Disassembly Tools Opening the Case Cables and Connectors Storage Devices
Motherboards Mobile Device Issues Reassembly Preventive Maintenance Basic Electronics Overview Electronics Terms Power Supply Overview Power Supply Form Factors Purposes of a Power Supply Power Supply Voltages Mobile Device Travel and Storage Mobile Device Power ACPI (Advanced Configuration and Power Interface) Replacing or Upgrading a Power Supply Symptoms of Power Supply Problems Solving Power Supply Problems
Adverse Power Conditions Adverse Power Protection Surge Protectors Line Conditioners Uninterruptible Power Supply (UPS) Standby Power Supply (SPS) Phone Line Isolator Electrical Fires Computer Disposal/Recycling Soft Skills-Written Communications Skills Chapter Summary Key Terms A+ Simulator Exercises Review Questions Exercises Activities Chapter 5: Logical Troubleshooting
Troubleshooting Overview Identify the Problem Establish a Theory of Probable Cause Test the Theory to Determine Cause Establish a Plan of Action and Implement the Solution Verify Full System Functionality and Implement Preventive Measures Soft Skills-Document Findings, Actions, and Outcomes and Provide Feedback Chapter Summary Key Terms A+ Simulator Exercises Review Questions Exercises Activities Chapter 6: Memory Memory Overview
Memory Physical Packaging Planning the Memory Installation Planning the Memory Installation-Memory Technologies Mobile Device Memory Planning the Memory Installation-Memory Features Planning for Memory-The Amount of Memory to Install Planning for Memory-How Many of Each Memory Type? Planning for Memory-Researching and Buying Memory Installing Memory Overview Removing/Installing Memory Adding More Cache/RAM Windows Disk Caching Monitoring Memory Usage Under Windows Old Applications Under Windows Troubleshooting Memory Problems Flash Memory Soft Skills-Teamwork
Chapter Summary Key Terms A+ Simulator Exercises Review Questions Exercises Activities Chapter 7: Storage Devices Storage Devices Overview Floppy Drive Overview Floppy Media and Construction Floppy Drive Installation or Replacement Hard Drive Overview Hard Drive Geometry Hard Drive Interfaces Overview IDE (Integrated Drive Electronics) SSD (Solid State Drive)
SCSI (Small Computer System Interface) Storage Device Configuration Overview PATA Physical Installation SATA Physical Installation SSD Physical Installation Parallel SCSI Configuration SCSI ID Configuration and Termination SCSI Cables SAS Installation Mobile Device Storage System BIOS Configuration for Hard Drives Hard Drive Preparation Overview Partitioning How Drive Letters Are Assigned Windows Disk Management Fault Tolerance
High-Level Formatting Troubleshooting Devices RAID Issues Preventive Maintenance for Hard Drives Data Security Removable Drive Storage Disk Caching/Virtual Memory Soft Skills-Phone Skills Chapter Summary Key Terms A+ Simulator Exercises Review Questions Exercises Activities Chapter 8: Multimedia Devices Multimedia Overview
Optical Disk Drive Overview Optical Drive Features Optical Drive Interfaces and Connections Optical Drive Installation Troubleshooting Optical Drive Issues Preventive Maintenance for ODDs and Discs Theory of Sound Card Operation Installing Sound Cards Sound Cards Using Windows Mobile Device Sound Speakers Troubleshooting Sound Problems Scanners Digital Cameras Soft Skills-Attitude Chapter Summary Key Terms
A+ Simulator Exercises Review Questions Exercises Activities Chapter 9: Other Peripherals Chapter Overview Video Overview Types of Video Output Devices Video Terminology and Theory LCD (Liquid Crystal Display) Video Ports and Cables Multiple Displays Projectors Monitor Preventive Maintenance Monitor Energy Efficiency Privacy
Video Adapters Specialized Video Cards Video Memory Installing a Video Adapter Troubleshooting Video Printers Overview Printer Ports Networked Printers Wireless Printers Categories of Printers Impact Printers Inkjet Printers Laser Printers Thermal Printers Paper Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges
Printer Installation Upgrading Printers Printer Preventive Maintenance Printers in the Windows Environment Windows Printer Troubleshooting General Printer Troubleshooting Impact Printer Troubleshooting Inkjet Printer Troubleshooting Laser Printer Troubleshooting Soft Skills-Work Ethics Chapter Summary Key Terms A+ Simulator Exercises Review Questions Exercises Activities Chapter 10: Computing Design
Design Overview Computer System Design Motherboard and Associated Component Design Power Supply and Case Design Storage Subsystem Design Audio Subsystem Design Display Subsystem Design Mobility Design Soft Skills-Dealing with Irate Customers Chapter Summary Key Terms A+ Simulator Exercises Review Questions Exercises Activities Chapter 11: Basic Operating Systems
Basic Operating Systems Overview Basic Windows Usage Overview Basic Mobile Device Usage Managing Windows Files and Folders Attributes, Compression, and Encryption Determining the Windows Version Windows Registry Editing the Windows Registry Recovering the Windows OS Recovering a Mobile OS Virtualization Basics Recovery Console/WinRE Command Prompt Overview Command Prompt Basics Moving Around from a Command Prompt The TYPE Command
Copying Files The ATTRIB Command Why Learn Commands? Command Format Soft Skills-Staying Current Chapter Summary Key Terms Review Questions Exercises Activities Chapter 12: Windows XP, Vista, and 7 Windows XP Overview Windows Vista/7 Overview Logging on to Windows Pre-Installation of Windows Viruses
Installation/Upgrade of Windows Corporate Windows Deployment Verifying the Installation Troubleshooting a Windows Installation Dual-Booting Windows Virtualization Reloading Windows Updating Windows Backing Up/Restoring the Windows Registry Backing Up and Restoring the Windows System State Configuring Windows Overview Configuring Windows Adding Devices System Restore Installing/Removing Software Microsoft Management Console Advanced Boot Options Menu
Overview of the Windows Boot Process Speeding Up the Windows Boot Process Troubleshooting the Windows Boot Process Windows XP ASR (Automated System Recovery) WinRE System Configuration Utility Task Manager and Event Viewer Troubleshooting a Service That Does Not Start Windows Reboots Shutdown Problems Monitoring System Performance Supporting Windows Computers Remotely Preventive Maintenance for Your Operating System Soft Skills-Avoiding Burnout Chapter Summary Key Terms
A+ Simulator Exercises Review Questions Exercises Activities Chapter 13: Internet Connectivity Internet Connectivity Overview Modems Overview Serial Communication Overview How to Configure Serial Ports and Devices 56Kbps Modems Fax Modems Digital Modems and ISDN VoIP Cable Modems xdsl Modems Troubleshooting Cable and DSL Modems
Satellite Modems Modem Preventive Maintenance Mobile Connectivity Web Browsers Soft Skills-Mentoring Chapter Summary Key Terms A+ Simulator Exercises Review Questions Exercises Activities Chapter 14: Introduction to Networking Networking Overview Types of Local Area Networks Network Topologies Network Media Overview
Copper Media Fiber Media Protecting Your Network and Cable Investment Ethernet Issues and Concepts Network Standards The OSI Model The TCP/IP Model Network Addressing IP Addressing Subnetting Basics Wireless Networks Overview Bluetooth Wireless Networks Antenna Basics Wireless Network Standards Wired or Wireless NIC Installation Wireless Broadband
Virtualization Network Issues Access Point/Router Installation Configuring a Networked Printer Network Troubleshooting Network Printer Troubleshooting Network Terminology The TCP/IP Model in Action Sharing Email Network Connectivity Mobile Device Network Connectivity Mobile Apps Soft Skills-Being Proactive Chapter Summary Key Terms A+ Simulator Exercises
Review Questions Exercises Activities Chapter 15: Computer and Network Security Security Overview Security Policy Physical Security Protecting the Operating System and Data DEP (Data Execution Prevention) Protecting Access to Local and Network Resources Permissions Internet Security Security Incident Reporting Wireless Network Security Overview Wireless Authentication and Encryption Default Settings
More Wireless Options Wireless Security Conclusion Wireless Network Troubleshooting Mobile Security A Final Word About Security Soft Skills-Building Customer Trust Chapter Summary Key Terms A+ Simulator Exercises Review Questions Exercises Activities Videos and How To
ucertify course includes videos to help understand concepts. It also includes How Tos that help learners in accomplishing certain tasks. 12. 144 10:37 VIDEOS HOURS Practice Test ucertify provides full length practice tests. These tests closely follow the exam objectives and are designed to simulate real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure that learners are prepared for the certification exam. Here's what you get 105 PRE-ASSESSMENTS QUESTIONS 2 FULL LENGTH TESTS Features Full Remediation 200 POST-ASSESSMENTS QUESTIONS
Each question comes with detailed remediation explaining not only why an answer option is correct but also why it is incorrect. Unlimited Practice Each test can be taken unlimited number of times until the learner feels they are prepared. Learner can review the test and read detailed remediation. Detailed test history is also available. Learn, Test and Review Mode Each test set comes with learn, test and review modes. In learn mode, learners will attempt a question and will get immediate feedback and complete remediation as they move on to the next question. In test mode, learners can take a timed test simulating the actual exam conditions. In review mode, learners can read through one item at a time without attempting it. 13. Performance Based Labs ucertify's performance-based labs are simulators that provides virtual environment. Labs deliver hands on experience with minimal risk and thus replace expensive physical labs. ucertify Labs are cloud-based, device-enabled and can be easily integrated with an LMS. Features of ucertify labs: Provide hands-on experience in a safe, online environment Labs simulate real world, hardware, software & CLI environment Flexible and inexpensive alternative to physical Labs Comes with well-organized component library for every task Highly interactive - learn by doing Explanations and remediation available Videos on how to perform
Lab Tasks Identifying desktop PC ports, part 1 Identifying the PC components Open mouse properties Identifying function keys of a keyboard Identify ports on a desktop computer Identifying the CPU package types Identifying Intel sockets Identifying motherboard slots Identifying slots of a motherboard Identifying a CPU slot Identifying computer activities Identifying sound card ports Provide cooling and ventilation to the motherboard Identifying computer cooling systems Installing a processor and identifying motherboard components Replacing a laptop battery Installing expansion cards on a motherboard Identifying a PCI-bus slot Identifying and installing a PCI sound card Connecting two monitors to a computer Install expansion cards on the motherboard Identifying an AGP slot Identifying AGP slots Removing a damaged network card Installing PCIe cards on the motherboard Identify laptop ports Replacing internal components of a notebook Insert a POST card in the motherboard
Identifying the motherboard form factors Viewing system properties System configuration Change the screen saver timeout Configuring two new computers: Home Entertainment and SOHO Configure BIOS settings Identifying BIOS settings Enabling hardware virtualization Disabling the COM and parallel ports Replace a CMOS battery Clearing the CMOS settings Changing the CMOS battery Identifying boot errors View interrupts for integrated ports Opening a computer case with ESD precautions Identifying the reset front panel connector Assembling a PC Installing computer components Setting up a surge protected computer system Installing a motherboard, processor, and processor fan Identifying the steps to transmit and process data Identifying units of electricity Identifying electrical components symbols Identifying computer devices Installing an SMPS and connecting it to the motherboard Identifying power connectors Identifying computer power supply connectors Prepare the system for upgrade Identifying hazard categories Replacing the power supply Employ power-protecting equipment Identifying characteristics of power conditioning equipment Using a UPS to power computer components and ensure network connectivity
Configuring the UPS Identifying fire extinguisher substances Identifying fire extinguisher classes Troubleshooting theory Identify the types of memory modules Identifying memory modules Identifying types of RAM Installing SDRAM and DDR memory modules Using the System Information utility Enabling triple-channel memory mode Install DDR3 RAM to form a bank of memory Installing a floppy drive Place the paging file on a different physical hard drive Identify ways to sanitize the drive Identifying IDE interfaces Identify the jumper setting used for a hard drive Identify the jumper setting used for a DVD drive Connecting the motherboard to the internal hard drive Supplying power to a SATA drive Installing a SATA hard drive Installing a hard disk drive Identifying RAID level characteristics Identifying RAID levels Clean up the hard disk drive Perform Disk Cleanup and Back up now functions on your system Improving the performance of hard drive and DVD drive Removing a pen drive from a computer Connecting a pen drive to the USB port View the size of the pagefile.sys file Format the pen drive Assemble a computer Identifying I/O ports of the motherboard Connecting speakers to a computer
Connecting a digital camera to a computer Check properties of Keyboards, Disk drives, and Network adapters Identifying computing terminologies Identifying PC features Identifying types of display monitors Changing color and resolution settings Identifying resolution standards Connect two monitors simultaneously to a computer Connecting a keyboard, mouse, and monitor to a computer Connecting cables to a computer Connecting a monitor and headset to a computer Connecting a laptop to a docking station Changing the desktop color Using a KVM switch Identifying display panel case components Change your system's screen saver View the driver details and install state of the keyboard Identifying video card components Printing tools Calibrate the printing device Identifying printer connectors Connecting a USB printer to a computer Identifying printer types Identifying a daisy-wheel printer Identifying the steps of the laser printing process Identifying the stages of the laser printing process Maintaining a laser printer Inserting ink cartridges into a printer Install a printer device Spool print documents Identifying features of a laptop and tablet Enable calendar and clock gadgets on the desktop Viewing the version of an Android smartphone
Viewing the ios version of an iphone Replacing the battery of a smartphone and inserting a memory card Restoring the earlier version of a folder Change the visibility of a folder View control panel options in different views Hide a file Encrypt a folder Implement whole disk encryption Accessing command prompt View the date, time, and OS version from the command prompt Ping your computer using the loopback address Recovery console commands Determining a computer's current IP (Internet Protocol) address Configure Windows setting that deals with the STOP error Configure the system to restart automatically Restore and restart system automatically Installing updates Creating a backup of a local disk Backing up a Windows security certificate and private key Import a certificate file to the computer Using the Driver Verifier tool on your system Create a restore point Uninstalling WinPatrol software Reset an account password Create a user account and a user group Create a group Create a user account Disable a user account Add a user to the group Set the account with a password that cannot be changed Configure document settings Disable certain applications and services at startup Disable all the programs that load automatically during startup
Understanding command lines used to restore the registry View the Event Viewer Applications and Services Logs View all the options under Event Viewer View the log files Preparing for a video conference on Skype Identifying network connectors Connecting an iphone to the Wi-Fi network Enable settings to allow pop-ups from a particular website Identifying the network topology Identifying network topologies Terminating CAT 5e and CAT 6 cables Identifying the components of a multimeter Identify different types of cabling Identifying network connector characteristics Identifying the steps for testing a network cable Identifying steps to use a Toner Probe Identifying port address Change IPv4 properties of the wireless network Connecting a workstation to the LAN and configuring IPv4 properties Configuring IPv4 and IPv6 settings Identifying considerations for wireless technology View the Bluetooth service and Application Layer properties Configure a wireless network adapter to wake up your system Create an ad hoc network Identify the fastest WLAN standard and best encryption available on a wireless router Connect to the Wi-Fi network Connecting a wireless network Identifying wireless network Creating an ad hoc network Connecting two computers and a printer to the Internet Check the connectivity of google.com through your Internet connection Display the MAC address and TCP/IP network configuration values Troubleshooting a Wi-Fi connection
Identifying network protocols Install the Telnet server application Sharing a folder with another user Connect to a remote desktop Identifying network protocol functions Creating a sample network Turning on airplane mode of an iphone Synchronize music files from a smartphone to a PC View Security Center service properties Record system failure event in the system log Restore system settings and previous versions of files Secure a system from an unauthorized login Understand security methods used for a router Understand methods for the disposal of data and components Configure success and failure audit events Configure a password policy Implement an account lockout policy Identify tools for performing specified services on a computer Protect a system from viruses and worms with a firewall Check for driver updates of the built-in webcam of your laptop Configuring the Windows Firewall Locking an iphone with a password Understanding how to secure a mobile device Here's what you get 216 PERFORMANCE BASED LAB 126 01:34 VIDEO TUTORIALS HOURS
14. Post-Assessment After completion of the ucertify course Post-Assessments are given to students and often used in conjunction with a Pre-Assessment to measure their achievement and the effectiveness of the exam. Have Any Query? We Are Happy To Help! GET IN TOUCH: Call: +1-415-763-6300 Email: sales@ucertify.com