Enterprise 2.0 Collaboration Products and Tools The Whitepaper is a high level overview of Enterprise 2.0 collaboration tools and products categorized by the three pillars of content management, collaboration and communication. Innovation Center: Att Athsani 1/31/2012 Huawei Inc
Table of Contents Executive Summary... 3 Whitepaper... 3 Enterprise Tools... 4 Content management... 5 What Analysts say... 6 Collaboration Software... 7 Collaboration (Social Business Software)... 8 Communication (Desktop)... 11 Communication (Telepresence)... 12 Conclusion... 13 Page 2
Executive Summary In a rapidly changing and complex work environment, organizations today face the challenge of engagement and collaboration among the workforce, who may be widely dispersed across many geographies, time zones, organizations and cultures. Information sharing, in most organizations are still conducted through Enterprise 1.0 technologies of email and shared folders. Enterprise 2.0 is about building a platform for information sharing through content management, collaboration and communication. It is a set of tools and applications powered by Web 2.0 technologies to accelerate information flow between employees, suppliers, clients, stakeholders, investors and end customers. These tools enhance productivity through an efficient and effective Content management system for Enterprise Content Management (ECM) Collaboration architecture incorporating real time collaboration and social software platforms Communication environment for enabling web, audio, video meetings through Desktops and Telepresence Enterprise 2.0 collaboration platform empowers knowledge workers, with highly secure and robust tools and applications to create, share, manage information in real time, incorporating aspects of social networking through participation and contribution. The result is a productive workplace, where information is created, disseminated and managed through smarter collaboration incorporating the user-centric aspects of Web 2.0 technologies. Value to an Enterprise Page 3
Three Pillars The goal of the whitepaper is to identify the main Enterprise 2.0 functional domains or pillars and provide a high level summary of a list of tools and solutions. This is not an exhaustive list of all collaborative COTS tools, but a section based on top tools identification by analysts and experts. The audience of the whitepaper can assess their organizational challenges in the specific pillar and get an overview of the available collaborative products and supporting features. This information can help in more knowledge based decision making for short listing the Enterprise 2.0 technical and business challenges and identifying potential solution sets for further exploration. Content Management Collaboration Communication ECM Capture, manage, store, preserve, deliver content and documents related to Real Time Collaboration What Analysts Personal productivity emails, tasks, calendar, projects management Collaboration Interaction through wikis, blogs, micro-blogs social networks Product Web, audio, video conferences from desktops Communicatio n (Telepresence) Immersive real time meeting with video, audio clarity Microsoft (MS) Sharepoint, IBM Agile ECM, EMC Documentum, Oracle Unified Content Mgmt, Novell, Opentext Nuxeo Microsoft (MS) Sharepoint, IBM Lotus, EMC Centerstage, Oracle Beehive, Opentext, Mindtouch, Jive Software, Cube Tree, Yammer, SocialText, Salesforce Chatter (Beta) Cisco WebEx, Citrix, ilinc IBM Lotus Sametime, MS Live Meeting, Adobe Connect, Intercall, Oovoo, Cisco, Polycom, Lifesize (Logitech), HP Halo, Teliris Page 4
Enterprise Tools This section provides a high level description and features overview of the available COTS Enterprise 2.0 collaborative tools in three functional domains as defined above content management, collaboration and communication, the. We also refer to the domains as the three pillars of Enterprise 2.0 collaboration and address them as 3C s. Content management The table below gives an overview of products and solutions for Enterprise Content Management. Product Description Features Microsoft Sharepoint IBM Agile ECM + Advanced Case Management EMC Documentum Centerstage Oracle Unified Content Management Novell Nuxeo Integrated content management system with search functionality Scalable repositories and services for the right combination of content management and business process management Platform provides a unified environment for storing, accessing, organizing, controlling, retrieving, and delivering any type of unstructured information within an enterprise ECM infrastructure for content and applications helps reduce costs, easily share content, minimize risk, automate expensive, time-intensive and manual processes Seamlessly connecting and synchronizing disparate collaboration software, business applications and mobile devices Open source Enterprise content management Portals, Search Content Management, including Documents, Records, and Web Content Business Forms and Integration Business Process, Content, Compliance Management FileNet8 - ECM platform includes Content Manager and Integrator Unifies information, processes, team Office Document Mgmt Business process management Records, Web Content Management Digital process Management Enterprise content integration Document imaging Secure repository for content storage Information Rights Management Web content management Document Management Digital Asset Management Universal Records Management Information Rights Management Compliance, Identity & Access, Security Management File Management solutions Document Management Supports applications on IBM Lotus Notes/Domino Doc OpenText Content management capabilities Content Management (Documents, needed to manage all types of vital records, digital assets web enterprise content more. content) Archiving, reporting Business Process Management Tools Table 1: Content management Page 5
What Analysts say IBM, Jive, NewsGator, and Telligent led the pack due to breadth and depth of functionality and long-range strategy. Microsoft has added substantial social functionality to its SharePoint platform. Atlassian launched forward, broadening its core wiki offering, while Socialtext executed on its pioneering vision around capabilities like micro blogging. Giants Cisco and OpenText are looking to get in on the action by extending their enterprise footprints. Page 6
Collaboration Software The table below is an overview of products and tools to boost personal productivity through email contacts, tasks, documents and schedules collaboration and management. Product Description Features Enabling technologies that allow teams to work together effectively, for sharing information through the use of wikis and blogs, collaborating on and publishing documents, maintaining task lists, conducting surveys, personalize user profiles Microsoft Sharepoint + Groove Document collaboration RSS support Discussion boards Project task management Contacts, calendars, email mgmt Portal, collaboration (wikis, blogs) Shared workspace IBM Lotus EMC CenterStage Lotus provides organisations with a suite of enterprise social software and real-time communications functions that have been preintegrated to work well together Brings users together in modern, collaborative team workspaces with wikis, blogs, social tagging, RSS support, and a social community Lotus Connections- social software Lotus Quickr - team collaboration Lotus Sametime - unified communication software Team, personal workspace Wikis, blogs, discussion forums, tagging Search and discovery Novell Open Workgroup Oracle Beehive Huddle OpenText Mindtouch Personal and team productivity capabilities enable new interactions that workforce need to drive business innovation and growth Integrated set of communication and collaboration services built on a single scalable, secure, enterpriseclass platform Secure online space to connect, share and work with other people. No software to download and it s free to get started Collaboration and community management offers a range of tools that facilitate people working with each other, with content, and with processes Personal Productivity Dashboards Emails, Tasks, contacts, mgmt Integrated workflow automation Team Workspaces Advanced social tools Team Workspaces Document Sharing Employee directory Email, Calendar, IM, Group Chat Document Sharing, Management Task, Project Management Live collaboration (Whiteboards, wikis) Project, community workspaces Real time instant messaging Personal dashboards, profiles Communities, blogs, wikis Agile enterprise collaboration Wiki collaboration platform that blends the ease of use Users and privacy for team and collaborative capabilities of an workspaces enterprise wiki with the scalability, Authentication and security extensibility and security of an Mashups of data and applications enterprise portal Web oriented architecture, platform, tech agnostic Table 2: Collaboration (Team Collaboration Software) Page 7
Collaboration (Social Business Software) The table below is an overview of product and tool offerings in implementing a collaborative social platform to unite people and data leveraging personalized applications. Product Description Features Jive Software Community software, social Rich profiles, peer social networks networking software, social Wiki, blogs discussions networking monitoring tools to Social tagging extend social capabilities across Personalized dashboards every level of the Enterprise Public, private communities (Partnered with Microsoft Sharepoint) Lithium LifeRay Social Office Huddle Qontext IBM Yammer SocialText CubeTree **Salesforce Chatter Comprehensive tool for managing projects and files in the cloud with an integrated social collaboration platform Social collaboration platform that facilitates content sharing, contextual conversation, collaboration across different apps and enterprise grade security Partnered with Mutualmind social media intelligence vendor to have Lotus Notes and Connections embedded with MM s Social Business Enterprise application Simple real time micro-blogging service for users within enterprise or customers outside Platform incorporates secure microblogging, social spreadsheets, live personal profiles, activity feeds and more Freemium enterprise collaboration suite built on a social networking platform that enables employees to connect, communicate and collaborate efficiently and securely using a set of full-featured, integrated tools Enterprise 2.0-inspired solutions designed to support the Social Media Workplace and Social Media Marketplace. Collaboration in the cloud Administrative control and security Cross organizational collaboration Integrates with Enterprise applications Context Aware computing Internal and external social collaboration OpenSocial 2.0-compatible application for embedding in-context, relevant and actionable social media intelligence with IBM enterprise-level platforms. Enterprise micro-blogging Company social network Secure collaboration with internal and external partners Social knowledge base Social Networking, Micro blogging Connectors for Lotus, Sharepoint Group productivity tools Social spreadsheets, dashboards Wiki workspaces Enterprise micro-blogging Internal social networks Profiles, tagging, activity feeds File sharing, link sharing Polls, group chats Employee Social Network (Collaborate, Service and engage, Connect and Sell, Automate and Extend) Document search and sharing Social platform, bring in Facebook, Page 8
Twitter feeds Table 3: Collaboration (Social Business Software) Page 9
Product Description Features Cisco Cisco Quad is an enterprise Customized view of people, tools, collaboration platform designed for information, communities (virtual) today's workforce: social, mobile, Easy to create, publish, share, edit visual, and virtual and comment Integrates with Ent communications Locate right people at right time Newsgator (MS Partner) Telligent MutualMind (IBM Partner) Atlassian Integrated behind the wall social computing platform that supports collaboration, facilitates communication and improves worker knowledge Social Communities for employees, customers and partners Social media intelligence vendor to have Lotus Notes and Connections embedded with MM s Social Business Enterprise application Simple real time micro-blogging service for users within enterprise or customers outside Communities, Microblogging, Activity stream, public or private groups, social profiles Mobile application Evolution: Connects people to people and information Enterprise: Social community software Community: Customer facing communities OpenSocial 2.0-compatible application for embedding in-context, relevant and actionable social media intelligence with IBM enterprise-level platforms. Track, plan analyze Content Collaboration (Confluence) Development Tools Socialcast Renren Enterprise collaboration platform to unite your company s people, data and applications real time Largest social networking company in China. Signed a deal with Microsoft to use IM o both platforms Activity streams, micro blogging Integration with Enterprise Apps Polling, Mobility: One central hub Can be extended to build Enterprise Collboration platform Table 4: Collaboration (Social Business Software) Page 10
Communication (Desktop) The table lists vendors who deploy desktop based web communication collaboration solution. (Note, we do not list products for Unified Communications.) Product Description Features Cisco WebEx Adobe Connect (meetings, learnings, events, support) Citrix Gotomeeting Web conference solution powered is the multi-usage collaborative platform for online meetings, training, event communication Provide instant access to engaging, collaborative meetings with just a web browser and Adobe Flash player software (installed in computers) GoToMeeting allows users to host an online meeting. Web communication tool enables sharing any application on the desktop in real time Share Desktop apps, web browser content, easy scheduling, up to 50 Audio+Video services, Whiteboard Text chat, annotation tools, recordings Office, Lotus integration Share docs, apps, desktops Secure, web, audio, video meetings Universally installed client Integrated with Office + Lotus Hosted, on premise, managed services Web based solution Drawing tools, up to 25 attendees VoIP audio, slide presentation Desktop recording and playback Intercall Novell Microsoft Live meeting IBM Lotus Sametime web communication Readytalk Oovoo ilinc (Meetings, learnings, webinars, support) Dedicated communication service provider, connecting people through advanced audio, web, video and event services Offers efficient, cost effective, secure virtual meetings, from desktops through a browser Hosted web communication service that connects and engages audiences in online meetings, training, and events through a enterprise-class hosted service Integrated services include social networking for businesses, online meetings, file sharing, instant message, data visualization, e-mail Web communication service with focus on event ROI and meeting productivity Provides organizations of all sizes an easy and affordable solution for video communication, desktop sharing and other communication capabilities from desktops Download Intercall mtg application Share slides, apps, desktops, video, web, VoIP Audio integrated Chat, IM, recording, reporting Integrated with Office and Lotus Share docs, apps, web pages Audio + Video + whiteboard Meeting recording, widget SaaS product browser plug in Rich media, presentation, live video Panoramic video with Round table Audio integration, recordings Virtual breakout rooms Client based up to 1250 participants Share, docs, presentations, desktops Presence, IM, web communication Audio, Video, chat, browser based Polling, recording, archiving Flash or Java participant entry Social media sharing post and pre meeting, Web + audio Robust polling and reporting 6 way videocommunication High resolution, video, audio, desktop sharing Browser based, easy audio integration Recordings, text chat Web based video communication Easy user experience creates secure, hosting and Integrated audio, web, multi-person managing solution video Salesforce integration Table 5: Communication (Desktop) Page 11
Communication (Telepresence) The table lists vendors who deploy high end Telepresence solutions offering an immersive, real time, face to face communication between colleagues, partners, customers even if they are in different corners of the world. Derived benefits of Telepresence solutions include a significant reduction in travel costs, collaboration teaming across geography and time, resource optimization, greener footprints and smarter, timely decision-making. Products Cisco Telepresence Teliris 6G Telepresence Polycom Lifesize (Logitech) HP Halo Description Cisco TelePresence solutions, integrates room endpoints, collaboration tools, multipoint switching, management software, intercompany connectivity, and lifecycle services along with tight integration to a suite of other business video and collaboration technologies for compelling end-user applications. Offers high end more expensive solutions for executives in telepresence rooms and flexible one on one, small office solutions from personal workspaces Affordable platform that extends an uncompromised experience to locations anywhere in the world by reducing bandwidth and related costs. The new platform is a standards-based client-server software solution, taking telepresence from the heavy, hardware-reliant, high bandwidth systems to a light-weight, agile solution that delivers immersive experience through general purpose networks, while maintaining the high-quality natural meeting experience Polycom offers a complete portfolio of high definition telepresence solutions over IP networks ranging from personal telepresence solutions to immersive telepresence solutions. Solutions include high bandwidth communication solution, to enhanced collaboration through a conference room, and premier high definition solutions for individuals and smaller workplace Flexibility and price performance are two of the many LifeSize advantages over other vendors. Its high-definition video communications systems can be deployed in any environment office, home office, conference or meeting room or auditorium, and it can be delivered over any network, the public Internet or private IP networks, at any bandwidth from 128 [kilobits per second] HP Halo Collaboration studio offers the state of the art telepresence solution in a telepresence studio, where lighting, sound and video are optimized to offer an immersive experience. HP Halo Meeting Room can easily sit six and combines best in class collaboration experience design that can be installed in an existing larger conference room space. HP Halo Collaboration center is HP s smallest and most adaptable, yet still immersive, telepresence solutions. It is available as a two seat- or four seat model and can be placed in a variety of locations including an executive s office or a conference room Table 6: Telepresence communication Page 12
Conclusion The suite of tools and solutions studied in this report have one common characteristic. Tools in each category have a focus on Page 13