International Telecommunication Union Current Status and Future Plan of HELP Masatoshi Morita Assistant Director for ITS Traffic Planning Division, Traffic Bureau, National Police Agency of Japan
The purpose of the HELP o Safety traveling for the emergency vehicles o Smooth traveling for the emergency vehicles Improve the life saving rate 2
Necessity of the HELP(1) In Japan, the number of traffic accidents and injured persons is increasing, although the number of fatalities is decreasing. K 1100 Injured persons 1,167K 900 936K 700 14 Traffic accidents 12 10 8,326 8 Fatalities 6 1985 90 95 2000 200 2 3
Necessity of the HELP(2) Number of 110 (police) calls and calls from cell phones Trends of response time Calls 10,000,000 8,901,628 calls 8,000,000 6,000,000 4,000,000 2,000,000 4,637,055 calls 0 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 Year Calls Calls from mobile phones Response time (sec.) 440 420 400 380 360 340 320 300 422 sec. 326 sec. 1985 1988 1991 1994 1997 2000 Year Prompt response to emergency calls Need to rescue traffic accident victims quickly and properly Necessity of HELP to locate the accident site quickly and accurately 4
Fire department headquarters control room The overview of the HELP HELP service center (HELPNET center) Police headquarters control room Mobile Communications Network GPS Emergency call (Position information, vehicle information, etc.) Microphone Position measurement To the site To the site Emergency call button 5
The history of HELP & HELPNET 1996 1997 1998 1999 2000 2001 2002 2003 2004 July Sept. Foundation Sept. Start of helpnet for the vehicles June Start of helpnet for cell-phones July New system 9 ITS fields by Japanese government 1) Advances in navigation 2)Electronic toll collection 3) Assistance for safe driving 4) Traffic management 5) Road management 6) Public transport 7) Commercial vehicle 8) Support for pedestrians 9) Support for emergency vehicle operations 1997 July 1998 Sept. Establishment of Committee for examination of HELPNET by the Fire and Disaster Management Agency. Establishment of Working group for HELP by National Police Agency and Universal Traffic Management Society of Japan 42 Companies - 8 Car makers - 5 Electronics makers - 8 Car-navigation makers - 6 Telephone companies - 8 Insurance companies - 3 Banks - 1 Security guard company 6
The in-vehicle units and the cellphones The traffic of calls from cell phones to HELPNET has been increasing. General purpose In the vehicle Car navigation type Outside the vehicle Cell-phone type with GPS-receiver others 16% sleeping 30% moving by car 4% walking 2% house keeping 15% working 27% Dedicated purpose built-in type with air bag sensor Grouping of HELPNET units eating 6% Average lifestyle of the Japanese 7
The overview of HELPNET System The operator can easily select a proper organization based on information from the trouble site. Mechanism of Helpnet police/fire Order Report to the agencies Voice2 Data and/or Fax Cell-phone Network (Voice1) Rush to the scene Data1(id, position) Air-bag deployment HELPNET Operation Center GPS The vehicle w/ HELPNET Sequential flow of Helpnet reporter Data1(id, position) Voice1 If necessary (manual) If necessary (manual) HELPNET Operation Center Voice3 (direct talk) Voice2 Data2 #1 Fax (map of accident site) Police / Fire department #1:Data Communication: date, location, telephone number, name, vehicle kind, vehicle color, vehicle number, etc. 8
New system configuration of HELPNET New system uses the packet communication with the in-vehicle unit in order to cooperate with the various car-telematics and the Internet for cell-phones. We are planning to change the business model from B2C to B2B in 2005. Cost saving through the system integration The old system New system ( 04 ~ ) For the vehicle Main system System 0 System 1 PBX Public Switching network Switch Internet Back-up system For the cell-phones System 0 OP terminal (back-up) OP terminal (main) Integration Com. server System 0 CTI server GW SW WEB server DB server Switch System 1 Com. server GW SW CTI server WEB server DB server OP terminal OP terminal Geneva, 2-4 March 2005 Up to 8 OP terminals 9
The display terminal for the operator (It provides the most suitable user i/f for receiving the emergency call.) Display location data character map input Selection of public agency Retrieval of the map 10
Current Issues Effects of introducing HELPNET 1. Emergency calls from cellular phones have been increasing. (50%/2001) - It has become difficult to get names, phone numbers and locations. 2. It is difficult for a reporter to explain the situation after a trouble. After introduction of HELPNET system 1. Pinpointing location via GPS 2. Automatic designation of a proper fire/police station depending on the location Great advantages 1. Accurate and immediate reporting of an accident situation. 2. The time until the arrival of an ambulance shortened. 3. Reducing traffic congestion after an accident. (in traffic accident) The instance of traffic accident accident Third person s call ( statistical data) 2~ 3 min In the case of Helpnet? 8.6 min Clarification? 6.1 min? 6.1 min About 9min. Arrival of ambulance About 15 min.? ITARDA? Fire department 11
D 3.3% Emergency calls from the HELPNET members F H G 2.8% 2.8% 2.3% E 8.4% A 14.4% F 3.0% G 12.4% A 2.5% B 8.5% C 40.9% Emergency calls from the vehicle type vehicle B 25.1% A: Traffic accident resulting in injuries or deaths B: Traffic accident without injuries or deaths C: Roadside assistance D: Incident E: Hospital information F: Wrong or prank calls G: Sudden illness H: Others E 15.3% D 4.5% Cell-phone C 53.8% Emergency calls for the cell-phone type As of end of Nov., 2004 Members of the vehicle-type -> 3,100 Members of the cell-phone type-> 57,815 12
Effects of the HELP o Shorten notification time o Grasp the accurate position information o Shorten arrival time o Improve the life saving rate o Prevent secondary disasters 13
Future o Increase the number of units (vehicle type and cell-phone type) o Coordination with other systems (ex. FAST, VICS, DSSS) 14
Thank you very much for your kind attention. 15