Mount Alvernia College BYOD Portal Information Pack 2017 Program Page 1 of 21
Contents About Datacom Systems... 3 Your Portal... 3 Device Options... 3 Apple... 4 HP... 6 Toshiba... 7 Microsoft... 8 Carry Bags... 9 Accidental Damage Protection and Insurance... 10 Protecsure for Apple Devices... 10 Accidental Damage Protection for HP, Toshiba & Microsoft Devices... 10 Onsite Datacom Support... 11 Payment Options... 12 Accessories... 12 Delivery of Laptop... 12 Who do you contact for questions relating the products or the BYOD Portal?... 12 HOW TO ORDER... 14 Step One... 14 Step Two... 15 Step Three... 16 Step Four... 17 Step Five... 18 Step Six... 19 Step Seven... 20 Email Confirmation... 21 Page 2 of 21
About Datacom Systems Datacom Systems specialises in supplying solutions to the education sector throughout Australia. This year, we are very pleased to have been welcomed back by Mount Alvernia College as the preferred partner for the Parent BYOD program. We look forward to working with staff and families involved with this program again this year, which leads the way for the use of technology in the classroom. Your Portal Datacom has a dedicated on-line ordering system that has been made available for this program. It is called the Datacom BYOD Portal and will allow you to place an order at any time. This system has been customised for Mount Alvernia College. The link to your portal is https://myschoolshop-qld.datacom.com.au/mountalverniacollege Device Options Datacom, in conjunction with Mount Alvernia Staff have worked very hard to ensure that we supply devices designed to provide students with the best access possible to learning. The College has selected machines from Apple, Toshiba, HP and Microsoft, as the preferred vendors, providing you with a range of devices types and prices ranges ranging in price. These devices are business grade machines and are renowned for their quality and reliability. Page 3 of 21
Apple Five MacBook Air models with AppleCare 3 year warranty are available, and insurance options are available via Protecsure. Please see bag chart for suitable bag options for these models. 11 Apple Devices Insurance Option Page 4 of 21
13 Apple Devices Insurance Option Page 5 of 21
HP Four HP models with 3 year onsite warranty are available, with an Accidental Damage Protection option available. Please see bag chart for suitable bag options for these models. HP Devices Accidental Damage Protection Option Page 6 of 21
Toshiba Two Toshiba models with 3 year onsite warranty are available, with an Accidental Damage Protection option available. Please see bag chart for suitable bag options for these models. Toshiba Devices Accidental Damage Protection Option Page 7 of 21
Microsoft Two Microsoft Surface Pro models with 3 year onsite warranty are available, with an Accidental Damage Protection option available. Please see bag chart for suitable bag options for these models. Microsoft Devices Accidental Damage Protection Option Page 8 of 21
Carry Bags The following carry bags are specifically designed for the Education Market and the day to day knocks that the devices can be subjected to. TANC 5.0 CONTEGO 3.0 ORBUS 3.0 Case Design Vertical Slipcase Vertical Sleeve Hardsided Work-in Case Laptop Screen Size Support 11.6-14.1 11-13.3 11.6-14" Best for Maximum protection and extra storage Slipping into backpack Inside case use Interior Protection System Patented TANC protection system Reinforced panels Dual layer diamond protection Impact protection border Exterior Ruggedised Fabric Ruggedised Fabric Hard EVA shell Scratch Resistant Interior Lining Yes Yes Yes Long Wearing Zippers Yes with exterior impact protection Yes Yes Device Ejection System Yes - - Front Pocket Yes - - ID Window Yes - A5 size Yes - A6 size for Contego 2.0 Yes - A5 fsize or Contego 3.0 Digi-Pass Yes Yes Yes Pen Loop Yes - - Reinforced Carry Handles Yes Yes Yes Removable Shoulder Strap Yes - Yes - Page 9 of 21
Accidental Damage Protection and Insurance Protecsure for Apple Devices Equipment is covered against accidental damage, theft and fire, as long as there is a single identifiable incident Cover if the equipment is stolen from home or the school or an organised school event, there does not need to be forcible or violent entry Cover if the equipment is stolen in transit between the school and home as long as it is supervised by the user or a responsible adult Cover if left on a mode of public transport Overseas cover for up to 28 days on any one trip Full consumer legislation protection Excess payable per claim is $150.00 Please refer to the Protecsure PDS for full terms and conditions before purchasing this policy. Cover starts the date of delivery, which is the day your daughter receives her device. Datacom are Authorised to carry out repairs on covered devices locally, and any claim will be dealt with in a timely manner. If you would like to compare this with your own insurance vendor, then please check the excess payable and the turnaround time on any claim. Please note that an approved bag is required to be purchased if you choose to select an insurance option. All bags shown above are suitable to qualify for insurance protection. Accidental Damage Protection for HP, Toshiba & Microsoft Devices Each different vendor has its own terms and conditions, please refer to the PDS for each product for full terms and conditions before purchasing a product. The excess payable per claim for Accidental Damage Protection policies is: HP per claim excess is $0.00 For Toshiba per claim excess is $100.00 Microsoft $54.00 Page 10 of 21
Onsite Datacom Support Your daughter will receive the following benefits for her device, all performed onsite at the School IT Department by a certified Datacom technician: Triage of issues our technician will talk with your daughter to fully understand the issue(s) being experienced on her device Resolve on-the-spot if possible our technician will work one on one with your daughter on her device to decipher and fully understand the exact issue(s) being experienced, where issues can be resolved on the spot (i.e. drivers, software, network settings), best attempts will be made for the issue to be resolved on-the-spot so your daughter can return to her studies immediately Perform onsite repairs our onsite technician will take your daughters device and raise a repair ticket in our ticket management system, then facilitate the repair of the device on school premises Loan device if required if the repair of your daughters device is going to take any longer than approximately 24 hours, our onsite technician will provision and supply a loan device for a short term while their device is being repaired. Details about the terms and conditions of the loan laptop will be supplied by the College. Re-load school image on to student device in the case of a hard drive failure the school image will be re-loaded on to your daughters device, meaning when it is handed back it is ready to use straight away, with no further delays Basic software support via the triage process our onsite technician is able to provide basic software support to your daughter General support Datacom s onsite technician will be onsite at the School to not only provide support to your daughter, but also to the School IT Department where possible. This ensures your daughter will not only have minimal downtime with their device, it will mean the School IT Department is also supported onsite by our certified technician s Please also note the following: During periods that the School is closed during holidays, support is available for your daughters device from our office and repair workshop in Banyo, both over the phone, and in person (by appointment). Unfortunately, we are unable to perform onsite repairs in private homes, however if you are able to bring the device to your workplace (within a 50km radius of Brisbane QLD 4000) then we may be able to perform the repair onsite. Timeframe for repairs under basic onsite support is approximately 3 business days. Please note that Mt Alvernia College will have a temporary loan stock of laptops to cover students for a short term while their device is being repaired. Details about the terms and conditions of the loan laptop will be supplied by the College. Page 11 of 21
Payment Options Under the BYOD Portal we offer you two payment options. Major Credit cards - VISA, VISA Debit, MasterCard, Debit MasterCard and AMEX. Please note that a surcharge of 4% applies for AMEX only. Direct Deposit o BSB 242 000 o Account Number 230 273 006 o Account Name Datacom Systems If you choose the pay via direct deposit, simply choose this option in the payment section and continue to process your order. Once you have received your order confirmation, you will be required to reference your order number when processing your payment into our account. Any transaction is purely between your chosen finance provider and yourself and you are advised to read the disclosure statement and terms and conditions from the provider that you have selected. Accessories There are a number of accessories you can also purchase for your laptop which are offered on the portal. A ruggedized case would be recommended to assist with the protection of the laptop. Delivery of Laptop For devices ordered before 30th October 2016, delivery will be made via Mount Alvernia College and the devices will be distributed to students by appointment during the week of 28 th November 2016. For devices ordered after 31 st October 2016, delivery will be made via Mount Alvernia College and the devices will be distributed to students by appointment during the week of 16 th January 2017. Alternative arrangements can be made through negotiation with Datacom. All laptops collected will be college ready after the pickup process. Who do you contact for questions relating the products or the BYOD Portal? The top right corner of the home page has a Contact Us button. This will navigate to an online form as well as phone and email contact information. Page 12 of 21
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HOW TO ORDER Step One To begin, please click on the hyperlink above or you can enter the address into your browser. The site requires an Access Key and Pin number *pin is case sensitive* to access the portal. These details are specific for Mount Alvernia College and portal is designed with the devices the school has chosen that best suit the students requirements for education. These details are below; Access Key Pin mountalverniacollege BYOD2017 Once you have put in the Access Key and Pin Number, to accept the terms and conditions please click the I accept the Terms and Conditions box to proceed to the portal. Page 14 of 21
Step Two Once your login has completed successfully, you will be presented with information tabs and the catalogues for the different devices and accessories that relate to those devices. This will allow you to browse the products that are on offer as a part of this program. The categories for Mount Alvernia College are Apple, HP, Microsoft and Toshiba. Page 15 of 21
Step Three When you have chosen your device, product information is displayed. Each device has a list of recommended options to purchase including; Accidental Damage, Protecsure Insurance (for Apple). To complete Step Three click Add to Basket to view further product details, click the back tab that will take you back to the catalogue of products. Page 16 of 21
Step Four When you have completed your purchases, please click on the basket icon in the top right hand corner of the portal and then click checkout. Once you have clicked on check out you will see your order and will have an opportunity to purchase additional items that relate to the device. This is listed in case you have forgotten to order the items previously. Once you are happy with your order click place order. Page 17 of 21
Step Five The Checkout screen will show you the items you have ordered and you now need to complete the order details, contact details, and payment details to process your order. You will be required in the order details section to create your own order pin. This is required should you wish to retrieve order information at a later date. Please take a note of this order pin number for your records. Once you have completed all the required fields, please click next. Page 18 of 21
Step Six You will be presented with the final summary of your order and you then click place order to finalise payment. Page 19 of 21
Step Seven Your order has now been placed and received by Datacom Systems and you will be allocated an order number. Should you have an inquiry relating to your order, this number will be required. You will also receive an emailed confirmation containing all the details of your order. Page 20 of 21
Email Confirmation Page 21 of 21