Distributor On-Line User Manual Terex Construction Americas 8800 Rostin Road Southaven, MS 38671 888-908-3739 (888-90-TEREX) Version 01.12 January 2012
Getting Started: Login and Passwords
To begin, access the Terex Aftermarket Web Portal at http://constructionsupport.terex.com. Enter your Username and Password here, then click Login. If you need assistance with your Username and Password, contact Customer Service at (888) 90-TEREX or (888) 908-3739.
From the dropdown menu under Online Tools, select Distributor Online Web Edition. Click Click Here here.
To access Distributor Online Web Edition, click on the designated button. Click Here Click here.
Next, you will enter you Username and Password for the Distributor On-Line Parts module. These will be different from the Aftermarket Web portal passwords you just used. Enter Username and Password here. Then, click Go! If you need assistance with your Username and Password, contact Customer Service at (888) 90-TEREX or (888) 908-3739.
If your Distributor is authorized for multiple product lines, you can select the product for which you want to order parts. Click on the Customer Number for which you want to order. Reminder: Make sure you select the correct code in order to get your proper parts discount.
Parts Order Entry
To begin placing your parts order, click on Place Order. Click here.
You have the choice of creating a new order or modifying an existing unsent order. Click on the Cart # to re-open an existing unsent order. Click on the Yellow Cart Icon to Delete entire Order. Click on New to open a new order.
First, you create your new shopping cart. Enter Promotional Code( As Necessary) Purchase Order Number is required Ship to P.O for Distributor use only Then, Click here Model and Serial Number go here (required for unit down orders)
Enter the Shipping Info on the Shopping Cart Screen. Use the dropdown screen to select a default location, or use Drop Ship and fill in your own delivery address. If you select Drop Ship, you can fill in your own delivery address. If you select a default location, the shipping address will be filled in for you.
Now, you are ready to enter part numbers and quantities. Enter Part Numbers and Quantities here. When you are ready to add them to the Shopping Cart, click Add/Update.
The parts you added are then reflected in your Shopping Cart. Part number, quantity and description. Discounted Unit Price what the Distributor will pay per piece. If the parts are in stock, the quantities appear in the On Site column.
If a part is backordered, you see it immediately. Backordered parts have an amount in BO Qty. (N) Means is not returnable, Blank space is Returnable
Net priced parts are designated in Red or Blue. Part number and description for net priced parts are in Red or Blue parts priced at list less discount are in black.
Text notes for selected parts is also available if there is a Y in the T/F column. Click on the Y to view text notes.
An example of text notes is shown below. To remove the text notes, click inside the white box.
You can delete items from your Shopping Cart if necessary. To remove one or more items, click the box next to the selected part, then click Delete Selected Items. To delete all the items from you Shopping Cart, click Empty Cart.
Non-returnable parts are designated by an N in the N/R column. This indicates a non-returnable part.
To complete your order, click Check Out. Click Check Out to complete the order.
Select among your routing options. If you check Ship Complete your entire order will be held until all parts are allocated. (Use only if you want all the parts to arrive at the same time your shipment may be delayed.) If you specify Freight Collect, your account number goes here. In the Ship Via boxes, enter D for Prepaid add B/O Routing and primary Routing. (bill to you account) and Collect: Bill to your account Charge; C for Freight Charge: Prepaid and Add Collect. After selecting your routing options, click Save.
If freight is to be charged on the order, you will get this override message. Also, you will be asked to accept the Terms & Conditions of the Terex Parts Order. Click here to acknowledge that freight charges will be added. Then, click Accept. Click here to accept Terms & Conditions.
You will then have the option of receiving an Order Acknowledgment via e-mail. Select the e-mail address to which you want the acknowledgment sent. You can select from the default list, or add your own address. After you make your selection, click Finish.
Upon completion, you get this screen. Your order has been successfully entered. Your Shopping Cart Number is here. Click here if you want to place another order. Your Terex Order Number is here. Click here to log out.
Parts Inquiry
You can use Distributor On-Line for immediate parts price and availability questions no need to call and wait for price quotes! To inquire on a particular part number (or numbers), click here.
You can enter as many as 10 part numbers at one time for inquiry. Enter Part Numbers and Quantities here. Then, click Go
You then get price and availability information for the parts you select. Number of units requested. Weight (if available) Price in black if list, red or blue if net. Number of requested units in stock.
You can add items to an existing Shopping Cart from Parts Inquiry. To add all the parts to your Shopping Cart, click here. To select specific items, select them and click here.
Order Status Inquiry
You can check on the status of your orders in Distributor On-Line. To check on order status, click here.
You have several different ways you can inquire on your orders in Distributor On-Line. To inquire on your specific PO number, enter it here. To inquire on order activity for a specific part number, enter it here. To inquire on a specific Terex order number, enter it here. Then click Inquire. To inquire on a specific Reference/Cart Number, enter it here. Note: Leaving these fields blank brings back all applicable records.
More Order Status Inquiry options... This brings up only the unshipped orders for the parameters you select. This brings up shipping status for the orders you select. This brings up all orders for the parameters you select. This brings up invoice information on the orders you select. This allows you to enter a order date range for your inquiry.
The screen will display a list of all orders meeting your select parameters. To see detail on a specific order, click the red number.
To get your shipping or tracking information, you first select Shipping Status Select Shipping Status, then click Inquire.
For each order, the tracking number is displayed. Tracking numbers are displayed here. (You can select a tracking number if the order was sent in multiple shipments.)
You can also get copies of your parts invoices by selecting Invoices. Select Invoices, then click Inquire.
You can then select an invoice, and it will be automatically e- mailed to you. Click E-mail Invoice, and you will then be given the address to which you want the invoice sent.
Parts Supersession Inquiry
You can view Parts Supersessions by selecting Supersede Inquiry from the dropdown Parts menu. To view parts supersessions, click here.
For a given part number, you can see the superseding part information. Enter the part number here and click Go. Superseding part numbers, description and effective dates are displayed here.
Stock Order Cancellation
To cancel an unshipped stock order, first access the order through Order Status Inquiry. Inquire on a specific order here. Or inquire on all unshipped orders here.
Then, you access the details for an existing order. Click here to see order details.
Click on the trash can icon to cancel a stock order line. To delete a stock order line, click here.
Enter the cancellation code and click OK to finalize the cancellation. Then click OK. Cancellation Codes: P = Pricing D = Delivery B = Bought Used F = Found Elsewhere R = Will Repair E = Error
Changing Customer Codes
If you have multiple Customer Codes, you can go from one to the other without having to log out. Click here to change from one Customer Code to another.
You then get a selection of all the Customer Codes that apply to you. Select the Customer Code you wish to work with by clicking on it.
Return Goods Request
From the main screen, select Returns from the main menu. Click here to request a return.
Enter the part numbers and quantities on the screen. Notes: 1.! To create more than 10 lines change the number of columns' to the numbers of line needed to fill a claim. 2.! Parts not meeting guidelines (including those less than $15 unit price) are not accepted. 3.! See Polices & Procedures Manual for more details. Distributor purchase price goes here. The invoice number on which the parts were purchased go here. Reminder: One invoice number per claim Part Description Quantities go here. Part numbers go here.
Scroll down to submit Claim. Click on insert request to submit claim
After Submitting Return Good Request you received this page When you are ready to submit your request, click here.