XO Stats User Guide. Monitor your circuit performance, troubleshoot, and plan future network capacity requirements

XO Stats User Guide Monitor your circuit performance, troubleshoot, and plan future network capacity requirements 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 1

XO Stats XO Stats is a web based portal for Verizon business and wholesale customers using XO services to monitor circuit performance, troubleshoot, and plan future network capacity requirements. Track your circuit usage and ESIP session utilization with insight from graphs and reports. Monitor circuit availability and hold us accountable for contracted Service Levels. Identify and troubleshoot circuit issues. What XO Stats Does XO Stats gathers circuit information from networking devices used inside the XO network infrastructure. The XO network captures all inbound and outbound traffic for your Internet, data and VOIP services, collected from the XO network edge routers. XO Stats presents your traffic information in daily, weekly and monthly graphs and charts. With helpful reports, you can better understand trends, find problems and make informed network planning decisions. Reporting information is retained for approximately 6 months. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 2

Contents 1. Accessing XO Stats... 4 2. Utilization Stats... 5 3. XO Stats Home Page... 6 Uptime Deviation Events in the last 7 days... 8 Circuit Thresholds Exceeded in the last 14 days... 9 Changing Threshold Defaults... 10 4. XO Utilization Reporting Home Search... 11 5. Understanding Usage Graphs... 14 Daily Usage... 14 Monthly Usage... 15 6. Download Data as a CSV File... 20 Download Data as a CSV File... 20 Download Graph as a PDF file... 20 7. Circuit Information... 21 Monthly, Weekly, and Daily Graph Table... 21 8. Dashboard... 22 9. Additional Reports... 24 Inventory Report... 25 ESIP Concurrent Sessions... 26 Ethernet Hub (Ehub) / Endlink... 26 10. Service Level Report... 27 XO Service Level Scorecard Layer 3... 27 11. Diagnostic Tools... 29 Traceroute Test... 29 PING Test... 29 BGP Route Test... 30 Bandwidth Meter... 30 12. My Profile... 31 13. Help... 34 14. Supported XO Products... 34 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 3

1. Accessing XO Stats Log in to MyXO (https://portal.xo.com). From the menu at the left, select Network. You will see two options: o Utilization Stats, a summary of the capacity levels of your circuits o XOSTATS, an in-depth set of interactive reports with additional metrics, views and graphs. Not registered for the myxo customer portal yet? Log in to MyXO (https://portal.xo.com) Click on Register Today. To complete your registration, you will need your account number (it s on your invoice). Need help? XO services Customer Care: webcare@xo.com 800 424-0583 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 4

2. Utilization Stats Under the Network menu on the myxo home page, Utilization Stats is a high level summary of the capacity of Access Circuits on your Account, at a glance. The default summarizes the prior 30 days activity. Use XO Stats for more recent and detailed information. Account account number associated with the Access Circuit. Asset Name (Access circuit ID) if the high utilization threshold has been reached over the last 30 days, creating a threshold alarm, it will display in this field. Service subscribed service for the circuit. Config Speed subscribed bandwidth for the circuit. Capacity. Percentage of capacity utilized most of the time (bursts/spikes excluded). Specifically: o o o Green 0-50% utilization during the prior 30 days Yellow 51-75% utilization during the prior 30 days Red 76-100% utilization during the prior 30 days. There is a handy link to request a circuit upgrade if you need to expand your circuit capacity: Upgrade. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 5

3. XO Stats Home Page The Navigation bar (Nav bar) at top stays present on every XO Stats page. The SubNav bar directly below the Nav bar displays options available for each Nav bar selection. XO Utilization Reporting Home Got 30 circuits or fewer? Simply click the View All Box. XO Stats automatically sorts alphabetically by state, then city, then address. More than 30 circuits? Use the Search field: 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 6

Available searches: WAN IP address enter the IP address. Customer Name / Address to find circuits at a specific location. Type in a keyword or text from your customer name or address and click Search to find the closest match. (Most Popular option) Case ID / PSR Number use your order number to search. LL Circuit ID Enter a partial or full circuit ID to search for your circuit and the system will present the closest match. STag ID commonly used for VPLS circuits. CTag ID commonly used for VPLS circuits. Circuit Customer Grouping if you have a large number of circuits (dozens) and you have grouped them, you may search for them here. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 7

Uptime Deviation Events in the last 7 days If you have purchased Managed Router service, you will see any Circuits that experienced an outage in the prior 7 days. Managed Services (MS) Uptime Deviation Features (Managed Router service): Features include: Additional XOStats circuit monitoring to identify if a MS circuit goes down - not due to network maintenance, MAC s or disconnect. Creation of a Remedy ticket Customer notification of a Remedy ticket in MyXO Additional XOStats reports to view Uptime Deviation event details Home page events in the last week are shown above. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 8

Circuit Thresholds Exceeded in the last 14 days The XO Stats home page also shows you any Circuits that have exceeded at least one of 5 pre-set thresholds over the previous 14 days. Four of the five thresholds monitored have a default defined, which can be changed (see instructions under My Profile page 31). ESIP sessions do not have a default and thresholds must be customer defined. The five thresholds monitored are: High Circuit Utilization. The default value is 80%. Low Circuit Utilization. The default is 0%, and this threshold is triggered if no data passes across the circuit (not even the keep alive signal). This generally indicates a down circuit condition. The default is set to generate an alert after 5 consecutive 5-minute periods with no usage. For customers that subscribe to the Managed Router service, more robust reporting is available in the Uptime Deviation report see above: Managed Services (MS) Uptime Deviation Features (Managed Router service). Error Packets. The default is set to 90 errored packets. XO Stats takes a snapshot of packet errors that have been counted in the PE router s register every 5 minutes. The register is reset to zero after each 5 minute snapshot. An alert is generated when two snapshots in a row show 90+ errors. Discard Packets. The XO network edge router takes a snapshot of packet errors every 5 minutes. An alert is generated when two snapshots in a row show 90 errors, and the threshold is exceeded in the second snapshot (in this case, by the 91 st packet in the second snapshot). The register is then re-set to zero. ESIP sessions. The threshold must be customer defined. This metric is triggered if the number of ESIP sessions exceeds the set threshold. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 9

Changing Threshold Defaults You may change pre-set thresholds (defaults) under My Profile from the Nav bar at top. From the SubNav bar, select Update Threshold Setting to adjust the pre-sets for: High Circuit Utilization Low Circuit Utilization Error Packets Discard Packets From the SubNav bar, select Update ESIP Threshold Setting to adjust the default pre-sets for ESIP. While the high circuit utilization value is a percentage, ESIP sessions reflect the actual number of sessions. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 10

4. XO Utilization Reporting Home Search Understanding the search results. Utilization: Displays a graph indicating the level of circuit utilization. If there is only one VLAN on this physical circuit, it will show the entire circuit utilization statistics. If there are multiple VLANs, it will only show the usage of the VLAN indicated in the column on the left. To view usage on the entire access circuit (usage across all VLAN) use the Circuit Utilization link. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 11

VLANs are identified as: VLAN IDENTIFIER DIA-VC DMZ-VC HUB-OUT-VC HUB-IN-VC SIP-VC SPOKE-VC ECH-CKT-VC ESIP-2WAY-OUT-VC MESH-VC VSI-VC ESIP-CKT-VC ESIP-INBOUND-VC FLEX-VC ESIP-VC TRAFFIC TYPE DIA traffic Hosted Security DMZ traffic IPVPN Hub and Spoke Topology Hub Site Inbound traffic IPVPN Hub and Spoke Topology Hub Site Outbound traffic SIP trunk traffic (inclusive of DIA traffic) IPVPN Hub and Spoke Topology Spoke site traffic Hosted PBX traffic (product previously Enterprise Cloud Hosted) ESIP-2way VoIP traffic (Trunk Group) IPVPN Full Mesh VPN traffic VPLS traffic ESIP traffic (inclusive of IPVPN traffic) ESIP (inbound only to customer) VoIP traffic (Trunk Group) IP FLEX traffic (inclusive of DIA traffic) ESIP VoIP Traffic Expanded Reporting: Clicking on this link brings up a page allowing the ability to create a custom report based on several attributes for a variable date range. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 12

Circuit Utilization: If a circuit has multiple VLANs, clicking this link will bring up the aggregate usage for all VLANs on that physical circuit. Site Utilization: If a location has multiple physical circuits, clicking this link will bring up the aggregate usage for all circuits at that location. LAG: if a location has LAG circuits, there is a hyperlink provided to see usage on the entire LAG group. Availability: Displays a graph indicating the availability (uptime vs. downtime) of the circuit during the reporting interval. Error: Displays a graph reporting the errored packets, if any, on the circuit during the reporting interval. Discards: Displays a graph reporting packets discarded during the reporting interval. Customer/Site: Allows you to modify the default site name if you wish the report to display a different name. This is helpful if you wish to identify a site by something other than the address. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 13

5. Understanding Usage Graphs To view the graphs, click on one of these options: Utilization, Site Utilization and Circuit Utilization. Usage graphs are available for daily, weekly or monthly, displaying up to 6 months prior data. Note: All graphs are displayed in the Central Time Zone. Daily Usage In (From Customer) data that flows into the internet from the customer Out (To customer) data going into the customer from the internet The above graph was selected by clicking the Circuit Utilization link. To view usage for each VLAN, click on the Utilization link. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 14

Monthly Usage XO Stats records circuit statistics on a daily, weekly and monthly basis. Information is displayed in a Line Graph based on a linear scale. Graphs are auto-scaled according to the range of output, 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 15

automatically adjusting the y-axis (usage) to meaningfully reflect the amount of data shown on each graph. The output of each graph displays data labeled as Input, Input 95Peak, Output, and Output 95Peak. In: Input is read as data that flows into the XO network from the customer s site and is represented by a solid green line. In 95Peak: Input 95Peak represents the highest 95th percentile of data sent for the given time period. This data will fluctuate as the time graphed period changes from daily, weekly and monthly. Input 95Peak is represented by a straight black line. Out: Output is read as data that flows out from the XO network to the customer site and is represented by a solid blue line. Out 95Peak: Output 95Peak represents the highest 95th percentile of data sent for the given time period. This data will fluctuate as the time period graphed changes between daily, weekly, and monthly. Output 95Peak is represented by a straight blue line. Kbits per Second: Kbits Per Second bar represents the throughput for the customer s circuit in Kilobits and is located on the left-hand side (Y axis) of the linear graph. Note: For higher capacity circuits, use the link Convert from Kbps to Mbps below the linear graph. You may also convert to % utilization. Time Line Bar: The Time Line Bar at the bottom of the graph (X axis) provides the time metric based on the report period selected (daily, weekly, or monthly). By default, XO Stats shows a day graph (24 hours) for the current day. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 16

6. Download Data as a CSV File Download Data as a CSV File XO Stats allows users to download a comma separated value (CSV) file from the reporting period linear graph. To begin the download, click on the hyperlink labeled Download this data as CSV format located below the linear graph. The CSV output file displays several pieces of information related to the reporting period, beginning with date and time. Data is shown in 5 minute increments for daily stats, and in hourly increments for weekly and monthly stats. The CSV file column inkbits represents incoming kilobits. This represents the traffic from the customer s site to the XO network. The CSV file column outkbits represents outgoing kilobits. This represents the traffic from the XO network to the customer s site. Download Graph as a PDF file You can save the graph as a PDF file, by clicking on Download this data as PDF format. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 20

7. Circuit Information Just below the linear graph is a table that provides a quick synopsis of usage information. This table shows information for the current reporting period. Also shown is the average, 95 peak and maximum usage for input and output traffic. Monthly, Weekly, and Daily Graph Table Click on links for month, week or day to view the respective graph displaying up to 6 months prior traffic information. You can also click on Previous Day or Next Day, Previous Week or Next Week, or Previous Month or Next Month. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 21

8. Dashboard The dashboard gives a top ten list of your circuits based on 5 factors, over the past 7 days. By default top circuit stats include all of your circuits. You may filter by circuit grouping as well. Provides customers/internal users with view of Top % usage circuits, Top % utilized threshold alert circuits, Top errored threshold alert circuits, Top % Availability Issue circuits, and Circuits with most % Utilization Variance circuits. Filter by company name/address, circuit grouping 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 22

Top Circuit Percent by Utilization last 7 days: This is a list of circuits with the highest utilization over the last 7 days. Click on the site name to see the circuit s current utilization. Top Circuit Utilization Threshold Alarms last 7 days: This is a list of circuits with the highest number of utilization alarms in the last 7 days. Click on the site name to see the circuit s current utilization. Top Circuit Errors Threshold Alarms last 7 days: This is a list of circuits with the highest number of errors in the last 7 days. Click on the site name to see the circuit s current errors. Top Sub Interface Availability Issues over the last 7 days: This is a list of circuits with the most availability issues in the last 7 days. It shows the circuit s site name and the percentage availability. Click the site name to see the circuit s current availability Top Sub Interfaces with Most Usage Variance last 7 days: This is a list of circuits with the most variance in the 95 th % utilization, from the last current week to the previous week before last. It shows the circuit s site name and the actual variance in/out and variance percentage in the last 14 days. Click on the site name to see the circuit s current utilization. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 23

9. Additional Reports There are various additional reports, both on demand and recurring. NOTE: Your view many differ! The reports list you see online reflects the reports available to you based on your network structure, the services you subscribe to, and your online permissions. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 24

A few key reports are shown below. Inventory Report You don t need to fill out the fields, just click Search, and the Inventory Report will populate (below): 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 25

ESIP Concurrent Sessions Retrieve and report concurrent ESIP sessions for specified trunk group and timeframe. Ethernet Hub (Ehub) / Endlink Displays the Ehub capacity and associated Endlinks ordered capacity. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 26

10. Service Level Report XO Service Level Scorecard Layer 3 The XO scorecard is not customer or circuit specific, but denotes the parameters of the reported 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 27

attributes within the XO network, measured from edge to edge. If XO is within its contractual obligation, the scorecard shows green Compliant status. If XO is not within its contractual obligations, the scorecard shows red Non-Compliant status. If a non-compliant status is reported, you must call XO Customer Care within five days after the end of the full reporting month. A full reporting month is 30 to 31 days from the first day of the month. The Actual column represents the attained performance level of that particular attribute during the previous calendar month. To drill down to a specific day/week/month, click on the parameter you wish more detailed information on. Other features of the scorecard include: Latency: This field reports the time it takes for data to travel over the XO services network between XO POPs. The two metrics shown are Actual and Contracted. Actual will display the time data is actually travelling over XO Communications network. Contracted will always display the contractual obligation of 65 milliseconds average or less. The Latency text doubles as a hyperlink. When clicked, it will take users to a Line graph displaying the throughput against the 65 millisecond average. Latency milliseconds represented by green line. Packet Loss: This field displays a percentage of packet loss against all traffic during the reporting period. Packet Loss attributes to the latency of a circuit. It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract. The Packet Loss text doubles as a hyperlink, when clicked it will take the user to a Line graph displaying the packet success rate average for reporting period. The packet success rate is represented by blue line. Jitter: Jitter is a measure of how much a ping varies over a period of time. Lower jitter is better because it means your pings and connection are more stable. It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract. The Jitter text doubles as a hyperlink, when clicked it will take the user to a Line graph displaying the jitter average for reporting period. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 28

11. Diagnostic Tools The Diagnostic Tools page allows users to test the XO network from within the XO Core router. Four tests are available: Traceroute, PING, BGP route and Bandwidth Meter. Traceroute Test The Traceroute test displays XO Network route information from the multiple XO Core routers to which you are connected. To perform this test, select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field. Once this information is entered, click on the Get Results button. The output of this test will be displayed in the Results window provided on the Traceroute page. PING Test The PING test available in XO Stats displays XO Network route information from the multiple XO Core routers to which you are connected. To perform this test, select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field. Once this information is entered, click on the Get Results button. The output of this test will be displayed in the Results window. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 29

BGP Route Test The BGP Route test will display the BGP broadcast internal to the XO Network and to any external ISP with which the route needs to communicate. Information in the results page will show various IPs internal to XO s backbone and/or external ISP. Community systems and Autonomous Systems that are responsible for broadcasting BGP routes are also displayed. You can choose a Core Node and enter an IP address in the Prefix field. To execute, click the Get Results button. Bandwidth Meter You will be redirected to the Verizon Speed Test Webpage. Metric Readings will be reflective of the location/facility you are signed in from and not necessarily the bandwidth of the XO circuit/network. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 30

12. My Profile My Profile is where parameters are set for threshold notifications, both in setting the threshold values, and setting up email distributions where those alerts are to be sent. Under My Profile, there are three sub menus. Notification Information allows for customer to enter email addresses (up to 200 characters) for individual parameters, or all parameters. The customer may also select the frequency for sending notifications: hourly/daily/weekly/monthly. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 31

Update Threshold Setting allows the customer to change the default values for each of the 4 parameters listed. The customer may also change the default value in the Count column. XO polls the network in 5 minute snapshots. A series of sequential snapshots in which the threshold was exceeded will cause an alert to be sent to the customer. The customer can determine the number of snapshots in sequence to trigger such an alert. The default for all 4 parameters is set to 2 snapshots, but may be modified. These values are applicable globally to all of the customer circuits, but per the instructions on the bottom, you can set them circuit by circuit, if required. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 32

Update ESIP Threshold Setting allows the customer to create a threshold for ESIP sessions. There is no default, the customer must input both a value (number of sessions, not a percent) and a count. These values are applicable globally to all of the customer circuits, but per the instructions on the bottom, you can set them circuit by circuit, if required. 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 33

13. Help This user guide is contained within the online Help function for your convenience. 14. Supported XO Products The following products are supported in XO Stats: Dedicated Internet Access (DIA)/Burst DIA DIA LAG (Link Aggregation Group) MPLS IPVPN / IPVPN LAG / Burst MPLS / Cloud Connection / MTNS VPLS/Burst VPLS Enterprise SIP - ESIP SIP Trunks Hosted Security IP Flex Ethernet Hub Ehub Managed PBX Inbound NNI Service 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 34