Masterclass 1 Take TIPT Further Paul Carpenter and Brad Kelly
Agenda Business Continuity on TIPT TIPT Handsets Additional capabilities UC-One Options and deployment Skype for business integration UC Mobility
Business Continuity
Business Continuity Branch Down: User platform redundancy options Normally divert phone to mobile on no answer Calls will simply divert to mobile Call Forward Unreachable All handsets can be set with a divert of last resort UC-One desktop / mobile or tablet Simply use UC-One on my mobile or tablet for full voice and video calling Branch Down
Business Continuity Branch Down: Site platform redundancy options Hunt Group Not Reachable Options Business Continuity diversion option for hunt groups Enacted if the platform loses registration with the member handsets Hunt Group Profile Branch Down
Critical Site Business Continuity Redundant data Link Alternate IP path for voice and data Keeps inbound and outbound voice in service Can be fixed or wireless e.g. 4G When on Ethernet fast re-route can maintain call state 4G Backup or Redundant link into Next IP
Critical Site Business Continuity Survivable Gateway Provides site-based protection Local registration of handsets Keeps the site alive if all external comms lost Can have local ISDN* Adtran Survivable Gateway Handsets re-register to local Gateway
TIPT Handsets Additional capabilities
TIPT Handsets Customise Integrate active directory via LDAP Polycom handsets support LDAP directory Set at group level using TAGs Allows look up of remote directory from the handset Call pickup button Using TAGs Deployed at group level against the UC-One profiles Call Centre keys Login / out of queue Set availability Enter disposition codes Hotelling button Guest login/out button for hot desking Call park/retrieve Soft key for park/retrieve
UC-One
UC-One internet collaborate Simplicity UC-One Clients can now connect directly over the Internet Voice/video calling Instant messaging and presence No need for VPN All users with standard/executive packs are licenced for this now! How do I set my users up? Simple UC-One Portal https://ucone.tipt.telstra.com/login or via the link within UC-One Choose connection type per device and provision users
UC-One network requirements Condition my network for UC-One desktop users Add routes to TIPT SBCs to data VLAN Add QoS to data VLAN Consider adding QoS profile to Windows PCs for SIP TIPT SBCs 203.52.0.0/24 VIC 203.52.1.0/24 NSW 203.52.3.160/28 QLD 203.44.43.160/28 SA 203.52.2.160/28 WA Web Services 144.140.181.80/28 St Leonards 144.140.222.0/24 Clayton
UC-One network requirements Required if you have a firewall between your LAN and TIPT Add rules to firewall to allow UC-One to connect TIPT Web Servers and Ports 144.140.181.80/28 St Leonards 144.140.222.0/24 Clayton 144.140.208.801/28 Exhibition TCP Ports Port 5222 Port 5269 Port 8443 Port 1080 Port 5280 Port 443/80 Port 5060 Port (voice) 16384-32767 Port (video) 8600-8698
Remote access considerations Add routes to VPN termination gateway access User case User working remotely Using UC-One desktop Internet Accessing network via VPN Remote worker using UC-One * All TIPT state SBCs and web servers for UC-One clients
UC-One directory options Desktop TIPT directory Outlook Contacts via local integration Optional LDAP directory Mobile and tablet TIPT Directory Local Contacts on device Deploying LDAP directory Using TAGs Deployed at group level against the UC-One profiles TAGs Required for LDAP on UC-One Desktop
Best practice user case I am an office based user I am a mobile worker Have a personal VMR? How do I turn on/off a location? Turn off call termination to UC-One desktop if using a handset Leave on if using UC-One as soft phone Turn on call termination to UC-One desktop Turn off call termination on UC-One mobile Leave on for UC-One tablet Add it to you MyRoom configuration Auto dial you and your guests into your VMR Pin must be #spacepin# *12 turns On an answer location *13 turns Off an answer location Page 16 TIPT User Forum 2015
User case options Customising UC-One Can I turn off video /audio? Can I turn off audio? Can I turn off file transfer? Can I turn off desktop sharing? For desktop ENABLE_AUDIOCALLS ENABLE_VIDEOCALLS For mobile ENABLE_AUDIOCALLS_MOBILE ENABLE_VIDEOCALLS_MOBILE General across all types ENABLE_FILE_TRANSFER ENABLE_MEDIA_SHARE ENABLE_WEBCOLLAB true true true true true true true
Skype integration
Integrate UC-One into Skype for Business Skype optimised version of UC-One Use Skype for IM&P Use TIPT/UC-One for voice and video Client side integration via UC-One Provides telephony presence into Skype Allows click to call from Skype UC-One call window pops up Can be set to call from phone or use UC-One as a soft client
Integrate UC-One into Skype for Business How do I set my users up? Simple UC-One Portal https://ucone.tipt.telstra.com/login or via the link within UC-One Select Skype / Lync Integration Or you can use TAGs to set for all users at the group level Tips for installation Must be the Skype / Lync Optimised version of UC-One - UC-One Downloads Must be installed with administrator rights on the PC MSI version available TAGs Required for LDAP on UC-One Desktop
UC Mobility
UC Mobility IOS V S Native IOS 10 Call Kit Pros Built in to IOS 10 (CallKit) Will be incorporated into UC-One Will show on ring screen Prompts for call type on dial TIPT Native UC Mobility Pros Works on any Telstra mobile device (IOS, Android even Windows!) Uses native mobile voice network Presence aware even when on a native mobile call No need to choose dialler per call
Telstra s Plans for UC Mobility PSTN 02 8576 9566 / 0400 600 700 Outbound Call Presents desktop number from native mobile dialler Incoming call to mobile number routed via TIPT TIPT Control App Toggle between my desk phone persona and my mobile persona Transfer / Conference calls Control settings (voicemail, call forwarding) Telephony Presence Information Native Mobile TIPT Device Has full access to normal TIPT features and services : Hunt Group Membership Call Centre Membership Music on Hold Pick up Groups
UC Mobility PSTN Incoming Call to Main Advertised Number Hunt Group Common Scenario Branch Office Same Music on Hold Outbound CLI can be main branch number Presence aware across all devices IP Phone UC-One Soft Phone Video Conferencing Mobile Workers UC-One
Questions
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