HOLY ANGEL UNIVERSITY COLLEGE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY VOICE OVER IP COURSE SYLLABUS Course Code : 6VOIP Prerequisite : 6NET4WAN Course Credit : 3 Units (3 hours LAB) Year Level: 3 RD /4 TH year Degree Program: : BSIT with Area of Specialization in Network Administration Course Description: The course introduces the concepts concerning convergence of voice and data networking. It provides a detailed technical description of key VoIP protocols and procedures. Students taking this course will gain an understanding ofthe different Cisco Unified Communications solutions to voice network including hands on implementation of simple VoIP using Communication Manager Express (CME) software. At the end of the course, students will be able to: Course Outcomes Graduate Outcomes Aligned to C1 Demonstrate understanding and skills in the Operation of Voice Networks. BSIT 1: Apply knowledge of computing, science and mathematics appropriate to the discipline. 1.4 Evaluate the appropriateness of ideas to situations where it is expected to be applied BSIT 3: Analyze complex problems, and identify and define the computing requirements appropriate to its solution 3.3 Differentiates and evaluates theories and approaches to complex problems within the computing field. BSIT 2 : Understand best practices and standards and their applications 2.2 Adapt and adopt best practices and Page 1 of 13
C2 Demonstrate knowledge and skills of System Management and Administration for Voice over IP implementation and apply them in hardware/software. standards to computing activities BSIT 5 : Design, implement, and evaluate computer-based systems, processes, components, or programs to meet desired needs and requirements under various constraints 5.1 Formulate set of alternative solutions to address complex computing problems BSIT 6: Integrate IT-based solutions into the user environment effectively. 6.1 Decide and employ appropriate IT resources for effective integration of IT-based solutions 6.3 Test compatibility with existing and legacy IT solutions Learning Evidences: As evidence of attaining the above course outcomes, the student has to do the following: LE1: Mastery Test C1 LE2: Hands-on/Packet Tracer C2 LE3: Case Study C1, C2 Measurement System: To assess the level of performance in the learning evidences, the following rubrics will be used: LE1: Mastery Tests Area to assess Quizzes and Exam Point Value Per item basis LE2: Hand-on/packet tracer Area to assess Point Value Setup 15 Page 2 of 13
Configuration 35 Total 50 Packet Tracer assessment 100% LE3: Case Study Area to assess Point Value Rubric Topology 10 Setup 10 Functionality 30 Total 50 Page 3 of 13
Learning Plan: Intended Learning Outcome Unit Understand the 1-3 technology behind Traditional Voice network Understand signaling used in connections to the PSTN Describe the services, application, pieces and devices used in PSTN Course Outcom e C1 Topic Traditional Voice over Unified Voice Understanding PSTN Basics Analog versus Digital Signaling Moving from analog to Digital Signals PSTN Signaling User-to-Network Network-to-Network Digital Circuit Signaling Styles Channel Associated Signaling (CAS) Common Channel Signaling (CCS) PSTN Components Analog phone Local Loop CO Switch Trunk Private Switch Digital Telephone PBX and Key systems Line cards Trunk cards Control complex PSTN Services and Applications Learning Activities Library Work: Provide guide questions to students to understand the basic of voice network in general Assessment Activity Mastery Test Student Output LE1 Quiz Page 4 of 13
Present the reason why use packet telephony network in lieu of a traditional circuitswitching network Describe the VoIP Call Control protocols Understand the pieces of Cisco Unified Communication Describe the Cisco Unified Communication Manager Express components and their functions Describe compatibility between CME and CUE features and its role in CME solutions 4 5 C1 Custom Calling Features CLASS features PSTN Numbering Plans Drawbacks to the PSTN Benefits of VoIP Packet Telephony Network Drivers - Circuit switching versus packet switching - Layered approach on packet switching - Understanding RTP and RTCP VoIP Control Protocols Cisco Unified Communications solutions to voice network Cisco Unified Communication Manager Express (CME) - Platforms - Key features - CME interaction with Cisco IP phones Cisco Unity Express (CUE) - Voice mail - Auto attendant - Interactive voice response(ivr) system - Native T.37 fax processing - Survivable remote site voicemail (SRSV) Brainstorming Presentation on the role each core solutions in Cisco Unified Communicatio n network Mastery Test LE1 Quiz Page 5 of 13
Describe the Cisco Unified Communication Manager most important capabilities Describe the Cisco Unity Connection (CUC) role in Cisco Unified Communication solution and features. Describe the role of CUP in Cisco Unified Communication solution and its components - Standards-based Cisco Unified Communication Manager (CUCM) - Key features - Database replication and interaction with Cisco IP phones - Call processing Cisco Unity Connection - Key features - CUC and CUCM Interaction Cisco Unified Presence (CUP) - Key features - Cisco unified personal communicator PRELIM EXAM Understanding Cisco IP phone concepts and registration Discuss the different options for PoE and selection Criterion Recall concepts on 6 C1, C2 Cisco IP phone concepts and registration Connecting and Powering Cisco IP Phones - VoIP Network - Cisco IP Phone Ethernet connection - Powering IP phone with a power brick VLAN concepts and Guided Demonstration Mastery Test LE1 Quiz *ISR router *Layer2/Layer 3 switch *Cisco IP Page 6 of 13
VLAN and configurations Demonstrate port configuration for data and voice VLANs configuration - Review on VLAN creation and trunking - Voice VLANs - Assigning voice and data VLANs on switchports Phone Understanding Cisco IP phone process and troubleshooting Recall configuration of router DHCP server for your network Understand the importance of keeping the clock accurate through NTP configuration Describe the process and protocols to enable Cisco IP phone functionality Getting Familiar with CME Administration Demonstrate essentials of Command Line Interaction its common uses with the CME 7-9 C1 Cisco IP phone boot process Configuring a Router- Based DHCP server Setting the clock of a Cisco Device with NTP IP Phone Registration CME Administration Managing CME using the Command Line - Methods on Command Line Access (Console, Telnet, ssh) - Accessing Telephony- Packet Tracer Activity 1 Configure Voice in a small network Mastery Test LE2 Packet tracer assessment LE1 Quiz Page 7 of 13
Demonstrate steps on how to enable CCP service configuration mode of a CME router. Managing CME using a Graphic User Interface - Setting up community group *Reachable IP *Level 15 username and password *Integrated HTTP services *Local Authentication for TelNet/SSH - Creating a CCP Community of Managed - Connecting to the CME Router Securely - Unified Communication as initial configuration - CCP Confirmation Guided Demonstration Hands on Activity 1: Download CCP software Set up CCP through providing configuration settings to enable application ISR Router PC Console Cable CCP software LE2 Hands on activity Recall Cisco IP phone boot process with configured settings Configure Cisco IP phones and directory numbers from CLI Configure telephony components using 10-11 C1, C2 Managing End point and End users with CME IP Phone boot up process ephone(ip phone) and ephone-dn(directory number) setup - basic CME router configuration for ephone - configure ephone-dns - Creating an ephone - Assigning mac address on an ephone Guided demonstration ISR Router PC Console Cable CCP software Page 8 of 13
point-and-click GUI - Assigning ephone DN to buttons - Multiple ephone-dn and ephone configuration Steps in Adding Directory numbers, phones, and users with CCP Exhibit mastery on basic configuration settings of IP phone 12 C2 Skills Assessment Hands on LAB 1: Simple VoIP network topology ISR Router PC IP Phone CCP Software MIDTERM EXAM Understanding the CME Dial-Plan Configure Analog Voice Ports Compare and contrast FXS and FXO 13-15 C1, C2 Physical Voice Port Characteristics Analog Voice Foreign Exchange Station ports(fxs) - Configuration area of an FXS *signaling *Call progress tone *Caller IP information - Ground start versus Loop start Foreign Exchange Office ports (FXO) - Dial-type - Ring number Guided demonstration Mastery Test LE1 Quiz ISR Router PC Console Cable CCP software Page 9 of 13
Configure Digital voice ports Describe Dial-up peers concepts and use. Configure Dial-up peers using POTS and VoIP Configure a CME Dial- Plan using CCP Describe the process of router call processing and digit manipulation Digital Voice configurations Dial-peers Types *POTS *VoIP - Call legs CME Dial-plan configuration steps using CCP outer Call processing and digit manipulation Understand the implementation process of COR Implementing CME Class of Restrictions(COR) Describe the requirements needed in VoIP QoS implementation. Configure QoS Quality of service - Considerations - Requirements for voice, video, and data traffic - Network requirements for voice and video - Network requirements for data - QoS Mechanism - Link efficiency mechanism - Queuing algorithms - Applying QoS Page 10 of 13
Exhibit mastery in the configuration of dial-up peers and QoS 16 C2 Skills Assessment Hands on LAB 2: Simple VoIP network topology ISR Router PC Console Cable CCP software Configure Cisco Unified CME Voice productivity features using CLI and CCP 17 C1,C2 Configure additional features - voice network directory - Call forwarding - Call transfer - Call park - Call pick up - Intercom - Paging - After-hours call blocking - CDRs and Call Accounting - Music on Hold - Single number reach - Flash-based CME Guided Demonstration Mastery Test LE1 Quiz ISR Router PC Console Cable CCP software Exhibit mastery in VoIP implementation and configuration 18 C2 Final Requirements Case Study Design and implement a simple VoIP network using Cisco Unified Communication features LE3 Configure device with additional features References: Page 11 of 13
Published Materials Voice over IP Fundamentals Jonathan Davidson CCIE2560 James Peters Copyright 2000 Cisco Press Published by Cisco Press Internet Sources: 1. http://www.pitt.edu/~dtipper/molde/molde_slides1.pdf ( Voice over IP Quality of Service and Reliability by David Tipper) 2. http://www.youtube.com/watch?v=v7yehz2tj64 (How to Install Cisco CME) 3. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.html (Cisco Unified Communications Manager Express System Administrator Guide by Cisco Press) 4. https://www.netacad.com/group/offerings/community-developed-offerings#voiceprimer (Introduction to voice on a data network by Community Developed Courses Cisco Networking Academy) GRADING SYSTEM: The final grade in this course will be composed of the following items and their weights in the final grade computation: Assessment Item Grade Source Percentage in Final Grade LE1 Mastery Test 40% LE2 Hands-on/packet tracer 30% LE3 Case Study 30% TOTAL 100% Passing Grade 50% Passing Grade Conditions Students should comply with the basic requirements of the course and must have taken the final assessment exams Page 12 of 13
RANGE EQUIVALENTS (COMPUTED AVERAGES & TRANSMUTED VALUES) Range of computed average Range of Transmuted Value Grade General Classification 96.40 100.00 97 100 1.00 Outstanding 92.80 96.3999 94 96 1.25 Excellent 89.20 92.7999 91 93 1.50 Superior 85.60 89.1999 88 90 1.75 Very Good 82.00 85.5999 85 87 2.00 Good 78.40 81.9999 82 84 2.25 Satisfactory 74.80 78.3999 79 81 2.50 Fairly Satisfactory 71.20 74.7999 76 78 2.75 Fair 70.00 71.1999 75 3.00 Passed BELOW Passing Average 5.00 FAILED Failure due to absences 6.00 FA Unauthorized Withdrawal 8.00 UW Officially Dropped 9.00 Dropped Page 13 of 13