1 P a g e Amer J. I. El Hilu (Aws solution architect -Associate, ITIL, CEH, MCSE, Linux, CCNA, Open source expert) LinkedIn Profile: https://www.linkedin.com/in/amerelhilu/ Personal Details Name: Amer Jamal ElHilu Date of birth: 11.06.1984 Place of birth: Amman Jordan Nationality: Jordanian Address: Al Rasheed region, Amman, Jordan, Mobile: +962795487851 Fax: +96264649203 Email: amerelhilu@gmail.com Education 2002-2006 BA. Degree in Computer Engineering, Mutah university with a GPA 78.1% (Very Good) 2001-2002 The General Secondary School Certificate, scientific stream with an excellent average of 92.3% Objectives Certification As someone with an extensive background in software, network, systems and Database administration my objective is to obtain a position in which it will allow me to share and utilize my experience and improve it to achieve the optimum benefit for my Employer and myself. 2017 ITIL Foundation V3 Amazon web services solution architect - Associate 2014 Microsoft Certified System Associate (MCSA) 2012: - Installing and Configuring Windows Server 2012 - Administering Windows Server 2012 - Configuring Advanced Windows Server 2012 Services MCP ID 11459209 2012
2 P a g e Certified Ethical Hacker (EC-Council) Certification 2008 Microsoft Certified System Administrator (MCSE) 2003 MCP ID 5862260 2007 International Computer Driving License (ICDL Expert) UN-JO-060022 2006 Cisco Certified Network Associate CSCO11082553 2004 A+ ICDL PIC micro controllers (Jordan University) Languages ARABIC ENGLISH IT Operations Manger At ihorizons Mother tongue Excellent Location: Amman, Jordan Company Industry: Information Technology Job Role: Technology/IT - Manage ihorizons' Operation Team, plan, supervise, design, implement and enhance operation activities to meet world class operation standards and approaches specifically ITIL Standards. - Oversee delivery of first class customer support - Manage ihorizons IT Services based on ITIL and MOF - Plan, Design, Implement and Operate IT infrastructure in the enterprise - Define, monitor and control operation process - Service Level Management - Release Management - Problem Management
3 P a g e - Incident Management - Assess project iteration - Handle exceptions and problems - Change Control Management Head of Infrastructure at ihorizons Location: Amman, Jordan Company Industry: Information Technology Job Role: Technology/IT June 2015 Dec 2017 - Support and enhance business-critical IT infrastructure for ihorizons Internal users and external customers - Research and recommend emerging technologies to meet evolving ihorizons business requirements and strengthen the technology environment - Reviews and oversees development of technical documentation for infrastructure related technologies - Leads strategic development for specific technical deployment or enhancement - Own ihorizons network IT Infrastructure design, capacity management, operation, security and availability - Designing hosting environments and solutions, installing hardware, software, storage area networks (SAN), Ethernet and fiber cables, network and SAN switches - Control and Coordinate ihorizons system administrators tasks - Oversee and sustain adequate quality level from system administration team - Manage and oversee all types of ihorizons products IT Infrastructure installations and operations - Set training requirements for ihorizons system administration team.
4 P a g e Sr. System Administrator at ihorizons Location: Amman, Jordan, Amman Company Industry: Information Technology Job Role: Technology/IT August 2012 June 2015 My role is a senior system administrator who is responsible of Aljazeera Project (www.aljazeera.net Portal)... this role includes: - Strong relationships with teams responsible for developing business applications and participate in design sessions and make sure the designs are adequate in terms of security, applicability, availability and scalability. - Subdivide a complex application, during the design phase, into smaller, more manageable pieces. - Plan for new technology insertion and provide the best practices to perform systems integrations - Understand the interactions and dependencies among components - Administration and enhancement of IT systems including Middleware technologies, with core competency on Web Application servers (IIS, CMS, Tomcat and Apache) - Configuration and Management of high available Database solutions (SQL Cluster, Mirror, Replication and Always-On... etc.) - Coordinate, manage, assign, review and evaluate system administrators and assistants tasks - Oversee the IT infrastructure for the projects availability, reliability, capacity and changes - Design and implement an international-scale Internet websites hosting setup using up to date technologies and tools, based on Microsoft Technologies and/or Unix/Linux operating systems. - Plan, implement and maintain high security measures to guarantee site integrity, authenticity and protection against possible security threats. - Carry out day-to-day system administration tasks, including system tuning and optimization, to assure best server performance and availability. - Plan and execute a comprehensive backup strategy, guaranteeing fast disaster recovery with zero data loss. - Design and implement quality control measures for Internet sites overall performance and reliability. - Help in training staff on system administration concepts and tasks
5 P a g e System Administrator at Specto Ltd. Location: Amman, Jordan, Amman Company Industry: Computer/Software Job Role: Engineering June 2009 August 2012 My position as a System administrator was to: - Perform administration tasks on Servers (over 20 servers) with Microsoft/Linux as operating system. - Maintain the optimum servers performance. - Create the best solutions to synchronize the data across these servers. My Experience in this company includes: - Ensure that new systems are built in a way that best ensures that functional requirements are met whilst also ensure that service qualities (Performance, scalability, extensibility etc.) - Administer web servers (IIS) - Coordinate with the quality assurance team dates of releases) - Administer database servers (Backend servers) using MSSQL and MySQL (setup, configure, performance enhancement, backup and restore strategies) - Implement new technologies to the portal. - Administer the Company network using load balancing and bandwidth management tools and configure new network hardware. - Secure the servers against any attack and take counter measures in case of one. - Apply policies and grant access for authenticated users. - Coordinate with the ISPs in case of connection problems. - Deploy and release servers to optimize the performance. System Administrator at Arab Directory for web services Location: Amman, Jordan Company Industry: Computer/Software Job Role: Administration
6 P a g e October 2008 - May 2009 My position as a System administrator was to: - Perform administration tasks on Servers (over 60 servers) with Linux operating system, - Maintain the optimum servers performance, servers hosted over than 15 websites owned by the company. - Create the best solutions to synchronize the data across these servers. This position helped me to increase my knowledge in the open source systems since all my previous experience was in Microsoft products. Which added a very good variety to my experience. My Experience in this company includes: - Web Servers Administration (Apache, IIS and Cherokee) - Coordinate with the quality assurance team. - Mail servers Administration (Postfix integrated with LDAP, spam filters software, antivirus and Domain key, Microsoft Exchange server) - Database servers Administration (Backend servers) using MySQL and Open LDAP (setup, tweak and backup and restore strategies) - Implement new technologies to the portal. - Network Administration using load balancing and bandwidth management tools and configure new network hardware. - Secure the servers against any attack and take counter measures in case of one. - Apply policies and grant access for authenticated users. - Coordinate with ISPs in case of connection problems. - Deploy and release servers to optimize the performance. at ICDL Jordan (AQAS) Location: Jordan, Amman Company Industry: Computer/Software Job Role: Support Services October 2006 - October 2008 - Network administrator
7 P a g e - Technical Support for all ICDL Centers in Jordan (123 Center) CCNA instructor at NIVADA company Location: Jordan, Amman Company Industry: Education, Training, and Library Job Role: Education/Training August 2007 - July 2008 Training Courses 2017 ITIL Foundation Udemy 2017 AWS Solution Architect Associate Udemy 2015 MCSA Udemy 2011 CEH Pioneers 2008 Intensive Course in Linux servers D1G administration 2007 MCSE GCE 2006 Asp.net, SQL server, ado.net Pc.net academy 2006 PIC (programmable integrated circuit) Jordan university 2005 Certificate on Cisco router configuration Teleprobe Academy 2003 A+ Polytechnic University 2003 A+ Mutah university References Provided upon request