CompTIA A+ 220 702. Practical Application Exam, 2009 Edition Examination Objectives Mapped to Chapters Chapters Domain Hardware 1.0 1.1 Given a scenario, install, configure and maintain personal computer components 1.1 Storage devices 1.1 o HDD 323-34 1.1 SATA 323-34 1.1 PATA 323-34 1.1 Solid state 323-34 1.1 o FDD 34-350 1.1 o Optical drives 10 472-42 1.1 CD / DVD / RW / Blu-Ray 10 472-42 1.1 o Removable 10 472-42 1.1 o External 10 472-42 1.1 Motherboards 5 194-215 1.1 o Jumper settings 5 194-215 1.1 o CMOS battery 5 194-215 1.1 o Advanced BIOS settings 5 194-215 1.1 o Bus speeds 5 194-215 1.1 o Chipsets 5 194-215 1.1 o Firmware updates 5 194-215 1.1 o Socket types 5 194-215 1.1 o Expansion slots 5 194-215 1.1 o Memory slots 5 194-215 1.1 o Front panel connectors 5 194-215 1.1 o I/O ports 9 407-430 1.1 Sound, video, USB 1.1, USB 2.0, 9 407-430 serial, IEEE 1394 / Firewire, parallel, NIC, modem, PS/2) 1.1 Power supplies 4 149-154 1.1 o Wattages and capacity 4 149-154 1.1 o Connector types and quantity 4 149-154 1.1 o Output voltage 4 149-154 1.1 Processors 6 236-254 1.1 o Socket types 6 236-254 Page Numbers
1.1 o Speed 6 236-254 1.1 o Number of cores 6 236-254 1.1 o Power consumption 6 236-254 1.1 o Cache 6 236-254 1.1 o Front side bus 6 236-254 1.1 o 32bit vs. 64bit 6 236-254 1.1 Memory 7 25-29 1.1 Adapter cards 9 417-430 1.1 o Graphics cards 9 417-430 1.1 o Sound cards 9 417-430 1.1 o Storage controllers 417-430 1.1 RAID cards (RAID array levels 0,1,5) 9 323-34 417-430 1.1 esata cards 9 417-430 1.1 o I/O cards 9 417-430 1.1 Firewire 9 417-430 1.1 USB 9 417-430 1.1 Parallel 9 417-430 1.1 Serial 9 417-430 1.1 o Wired and wireless network cards 9 417-430 1.1 o Capture cards (TV, video) 9 10 417-430 42 1.1 o Media reader 10 472-474 1.1 Cooling systems 6 236-254 1.1 o Heat sinks 6 236-254 1.1 o Thermal compound 6 236-254 1.1 o CPU fans 6 236-254 1.1 o Case fans 6 236-254 1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer components 1.2 Storage devices 1.2 o HDD 350-359 1.2 SATA 350-359 1.2 PATA 350-359 1.2 Solid state 350-359 1.2 o FDD 360-361 1.2 o Optical drives 10 42-45 1.2 CD / DVD / RW / Blu-Ray 10 42-45 1.2 o Removable 10 42-45 1.2 o External 10 42-45 1.2 Motherboards 6 254-263 1.2 o Jumper settings 6 254-263 1.2 o CMOS battery 6 254-263 1.2 o Advanced BIOS settings 6 254-263 1.2 o Bus speeds 6 254-263
1.2 o Chipsets 6 254-263 1.2 o Firmware updates 6 254-263 1.2 o Socket types 6 254-263 1.2 o Expansion slots 6 254-263 1.2 o Memory slots 7 299-300 1.2 o Front panel connectors 6 254-263 1.2 o I/O ports 9 417-439 1.2 Sound, video, USB 1.1, USB 2.0, 9 417-439 serial, IEEE 1394 / Firewire, parallel, NIC, modem, PS/2) 1.2 Power supplies 4 132-154 1.2 o Wattages and capacity 4 132-154 1.2 o Connector types and quantity 4 132-154 1.2 o Output voltage 4 132-154 1.2 Processors 6 254-263 1.2 o Socket types 6 254-263 1.2 o Speed 6 254-263 1.2 o Number of cores 6 254-263 1.2 o Power consumption 6 254-263 1.2 o Cache 6 254-263 1.2 o Front side bus 6 254-263 1.2 o 32bit vs. 64bit 6 254-263 1.2 Memory 7 299-300 1.2 Adapter cards 9 417-439 1.2 o Graphics cards memory 9 417-439 1.2 o Sound cards 9 417-439 1.2 o Storage controllers 1.2 RAID cards 9 417-439 1.2 esata cards 9 417-439 1.2 o I/O cards 9 417-439 1.2 Firewire 9 417-439 1.2 USB 9 417-439 1.2 Parallel 9 417-439 1.2 Serial 9 417-439 1.2 o Wired and wireless network cards 9 1 417-439 94-909 1.2 o Capture cards (TV, video) 9 10 417-439 45 1.2 o Media reader 10 472-474 1.2 Cooling systems 6 259-263 1.2 o Heat sinks 6 259-263 1.2 o Thermal compound 6 259-263 1.2 o CPU fans 6 259-263 1.2 o Case fans 6 259-263 1.3 Given a scenario, install, configure, detect problems,
troubleshoot and repair/replace laptop components 1.3 Components of the LCD including inverter, screen 21 1070-1097 and video card 1.3 Hard drive and memory 21 1072-1079 1.3 Disassemble processes for proper re-assembly 21 1070-1097 1.3 o Document and label cable and screw locations 21 1070-1097 1.3 o Organize parts 21 1070-1097 1.3 o Refer to manufacturer documentation 21 1070-1097 1.3 o Use appropriate hand tools 21 1070-1097 1.3 Recognize internal laptop expansion slot types 21 1070-1097 1.3 Upgrade wireless cards and video card 21 1070-1097 1.3 Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS battery, speakers 21 1070-1097 1.4 Given a scenario, select and use the following tools 1.4 Multimeter 4 132-136 1.4 Power supply tester 4 132-136 1.4 Specialty hardware / tools 4 132-136 1.4 Cable testers 1 909-910 1.4 Loop back plugs 9 431-432 1.4 Anti-static pad and wrist strap 4 132-136 1.4 Extension magnet 22 1139-1141 1.5 Given a scenario, detect and resolve common printer issues 1.5 Symptoms 1.5 o Paper jams 22 1133-115 1.5 o Blank paper 22 1133-115 1.5 o Error codes 22 1133-115 1.5 o Out of memory error 22 1133-115 1.5 o Lines and smearing 22 1133-115 1.5 o Garbage printout 22 1133-115 1.5 o Ghosted image 22 1133-115 1.5 o No connectivity 22 1133-115 1.5 Issue resolution 1.5 o Replace fuser 22 1133-115 1.5 o Replace drum 22 1133-115 1.5 o Clear paper jam 22 1133-115 1.5 o Power cycle 22 1133-115 1.5 o Install maintenance kit (reset page count) 22 1133-115 1.5 o Set IP on printer 22 1133-115 1.5 o Clean printer 22 1133-115 Domain 2.0 Operating Systems - unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home,
XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate. 2.1 Select the appropriate commands and options to troubleshoot and resolve problems 2.1 MSCONFIG 14 690-692 2.1 DIR 13 610-612 2.1 CHKDSK (/f /r) 13 617-61 2.1 EDIT 13 619 2.1 COPY (/a /v /y) 13 613-614 2.1 XCOPY 13 614 2.1 FORMAT 13 619-620 2.1 IPCONFIG (/all /release /renew) 1 910-914, 926-929 2.1 PING (-t l) 1 910-914, 926-929 2.1 MD / CD / RD 13 615-617 2.1 NET 1 910-914, 926-929 2.1 TRACERT 1 910-914, 926-929 2.1 NSLOOKUP 1 910-914, 926-929 2.1 [command name] /? 13 612 2.1 SFC 16 12-16 2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista) 13 60-610 2.2 User file locations 13 60-610 2.2 System file locations 13 60-610 2.2 Fonts 13 60-610 2.2 Temporary files 13 60-610 2.2 Program files 13 60-610 2.2 Offline files and folders 13 60-610 2.3 Given a scenario, select and use system utilities / tools and evaluate the results 2.3 Disk management tools 2.3 o DEFRAG 13 61 2.3 o NTBACKUP 13 592-596 2.3 o Check Disk 13 617-61 2.3 Disk Manager 13 620-630 2.3 o Active, primary, extended and logical partitions 13 331-333 620-620 2.3 o Mount points 13 620-630 2.3 o Mounting a drive 13 620-630 2.3 o FAT32 and NTFS 13 620-630 2.3 o Drive status 13 620-630 2.3 Foreign drive 13 620-630 2.3 Healthy 13 620-630 2.3 Formatting 13 620-630
2.3 Active unallocated 13 620-630 2.3 Failed 13 620-630 2.3 Dynamic 13 620-630 2.3 Offline 13 620-630 2.3 Online 13 620-630 2.3 System monitor 14 674-699 2.3 Administrative tools 14 674-699 2.3 o Event Viewer 14 674-699 2.3 o Computer Management 14 674-699 2.3 o Services 14 674-699 2.3 o Performance Monitor 14 674-699 2.3 Devices Manager 9 40-412 2.3 o Enable 9 40-412 2.3 o Disable 9 40-412 2.3 o Warnings 9 40-412 2.3 o Indicators 9 40-412 2.3 Task Manager 14 674-699 2.3 o Process list 14 674-699 2.3 o Resource usage 14 674-699 2.3 o Process priority 14 674-699 2.3 o Termination 14 674-699 2.3 System Information 14 674-699 2.3 System restore 16 76-77 2.3 Remote Desktop Protocol (Remote Desktop / Remote 1 914-923 Assistance) 2.3 Task Scheduler 14 674-691 2.3 Regional settings and language settings 13 630-636 2.4 Evaluate and resolve common issues 2.4 Operational Problems 2.4 o Windows specific printing problems 22 114-1151 2.4 Print spool stalled 22 114-1151 2.4 Incorrect / incompatible driver form print 22 114-1151 2.4 o Auto-restart errors 16 76-77 2.4 o Bluescreen error 6 16 263-269 76-77 2.4 o System lock-up 6 16 263-269 76-77 2.4 o Devices drivers failure (input / output devices) 16 76-77 2.4 o Application install, start or load failure 16 76-77 2.4 o Service fails to start 16 76-797 2.4 Error Messages and Conditions 2.4 o Boot 6 263-269 355-361
16 77-797 2.4 Invalid boot disk 6 263-265 355-361 70-797 2.4 Inaccessible boot drive 6 2.4 Missing NTLDR 6 16 16 263-265 355-361 70-797 263-265 355-361 792-797 16 2.4 o Startup 16 70-797 2.4 Device / service failed to start 16 70-797 2.4 Device / program in registry not found 16 70-797 2.4 o Event viewer (errors in the event log) 16 76-77 2.4 o System Performance and Optimization 14 674-699 2.4 Aero settings 14 674-699 2.4 Indexing settings 14 674-699 2.4 UAC 14 674-699 2.4 Side bar settings 14 674-699 2.4 Startup file maintenance 14 674-699 2.4 Background processes 14 674-699 Domain Networking 3.0 3.1 Troubleshoot client-side connectivity issues using appropriate tools 3.1 TCP/IP settings 1 923-931 3.1 o Gateway 1 923-931 3.1 o Subnet mask 1 923-931 3.1 o DNS 1 923-931 3.1 o DHCP (dynamic vs.static) 1 923-931 3.1 o NAT (private and public) 1 923-931 3.1 Characteristics of TCP/IP 1 923-931 3.1 o Loopback addresses 1 923-931 3.1 o Automatic IP addressing 1 923-931 3.1 Mail protocol settings 1 929-93 3.1 o SMTP 1 929-93 3.1 o IMAP 1 929-93 3.1 o POP 1 929-93 3.1 FTP settings 1 929-93 3.1 o Ports 1 929-93 3.1 o IP addresses 1 929-93 3.1 o Exceptions 1 929-93 3.1 o Programs 1 929-93 3.1 Proxy settings 1 929-93
3.1 o Ports 1 929-93 3.1 o IP addresses 1 929-93 3.1 o Exceptions 1 929-93 3.1 o Programs 1 929-93 3.1 Tools (use and interpret results) 1 3.1 o Ping 1 910-914, 926-931 3.1 o Tracert 1 910-914, 926-931 3.1 o Nslookup 1 910-914, 926-931 3.1 o Netstat 1 910-914, 926-931 3.1 o Net use 1 910-914, 926-931 3.1 o Net /? 1 910-914, 926-931 3.1 o Ipconfig 1 910-914, 926-931 3.1 o telnet 1 95-905, 910-911 3.1 o SSH 1 931-932 3.1 Secure connection protocols 3.1 o SSH 1 931-932 3.1 o HTTPS 1 931-932 3.1 Firewall settings 3.1 o Open and closed ports 1-94, 99-905 3.1 o Program filters 1-94, 99-905 3.2 Install and configure a small office home office (SOHO) network 3.2 Connection types 3.2 o Dial-up 1 74-909 3.2 o Broadband 3.2 DSL 1 74-909 3.2 Cable 1 74-909 3.2 Satellite 1 74-909 3.2 ISDN 1 74-909 3.2 o Wireless 3.2 All 02.11 1 74-909 3.2 WEP 1 74-909 3.2 WPA 1 74-909 3.2 SSID 1 74-909 3.2 MAC filtering 1 74-909 3.2 DHCP settings 1 74-909 3.2 o Routers / Access Points 3.2 Disable DHCP 1 74-909 3.2 Use static IP 1 74-909 3.2 MAC filtering 1 74-909 3.2 Change SSID from default 1 74-909 3.2 Change default username and password 1 74-909 3.2 Disable SSID broadcast 1 74-909 3.2 Update firmware 1 74-909 3.2 Firewall 1 74-909
3.2 o LAN (10/100/1000BaseT, Speeds) 1 74-909 3.2 o Bluetooth (1.0 vs. 2.0) 21 106-109 3.2 o Cellular 21 106-109 3.2 o Basic VoIP (consumer applications) 1 934-93 3.2 Basics of hardware and software firewall configuration 1-94, 99-905 3.2 o Port assignment / setting up rules (exceptions) 1-94, 99-905 3.2 o Port forwarding / port triggering 1-94, 99-905 3.2 Physical installation 3.2 o Wireless router placement 1 905-909 3.2 o Cable length 1 94-95 Domain Security 4.0 4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware 4.1 Use antivirus software 20 100-1015 4.1 Identify malware symptoms 20 100-1009 4.1 Quarantine infected systems 20 100-1015 4.1 Research malware types, symptoms and solutions 20 100-1031 (virus encyclopedias) 4.1 Remediate infected systems 20 100-1031 4.1 Update antivirus software 20 100-1015 4.1 o Signature and engine updates 20 100-1015 4.1 o Automatic vs. manual 20 100-1015 4.1 Schedule scans 20 100-1031 4.1 Repair boot blocks 20 100-1031 4.1 Scan and removal techniques 20 100-1031 4.1 o Safe mode 20 100-1031 4.1 o Boot environment 20 100-1031 4.1 Educate end user 20 100-1031 4.2 Implement security and troubleshoot common issues 4.2 Operating systems 20 4.2 o Local users and groups: Administrator, Power 20 94-997 Users, Guest, Users 4.2 o Vista User Access Control (UAC) 20 1027-1030 4.2 o NTFS vs. Share permissions 20 94-1003 4.2 Allow vs. deny 20 94-1003 4.2 Different between moving and copying 20 94-1003 folders and files 4.2 File attributes 20 94-1003 4.2 o Shared files and folders 20 94-1003 4.2 Administrative shares vs. local shares 20 94-1003 4.2 Permission propagation 20 94-1003 4.2 Inheritance 20 94-1003
4.2 o System files and folders 20 94-1004 4.2 o Encryption (Bitlocker, EFS) 20 1004-100 4.2 o User authentication 20 94-100 4.2 System 20 94-100 4.2 o BIOS security 4.2 Drive lock 20 1004-100 4.2 Passwords 5 20 210-215 1004-100 4.2 Intrusion detection 20 1004-100 4.2 TPM 20 1004-100