NetCarrier ncloud PBX NetCarrier Telecom, Inc. Channel Driven, Customer Focused 24.7.365 Customer Support Phone: 888.575.4754 Email: sales@corp.netcarrier.com
CONTENTS Why NetCarrier? NetCarrier is a US based company that delivers custom solutions at competitive prices and offers 24/7/365 customer support. About ncloud Network Overview Equipment ncloud PBX Features 3 4 5 6 About NetCarrier 7 Managed Deployment Process Project Management & Support 9 10 ncloud PBX provides Redundancy, Scalability and Convergence for your Company 2 NetCarrier Telecom, Inc. Copyright
About ncloud NetCarrier Telecom, Inc. is an FCC-regulated national provider of cloud based voice and data services. They transform the traditional workforce and enable companies to connect, collaborate and communicate through cloud based solutions. For over 20 years, NetCarrier has been providing innovative solutions for businesses throughout the U.S. NetCarrier s ncloud Hosted PBX platform offers customers a multitude of Unified Communication (UCaaS) features that provide the functionality to meet any business needs. NetCarrier prides themselves on providing 24x7x365 never outsourced customer support and the ability to deploy custom solutions. Each customer is provided with a dedicated project manager and is visited by a technician throughout the implementation process. While NetCarrier focuses on organic growth they will continue to uphold their mission statement of, with integrity, superior communication, custom solutions, and savings, NetCarrier will exceed the highest expectations of the most demanding buyer of telecommunication services. NetCarrier is headquartered in Lansdale, Pennsylvania. Connect Collaborate Communicate WHAT IS THE CLOUD? WHY MOVE TO THE CLOUD? Storing & Accessing data and programs over the internet. Metaphor for the Internet. Examples: Dropbox, icloud, Google Drive, Hosted PBX etc. Redundancy: Disaster Recovery Scalability: Easily add users Flexibility: Save resources Increased Collaboration Work from Anywhere Security Connect Multiple locations Latest Technology 3 NetCarrier Telecom, Inc. Copyright
NetCarrier's Network Overview: NetCarrier is an FCC-regulated CLEC and cloud services provider with multiple geographically redundant data centers. Each of those data centers features carrier-level power and network design to ensure maximum uptime and redundancy in the case of a regional disaster. From those data centers, ncloud services are delivered to end-users in all of the lower 48 states and Hawaii through peering relationships with a selection of Type I and Type II last-mile providers. Our national network includes agreements with Level 3, XO, Verizon, Time Warner, Cogent, Comcast, Sunesys, Lightower, Crown Castle, Windstream, Nitel and AT&T. Tier 2 and 3 domestic and international markets are also easily served. ncloud network features A redundant, national backbone with least-hop routing to ensure low latency Real-time replication of hosted services for an "active, active" model of platform redundancy Data centers powered by multiple electrical grids and backed up by battery and generator Network nodes connected by high-bandwidth fiber in a fault-tolerant ring design ncloud Survive is a unique and powerful product leveraging up to three (3) WAN connections at the customer s site to provide seamless Voice and Data fail-over without dropping active calls. NetCarrier s VOIP products, including ncloud PBX and Teleflex, use a technique called Packet Loss Concealment (PLC) to offset the effects of congested IP networks. Instead of policing a network end-to-end like traditional QoS models, PLC operates at the endpoints and uses algorithms to anticipate and repair fragmented VoIP conversations as they are received. NetCarrier s network is supported by Multi-Carrier backbones. This design eliminates single point of failure with Geo Redundancy. NetCarrier provides you a Network Uptime of 99.9%. Additionally we have a true 24x7x365 NOC and Customer Support Team that are direct employees of NetCarrier and are located in the United States. You will be able to reach a live technician at any time average hold time with 30+ seconds wait time. 4 NetCarrier Telecom, Inc. Copyright
Equipment POLYCOM PHONES High Performance with color touch screen & HD voice quality (G.722 codec) Easy Navigation for user Reduces audio latency and provides HD audio Decreased bandwidth usage by enabling phone-to-phone audio MANAGED ADTRAN ROUTER Deployed for every customer 24x7x365 circuit monitoring Edge QOS: Prioritization of voice traffic NETGEAR POWER OVER ETHERNET SWITCHES Fully managed PoE switches VLAN s used to separate voice and data traffic Ability to use existing customer provided switches 5 NetCarrier Telecom, Inc. Copyright
AI Voice Command SMS from DID Mobile App Voicemail Transcription Many More Connect Collaborate Communicate ncloud PBX Features: Fax from User portal Conference bridge management Phone presence Multi-task and collaborate with co-workers to increase productivity Forward your calls to your cell phone, never miss a call again Voicemail to email, Listen to your voicemails on the go Find Me, Follow Me Call detail reports Call Display and Voicemail Indicator Call Queuing Speakerphone, hold and mute functions 8 NetCarrier Telecom, Inc. Copyright
Managed Deployment Process NetCarrier s managed deployment philosophy has always been a consistent positive as the company has grown nationally. NetCarrier manages deployments by rolling a truck for the site survey, installation and turn up of service. This is done on everything from traditional solutions to cloud deployments. Gain peace of mind by moving your phone system to the core of our carrier-grade network that has been built to maximize uptime. Typical ncloud Design 09 NetCarrier Telecom, Inc. Copyright
Project Management & Support A Project Manager is assigned to each order as a single point of contact through the transition. If you need support once your services are installed you can reach out to our 24.7.365 tech support. Below is an outline of the order timeline process: Contract & Paperwork Processed Contract Signed/Paperwork Submitted Order created & customer service record pulled Project Manager Assigned Circuit Timeline & Project Kick Off Introduction call Circuit Ordered (if applicable) User list Requested & Configuration Call Scheduled User List received from the customer and equipment is ordered Configuration & Routing Outlined Configuration Call Outstanding information outlined for the customer Outstanding information received from the customer Workbook is complete & moved to the next department Network Scope & Design Circuit Installation Broadband: 10-30 business days T1: 30-45 business days ncloud Ethernet over Copper: 30-45 business days ncloud Ethernet over Fiber: 75-135 business days Network call (if applicable based on product type) Site Survey is conducted Network & design outline submitted by Field Engineer Network Operations assigns domain Server Built & Equipment Programmed Circuit Design configures router Port requested submitted based on carrier timeline Voice Engineering configures the custom hosted server Dispatch configures the phones and switches Dispatch complete lab test of custom configuration Schedule & Map Installation Schedule install & activation Schedule remote webinar training Install, Train & Activate Equipment is installed Webinar training is conducted Activation and Turn Up (live on new system) support@corp.netcarrier.com 888-575-4754 10 NetCarrier Telecom, Inc. Copyright
Contact Us HQ: 4000 North Cannon Ave Lansdale, PA 19446 Phone: 888.575.4754 Email: support@corp.netcarrier.com sales@corp.netcarrier.com www.netcarrier.com 855-NCLOUD4 NetCarrier Telecom, Inc. Copyright