Emplyee Self Service (ESS) FAQs ESS User Access & Lgin/Passwrd Inf Upgrade Changes t ESS Recently we upgrades t versin 10 f ur HR/Payrll system which includes the Emplyee Self Service (ESS) mdule. Just as a reminder the URL is shwn belw. https://lawsnprd.rankecuntyva.gv:444/lawsn/prtal/ (Press the Ctrl key and then click n the link. Yu need t d the same fr any ther hyperlinks within this dcument.) With the new versin, several additinal brwsers have nw been certified t use. PLEASE NOTE!!! ***When lgging in fr the first time, yu must use Internet Explrer!!***. Tw questins will ppup, respnd OK t bth questins. Yu will then be able t use Ggle Chrme and ther cmpatible brwsers*** Cmpatible Brwsers are as fllw: Internet Explrer 11 fr Windws 7 and Windws 8.1 Ggle Chrme 28 r later fr Windws and Mac OS X Firefx 3.0.5x fr Mac OS X 10.4 r later Firefx 4.0 r higher fr Mac OS X 10.4 r later Firefx 8.0 fr Mac OS X 10.4 r later Safari 5.0 and higher fr Mac OS X Please Nte: Sme Internet Explrer settings require the fllwing change: On the very tp right f the Internet Explrer screen is a Tls Icn drp dwn (under the red X). Click it and under Cmpatibility View Settings make sure all items are unchecked. Hw t turn pp-ups n r ff in Ggle Chrme On yur cmputer pen Chrme pg. 1 Yu shuld always LOGOUT (by clicking the X near the tp right crner f the screen) when yu are finished.
At the tp-right click, click Mre (three vertical dts) Click Settings At the very bttm in blue letters, click Shw advanced settings Under Privacy, click Cntent Setting Scrll dwn t Pp-ups, select an ptin D nt allw any site t shw pp-ups (recmmended) Allw all sites t shw pp-ups NOTE: Yu can always ask Ggle hw t turn n r ff pp-up blckers. Yu will receive a tn f advice. What d I d if I d nt have a cmputer? Thse emplyees that d nt have access t a cmputer can visit yur lcal public library, schl library, r the media center at Central Office. Fr ur transprtatin emplyees, I believe there are cmputers at the lts. Hw d I get my persnal User Name and Passwrd New Hires will receive a ntice with yur lgin infrmatin by yur first pay perid. If yu have frgtten r have nt received yur lgin infrmatin, yu will need t send an email request t esshelp@rcps.us (INCLUDE YOUR LEGAL NAME AND EMPLOYEE ID #). Can I set my wn passwrd and security questins? Yes. In fact this is the first thing yu shuld d after yu lgin t ESS using the User Name and Passwrd prvided. REFER TO PAGES 5-7 OF THIS DOCUMENT FOR SPECIFIC DIRECTIONS ON SETTING UP YOUR SECURITY QUESTIONS AND PASSWORD. What d I d if I frget my passwrd? Yu will send an email t esshelp@rcps.us t infrm us that yu frgt yur passwrd. Yur passwrd will be reset t a generic passwrd that yu can use t get back in; it is critical that yur first step be t change that passwrd. Please nte that yur passwrd may nt be reset immediately, (ESS will nt be answered n Saturday and Sundays) but within 48-72 hurs. YOU NEED TO SETUP YOUR SECURITY QUESTIONS ASAP, WHICH WILL ENABLE YOUR TO RESET YOUR OWN PASSWORD IN THE EVENT YOU DO NOT HAVE IT, see pages 6-8. What if I d nt knw my username? Yu will send an email t the esshelp desk asking fr yur username. Include yur full legal name and emplyee id# pg. 2 Yu shuld always LOGOUT (by clicking the X near the tp right crner f the screen) when yu are finished.
What if I dn t knw my emplyee id #? Yu will need t cntact Human Resurces @ 540.562.3900. Will ESS lck me ut fr inactivity r incrrect passwrds? If yu are inactive fr 30 minutes r lnger, the system will shut dwn, but yu are nt lcked ut. Als, the system will nt lck yu ut fr entering an incrrect passwrd multiple times; hwever, yu shuld lg in regularly. Will I be able t lg in t ESS frm hme? Yes Can I leave ESS pen t allw me t cme back t it later? ESS will sign yu ff after 30 minutes f inactivity; hwever, yu shuld never leave this pen in yur ffice r public place as smene else will be able t access yur persnal infrmatin. Yu shuld always LOGOUT (by clicking the X near the tp right crner f the screen) when yu are finished. Wh d I cntact fr persnal help n ESS? Email: esshelp@rcps.us (Press the Ctrl key and then click n the link r g t yur email and type the email address.) Include yur legal name and emplyee id number within yur email. What infrmatin can I change in ESS? At this time yu may nt make changes t yur accunt Hw can I print a cpy f my pay stub? Lg int yur accunt Click n Bkmarks then Emplyee Self-Service shuld pp-up. Next use yur muse t hver ver Emplyee Self-service, mve muse/cursr t Pay, then t Pay checks and click. Within the Payments area yu will have the chice f dated checks t chse frm (dates will be in blue). Click n the date f the paycheck yu wish t print. Lk dwn belw the list f dates and within the Summary area yu will see in blue, Printable Pay Stub. Click n Printable Pay Stub. This will bring up yur printable pay stub. G t File and Print. T Print in Chrme Press the Right buttn n the muse small bx will pp up. Scrll dwn t Print and click the left buttn n the muse. Or Press Ctrl P (Hld the Ctrl key dwn and Press the P key while hlding the Ctrl key) Hw can I change the fnt size f the ESS screen? At the bttm right crner f yur screen, yu can increase the size f the screen by pg. 3 Yu shuld always LOGOUT (by clicking the X near the tp right crner f the screen) when yu are finished.
chsing the desired percent yu want. This may require yu t scrll dwn t see any infrmatin at the bttm. If that ptin is nt available, press the Ctrl key and the + key (several times, if needed). Hw lng will my pay stubs be available n line? ESS will keep up t 12 mnths f pay stubs n line; each current pay stub added drps ff the last ne. If I can see my pay stub n line, des that mean it is in the bank? N, it will nt be in yur accunt until payday. Can a ntatin be added n the Pay Check screen t infrm emplyees that even thugh they can see their pay infrmatin befre payday, it is nt in their accunt until payday? N, we d nt have the capability t add cmments. Is my full bank accunt number and ruting infrmatin shwn n the ESS Direct Depsit screen? Yes. N characters are blcked ut and the full accunt number shws. This is anther reasn t chse a gd passwrd fr added security and always make sure yu lgut and clse the brwser after using ESS. Where d I find my year-t-date taxable infrmatin that is n my W2 frm? Click n Bkmarks then Emplyee Self-Service shuld pp-up. Next use yur muse t hver ver Emplyee Self-service, mve muse/cursr t Pay, then t "Year t Date" and click. A bx will shw up that says Select a year. Click the arrw in the bx and scrll dwn t the desired year and then click. It will shw yur taxable wages, taxes withheld pretax deductins and after-tax deductins. Where d I find my tax withhlding exemptins? Click n Bkmarks then Emplyee Self-Service shuld pp-up. Next use yur muse t hver ver Emplyee Self-service, mve muse/cursr t Pay, then t Tax Withhlding and click. Yu will see bth the federal & state withhlding. If yu click n arrw icn t the left f Federal Incme Tax, yu will be taken t the apprpriate W4 frm. Yu may make changes t this frm; hwever, yu must then print it t send t Payrll fr prcessing. AGAIN, ESS will nt allw yu t make the changes n line & save it. Virginia Withhlding shws yur current state tax status, but des nt prvide the VA4 frm. BOTH TAX FORMS CAN BE FOUND ON THE RCS INTRANET pg. 4 Yu shuld always LOGOUT (by clicking the X near the tp right crner f the screen) when yu are finished.
Where d I find my leave balances? Leave balances are nw fund under the "Persnal Infrmatin", Click n Bkmarks then Emplyee Self-Service shuld pp-up. Next use yur muse t hver ver Emplyee Self-service, mve muse/cursr t "Persnal Infrmatin" then "Leave Balances" and click. Yu will nly see tabs fr the leave plans yu are in. Please nte that the balances are shwn as the number f hurs. This number is actually the number f days. Hw many pay perids will shw in ESS? Yu will be able t view paystubs fr the last 12 mnths. What if I d nt have direct depsit, will I still receive a pay check? Yes, yu will cntinue t receive a check with the stub attached, but will als be able t see yur pay stub via ESS as well. With that being said, yu shuld still lg in and change yur passwrd! Is there a way t dwnlad pay infrmatin frm ESS int an Excel spreadsheet (similar t dwnlading transactins/accunt infrmatin n certain banking sites)? There is n capability in ESS t dwnlad pay infrmatin in any frmat. Hwever, yu can "Select All", then cpy and paste the infrmatin shwn n the ESS screen int Excel (with sme limited clean-up f clumns required). ***CONTINUE TO PAGES 6-8 FOR STEPS ON HOW TO SET UP YOUR SECURITY QUESTIONS*** pg. 5 Yu shuld always LOGOUT (by clicking the X near the tp right crner f the screen) when yu are finished.
ALL EMPLOYEES MUST SET UP SECURITY QUESTIONS! PLEASE USE THE FOLLOWING LINK AND USER GUIDE: https://lawsnprd.rankecuntyva.gv:444/lawsn/prtal/(press the Ctrl key and then click n the link) D nt sign in during this set up prcess. T get started, click n the link, Click Here t Reset Yur Passwrd frm the Emplyee Self Service Lgin screen. ALL EMPLOYEES must fllw the steps belw under First time users using the Passwrd Reset tl in rder t create yur security questins by entering yur User ID & Passwrd. After setting up yur security questins, yu can als change yur passwrd if yu wish by fllwing the directins belw, Change Passwrd. SECURITY QUESTIONS: pg. 6 Yu shuld always LOGOUT (by clicking the X near the tp right crner f the screen) when yu are finished.
esshelp@rcps.us CHANGE PASSWORD: Once yur Security Questins are set up, yu shuld nw fllw the instructins fr Existing Users. If yu have frgtten yur passwrd & need t reset it please fllw the frgtten passwrd steps. Please remember, yu still need t remember yur User ID as identified in yur September 15, 2016 letter! pg. 7 Yu shuld always LOGOUT (by clicking the X near the tp right crner f the screen) when yu are finished.
FORGOT PASSWORD: Nte: This utility tl can nly be used t reset yur passwrd, yu will still need t remember yur UserID. It is recmmended that yu recrd yur UserID smewhere fr future reference; ne suggestin may be yur cell phne pg. 8 Yu shuld always LOGOUT (by clicking the X near the tp right crner f the screen) when yu are finished.