OpenLM Agent Installation V4.2.12 and Up 1 OpenLM Agent Installation V4.2.12 and Up Introduction The OpenLM Agent may be installed on any number of workstations to enhance the enduser experience and control. The goal is to allow individuals at workstations to obtain additional information about licenses which can be used to more effectively manage resources. The possibilities include but are not limited to: providing individual stations with the capability to monitoring of idle and potentially available licenses, reporting project information, and simplify starting, stopping or killing processes. This document covers only installation and uninstall of OpenLM Agent. There are three options for installation including using the standard Setup Wizard, silent installation, or with Microsoft System Center Configuration Manager. For more information about OpenLM Agent configuration and use, please see the following documents: Introduction to Using OpenLM Agent Configuring OpenLM Agent Using Custom Commands Installation To begin working with OpenLM Agent, users need to initiate and configure the installation using the installation package openlm_active_agent_win_####.msi ( #### represents the version number). Installation can be handled with the standard Setup Wizard (see the section in this document titled Option A: OpenLM Agent Setup Wizard Installation ), through silent installation (see the section in this document titled Option B: OpenLM Agent Silent Installation ), or with Microsoft System Center Configuration Manager (see the section in this document titled Option C: Open Agent Installation with SCCM ). The Setup Wizard package is mostly an automated, on-screen process intended for single-
OpenLM Agent Installation V4.2.12 and Up 2 user workstation installations. Silent installation (command prompt) and SCCM installations offer opportunities to do installations on multiple workstations from centralized servers without end-user involvement. The installation file can be obtained from OpenLM sales or the download area of the website (visit https://www.openlm.com/download/ and locate the OpenLM Agent link). Option A: OpenLM Agent Setup Wizard Installation This installation method utilizes the assistance of the on-screen wizard to lead end-users through the installation. 1. Double-click the installer file to launch the installation. The Welcome screen for the OpenLM Agent Setup Wizard will appear (see Figure 1). Figure 1: The OpenLM Agent Setup Wizard 1. Click [NEXT] to reveal the License Agreement screen (See Figure 2).
OpenLM Agent Installation V4.2.12 and Up 3 Figure 2: The License Agreement screen 1. Read the license agreement and choose one of the following options (A or B): 2. If you do not want to continue the installation, click [Cancel]. A confirmation screen will appear with a warning that you will be exiting the installer without completing the installation. Click [Yes] to exit the installer. 3. In order to continue with the installation, click the I Agree radio button (see Figure 3). This will make the [Next] button active. Click [Next] to advance to the OpenLM Extensions screen (see Figure 4).
Figure 3: License Agreement with I Agree checked. OpenLM Agent Installation V4.2.12 and Up 4
OpenLM Agent Installation V4.2.12 and Up 5 Figure 4: The OpenLM Extensions screen. If choosing the ArcGIS extension, the system will require the installation of.net Framework 3.5 for versions older than 10.4. See the notification message bellow:
OpenLM Agent Installation V4.2.12 and Up 6 Figure 5: The OpenLM Extensions screen. 1. The installer automatically checks for the presence of licensed software packages. If options listed on the screen are installed, they will be detected automatically, and the checkboxes will be activated and checked by default. Review the options and uncheck only if it is not desirable to monitor the packages. Click [Next] to reveal part 2 of the OpenLM Extensions installation options (See Figure 6). [NOTE: If a new extension is installed, OpenLM Agent must be reinstalled and the appropriate extension flag set so that it recognizes the new software.]
OpenLM Agent Installation V4.2.12 and Up 7 Figure 6: Part 2 of the OpenLM Extensions screen. 1. Choose the desired extensions to install using option A, B or C below. If OpenLM App Manager support is desired, choose option A. If monitoring without App Manager is desired, choose option B. If no additional services are desired, choose option C. 1. Click the OpenLM App Manager box to install the App Manager component Support. This will also check the Install Service item (see Figure 7). The OpenLM App Manager allows monitoring and control of enterprise software allocation policy. It also adds additional options to the OpenLM Agent Configuration screen (see Step #13). See the dedicated documentation for OpenLM App Manager (https://www.openlm.com/openlm-app-manager/). Services will need to be installed along with App Manager.
OpenLM Agent Installation V4.2.12 and Up 8 Figure 7: OpenLM Extensions selection screen with OpenLM App Manager selected. 1. Click only the Install Service box to install the service without App Manager component support. A service installation monitors OpenLM Agent and recreates processes in the event that they become unavailable. 2. Leave both boxes unchecked to skip installation of service extensions. This option devotes fewer resources to system monitoring. 1. Click [Next] to reveal the Select Installation Folder screen (see Figure 8). This will populate with a default path for the installation. If you wish to change the path, click the [Browse ] button and select a new folder. [Disk Cost ] will display available drives and details such as the size of the drives and space available.
OpenLM Agent Installation V4.2.12 and Up 9 Figure 8: The Select Installation Folder screen. 1. Click [Next] and the installation confirmation screen will appear (see Figure 9).
OpenLM Agent Installation V4.2.12 and Up 10 Figure 9: The Installation Confirmation screen. 1. Click [Next] and the installation will begin. A screen will appear displaying a progress bar (see Figure 10).
OpenLM Agent Installation V4.2.12 and Up 11 Figure 10: OpenLM Agent installer progress bar. When the software is installed the Agent Configuration screen will appear (see Figure 11).
OpenLM Agent Installation V4.2.12 and Up 12 Figure 11: The Agent Configuration screen. 1. Check the installation options. It may be necessary to check with the system administrator to be sure the configuration options are correct. The default values are generally recommended unless there is a specific reason to alter them. 2. The installation Language is English by default. 3. OpenLM Server must have the correct server name. 4. Check the SSL box if the network uses SSL security. 5. The Port must match the OpenLM Server connection port. 6. Logging Level is recommended as Error (other options may use more resources).
OpenLM Agent Installation V4.2.12 and Up 13 [NOTE: It is possible to close the Agent Configuration screen and return to it at a later time to complete the setup. To complete configuration at a later time, skip to Step #14. To open the screen again, click the Show Hidden Icons arrow on the right of the Windows taskbar, right-click the OpenLM Agent icon on the menu that appears and click OpenLM Agent Configuration on the popup screen. When the screen appears follow Step #10 to Step #14.] 1. Check the connectivity by clicking the [Check Connectivity to OpenLM Server] button. This should return a success message in the OpenLM Connection Check screen (see Figure 12). If the connection is not successful (see Figure 13), check to see that services are running (see the Services Check section later in this document), that there is a physical connection to the machine where OpenLM Server resides (e.g., that the server name and port are correct and functioning), and confirm installation options with the system administrator. If you review the services and installation and still get an error, please contact OpenLM support (support@openlm.com). Figure 12: Connection check success. Figure 13: Connection check failure. 1. After receiving the success message on the OpenLM Connection Check screen, close the connection check screen by clicking [OK]. 2. [Optional] If the OpenLM App Manager extension is installed, the OpenLM App
OpenLM Agent Installation V4.2.12 and Up 14 Manager tab will be available at the top of the Agent Configuration screen. Click the tab name to reveal additional options (see Figure 14). Figure 14: OpenLM App Manager configuration options. 1. Check the License Manager options. It may be necessary to confirm settings with the system administrator. The default values are generally recommended unless there is a specific reason to alter them. 2. The OpenLM License Manager Server must have the correct server name. 3. Check the SSL box if the network uses SSL security. 4. The Port must match the OpenLM License Manager Server connection port.
OpenLM Agent Installation V4.2.12 and Up 15 5. Use [Check Connectivity] to be sure the server connection is setup correctly and functioning. This should return a success screen (see the suggestions in Step #10 if the connection fails). 6. In the Advanced section check Use automatic products detection checkbox to run automatic application detection. 7. Products list and paths by pressing Configure button it is possible to add and remove applications monitored by OpenLM App Manager. 8. Click [Apply]. This will accept the Agent Configuration changes and close the screen. 9. An installation success screen appears when the Agent Configuration screen is closed (see Figure 19). [NOTE: This does not apply when configuration is done separately as discussed in Step #9.] Figure 19: The installation success screen. 1. Click [Close] to exit this segment of the installation. At this point, the installation of OpenLM Agent is complete. See the dedicated end-user documentation to begin using the functionality (Introduction to Using OpenLM Agent).
OpenLM Agent Installation V4.2.12 and Up 16 Option B: OpenLM Agent Silent Installation This installation method allows users to install OpenLM Agent with predefined options and no on-screen wizard assistance. 1. Open a command prompt with administrative privileges (see Figure 20). The command prompt can be run in several ways: 1. Type cmd in the taskbar search field and press RETURN on the keyboard. Right-click Command Prompt in the results list and choose Run as administrator from the popup menu. 2. Launch the EXE directly by right-clicking (e.g., from C:\Windows\System32\cmd.exe) and choosing Run as administrator from the popup window. 3. Navigate through the Start menu. Right-click on Start then choose Windows PowerShell (Admin). This will open the Windows PowerShell in administration mode. Figure 20: The Command Prompt screen in Administrator role. 1. At the command prompt, enter the desired parameters for the installation. This will be in the format as follows: msiexec /i <msi installation file path> /quiet /norestart <parameters> The MSI file path is the location of the MSI file downloaded for the installation. The parameters can be selected from the parameter tables (see the Installation Parameters, Options and Descriptions section later in this document to define the desired parameters).
OpenLM Agent Installation V4.2.12 and Up 17 1. Press [Enter/Return] on the keyboard to launch the installation. At this point the installation(s) will be complete. Please see the dedicated configuration documentation for more information on basic and advanced OpenLM Agent configurations (Configuring OpenLM Agent). Option C: Open Agent Installation with SCCM This installation method allows users to install OpenLM Agent with predefined options through the SCCM Configuration Management Console. The steps here are concerned only with the installation of OpenLM Agent. The instructions assume that there is already a working SCCM installation in your environment as well as on the workstations where OpenLM Agent will be deployed. It is advisable to seek IT department assistance with SCCM-related tasks. For additional information about SCCM and support of its installation and use beyond the instructions here, please consult with Microsoft Support (click here: System Center Configuration Manager). Installation requires two stages: Creating the installation package for the application Deploying the application to target workstations Creating the Installation Package 1. Locate the OpenLM Agent installer (openlm_active_agent_win_####.msi) on the SCCM server or on a network share to be sure it is accessible by that server. 2. Open the SCCM Configuration Management Console on the SCCM server. 3. Navigate to Applications in the Software Library menu at the left of the screen (Software Library > Overview > Application Management > Applications). 4. [Optional] A folder can be created under Applications to help manage organization of applications. This may be helpful in cases where it is an advantage to create applications for a variety of situations. To create a folder, right-click on Applications and choose Folder from the popup list. Enter the Folder Name in the Configurations Manager screen and click [OK]. 5. Right-click on Applications and choose Create Application from the pop-up menu. The Create Application Wizard dialog will open displaying general information (see Figure 21). [NOTE: If an application should be added to a folder created in Step #4, right-click on the folder name in the menu instead of Applications.]
OpenLM Agent Installation V4.2.12 and Up 18 Figure 21: The Create Application Wizard displaying the General panel. 1. Select Automatically detect information about this application from the installation files by clicking the radio button. This will use information from the installation files to automate the process of installation as much as possible. 2. Choose an installation file type. To do this, click the down arrow on the Type drop list and choose Window Installer (*.msi) by clicking on it. 3. Click on the [Browse] button to locate the MSI installation file identified in Step #1. 4. Click [Next] to advance to the View Imported Information panel, which displays information automatically captured from the installer package.
OpenLM Agent Installation V4.2.12 and Up 19 5. Click [Next] to advance to the Specify information about this application panel (see Figure 22). Figure 22: The Specify information about this application screen. 1. Complete all relevant and desired details in the upper portion of the screen. These fields are free text which can help identify and sort applications during searches. The fields include Name, Administrative Comments, Manufacturer, Version, Optional Reference and Administrative Categories.
OpenLM Agent Installation V4.2.12 and Up 20 2. In the lower half of the panel, select an Install Behavior from the drop-down menu. Install for user Installs using the rights of the current user. Install for system Installs using the rights of the SMS Agent Host service (Local System account). Install for system if resource is a device; otherwise, install for user If the application is targeted to a collection of devices, use install for system. If the application is targeted to a collection of users or user groups, use install for user. 1. Modify the Installation program field. The [Browse] button can be used to locate the installation file. This field can include the options you would normally use in a silent installation from a command line. See the section in this document titled Installation Parameters, Options and Descriptions. 2. Click the [Next] button to advance to the Summary screen. 3. Review the information compiled for the application. If anything needs to be changed, use the [Previous] button to navigate back through the wizard screens; return to the Summary screen after completing changes. 4. When the compiled information has been reviewed, click on the [Next] button on the Summary screen. This accepts the changes and invokes a progress screen (see Figure 23) while the application is created. When the process is complete, the Completion screen will appear along with a review of the processing (see Figure 24).
Figure 23: The Create Application Wizard progress screen. OpenLM Agent Installation V4.2.12 and Up 21
OpenLM Agent Installation V4.2.12 and Up 22 Figure 24: The Create Application Wizard success screen. 1. Click on [Close] to close the Completion screen and exit the wizard. At this point, creation of the installation package is complete. It will be available in the SCCM console listing under Software Library > Overview > Application Management > Applications. Additional applications may be created to handle different installation criteria by repeating Step #4 to Step #17. Additional parameters and details may be added by right-clicking the application in the console and choosing Properties.
OpenLM Agent Installation V4.2.12 and Up 23 Deploying the Application to Target Workstations 1. Open the SCCM console and locate the application in the listing under Software Library > Overview > Application Management > Applications. 2. Right-click on the OpenLM Agent application and select Deploy from the popup menu that appears. This opens the Deploy Software Wizard with the General screen displayed (panel titled Specify General Information for this Deployment ). The Software field will be pre-populated with the application name (see Figure 25).
OpenLM Agent Installation V4.2.12 and Up 24 Figure 25: The Deploy Software Wizard specify general information for this deployment screen. 1. Click the [Browse] button to the right of the Collection field and the Select Collections screen will appear. By default User collections screen is opened (Figure 26). Figure 26: The Users Collections panel on the Select Collection screen. 1. Use the drop list at the upper left of the Select Collections screen to navigate to User Collections, and choose from available options that appear at the right of the screen. 2. [Optional] Use the drop list at the upper left of the Select Collections screen to navigate to Device Collections, and choose from available options that appear at the right of the screen.
OpenLM Agent Installation V4.2.12 and Up 25 Figure 27: The Device Collections panel on the Select Collection screen. 1. Click [OK] to accept the changes and return to the General screen. 2. Click [Next] on the General screen to advance to the Content screen (panel titled Specify the Content Destination ). 3. Click [ADD] to open the popup menu and choose Distribution Points. Add distribution points by marking the checkboxes on the Add Distribution Points screen. 4. Click [OK] to return to the Content screen. 5. Click [Next] to advance to the Deployment Settings screen (panel titled Specify Settings to Control How this Software is Deployed ). 6. The default values for Action and Purpose should be Install and Required, respectively. These options are suggested for OpenLM Agent installation. Click [Next] to advance to the Scheduling screen (panel title Specify the Schedule for this Deployment). 7. [Optional] Use the options on the Scheduling screen to specify a time for installation. The default value of As soon as possible after the available time will launch the
OpenLM Agent Installation V4.2.12 and Up 26 installation as soon as possible following completion of the deployment setup. 8. Click [Next] to advance to the User Experience screen (panel titled Specify the user experience for the installation of the software on the selected devices ). 9. [Optional] Adjust the options as desired. The default for User Notification is Display in Software Center and show all notifications. Commit changes at deadline or during maintenance window (requires restart) is also checked by default. 10. Click [Next] to advance to the Alerts screen (panel title Specify Configuration Manager and Operation Manager alert options ). 11. [Optional] Adjust the options as desired. None of the options are enabled by default. 12. Click [Next] to advance to the Summary screen (panel title Confirm settings for the new deployment ). 13. Review the information compiled for the deployment. If anything needs to be changed, use the [Previous] button to navigate back through the wizard screens. Return to the Summary screen after completing any changes. 14. Click on the [Next] button on the Summary screen. This accepts the changes and initiates creation of the deployment. A progress screen will appear. When the process is complete, the Completion screen will display along with a review of the completed process. 15. Click [Close] to exit the wizard. This will return you to the console screen. 16. [Optional] Locate the deployment by clicking the Deployments tab at the bottom of the SCCM console screen with the application selected. Upon successful deployment, the OpenLM Agent should appear in the Software Center on the client and will be installed automatically. Installation Parameters, Options and Descriptions This section lists parameters that can be used during installation (Option B the Silent Installation option, and Option C the SCCM Configuration Management Console). The parameters are divided into three sections: Command Parameters Active Agent Extensions Proactive License Manager Extension Parameters These parameters help administrators control the installation options. Installation Command Parameters
OpenLM Agent Installation V4.2.12 and Up 27 The basic parameters for installation of OpenLM Agent are listed in Table 1: Command Parameters. These apply changes that affect OpenLM Agent software directly rather than the extensions. Command Parameters Options Default Description SERVERNAME localhost SERVERPORT 7012 SHOW_NOTIFICATION_ICON true false ERROR_LEVEL TARGETDIR SHUT_WHEN_NOT_ACTIVE INACTIVITY_TIME all debug info warn error fatal off true false true error Use the actual OpenLM server name. Use the actual OpenLM server port number. False: hides the OpenLM Agent icon from the user (not recommended). True : Show the notification icon at the taskbar. Recommended logging level: Error C:\Program Specifies the root Files\OpenLM\OpenLM destination directory for the Agent installation. false True: Shutdown the Active Agent automatically when the inactive for a period of time defined in the INACTIVITY_TIME parameter. False: Ignore inactivity. A number representing the inactivity time in seconds. Useful only when SHUT_WHEN_NOT_ACTIVE = true
OpenLM Agent Installation V4.2.12 and Up 28 LANG en-us ru-ru es-es de-de fr-fr ja-jp pt-br en-us The OpenLM language format. The options are as follows: en-us: English ru-ru: Russian es-es: Spanish de-de: German fr-fr: French ja-jp: Japanese pt-br: Portuguese REQUEST_TIMEOUT 120 seconds The timeout for an OpenLM Server request the OpenLM Agent. Customers using Suspend and Resume to FlexLM controlled applications may want to consider extending the default. Table 1: Command Parameters. Installing OpenLM Agent Extensions OpenLM Extensions are software modules that enable OpenLM to retrieve idle licenses through the Save and Close method. Additional information on OpenLM extensions can be found on the OpenLM website (click here: OpenLM Extensions). Parameters and values for installation during silent installation are listed in Table 2: OpenLM Agent Extension Parameters. [NOTE: Extensions can only be installed when the relevant application installation already exists. If the associated application is not present, the extension is not installed regardless of the installation flag setting and the installation will fail.] Extensions Options Default Description
OpenLM Agent Installation V4.2.12 and Up 29 INSTALL_ARCGIS INSTALL_PLUGIN INSTALL_ARCGISPRO INSTALL_MATLAB INSTALL_SOLIDWORKS 0: Do not install 1: Install 0: Do not install 1: Install 0: Do not install 1: Install 0: Do not install 1: Install 0: Do not install 1: Install Determined at run time. 1 if application exists. 0 if application does not exist. 1 Determined at run time. 1 if application exists. 0 if application does not exist. Determined at run time. 1 if application exists. 0 if application does not exist. Determined at run time. 1 if application exists. 0 if application does not exist. ArcGIS extension Relevant to ArcGIS users only. Allows selection of ArcInfo, ArcEditor, or ArcView license levels. ArcGISPRO extension Matlab extension Solidworks extension Table 2: OpenLM Agent Extension Parameters. Installing Proactive License Management Extensions OpenLM Proactive Application Manager helps manage the process of drawing licenses. For more information, see the dedicated documentation on the website (click here: Proactive Application Manager documentation). The parameters in Table 3: Proactive License Manager Extension Parameters list options for controlling these capabilities through silent installation.
OpenLM Agent Installation V4.2.12 and Up 30 Extensions Options Default Description USE_SERVICE CHECK_INTERCEPTION 0: Do not install 1: Install 0: Do not activate 1: Activate 0 0 Proactive license management Windows service Proactive license management component Enables centralizing the location of a products.xml file which stores PRODUCTS_XML_PATH \\ServerName\Shared C:\Program Files OpenLM Agent (x86)\openlm\openlm folder\openlm\products.xml proactive Agent\products.xml application management information.use a local or UNC path. UNC_USER_NAME UNC_PASSWORD Username of authorized to (read/write) the products.xml file. Password of the UNC_USER_NAME username. Table 3: Proactive License Manager Extension Parameters. Examples The following examples are intended to be guidelines to possible real-world scenarios that may help users select and configure installations for their own needs. They are not intended to be suggested configurations. The #### string in each example represents the version number of the installer which is subject to change.
OpenLM Agent Installation V4.2.12 and Up 31 Example 1 Install OpenLM Agent on OpenLM Server 145.13.4.121. Hide the notification icon. Set the logging level to ERROR: msiexec /i C:\tmp\openlm_agent_win_####.msi /quiet /norestart SERVERNAME=145.13.4.121 SHOW_NOTIFICATION_ICON=false ERROR_LEVEL=ERROR Example 2 Install OpenLM Agent on OpenLM Server olm_server, whose server port 7777. Set the language to German. Set the logging level to ALL. msiexec /i C:\tmp\openlm_agent_win_####.msi /quiet /norestart SERVERNAME=olm_server SERVERPORT=7777 ERROR_LEVEL=ALL LANG=de-DE Example 3 Install OpenLM Agent on the localhost machine. Shutdown active license use automatically when an application is inactive for 20 minutes. Specify the root destination directory for the installation to be D:\program files\openlm\openlm Agent. Install the AutoCad, ArcGIS and Matlab extensions. msiexec /i C:\tmp\openlm_agent_win_####.msi /quiet /norestart SERVERNAME=localhost SHUT_WHEN_NOT_ACTIVE=true INACTIVITY_TIME=20 TARGETDIR= D:\program files\openlm\openlm Agent INSTALL_AUTOCAD=1 INSTALL_ARCGIS=1 INSTALL_MATLAB=1
OpenLM Agent Installation V4.2.12 and Up 32 Services Check You will need to be sure all of the necessary OpenLM components are running before attempting to use the module. 1. Open Windows Services (e.g., execute C:\WINDOWS\system32\services.msc or type Services in the Windows search on the taskbar and choose the Services App from the result). 2. Be sure that OpenLM Software Locker is running. If the service is not running, right click the service name in the Windows Services screen and choose Start from the pop-up menu. 3. When the service has been started, close the Services window by clicking the [X] in the upper right of the screen. When it is confirmed that the service is running, it is possible to check the server connection. Uninstalling OpenLM Agent Uninstall can be initiated through the Windows Control panel (Option A) or by launching the OpenLM Agent Setup Wizard and choosing the option to Remove OpenLM Agent (Option B). Option A: Uninstall Using Windows Control Panel 1. Open the Windows Control Panel. This is located at C:\Windows\System32\control.exe or by typing Control Panel in the Windows search bar and selecting Control Panel from the results. 2. Locate and click the Uninstall a Program option under Programs highlighted in Figure 28. The Programs and Features screen will appear (see Figure 29).
Figure 28: Windows Control Panel with highlighted link. OpenLM Agent Installation V4.2.12 and Up 33
OpenLM Agent Installation V4.2.12 and Up 34 Figure 29: The Programs and Features screen. 1. Locate OpenLM Agent in the list of names (click on Name to sort the list alphabetically). Options will appear at the top of the list for possible actions (see Figure 30).
OpenLM Agent Installation V4.2.12 and Up 35 Figure 30: The Programs and Features screen with the options highlighted. 1. Click on Uninstall. This will open a confirmation screen (see Figure 31). Figure 31: The Uninstall confirmation screen. 1. Click [Yes] to confirm the uninstall. A progress screen will appear (see Figure 32). The progress screen will close when the process is complete.
OpenLM Agent Installation V4.2.12 and Up 36 Figure 32: The OpenLM Agent uninstall progress screen. 1. Close the Programs and Features screen by clicking the [x] in the upper right of the window to close out of the Control Panel. Option B: Uninstall Using the OpenLM Installer Package 1. Locate the installer file and double-click the installer file or right-click and choose install from the pop-up menu. The OpenLM Agent Setup Wizard screen will appear (see Figure 33). Repair OpenLM Agent is selected by default. Figure 33: The OpenLM Agent Setup Wizard screen.
OpenLM Agent Installation V4.2.12 and Up 37 1. Click the Remove OpenLM Agent radio button to select the process for removing the installation (see Figure 34). Figure 34: The Setup Wizard with Remove OpenLM Agent selected. 1. Click the [Finish] button to initiate the process. A progress screen will appear (see Figure 35).
OpenLM Agent Installation V4.2.12 and Up 38 Figure 33: The Removing OpenLM Agent progress screen. 1. If any processes are still running that use portions of the OpenLM Agent and Custom Commands, an error screen will appear with information as to the specific process(es) involved. These processes can be stopped using Windows Services (e.g., execute C:\WINDOWS\system32\services.msc or type Services in the Windows search on the taskbar and choose the Services App from the result), and the removal can be continued by clicking [Try Again] (see Figure 34). When the removal is complete, the removal success screen will appear (see Figure 35).
OpenLM Agent Installation V4.2.12 and Up 39 Figure 35: The Files in Use alert screen. Figure 36: The removal success screen. 1. Click the [Close] button to exit the Setup Wizard. At this point the removal process is complete. Uninstalling will leave the configuration files
OpenLM Agent Installation V4.2.12 and Up 40 for OpenLM Agent intact and these must be deleted manually. They are left so that the OpenLM Agent can be reinstalled without losing previous configurations. They can be found by default in C:\Program Files (x86)\openlm\openlm Agent.