NH62-9293 Installing, Managing & Troubleshooting Windows 7 Desktop and Intro to Windows 8 104 Total Hours COURSE TITLE: Installing, Managing & Troubleshooting Windows 7 Desktop and Intro to Windows 8 COURSE OVERVIEW: After completing this course, students will be able to: Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows. Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer. Configure file access and printers on a Windows 7 client computer. Configure network connectivity on a Windows 7 client computer. Configure wireless network connectivity on a Windows 7 client computer. Secure Windows 7 client desktop computers. Optimize and maintain the performance and reliability of a Windows 7 client computer. Configure mobile computing and remote access settings for a Windows 7 client computer. Students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment: Startup, Group Policy, Hardware and device driver, performance, network connectivity, remote connectivity, user profile and logon, security, and applications. Navigate the Windows 8 User Interface including using modern applications, internet explorer, and security features. COURSE OBJECTIVES: This course is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. This course also provides students with an introduction to personal computers using the Microsoft Windows 8 operating system. INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional strategies include theory, demonstration, discussion, practical application, simulation and presentations. COURSE OUTLINE: Module 1: Installing, Upgrading, and Migrating to Windows 7 Preparing to Install Windows 7 Performing a Clean Installation of Windows 7 Upgrading and Migrating to Windows 7 Performing Image-based Installation of Windows 7
Configuring Application Compatibility Lab: Installing and Configuring Windows 7 Module 2: Configuring Disks and Device Drivers Partitioning Disks in Windows 7 Managing Disk Volumes Maintaining Disks in Windows 7 Installing and Configuring Device Drivers Lab: Configuring Disks and Device Drivers Module 3: Configuring File Access and Printers on Windows 7 Clients Overview of Authentication and Authorization Managing File Access in Windows 7 Managing Shared Folders Configuring File Compression Managing Printing Lab: Configuring File Access and Printers on Windows 7 Client Computers Module 4: Configuring Network Connectivity Configuring IPv4 Network Connectivity Configuring IPv6 Network Connectivity Implementing Automatic IP Address Allocation Overview of Name Resolution Troubleshooting Network Issues Lab: Configuring Network Connectivity Module 5: Configuring Wireless Network Connections Overview of Wireless Networks Configuring a Wireless Network Lab: Configuring Wireless Network Connections Module 6: Securing Windows 7 Desktops Overview of Security Management in Windows 7 Securing a Windows 7 Client Computer by Using Local Security Policy Settings Securing Data by Using EFS and BitLocker Configuring Application Restrictions Configuring User Account Control Configuring Windows Firewall Configuring Security Settings in Internet Explorer 8
Configuring Windows Defender Lab A: Configuring UAC, Local Security Policies, EFS, and AppLocker Lab B: Configuring Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender. Module 7: Optimizing and Maintaining Windows 7 Client Computers Maintaining Performance by Using the Windows 7 Performance Tools Maintaining Reliability by Using the Windows 7 Diagnostic Tools Backing Up and Restoring Data by Using Windows Backup Restoring a Windows 7 System by Using System Restore Points Configuring Windows Update Lab: Optimizing and Maintaining Windows 7 Client Computers Module 8: Configuring Mobile Computing and Remote Access in Windows 7 Configuring Mobile Computer and Device Settings Configuring Remote Desktop and Remote Assistance for Remote Access Configuring DirectAccess for Remote Access Configuring BranchCache for Remote Access Lab: Configuring Mobile Computing and Remote Access in Windows 7 Module 9: Implementing a Troubleshooting Methodology Introduction to the EDST Job Role Overview of Troubleshooting Steps Module 10: Troubleshooting Startup Issues Overview of the Windows 7 Recovery Environment Configuring and Troubleshooting Startup Settings Troubleshooting Operating System Services Issues Lab : Troubleshooting Startup Issues Module 11: Using Group Policy to Centralize Configuration Overview of Group Policy Application Resolving Client Configuration Failures and GPO Application Issues Lab : Using Group Policy to Centralize Configuration Module 12: Troubleshooting Hardware Device, Device Driver, and Performance Issues Overview of Hardware Troubleshooting Troubleshooting Physical Failures Monitoring Reliability and Performance Configuring Performance Options in Windows 7 Troubleshooting Device Driver Failures Lab : Lab A: Resolving Hardware Device and Device Driver Issues Lab : Lab B: Troubleshooting Performance-Related Issues Module 13: Troubleshooting Network Connectivity Issues Determining Network Settings
Troubleshooting Network Connectivity Issues Lab : Troubleshooting Network Connectivity Issues Module 14: Troubleshooting Remote Connectivity Issues Troubleshooting VPN Connectivity Issues Using Remote Desktop Troubleshooting User Issues by Using Remote Assistance Troubleshooting NAP Issues Troubleshooting DirectAccess Issues Lab : Resolving Remote Connectivity Issues Module 15: Troubleshooting Logon and Resource Access Issues Troubleshooting User Logon Issues Troubleshooting User Profile Issues Troubleshooting File Access Issues Troubleshooting File Permissions Issues Troubleshooting Printer Access Issues Lab : Troubleshooting Logon and Resource Access Issues Module 16: Troubleshooting Security Issues Recovering Files Encrypted by EFS Recovering BitLocker-Protected Drives Troubleshooting Internet Explorer and Content Access Issues Lab : Troubleshooting Security Issues Module 17: Troubleshooting Operating System and Application Issues Troubleshooting Application Installation Issues Troubleshooting Application Operations Issues Applying Application and Windows Updates Lab : Troubleshooting Operating System and Application Issues Module 18: Getting to Know PCs and the Windows 8 User Interface Identify Components of a Personal Computer Sign In to Windows 8 Navigate the Start Screen Lab: Getting to Know PCs and the Windows 8 User Interface Module 19: Using Modern Apps and Navigation Features Access and Identify the Charms Modern Apps and Common Navigation Features Multitasking with Apps Lab: Using Modern Apps and Navigation Features Module 20: Working with Desktop Applications
Navigate the Desktop Manage Files and Folders with File Explorer Elements of a Desktop Window Lab: Working with Desktop Applications Module 21: Using Internet Explorer 10 Navigate Internet Explorer 10 Browse the Web Lab: Using Internet Explorer 10 Module 22: Customizing the Windows 8 Environment Customize the Start Screen Customize the Desktop Lab: Customizing the Windows 8 Environment Module 23: Using Windows 8 Security Features Set Privacy Levels and Passwords Use Windows Defender Store and Share Files with SkyDrive Lab: Using Windows 8 Security Features Lab: Using Windows 8 *Session Course Outlines may change as needed, and shall be determined by the instructor. Content shall not change, and if so, students shall be given prior notice. However, the course breakout in sessions per week may vary, but all contact hours shall be met within the term, and within the class schedule parameters.