SoftBank Wireless Assistant Desktop Assistant Client User's Guide

SoftBank Wireless Assistant Desktop Assistant Client User's Guide Ver.5.5 Rev.1.1

3 Contents Preface Introduction... 4 1 The Personal Edition Desktop Assistant... 4 2 Requirements... 4 Chapter 1 Checking Connection Status... 6 Chapter 2 Configuring the Desktop Assistant... 8 1 Account Setup... 8 2 Selecting an Outlook Profile... 8 3 Advanced Settings... 9 4 Proxy Settings... 10 4.1 Secure Proxy... 11 5 Checking Version Information... 12 6 Delegating Connections with the Desktop Assistant... 12 Chapter 3 Uninstalling the Desktop Assistant Client... 12 Chapter 4 FAQ... 12 1 Frequently Asked Questions... 12 1.1 Setup Trouble... 12 1.2 Trouble During Use... 12 1.3 Other... 12 SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.1

4 Preface Introduction This user's guide explains how to use the Desktop Client Assistant after the SoftBank Wireless Assistant user registration and Desktop Assistant Client installation and mobile phone number settings have been completed. Refer to the "SoftBank Wireless Assistant Setup Guide Personal Edition Version Setup Guide" for information downloading and installing the Desktop Assistant Client. 1 The Personal Edition Desktop Assistant The Desktop Assistant Client installed on your PC encrypts and compresses E-mail messages received from groupware servers or mail servers and relays them to the Softbank Wireless Assistant server. If you disconnect your laptop or computer from your corporate network frequently, you can choose to delegate a colleague to provide access to your data by installing the Desktop Assistant. The delegate maintains communication between your corporate mail server and your SoftBank Wireless Assistant account on your behalf. If you use Microsoft Outlook with a corporate Exchange server, or if you use Lotus Notes with a Domino server, your delegate will ensure that you have up-to-date information. Your Desktop Assistant can serve as an access point for up to five other SoftBank Wireless Assistant subscribers. 2 Requirements The computer on which the Desktop Assistant Client will be used must meet the following requirements. 64 MB of memory or greater HDD Space: Minimum 32 MB Internet: Constant Connection OS: The PC must connect to the internet when the power is turned on, however the E-mail client does not have to run at this time. Do not configure energy saving features on the computer. Setting these features may cause the power to be turned off. Single User Access: Windows XP Multi User Access (Delegated connections): Windows XP Browser: Microsoft Internet Explorer 5.01 or later Netscape 4.7, 6.1, 6.2 (Desktop Assistant can be used with Netscape, however Internet Explorer must still be installed.) SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.0

5 Groupware: Microsoft Outlook 2003 SP1 IBM Lotus Notes 6.5.4 You must have local Administrator privileges on your PC to install the Desktop Assistant on it. If you do not have Administrator privileges, ask your System Administrator to add these privileges to your PC account. Preface Introduction SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.1

6 Chapter 1 Checking Connection Status Connection status is displayed on the Desktop Assistant, the SoftBank Wireless Assistant PC site and your wireless device. As the Desktop Assistant works in the background, an icon (Figure 1-1) displays in the system tray on your PC. Double-clicking this icon will display the Desktop Assistant. Right-click the icon to Exit and Log Off. Figure 1-1 System Tray Connected The SoftBank Wireless Assistant PC site also displays your connection status. You can view the status after logging in by clicking [Desktop Assistant] in the [navigation bar]. Figure 1-2 Figure 1-2 Desktop Assistant Status (AVAILABLE) SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.0

7 If Status shows as UNAVAILABLE (Figure 1-3), the computer on which the Desktop Assistant Client is setup may not be running, not connected to the internet, or the Desktop Assist Client may be shutdown. Chapter 1 Checking Connection Status Figure 1-3 Desktop Assistant Status (UNAVAILABLE) If this occurs, you will not be able to check mail from the SoftBank Wireless Assistant PC or mobile phone sites. SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.1

8 Chapter 2 Configuring the Desktop Assistant You can change Desktop Assistant Client settings and Delegate connections from the Desktop Assistant Client menu. 1 Account Setup If the SoftBank Wireless Assistant Personal Edition account is not setup, the account can be set up from Menu bar > [File] > Account Setup. [Account Setup] will no longer be usable once an account is setup. 2 Selecting an Outlook Profile If you use several different profiles, select the appropriate profile from the drop down list. If you are using a personalized folder select the personalized folder. Figure 2-1 Figure 2-1 Selecting a Profile (Outlook) SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.0

9 3 Advanced Settings Setup HTTPS (HTTP over SSL) on the Desktop Assistant Client Figure 2-2. HTTPS is the standard communications encryption protocol for the Internet. HTTPS is used by default. The checkbox for this option is usually checked. This should only occur when your network environment does not allow for use of port 443. Chapter 2 Configuring the Desktop Assistant Figure 2-2 Advanced Settings SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.1

10 4 Proxy Settings Proxies and secure proxies can be used depending on your needs. The following configuration items can be found on the proxy tab. No proxy settings Automatic proxy configuration via script Proxy server address and port Proxy authentication information Windows Authentication (NTLM) information Different proxy settings for secure web access or SSL/TLS Figure 2-3 Proxy Settings SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.0

11 4.1 Secure Proxy This option displays as a second tab in the Desktop Assistant when you check the I have different proxy settings for secure web access or SSL/TLS (D) option on the Proxy tab. Check this option, for example, if your company has configured one proxy server for HTTP traffic and another proxy server for HTTPS traffic. The available choices on the Secure Proxy tab depend on the options that you specified on the Proxy tab, and may include: No proxy settings Automatic proxy configuration via script Specific proxy server address and port Specific proxy authentication credentials Windows Authentication (NTLM) information Chapter 2 Configuring the Desktop Assistant Figure 2-4 Secure Proxy Selection SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.1

12 5 Checking Version Information The Desktop Assistant Client version information can be displayed via Help Version Information. Figure 2-5 Figure 2-5 Checking Version Information Selecting Help > SoftBank Wireless Assistant Home will allows you to access the SoftBank Wireless Assistant PC site. 6 Delegating Connections with the Desktop Assistant If you disconnect your laptop or computer from your corporate network frequently, you can choose to delegate a colleague to provide access to your data by installing the Desktop Assistant. The delegate maintains communication between your corporate mail server and your SoftBank Wireless Assistant account on your behalf. If you use Microsoft Outlook with a corporate Exchange server, or if you use Lotus Notes with a Domino server, your delegate will ensure that you have up-to-date information. Your Desktop Assistant can serve as an access point for up to five other SoftBank Wireless Assistant subscribers. You can delegate your corporate connection to up to five colleagues so you can stay in touch while you are away from the office. This feature is particularly useful for laptop PC users who travel with a business laptop. SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.0

13 To delegate users do the following: 1. Click Delegate Your Connection. (Figure 2-6) Chapter 2 Figure 2-6 Delegating your Connection 2. Select a delegate from the displayed list. Figure 2-7 Configuring the Desktop Assistant Figure 2-7 Selecting Delegates SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.1

14 3. An E-mail explaining the Desktop Assistant and the delegation process will be sent to the delegated user. Figure 2-8 If the delegate agrees, the wizard will start and they will be configured as a delegate. Figure 2-8 Delegate Request E-mail 4. If the delegate agrees to the request, the "Waiting" message will no longer be displayed next to the delegate's user name on the Desktop Assistant screen. This example screen shows the desktop assistance setup with a delegate request. This user is the delegate and provides access to other users. (Figure 2-9) There is also an [Action] menu on the [Menu Bar] so that that updated information can be sent to the delegated connection and the delegate. Figure 2-9 Delegate Connection Complete SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.0

15 Chapter 3 Uninstalling the Desktop Assistant Client Chapter 3 The Desktop Assistant Client can be uninstalled via the following two methods. The first method is to use the Windows [Add and Remove Programs] features, the second method is to run the Desktop Assistant Client installer. Desktop Assistant Client Uninstallation Procedure 1 1. Select Add and Remove Programs from the Windows Control Panel. 2. Select Desktop Assistant and click Delete. Uninstalling the Desktop Assistant Client Figure 3-1 Adding and Deleting Programs 3. Once Desktop Assistant uninstallation preparation is complete, a dialog box will be displayed. 4. Confirm the uninstallation. Click OK. Figure 3-2 Figure 3-2 Confirm Uninstall Screen SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.1

16 5. At the [Remove Application] dialog, click [Finish]. Figure 3-3 Figure 3-3 Uninstall Complete Desktop Assistant Client Uninstallation Procedure 2 If you run the installation program saved when you installed the Desktop Assistant Client, the uninstallation procedure in "Desktop Assistant Client Uninstall Procedure 1" above will begin from step 3. Thereafter follow the same procedure as described in procedure 1 to complete uninstallation. SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.0

17 Chapter 4 FAQ Chapter 4 1 Frequently Asked Questions FAQ Frequently asked questions regarding the SoftBank Wireless Assistant are noted below. Please check the following information if you have any questions or problems during use. 1.1 Setup Trouble Problem Where do I download the mobile phone application? Solution The MobileSyncManager can be downloaded after connecting to the SoftBank Wireless Assistant login page and entering your mobile phone number and password, then clicking the MobileSyncManager link on the page displayed after login. Connect to the login page using one of the two methods below. 1. Enter https://wireless.softbank.ne.jp 2. From the menu select [Menu List] > [Mail Contents] > [Mail Application] > [SoftBank Wireless Assistant] After setting the "Mobile Phone Number" and "Password", I receive a "400 Activation Error" and am unable to proceed. After setting the "Mobile Phone Number" and "Password", I receive a "401 Activation Error" and am unable to proceed. After setting the "Mobile Phone Number" and "Password", I receive a "403 Activation Error" and am unable to proceed. Try the following 2 solutions. 1. Restart your mobile phone and try again. 2. If you enter a mistaken ID or Password 3 times, you account is temporarily locked. Wait 30 minutes and try again with the correct ID and Password. This is an authentication error. It is possible you have entered the wrong ID or Password. Check your information and try again with the correct ID and Password. It is possible that the connection made to download the SoftBank Wireless Assistant application is still active. If the bidirectional arrow underneath the 3G mark is displayed, it means that the mobile phone is communicating. Press and hold the end conversation key for a few moments, then end your Internet session and you should be able to continue setup. Try again after checking the above. SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.1

18 After installing the Desktop Assistant Client, the following message is displayed and I am unable to continue setup. "The default mail client is not configured correctly, or the mail client is unable to receive mail at the present time. Start Microsoft Office Outlook and set it as the default mail client." What is the maximum number of messages for initial mail synchronization? My contacts are registered twice. This message appears when Outlook is not the default mail client. On the [Programs] tab in Internet Options (IE Properties) set the E-mail option to [Microsoft Outlook]. 50 mail messages will be synchronized during initial synchronization. When using the Symbian version, if the same contacts are saved on both the mobile phone and the PC, they are registered twice. This can be avoided by selecting Reset on the Cleanup screen during installation in order to delete the mobile phone contacts, at then synchronizing the contacts from Outlook/Notes. Contacts can only be synchronized for Notes when using the Personal Edition (PC version). 1.2 Trouble During Use Problem Can I make voice calls and run other applications while SoftBank Wireless Assistant is running? E-mail synchronization stops during use. Is there a limit to the number of characters that can be sent or received in mail? Solution Yes, because SoftBank Wireless Assistant runs in the background. Periodically an information recovery synchronization (Repair Sync) is run. Wait for this to run and see if it fixes the problem. In addition, for customers using the Desktop Assistant Client, check to see if the PC is logged in. Using the Desktop Assistant Client to synchronize from a computer locks the account, however if the computer goes into standby or sleep mode, or is turned off during synchronization the synchronization process may stop. Symbian Version: Automatic reception stops at 2KB, however if you select to receive more, this version can be used with no limits. However, data cannot be saved if it exceeds the mobile phone's memory limit. Can the number of mail messages to receive be set on the mobile phone? Symbian Version: Yes The setting can be made from [Menu] > [SoftBank Wireless Assistant] > [Inbox Message Limit]. The value can be set from 10 to unlimited (1000 messages for the 804NK). Configure according to your situation. SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.0

19 When forwarding mail from my mobile phone, the quoted text isn't displayed. How many days are synchronized for the calendar? The calendar time is different than that of the PC. When I add an E-mail address from my mobile phone, the E-mail address is registered as E-mail 3. Can the mobile phone language setting be changed to English? Can the global address list be viewed from a mobile phone? I want to maintain my mobile phone and PC contacts separately. I do not want to synchronize. Quoted text isn't displayed while editing a message on the mobile phone. Quoted text is sent to the recipient as normal. (Quoted text is also not included in the mobile phone sent items folder.) Symbian Version: From 2 weeks past to 3 months ahead can be synchronized. It is possible that the time zone is not set to Japan Time. Set the time zone from the PC browser interface. This is in accordance with SoftBank Wireless Assistant specifications. Up to 3 E-mail address can be set for each contact, however only one E-mail address can be synchronized on a mobile phone. Set the E-mail address you wish to use from your mobile phone as "E-mail Address 1" because SoftBank Wireless Assistant sets E-mail addresses in the 1-3 order shown on the SoftBank Wireless Assistant Site. Yes. Set the mobile phone language to English from [Menu] > [Tools] > [Settings] > [Mobile Handset] > [General]. The global address list cannot be used from the application. It can be viewed from the mobile phone browser. However, customers who use the 804NK or 705NK can use the global address list from the application. Synchronization can be stopped by ending the SoftBank Wireless Assistant application. It is recommended that you keep a backup of previous contacts in this event. Chapter 4 FAQ SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.1

20 1.3 Other Problem Can the SoftBank Wireless Assistant application be moved to an MMC (Multi Media Card)? Is there any limit to the number or type of characters that can be used when resetting the password on the SoftBank Wireless Assistant site? Is there an English version of the SoftBank Wireless Assistant site? Solution The application cannot be moved to an MMC or SD card (memory card). Between 6 and 25 half-width (single byte) alpha-numeric characters and symbols can be used. Capital and lowercase letters are differentiated. You can switch to the English version site by either clicking the "English" link on each of the SoftBank Wireless Assistant sites, or by replacing the "/ja_jp" with "en_us" in the URL. SoftBank Wireless Assistant Desktop Assistant Client User s Guide Ver.5.5 Rev.1.0