Frooition Implementation guide Version: 2.0 Updated: 14/12/2016
Contents Account Setup: 1. Software Checklist 2. Accessing the Frooition Software 3. Completing your Account Profile 4. Updating your Frooition Subscriptions Customizing your Store 5. Syncing ebay Categories 6. Store Promotion Boxes i. Creating Dynamic Promotion Boxes ii. Creating Static Promotion Boxes Customizing your Listings 7. Template Settings 8. Seller Info Tabs 9. Listing Promotion Boxes 10. Cross Promotions Listing directly to ebay 11. Step #1: Creating a Listing Profile 12. Step #2: Describe your Item 13. Step #3: Preview Item 14. Step #4: Category Selection 15. Step #5: Item Specifics i. Multi Variations ii. Item Specifics 16. Step #6: Pricing & Shipping 17. Step #7: Review & Launch Other Tools 18. 3rd Party Listing Tools 19. Bulk applying templates to live listings 20. Import items from ebay Getting Help 21. The Frooition Knowledgebase (FAQ) 22. The Frooition Ticket System
1: Checklist Use this helpful Checklist to help ensure you are ready to use the Frooition software: Ensure you have an active ebay Store Subscription Setup your ebay store categories Accept the Frooition ebay Token Confirm the Frooition design has been Installed Complete your Frooition Account Profile Sync your ebay Store Categories Complete your seller info tabs Setup your Cross Promotion Import any active ebay Items List your first item Bulk Apply your design to live items Familiarize yourself with the Frooition Knowledgebase
2: Accessing the Frooition Software To access the Frooition software you will need an active Internet connection. Login To access the Frooition software visit: Early in the design process you will have received your Username and password via email. Enter your Username Enter your Password Click Sign In First Login The first time you login to the Frooition software you will be required to change your password to something more memorable. Simply follow the on screen instructions. Lost Username if you cannot find your login details or have forgotten your password you can use the Forgot Password? link:
You can then enter your Username, registered email address or your ebay Id: You will receive an email with password reset instructions. (Check your junk folder if you don't receive the email within 15 minutes). Remember to add *@froo.com to you safe senders list to ensure emails don't go to SPAM.
3: Completing your Account Profile Ensuring you have up to date details within your Frooition account is vital to make sure we can always give you the best help and advice. If your details are correct we will always be able to get hold of you if you open a support ticket within our help center. Update Your Contact Details: Login to the Frooition Software Click the Account Tab Click Profile Complete your contact details Click Save Details Update Your Email Address & Text Number: Click the Account Tab Click Profile Click Email Addresses & Text Numbers Update your email address Confirm with your password Click Change my email Update your Mobile / Cell Number Click Update Mobile / Cell Numbers Update Notification Preferences: Click the Account Tab Click Profile Click Notification Preferences Select the subscription reminders preference Choose to send reminders via: Email, SMS
message or Email and SMS message Click Update Update Your Username: Click the Account Tab Click Profile Click Username Update your Username Confirm with your password Click Change my Username Change Your Password: Click the Account Tab Click Profile Click Username Enter your Old Password Create your New Password Confirm your New password Click Change my Password
4: Updating Frooition Subscriptions The Frooition subscriptions cover the constant dynamic delivery of your custom design templates, including promotion boxes, dynamic categories and cross promotion areas. Every time one of your products is viewed the Frooition software dynamically delivers all CSS and graphics and handles all the API calls, which give your store and listings the great professional look and feel through advanced design and functionality. Also included in this fee is a bandwidth allowance for the delivery of the code and graphics. Updating your subscriptions Click the Account Tab Click the Summary Sub tab Select the Subscription Tab you require (Advanced & Topseller ebay designs require Shop & Template subscriptions, Signature customers require the Signature Subscription) Choose to add 1 month, 6 months or 12 Months by clicking Select under the desired duration Click Add to Shopping Cart
Select your desired Payment Method Confirm that you accept the Frooition Terms & Conditions Click Proceed to Secure Checkout Fill In your Payment Details / PayPal Details Click Complete Payment
Your subscriptions will now be updated Retrieving your Subscription Invoices Click the Account Tab Click the Billing Sub tab Here you will see a log of your past payments and download invoices for each payment. Clicking the preview icon( ) will open the invoice allowing you to save it or print it.
Customizing Your Store 5: Syncing ebay Categories One of the valuable features of a Frooition design are the dynamic categories across the store and listings. The technology we have built allows a seller to update categories on ebay and have them instantly synced across every live item saving weeks of work with every update. This software relies on the ebay API to pull your active store categories from ebay and then display them on every item. As we use server side technology we are able to provide this service without breaking ebay's Active Content Policy. Update categories from ebay Click the ebay Tab Click the Storefront sub tab Click the ebay Store Cats menu option
Click the Sync Categories from ebay button Your Frooition account will now be synced with your ebay Store categories Enabling and disabling Categories You can enable and disable individual categories on the ebay Store Cats page (follow process above) Uncheck any categories that you don't want to display on your store and listings: Once you have unchecked any unnecessary categories click Update Storefront
Your store and listings will update to reflect the change. Disable/enable all sub categories If you want to hide or show all subcategory boxes click the Select / Unselect All Sub Cats button Click Update Storefront Your store and listings will update to reflect the change. Sort Categories Alphabetically Click the Sort into Alphabetical Order button: Your categories will now be sorted alphabetically. Click Update Storefront Your store and listings will update to reflect the change.
6: Store Promotion Boxes Sellers have the option of creating static HTML promotion boxes or Dynamic product boxes that display products and pricing. Promotion Box Placement Click the ebay Tab Click Storefront Click Store Promos Each Store has up to 7 promotional areas to display promotion boxes. Select an editable section (e.g. Left Column >Upper) and click the edit icon: You can choose between a Dynamic or Static promo box using the tabs Select the promotion box you require Click Select
Once you have made all your amendments click Update Storefront
i: Creating / Editing Dynamic Promotion boxes Visit the Store Promos tab (ebay Tab > Store Front > Store Promos) Click Create / Edit Dynamic Promotions: To edit a previously created promotion box click Edit/Preview and follow the same instructions as creating a new promotion: To create a new promotion box click Create New Choose between a Promo Box or Slider: A Promo box is static and doesn't move, a Slider moves left and right allowing for more products to be displayed. Choose how many items to display:
A Promo Box will allow a maximum of 5 products, a slider can display up to 40. Choose a Header for your promotion box. Note this will be visible to customers so check your spelling! Choose the sort order for your items and choose whether to display auction, buy it now or both: Sort options are: Newly Listed, Ending Soonest, Price (Highest first), Price (lowest first), Best Sellers, Most Viewed, Biggest Discount and Most stock. Optional: If you are creating a slider box choose a style : Filtering:
Filtering allows you to choose which items are displayed in your promotion box. Filter based on Store or ebay Category. Click the Plus icon and select your category from the drop down menu: Click Add Current Selection You can also filter by keyword. Simply enter a search term to only display matches to that search: Or you can filter by Item Specifics: Filter by a price range, enter the minimum and maximum price ranges: Once you are happy with your filtering give your box an internal name for your reference:
Then click Save Click Preview to see what items will be displayed in your promotion box. After each change to the filtering you must click Save then Preview to see any changes. Your preview may not have any visible styling in the preview but will display correctly on the storefront:
You can now place the newly created box on your storefront, following the instructions above.
ii: Creating / Editing Static Promotion Boxes A static promotion box allows sellers to add custom HTML to store promotion boxes. This is great for adding messages and images to the storefront. Visit the Store Promos tab (ebay Tab > Store Front > Store Promos) Click Create / Edit Dynamic Promotions: To edit a previously created promotion box click Edit and follow the same instructions as creating a new promotion: To create a new promotion box click Create New Select Custom HTML The script option is for custom functions built by Frooition and shouldn't be used unless instructed by Frooition Enter your content using the in built editor to format it how you wish:
Once you are happy with your box, give it an internal name for your reference: Then click Save You can now place the newly created box on your storefront, following the instructions above.
Customizing Listings 7: Template Settings Default Template Settings The Frooition software allows you to set default settings for new listing profiles, saving you time and creating uniform listings. Default Third Party Macros Click the ebay Tab Click the Settings sub tab Click the Template Settings menu option Pick your 3rd Party Listing tool from the list: You will then be shown the 3rd party macros for your selected tool (any changes to the macros can be made here).
Once you have made your selection click Save Any new listing profiles will have this listing tool pre selected. Default Picture Display Type: Pick the default position of product thumbnails: Choose to display thumbnails: To the left of the main image No thumbnails Thumbnails below the main image. Once you have made your selection click Save Toggle Template Features
Toggle the default features on the listing template, tick to display the feature, untick to hide the feature: Once you have made your selection click Save Any new listing profiles will have these features enabled. The following graphic shows where each feature is displayed on the template. Note: Custom templates may vary from this layout:
8: Seller Information Tabs Seller Information tabs enable you to write important terms and conditions about your listings and position them in a prominent position within the listing; without increasing listing length! Once you have written your tab content it is saved in the software so you don t have to write or copy the information every time you list a new item. Update your Seller Information Tabs Click the ebay Tab Click the Settings sub tab Select the Seller Info Tabs menu option You will see 5 sets of input boxes: Specify the title of the tab (this will be visible by customers) The large text box enables you to write your content Please note you can use simple HTML to format your tabs. Once you are happy with all 5 of your tabs click Save Any new listings will have the updated info tabs.
You can change live seller info tabs using Bulk revision.
9: Listing Promotion Boxes The Frooition Software allows you to rapidly create custom boxes for your ebay Listings, meaning you are always in control of your design and layout. Creating/editing Listing Template custom boxes Click the ebay Tab Click the Settings sub tab Click the Template Settings Menu Option Scroll down to Custom HTML Boxes You have 4 positions where you can place a custom box in your listing: Left Column, Right Column, Top Middle (above description) and Bottom Middle (Below description). Check the Include {position} custom box check-box Write your HTML information in the large HTML Box Click Save The new custom boxes will be present for any new listings:
10: Cross Promotions Frooition's cross promotion dynamically offers buyers related items, linked to the item they are currently looking at: e.g. Offer the drumsticks with the drumkit. Cross Promotion Rules Click the ebay Tab Click the Cross Promotions sub-tab You will see your existing rules: The default rule is to offer products from the same ebay Store Category To create a new rule click Create New Rule You can choose to promote an item from Category A when an item in Category B is viewed:
Click Add Rule You will see the new rule in the list: To delete a rule check the tick box and click delete
Listing directly to ebay 11: Step #1 - Creating a Listing Profile The Frooition software uses Listing Profiles for each item listed to ebay. Profiles can be imported from a spreadsheet or from live items. Create a profile Click the ebay Tab Click the Listings sub tab Click Create New Select Direct listing to ebay Select your ebay listing site (e.g. UK): Give the listing profile a unique name Click Continue.
12: Step #2 - Describe your item Once you have created a profile you will be taken to stage 2: Images: With Frooition you can host Images with Frooition directly or host images yourself and add the image URL's. To host images with Frooition: Click Add a Picture: Choose an existing image: Or click Upload Pictures: Select an image from your computer and click Open
Check any images you want to use (max 20) Click Select for Listing The images will update on the profile:
To host images Externally: Click Add Images from your own hosting: Enter the URL's of the images: Click Continue The images will update on the profile: Titles and descriptions: Enter your item title (max 80 characters). This will be displayed when the item goes live to ebay. Enter your description using the inbuilt editor to style the description.
Choose your picture display type. Click Continue to preview your listing
13: Step #3 - Preview Listing Once you have written your description you will move to stage 3: Preview Listing: At stage 3 you will see a preview of how your listing appears. If you need to make changes to the description or images click the Go Back Button Optional: If you wish to use a 3rd party listing tool to list your item click Get Code and copy & paste the code into your listing tool: If you are happy with the preview click Continue to carry on listing.
14: Step #4 - Category Selection Once you have previewed the listing you move on to Stage 4 Category Selection Choose Category: Category Search Search for your ebay category using the Category Search function enter the category keyword and click Submit to begin the search: Click the correct category to set the category. Browse Category Alternatively you can browse the ebay Category tree. Select the top level category and click through to the relevant category: Remove a chosen category by clicking Remove. above. If you wish to list to a second category click Add a Second Category and repeat the process Shop Categories Select up to 2 store categories from your store category list:
See Section 5 to see how to Sync store categories Click Continue :
15: Step #5 - Item Specifics If your category supports it you may be offered the option of Multi variation listings: A multi variation listing allows customers to pick options from a base product for example clothing colors. Instead of 5 separate listings you can create 1 listing with 5 variations. If you don't wish to use Multi variations skip to Item Specifics
i: Multi Variation listings To use Multi variation listings select Create variations and click Go You will be offered some standard variations specific to the chosen category: To add a variation press the plus icon next to the variation title: Optional: You can also create your own variation by clicking Add your own variation detail Enter the Name of the variation and a value (e.g. Color and Gold). You can then build a list of option values. Select or type a value from the drop down and click the plus icon:
When you have built your variation set click Continue : Create Variations: Here you can create items based on the variation combinations. Enter a Base SKU, set the base quantity and price and click Create Variations. The software will then create 1 product for each possible variation: Here you can alter the prices, Quantities and Global identifiers (EAN in this example). You can remove any unwanted variations by clicking the minus icon. Click Continue : Variation Pictures Set different images for each variation. These images change as customers select different options in the listing:
See Step #2: Describe your item for help uploading images Once you are complete click Continue to move on to Item Specifics:
ii: Item Specifics Item Condition Specify the Item Condition for your item this field is Mandatory for all categories. Pick a condition from the drop down: You can also write up to 1,000 words to describe the condition: Select Item Specifics Pick the item specifics for your item. Any specifics with a Blue Asterisk ( ) are required and vary based on category. Select from the drop down or type custom specifics for each field: You can create custom item specifics by clicking Add your own item specific and following the instructions above
Click Continue :
16: Step #6 - Pricing & Shipping SKU If you haven't created a Multi Variation listing you will need to provide a unique SKU identifier: Auction type, Pricing & Duration Select the auction type (Online Auction or Fixed Price: Auction: If you select Auction enter the Starting price, and optional Buy It Now and Reserve Prices. Set the quantity. Fixed Price (Buy it Now): Multi-variation listing: If you have created a multi variation listing you will not have the choice of auction type or quantities Select the Duration of the Listing (choose from 3, 5, 7, 10, 30 days or Good till Canceled):
Set the Buy It Now price Optional: choose to accept Best Offers Set the Quantity VAT / Tax Rate Optional: Depending upon your registered location and status you can enter your VAT or TAX rate: Shipping Policy If you have created shipping policies in your My ebay Account you can select them from the dropdown list: Or you can tick Edit shipping cost for this listing only to make changes to your shipping. Enter the Cost for shipping and the cost for Each Additional item or select Free Shipping. Optional: Specify the package type and dimensions:
Item Location Specify the Item Location: Payment Policy If you have created payment policies in your My ebay Account you can select them from the dropdown list: Returns Policy If you have created returns policies in your My ebay Account you can select them from the dropdown list: Visitor Counter Optional: Choose a visitor counter to add to the bottom of your listing:
Once you are complete click Continue :
17: Step #7 - Review & Launch Picture Gallery Choose to add the small Gallery Picture to your listing search results or choose Gallery Plus to add a larger image. Pick the image to showcase as your gallery image: Listing Enhancements Enhance your listings by adding optional features to the listing such as Subtitle and larger gallery images. Check the features you wish to add. Your preview will update to show you how the listing will look in ebay search.
Listing your item You can post your listing immediately or schedule the listing to launch later on: Estimated ebay insertion fee Click Get fees to estimate your ebay listing fees Listing Recommendations
ebay feedback any listing recommendations based on their listing data which can vastly improve your ebay success Ready to Launch your Item? Click Launch. Success You will receive feedback outlining the success or failure of your listing. You may also receive Recommendations and Warnings relating to your listing.
18: 3rd Party Listing Tools The Frooition software also allows you to integrate your design with 3rd party ebay solutions such as ChannelAdvisor, Blackthorne, and many more. These systems use template tags such as {{TITLE}} this is then replaced by the software for each individual title at the point of listing. Create a 3rd Party Listing Profile Click the ebay Tab Click the Listings sub tab Click Create New Select Tag based template Select your Listing Tool from the drop down list. Select your ebay listing site (e.g. UK):
Give the listing profile a unique name Click Continue. Stage 2 will show you the default tags for your chosen tool: Modify any that are not standard or relevant. Click Continue to Preview the listing.
To use a 3rd party listing tool to list your item click Get Code and copy & paste the code into your listing tool: Copy and paste the code into the relevant area of your 3rd party tool.
19: Bulk Applying templates to live listings Bulk Revision As a Frooition customer you also get 30 days free subscription to our Bulk Revision tool this enables you to make changes to your ebay listings in bulk. One of the most powerful features is the ability to bulk apply your new Frooition design to your live ebay Listings! Bulk applying templates to your live items Click the ebay Tab Click the Bulk Revision Sub Tab Select your sort type Select how many results to display Select All Active Items Alternatively you can select keyword search to search for a specific item or ebay Item Number Click Start Search
Tick the check boxes for each listing you wish to apply design to (or check the top box to select all) Select Frooition Template Design from the amendment drop down Select Add/Replace Design Tip: You can save a live listing as a Frooition profile to use as a template for future use: Tick Save as template profile The item will appear in your profiles on the ebay > listings tab Click Continue. Click yes to continue with the revision.
You will be given a status for each item you are revising.
20: Import items from ebay into Frooition You can import live ebay items directly into Frooition ready to modify and list again with the Frooition design applied. Import active ebay items into Frooition Click the ebay Tab Click the Overview sub-tab Expand the Active ebay Items panel: You can follow the same instructions for Unsold items and Recently sold by expanding the corresponding panel After a few seconds you will see your Active ebay items: Select the check boxes to choose which items to import. Pick Import into Frooition from the Actions menu: Choose to update or ignore any existing profiles: Click Import.
You will be given a status when the import is complete:
Getting Help 21: Frooition FAQ (KnowledgeBase) The Frooition software also comes with an extensive Knowledge Base to help you get the most from your new ebay Design Click the Help Tab Click the Knowledge base sub tab Here you can browse the help categories or search for a specific article. The Video Tutorials Section has many useful help guides. You can access the knowledge base without logging in here (http://faq.frooition.com).
22: Ticket System If you cannot find a solution in the Knowledgebase then the next best way to get help is through the Frooition Ticket Support System. The Ticket system has a dedicated, in house team of trained support staff who can instantly see your entire support history and will be able to solve your issues or escalate them where needed. Rather than have costly, premium rate support phone lines Frooition utilize this free ticket based support system. The ticket system also insures that every customer is treated fairly with a documented queuing system. Opening a ticket: Click the Help Tab Click the Support Requests sub tab Click Contact Us Confirm your contact details are correct: Select a Request Type: Type your Subject Type your Message :
If applicable upload any attachments or screenshots by clicking Browse (Screenshots will often improve the speed of a successful resolution) Click Submit We aim to respond to all tickets as soon as we can but you should always receive a response within 3 working days. Check the status of an open ticket Click the Help Tab Click the Support Requests sub tab You will see any open tickets in the Support Request list: Click the ticket subject to go into a ticket:
You will see any responses to the ticket as well as be able to add additional information or attachments at any point