MP240 / MP245 MP260 / MP268 MP480 / MP486 SIMPLIFIED SERVICE MANUAL

MP240 / MP245 MP260 / MP268 MP480 / MP486 SIMPLIFIED SERVICE MANUAL QY8-13BV-000 Rev. 00: June 2008 Canon Inc. (1/13)

TABLE OF CONTENTS 1. LIST OF ERROR DISPLAY / TROUBLESHOOTING 1-1. Operator Call Errors (Alarm LED Lit In Orange) 1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON LED) 2. ADJUSTMENT / SETTINGS 2-1. Service Mode 2-2. User Mode 2-3. Special Notes on Assembling 2-4. Grease Application 2-5. Notes on Transportation (2/13)

1. LIST OF ERROR DISPLAY / TROUBLESHOOTING 1-1. Operator Call Errors (Alarm LED Lit In Orange) Errors and warnings are displayed by the following ways: - Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the LCD. - Messages during printing from a computer are displayed on the MP driver Status Monitor. - Error codes are printed in the "operator call/service call error record" area in EEPROM information print. Buttons valid when an operator call error occurs: - ON button: To turn the machine off and on again. - OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary. - Stop or Stop/Reset button: To cancel the job at error occurrence, and to clear the error. Error No paper in the rear tray. Error code *1 U No. *2 Message on the LCD *2 Solution [1000] E02 --- There is no paper. Load paper and press [OK]. Paper jam. [1300] E03 --- The paper is jammed. Clear the paper and press [OK]. Ink cartridge not installed, or not properly installed. Ink cartridge temperature sensor error. Non-supported ink cartridge is installed. Ink cartridge in a wrong position. Multiple ink cartridges of the same color installed. Ink cartridge hardware error Ink cartridge not recognized. [1401] E05 U051 Print head is not installed. Install the print head. U051 [1403] E05 U052 The type of print head is incorrect. Install the correct print head. U052 [1485] E05 U059 The ink cartridge cannot be recognized. U059 [1486] E07 U076 Some ink cartridges are not installed in place. U076 [1487] E07 U075 Some ink cartridges are not installed in place. U075 [1682] E15 U150 The ink cartridge cannot be recognized. U150 [1684] E14 U140 The ink cartridge cannot be recognized. U140 Set the paper in the rear tray, and press the OK button. Remove the jammed paper, and press the OK button. Install the ink cartridge properly. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. Re-set the ink cartridge. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. A non-supported ink cartridge is installed. Install the supported ink cartridge. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. Install the ink cartridge in the correct position. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. Confirm that each ink cartridge is installed in the correct position. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. Re-set the ink cartridge. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. A non-supported ink cartridge is installed. Install the supported ink cartridge. (3/13)

Error The remaining ink amount unknown. Ink cartridge not completely installed. Error code *1 U No. *2 Message on the LCD *2 Solution [1686] E13 U162 Ink may have run out. Replacing the ink cartridge is recommended. U162 [1687] E04 U053 The ink cartridge cannot be recognized. U053 No ink. [1688] E16 U163 Ink has run out. Replace the ink cartridge. U163 Warning: The ink absorber becomes almost full. The connected digital camera or digital video camera does not support Camera Direct Printing. Replace the ink cartridge. Printing with an empty ink tank can damage the machine. To continue printing without replacing the ink cartridge, press the Stop or Stop/Reset button for 5 sec. or longer to disable the function to detect the remaining ink amount. (After the operation, it is recorded in the machine EEPROM that the function to detect the remaining ink amount was disabled.) Re-set the ink cartridge. If the error is not cleared, the ink cartridge may be defective. Replace the ink cartridge. Replace the ink cartridge. Printing with an empty ink tank can damage the machine. To continue printing without replacing the ink cartridge, press the Stop or Stop/Reset button for 5 sec. or longer to disable the function to detect the remaining ink amount. (After the operation, it is recorded in the machine EEPROM that the function to detect the remaining ink amount was disabled.) [1700] E08 --- The ink absorber is Replace the ink absorber, and reset the almost full. Press [OK] to ink absorber counter. (See 2-1, "Service continue printing. Mode.") Pressing the Stop or Stop/Reset button will exit the error, and enable printing without replacing the ink absorber. However, when the ink absorber becomes full, no further printing can be performed unless the applicable ink absorber is replaced. [2001] E09 --- Incompatible device detected. Remove the device. Non-supported hub [2002] E19 --- An unsupported USB hub is connected. Remove the hub. *1: MP240 / MP245 and MP260 / MP268 only. *2: MP480 / MP486 only. Remove the cable between the camera and the machine. Remove the applicable USB hub from the PictBridge (USB) port. (4/13)

1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON LED) Cycles of blinking in orange and green Error Error code 2 times Carriage error [5100] 3 times Line feed error [6000] 5 times ASF cam sensor error 6 times Internal temperature error [5700] [5400] 7 times Ink absorber full Japan: [5B00] Others: *1 P02 P03 P05 P06 P07 Conditions Solution (Replacement of listed parts, which are likely to be faulty) An error occurred in the 1) Confirm that no foreign material is in the area carriage encoder signal. where the carriage moves. 2) Clean the timing slit film. 3) Replace the following items: - Timing slit film - Carriage unit - Carriage motor An error occurred in the Replace the following items: LF encoder signal. - Timing slit disk film This error takes place Replace the following items: when feeding paper - ASF/PE sensor unit from the rear tray after - Drive unit an error occurred in the rear tray cam sensor. The internal temperature is not normal. The ink absorber becomes full. Replace the following item: Replace the ink absorber (ink absorber kit), and reset the ink absorber counter. [5B01] 8 times Print head [5200] P08 The print head temperature rise temperature exceeded error the specified value. 9 times EEPROM error [6800] P09 A problem occurred in [6801] reading from or writing to the EEPROM. 10 times VH monitor error [B200] P10 The print head voltage is abnormal. 15 times USB VBUS overcurrent [9000] P15 The USB VBUS is overloaded. 20 times Other hardware [9000] P20 error --- 22 times Scanner error [5011] P22 The scanner unit is faulty. Power LED ROM error None The check sum value is turned off RAM error incorrect in the flash Alarm LED ROM or RAM check at lit hard-power-on. *1: MP240 / MP245 and MP260 / MP268 only. Replace the following items: - Ink cartridge Replace the following item: Replace the following items: - Ink cartridge Replace the following item: Replace the following item: Replace the following items: - Scanner unit Replace the following item: (5/13)

2. ADJUSTMENT / SETTINGS 2-1. Service Mode < Service mode operation procedures > Use the Service Tool on the connected computer. 1) Start the machine in the service mode. i. With the machine power turned off, while pressing the Stop or Stop/Reset button, press and hold the ON button. (DO NOT release the buttons). ii. When the Power LED lights in green, while holding the ON button, release the Stop or Stop/Reset button. (DO NOT release the ON button.) iii. While holding the ON button, press the Stop or Stop/Reset button 2 times, and then release both the ON and Stop or Stop/Reset buttons. (Each time the Stop or Stop/Reset button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.) iv. When the Power LED lights in green and the machine displays as follows, the machine is ready for the service mode operation: - MP480 / MP486: "Service Mode Idle" on the LCD - MP260 / MP268: "0" (zero) on the 7-segment LED - MP240 / MP245: "0" (zero) on the 7-segment LED 2) Start the Service Tool on the connected computer, and click the button for a desired function. - During operation of the selected function, all the buttons of the Service Tool are dimmed and inactive. - When the operation is completed, "A function was finished." is displayed, and another function can be selected. - If a non-supported function is selected, "Error!" is displayed. Click OK in the error message dialog box to exit the error. < Service Tool Functions > (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) (15) (6/13)

No. Name Function Remarks (1) Test Print Service test print Service test print items: - Model name - ROM version - Ink absorber counter value (ink amount in the ink absorber) - USB serial number - Destination - EEPROM information - Barcode (model name + destination), etc. (2) EEPROM EEPROM information print The dialog box opens to select the paper source. Select the rear tray, and click OK. (3) CD-R CD-R check pattern print Not used. EEPROM information print items: - Model name - Destination - ROM version - Ink absorber counter value (ink amount in the ink absorber) - Print information - Error information, etc. (4) LF/Eject LF/Eject correction pattern print Not used. (5) Left Margin Left margin pattern print Not used. (6) Deep Cleaning Print head deep cleaning Cleaning of Black and Color at the same time (7) Main Main ink absorber counter reset (8) Platen Platen ink absorber counter reset Set a sheet of A4 or Letter sized paper. After the ink absorber counter is reset, the counter value is printed automatically. Not used. (9) EEPROM Clear EEPROM initialization The following items are NOT initialized, and the shipment arrival flag is not on: - Destination settings - Absorbed ink amount - USB serial number - Region code of ink cartridge - Record of ink absorber counter resetting and setting - Record of repair at the production site (10) Panel Check Button and LCD test See "Button and LCD test" below. (11) Set Destination Destination settings Select the destination, and click Set. ASA, AUS, BRA, CHN, CND, EUR, JPN, KOR, LTN, TWN, USA (12) CD-R Correction CD / DVD print position correction Not used. (7/13)

No. Name Function Remarks (13) LF/EJECT Correction LF/Eject correction value setting (14) Left Margin Correction Left margin correction value setting (15) Ink Absorber Counter Ink absorber counter value setting Not used. Not used. See "Ink absorber counter setting" below. < Button and LCD test > Confirm the operation after replacement of the operation panel unit, LCD unit, or logic board. To perform the test, start the machine in the service mode, then click Panel Check of the Service Tool on the connected computer. MP240 / MP245, MP260 / MP268: 1) In the Button and LCD test mode, press each button of the machine. "1" is displayed on the 7-segment LED at the beginning, and it is incremented by one each time the button is pressed. When all the buttons are pressed, "E" is displayed. 2) Press the ON button to exit the Button and LCD test and return to the menu selection. MP480 / MP486: 1) In the Button and LCD test mode, the LCD turns blue, waiting for a button to be pressed. 2) Press each button of the operation panel. The LCD is divided into segments, representing each button. The color of a segment corresponding to the pressed button changes to red. After all the 11 buttons are pressed, the remaining segments turn red at the same time. 1 2 3 4 12 13 14 5 11 16 15 6 10 9 8 7 1: ON button 7: Right cursor button 2: Back button 8: Black button 3: OK button 9: Color button 4: Up cursor button 10: Stop button 5: Down cursor button 11: Menu button 6: Left cursor button (8/13)

3) Open the scanning unit (cover). The color pattern is displayed on the LCD. Red Black White Cyan Green White Black Magenta Blue Black White Yellow 4) Press the ON button to exit the Button and LCD test and return to the menu selection. < Ink absorber counter setting > Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing. 1) Start the machine in the service mode. 2) In the Ink Absorber Counter section of the Service Tool, select an appropriate ink absorber type from the Absorber pull-down menu. For the MP480 / MP486, select Main. 3) From the Counter Value (%) pull-down menu, select the value which is the closest to the actual counter value confirmed before replacement of the logic board. 4) Click Set. 2-2. User Mode Function Procedures Remarks Nozzle check pattern printing Print head cleaning Print head deep cleaning Manual print head alignment Partially automatic print head alignment Perform via the machine operation panel, or from the MP driver Perform via the machine operation panel, or from the MP driver Perform via the machine operation panel, or from the MP driver Perform from the MP driver For the MP480 / MP486, the alignment can also be performed via the machine operation panel. Only for the MP240 / 245 and MP260 / MP268. Perform via the machine operation panel. Set a sheet of plain paper (A4 or Letter) in the rear tray. Unclogging of the print head nozzles, and maintenance to keep the print head conditions good. If there is a missing portion or white streaks in the nozzle check pattern printout, perform this cleaning. If print head manual cleaning is not effective, perform this cleaning. Since the deep cleaning consumes more ink than regular cleaning, it is recommended to perform deep cleaning only when necessary. Set a sheet of plain paper (A4 or Letter) in the rear tray. Set a sheet of plain paper (A4 or Letter) in the rear tray. (9/13)

Function Procedures Remarks Print head alignment value printing Paper feed roller cleaning Bottom plate cleaning Perform from the MP driver For the MP480 / MP486, the alignment can also be performed via the machine operation panel. Perform via the machine operation panel, or from the MP driver Perform via the machine operation panel, or from the MP driver Confirmation of the current print head alignment values. The paper feed rollers rotate while being pushed to the paper lifting plate. Since the rollers will wear in this cleaning, it is recommended to perform this only when necessary. Cleaning of the platen ribs when the back side of paper gets smeared. Fold a sheet of plain paper (A4 or Letter) in half crosswise, then unfold and set it in the rear tray with the folded ridge facing down. 2-3. Special Notes on Assembling (1) Carriage rail and main chassis adjustment < Carriage rail > Perform the following adjustments when attaching the carriage rail: 1) Before loosening the screws, mark the their positions on the rail. 2) In attaching the carriage rail, make sure that the screws fit to the marks made in step 1) respectively, then fasten the screws. 3) Be sure to perform the confirmation test detailed below; confirm that the print quality is proper and the print head is not contacting the paper. < Main chassis > After the main chassis is attached, be sure to perform the confirmation test detailed below; confirm that the print quality is proper and the print head is not contacting the paper. < Confirmation test > Using Photo Paper Pro, and with the paper thickness lever set to the left position (normal position), print an image and confirm that the print quality is proper, and the print head is free from contacting the paper. If the print quality is not proper, or the print head contacts the paper, adjust the head-to-paper distance in the following procedures: < How to adjust the head-to-paper distance > 1) Mark the current position of the screws at the both ends of the chassis. (See the step 1) of the carriage rail adjustment above.) (10/13)

2) Loosen the screws, and adjust the head-to-paper distance. - To prevent the print head from contacting the paper, raise the carriage rail from the current position. - To improve the print quality, lower the carriage rail from the current position. (2) Document pressure sheet adjustment 1) With the long-side down, position the upper-left corner of the document pressure sheet at the scanning reference point on the platen glass, then peel off the cover sheet from the double-sided adhesive tape on the back of the document pressure sheet. 2) Slowly close the document cover. The document pressure sheet will attach to the cover. (3) Ink mist cleaning In repair servicing, using a soft and dry cloth or tissue, wipe ink mist off from both the inside and outside of the machine, especially from the ink cartridge locking covers (A in the photo below) and the inside of the tray (B in the photo below). A B (4) Board connection The ASF sensor board, PE sensor board, and logic board are soldered to each other; thereby, the connectors are eliminated. (11/13)

2-4. Grease Application Location & Grease Amount Printer Unit FLOIL KG- 107A Entire surface Back surface of the chassis (Y): 155 +/- 20 mg 25 mm from the both ends can be left without grease. Inner bottom surface of the rail (Z): 450 +/- 45 mg 10 mm from the both ends can be left without grease. Back surface of the rail (Y): 150 +/- 15 mg 10 mm from the both ends can be left without grease. 5 3 Front surface of the rail (Y): 220 +/- 20 mg (200 to 240 mg) 1 10 mm from the both ends can be left without grease. 4 6 5 Main Chassis 100 1 Bottom surface of the rail (Z): 9 to 18 mg x 1 location FLOIL KG- 107A 2 Front surface of the chassis (Y): 9 to 18 mg x 1 location 100 Entire surface Entire surface PG Cover B MOLYKOTE PG- 641 PG cover B L81 cam surface: 9 to 18 mg x 2 locations PG Cover F MOLYKOTE PG- 641 PG cover F L81 cam surface: 9 to 18 mg x 2 locations Cam surface contacting the Cap Holder Col L81: 1 to 3 mg film x 1 location Entire surface: 4.5 to 9 mg x 1 location (12/13)

2-5. Notes on Transportation 1) In the service mode, press the ON button to finish the mode, and confirm that the paper lifting plate of the rear tray is raised. 2) Keep the ink cartridges installed in the carriage. If an ink cartridge is removed from the machine and left alone by itself, ink (the pigment-based black ink in particular) is likely to get dried. 3) Turn off the machine to securely lock the carriage in the home position. (When the machine is turned off, the carriage is automatically locked in place.) Securely lock the carriage in the home position, to prevent the carriage from moving and applying stress to the carriage flexible cable, or causing ink leakage, during transportation. 4) Tape the points shown below. (13/13)