Customer Success with Windows as a Service John Cable Windows Servicing and Delivery
Windows as a service A single cumulative update each month with no new features Twice per year with new capabilities
Office release and servicing cycle Windows aligns with Office for simpler deployment planning Windows 10 1709 2018 2019 2020 Office 365 ProPlus 1708 Windows 10 1803 Office 365 ProPlus 1802 Windows 10 1809 Office 365 ProPlus 1808
IT is under pressure to transform Internal Business Employees External
Digital transformation
FOCUS ON WINDOWS 10 BUILT FOR DIGITAL TRANSFORMATION CEO Business Mgr IT Mgr Security Agility Enablement
Classic IT Modern IT Single Device Business Owned Corporate Network & Legacy Apps Manual Reactive High-touch Multiple Devices User and Business Owned Cloud Managed & SaaS Apps Automated Proactive Self-Service Project based Process and System driven Data based insights are the core of Modern IT
Deploy Decision EOL Life of Release Pre-Deployment Readiness Preparation OS readiness Network readiness App Compatibility Internal App readiness External App readiness User training Driver update policy Deploy and Use Servicing Mgmt Tooling Rollout Process and Methods Bandwidth Driver Servicing Update scheduling, offline constraints Installation Audits and Reporting Too much time, $ spent this side of the Decision time line
Deploy Decision First WIP Builds SAC-TRelease Final Servicing Life of Release n-months, WIP through EOS Pre-Deployment Readiness Preparation OS readiness Network readiness App Compatibility Internal App readiness External App readiness Telemetry based User training management Driver update policy Flighting Analytics Suite Ecosystem HW alignment Deploy and Use SCCM, Intune, WUfB Download Optimization Update Client Improvements Servicing Mgmt Tooling Rollout Process and Methods Bandwidth Driver Servicing Update scheduling, offline constraints Installation Audits and Reporting Reduce $ and time, with greater confidence, faster agility
Microsoft is the IT admin for 600 Million Great Windows 10 Consumer momentum Faced similar challenges as Enterprises attempting upgrades
Increased OS compatibility Data - driven insights
RS4 Rollout Data 236M devices on RS4 in 45 days (@6/13) Same number in RS3 in 95 days Inflection Point: RS4 is now the most widely installed version of Windows 10 Daily Average is 5.6M Current week rollout: 100% of devices on TH1, TH2 and RS1 targeted* 100% of devices on RS2 and RS3 globally targeted - Japan at 100%
Plan upgrades by identifying devices that are ready, identify and resolve app and driver compatibility blockers Ensure update and antimalware compliance with timely reports for all your devices (even those on the road) Reduce support costs by proactively identifying and remediating top end-user impacting issues
9+M We are excited to have Upgrade Analytics as a tool to simplify the application compatibility analysis process. We are already working with application owners to determine compatibility with Windows 10. Upgrade Analytics will be used to complement that work and to uncover any applications that may have been overlooked. - Marlie Arellano, Endpoint Administrator Endpoint Engineering, Ryder System, Inc. Windows Upgrade Readiness helped us to quickly design a strategic approach for our Windows 10 deployment by allowing us to focus on applications that needed special attention while moving quickly to upgrade machines that were Windows 10 ready. It is also the driving force behind our Windows as a Service adoption strategy. 9+M - Frank Trout, Systems Specialist, Independence Blue Cross
Outstanding compatibility means a smooth migration from Windows 7 or Windows 8.1, while also simplifying the process of staying current with Windows 10
Get links to Windows 10 ISV support statements Get usage information for every app version, and use that to target testing http://www.readyforwindows.com We are actively engaged with ISVs, to ensure full support for Windows as a service
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