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Working behind a desk A telephone conversation A phone on the desk A mobile in the pocket Voicemail & leaving messages Travelling to meetings Conference calls Face to face meetings Flying & Driving to meetings Emails & full Inboxes PBX C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 3

Working anywhere Video on every call Fast response with Presence and IM Mobile Clients Interactive Web Conferences Telepresence MORE - Face to face meetings LESS - Flying & Driving to meetings Enterprise Social software Flexible working C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 4

Understanding what Collaboration means to you: White Board User type and devices Job Types Location & role? Primary communication type? Secondary communication type? How could you enhance their communication capabilities? Cisco Solution: Cisco has a range of devices to meet all locations & roles Devices & applications share common interface for ease of use Devices are licensing so customer have the choice to select what they need for any given scenario C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 6

Customer Scenario : BYOD Collaboration White Board Solution Cisco BYOD Security Jabber Mobile client Benfits Fully secure policy based security Reduced capital expense Remote control of devices & content Users get the devices they want & access to key information Cisco Unique Security for ISE for BYOD Available on any device operating system C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 7

Customer Scenario : Customer is paying to maintain multiple PBX in distributed network Solution Cisco Collaboration BE 6K Cisco Borderless Routing & Switching White Board Private/Public WAN Benefits One seamless solution across all sites Centralised costs & hardware Centralised administration Local redundancy where required Can start basic and add fulls Collaboration later Cisco Unique Cisco is the only vendor to offer a true end to end solution in this scenario Main Site with BE 6K Mobile Workers Branch Site with Redundancy Branch Site no Redundancy C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 8

Customer Scenario : 1) Video everywhere 2) Changing travel policy 3) VOD & You Tube communications Solution 1 & 2) Cisco Telepresence 3) TP & Cisco Show & Share Approach through CXO, marketing & IT White Board 1) Remote Expert 2) Expert per region More customer & supplier facing time Local Site: Banking Education Health Benefits Building better relationships Improved up stream & down stream productivity Quicker time to market More travel budget Cisco Unique Cisco Show & Share Quality of experience for video 3) vs. X $$ Internal Travel vs. Customer facing Travel New ways to consume & communicate C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 9

Customer Scenario : Need to retain PBX investment White Board PSTN Extend & Connect Solution Add Cisco Soft client to PBX Cisco Collaboration BE6K Jabber desktop client Benefits Sweat current PBX asset & handset Users gain the ability to IM & dial from screen Users can migrate to new platform when required Can add full collaboration later Cisco Unique Extend & Connect PBX Integration NEW Low cost entry point Voice Gateway PBX C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 10

Customer Scenario : Improve customer experience Track customer service Solution Cisco Customer Collaboration Benfits Use customer service index to drive key teams Differentiate from the competition Increase revenue Maximise resources Address 80-20 ratio and tackle lost customers Cisco Unique Co-resident deployment on BE6K White Board +80% Incoming Calls CCX Add Report on Key Team & KPI $$$ Rev. Stream Outgoing Campaign Key Customer facing team & KPI for Business C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 11

Customer Scenario : Improving Customer experience Solution Deploying Customer facing IM Cisco Jabber & SDK Cisco Customer Collaboration Benfits Improved metrics Improved customer experience Increased sales Differentiation from competitors Improve internal communication Cisco Unique Cisco End to end solution White Board Customers can IM Business Anywhere for information and updates Key Business Teams Enabled to receive IM from Business Key Mobile Workers can IM to get instant response and answers for customers C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 12

White Board Customer Scenario : Offer Flexible working to key members of staff in areas of the business with high staff turnover Solution Cisco Home working Solution (CVO) Cisco Collaboration Cisco Security Portfolio Benefits Business retains key and most experienced staff Business gets more flexible workforce Staff save money on travel and effectively get a pay increase Cisco Unique Cisco End to end solution White Board Does Home Working Mean This? Poor VPN connectivity? No visibility of people? I m available on my Mobile? 2 x Key Home Working Applications: Webex for meetings Jabber for IM Cisco ASA Provide multiple secure connections to all home workers Secure Remote Working Across the Internet Cisco Router to Provide Secure VPN with no Token needed Video Options: Laptop Jabber Cisco Phone Cisco EX90 C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 13

Customer Scenario : Keep PBX for now Add Collab service to PBX in Cloud Try Video, IM and sharing White Board Webex-aas from the Cloud Solution Cisco Webex Meeting centre Benfits Retain PBX & sweat asset Experiment with Video, IM & sharing Reduced travel costs Cisco Unique Webex is number 1 global market leader Simple interface requires little training Cloud based so no capital expense C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 14

Features/Solution Flexibility Cisco Collaboration Cloud (Cisco WebEx Cloud & Cisco HCS) Delivering Consistent End User Experience Cisco Business Edition 6000 (On-premise) Average Customer Size 0-20 20-50 50-100 100-250 250-350 350-500 450-1000 C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 15

SIP Provider PoE Switch Voice Gateway (Cisco ISR) Cisco Business Edition 6000 Up to: 1,000 Users 1,200 Devices (MD Server) 2,500 Devices (HD Server) 1,000 Voicemail Boxes 100 Contact Center Agents 1,000 IM Users 25 Attendant Consoles 50 Sites High Availability, Optional Clustering LAN or WAN Survivable (across Branch WAN or within LAN) C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 16

BE6K is Single Collaboration Server for Voice, Video & IM Unified Communications Customer Collaboration 25 to 1000 Users Collaboration Applications ON PREMISE TelePresence C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 17

Base Configuration Add on-premise IM, Presence, UC Clients Unified CM + Unity Connection + Prime Unified Provisioning Manager Unified CM + Unity Connection + Prime Unified Provisioning Manager Unified Presence Attractive, low-entry point starter bundles bundles Bundles include: Server, Application software, UC virtualization software and provisioning manager Maximum of 5 applications supported on the server Spare virtual machine can be used for UxAC, UCCX Add redundancy by purchasing second bundle C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 18

From basic to high-quality, multi-media communications enhanced viewing, streamlined user experience. Basic Voice Communications Endpoints 3900 Series Business Communication Endpoints 6900 Series Advanced Business Communication Endpoints 7900 Series Advanced Professional Media Endpoints 8900 Series Advanced Collaborative Media Endpoints 9900 Series Video Personal & Immersive Media Endpoints EX Series and CTS Systems Cisco Jabber On Any Device Virtualization Experience Clients C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 19

Personal Multipurpose Immersive VERT ICALS Q UICK SET S INT EGRATORS TX 9000 Series TX 1300 Series Solution Platforms For custom and industry applications TX9000 TX9200 Active Collaboration Room PROFILE Series TX1310-65 MX Series Codec C90 Codec C60 Codec C40 Profile 65 Single or Dual Profile 55 Single or Dual Profile 42 MX300 and MX200 SX20 Quick Set CTS 500 EX Series Mobility 500-32 EX90 EX60 Jabber Video for TelePresence Healthcare & Education C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 20

Jabber Rich, Real-time Communications Unifying presence, IM, voice, voice messaging, desktop sharing and conferencing capabilities securely into one client on your desktop, mobile, or tablet device. One-one One-to-few Real-Time All-in-one UC Application Presence and IM Voice, Video, voice messaging Desktop sharing, conferencing Collaborate from Any Workspace PC, Mac, tablet, smart phone On-premises and Cloud Integration with Microsoft Office Best desktop collaboration experience with Public IM and Presence options C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 21

User Management & Authentication Instant Messaging, Group Chat Rich Presence Contact Search Enterprise Call Control Business Video Web/Desktop Collaboration Conferencing Medianet (MSI) Remote Access App Integration (MS Office) Visual Voicemail C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 22

Hunt Group Attendant Console Contact Center Customer call is transferred to the next extension in the group until answered lack of consistency required us to introduce a live person Customer call is answered by an attendant who directs the call with the help of a desktop GUI We were losing sales from long hold times, and frequent call transfers IVR self-service for account status Screen pop and CRM integration for centralized customer info Integrated reports reveal opportunities to improve the customer experience C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 23

Complete End-to-end solution provides right-sized collaboration capabilities for every user; unrivaled in the industry Affordable Right-priced, lowers TCO with server consolidation for reduced hardware footprint, power, and cooling Simple Deployment flexibility streamlines operations and administration through unified provisioning and automated licensing Interoperable Multiple Third-Party and legacy telepresence devices link seamlessly to form a true collaboration platform Highly-Available Optional server offers redundancy and Survivable Branch (SRST) providing peace of mind Scalable Easy upgrades, smooth migration path; ROI with agility and highest investment protection; grows with the pace of the company Sophistication Meets Simplicity Unified Communication s Purpose-built Collaboration Customer Collaboration Telepresence Any Device Connectivity Web Conferencing Voice Messaging & Paging Mobility Mobility Third-Party and Cisco UC/Collaboration Application Integration 2012 Cisco and/or its affiliates. All rights reserved. 24

Industry-Leading Solution Supports 1000 Users, 50 Sites, 100 Customer Care Agents Cisco Unified Communication Manager For call control, native call queuing Cisco TelePresence Video Communication For H.323 interoperability, B2B Cisco Prime Collaboration Provisioning, administration, management Cisco Jabber For instant messaging, presence Cisco Unity Connection For voicemail, automated attendant Cisco Unified Attendant Console For call routing, distribution Cisco Business Edition 6000 on Cisco UCS C220 M3S Rack-mount Server Solutions Two Model Options: 8 UC / Collaboration, 1 Management, 2500 Devices 4 UC / Collaboration, 1 Management, 1200 Devices Concurrently Support Multiple Applications Cisco Paging Server For point- to-point, group paging Cisco WebEx Meetings For conferencing, Cloud service Cisco Unified Contact Center Express For customer care Cisco Emergency Responder For emergency services Cisco Developer Network (CDN) For Third-Party, other Cisco UC co-resident applications Addition of New High-capacity Server Model, Supports 9VMs, 2500 Users, Third- Party and Cisco UC Applications C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 25

Cisco Unified Communications Delivers Richest Experience for Any User, on Any Device, from Any Location Work effectively, wired or wireless Single business number reach, single voice mailbox Desktop and cell phone pickup Seamlessly move calls between mobile devices and desktop phones WIRED WIRELESS Mobile collaboration Extension mobility IP phone VPN clients for remote workers C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 26

Cisco Business Edition 6000 Cisco Business Edition 6000 Docwiki Cisco Business Edition 6000 Ordering Guide Cisco Business Edition 6000 Hands-on Lab Cisco Quick Pricing Tool Cisco Business Edition 6000 Support Community Partner Resources C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 27

Turning the Spotlight on Cisco Business Edition 6000! It s time to bury that outdated telephony! https://communities.cisco.com/videos/10710 Get more here: www.cisco.com/go/be6000 Talk to us: http://cisco.com/go/be6ksupport C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 28