Installation & Operations Manual VoIP Command Center Made in the USA 3 Year Warranty N56W24720 N. Corporate Circle Sussex, WI 53089 800-451-1460 www.rathcommunications.com RP8500PBXVOIPG Ver. 3 10/18
Thank you for purchasing RATH s VoIP Command Center. We are the largest Emergency Phone Manufacturer in North America and have been in business for over 35 years. We take great pride in our products, service, and support. Our Emergency Phones are of the highest quality. Our experienced customer support teams are available to remotely assist with site preparation, installation, and maintenance. It is our sincere hope that your experience with us has and will continue to surpass your expectations. Thank you for your business, RATH Team Table of Contents Items Needed........................... Installation Steps........................ Typical System Layout.................... Page 4 Distribution Module Wiring................ Page 5 Connecting Phones to Distribution Module... Page 7 VoIP Card Programming.................. Setting Date and Time.................... Phone Programming..................... Command Center Operating Instructions.... Page 3 Page 3 Page 7 Page 10 Page 10 Page 11 Troubleshooting......................... Page 12 N56W24720 N. Corporate Circle Sussex, WI 53089 800-451-1460 www.rathcommunications.com
Items Needed Included Command Center phone with phone line cable Distribution Module System wiring (pigtail cables, power cord, ethernet cable for programming Distribution Module) Cabinet (wall mount) or Stand (desk mount) Not Included Router Network Switch (POE+ if using with POE phones) Windows Laptop Analog phone for testing Multimeter Installation Steps Step 1 Mount the Distribution Module and Power Supply with battery back up in an appropriate location, installing the cabinet for wall mount units or the stand for desk mount units accordingly. Then remove the knock outs (if applicable). The recommended location to mount the Distribution Module and Power Supply is in a network closet or machine room. Mount the Command Center according to the owner s specifications. Follow the diagram below for attaching the extender and foot stand to the back of the Command Center phone as needed. Step 2 For 1-48 zone systems, remove the screws on the back of the Distribution Module and remove the cover to expose the internal RJ45 interface connections. Page 3
SOLID LIGHT: CALLING BLINKING LIGHT: RECEIVED SOLID LIGHT: CALLING BLINKING LIGHT: RECEIVED SOLID LIGHT: CALLING BLINKING LIGHT: RECEIVED SOLID LIGHT: CALLING BLINKING LIGHT: RECEIVED Typical System Layout Rath IP Phone HELP PHONE Cat 5E or Cat 6E cabling Note: Local and/or state codes may have additional cabling requirements. Please check with your local AHJ. Base Station HELP PHONE Two Wire Connection HELP PHONE Distribution Module Connection from WAN Port on VoIP Card to Network Components Ethernet from CPU Card to Network Components Network Components Router HELP PHONE Power Supply with UPS Network Switch 120v Power Source Maximum wire run between connected devices is 300 Page 4
Distribution Module Wiring Step 3 Card Wiring The maximum cable length to the Comand Center is 6200 for 22AWG and 3600 for 24AWG cable Local and/or state codes may have additional cabling requirements. Check with your local AHJ. VoIP Call Boxes are not hardwired to the Distribution Module Option 1 1-48 Zone VoIP System: Plug the supplied RJ45 pigtail cables into the RH45 interface connections following the wiring chart and pin-out color scheme below Refer to the top of the cards to see what type of RJ45 interface and number of extensions The same pin-out color scheme should be used for the primary card and for all additional cards The system uses T568-A for pin-out wiring On top of each card there is a table indicating RJ45 interface usage: SLT is the port used for connecting hardwired Call Boxes DKP is the port used for connecting Command Center phone(s) TWT is the port used for outside Telco lines The first card installed will always be: Interface 1 (01-04): connection for 4 hardwired Call Boxes (SLT) Interface 2 (05-06): connection for 2 Telco lines (TWT) Interface 3 (07-08): connection for up to 2 Command Center phones (DKP) The VoIP interface card is always intalled in slot 5 and will have the WAN port connected to the network components via an ethernet cable 2004 PHONE 4 01-04 05-06 07-08 SLT TWT DKP S01-S04 S05-S06 S07-S08 TELCO LINE 1 COMMAND CENTER 1 2001 2002 PHONE 2 PHONE 1 2003 TELCO LINE 2 COMMAND CENTER 2 PHONE 3 Note: Do not use the green and brown pairs Page 5
Option 2 64-128 Zone VoIP System: Plug the supplied RJ45 pigtail cables into the RJ45 interface connections following the wiring chart and pin-out color scheme below Refer to the top of the cards to see what type of RJ45 interface and number of extensions The same pin-out color scheme should be used for the primary card and for all additional cards. The system uses T568-A for pin-out wiring On top of each card there is a table indicating RJ45 interface usage: S_ are the ports used for connecting hardwired Call Boxes TD(1-2)(3-4) with a dot under the D is the port used for connecting Command Center phone(s) TD(1-2)(3-4) with a dot under the T is the port used for outside Telco lines The first card installed will always be: Interface 1 (S01-S04): connection for 4 hardwired emergency phones Interface 2 (S05-S08): connection for 4 hardwired emergency phones Interface 3 (S09-S12): connection for 4 hardwired emergency phones Interface 4 (S13-S16): connection for 4 hardwired emergency phones Interface 5 (D1-2): connection for up to 2 Command Center phones Interface 6 (T1-2): connection for up to 2 outside Telco lines Connect the WAN port on the control card to the network components via an ethernet cable S01-S04 S05-S08 S09-S12 S13-S16 D1-2 T1-2 COMMAND CENTER 1 TELCO LINE 1 2004 2001 2002 PHONE 2 PHONE 1 2003 2008 2007 COMMAND CENTER 2 PHONE 4 PHONE 3 2005 2006 PHONE 6 PHONE 5 2012 2011 PHONE 8 PHONE 7 2009 2010 PHONE 10 PHONE 9 2016 2015 PHONE 12 PHONE 11 2013 2014 PHONE 14 PHONE 13 TELCO LINE 2 PHONE 16 PHONE 15 Note: Do not use the green and brown pairs Page 6
Connecting Phones to Distribution Module Step 4 Connect the phones Note: The maximum wire run between network devices is 300 Standard Setup IP Phones: Connect the POE+ Network Switch to the POE port on the phone via an ethernet cable Elevator Phones ONLY Analog Phones with IP Interface: Connect the Network Switch to a RATH IP Interface via an ethernet cable Connect the RATH IP Interface to the phone via a phone line cable Cat 5E is the minimum standard cable for the system. Check with your local AHJ to ensure you are in compliance with state and/or local codes. Step 5 Apply AC power to the Distribution Module by connecting the supplied power cable from the Distribution Module to the RATH model RP7700104 Power Supply. Step 6 Turn on the Power Supply Step 7 Power on the Distribution Module VoIP Card Programming Step 8 Program the VoIP Card Note: If network information is provided to RATH at the time of purchase, then no additional information needs to be entered for the VoIP card. If network information is NOT provided, the following needs to be performed: 1. Connect the ethernet port of the Distribution Module to your Windows laptop using an ethernet cable a. For 1-48 zone systems, the ethernet port is located on the back of the housing b. For 49-150 zone systems, the ethernet port is the one closest to the power switch 2. Change the IP address of the laptop s network interface card a. Navigate to Control Panel b. Click on Network and Internet c. Click on Network and Sharing Center d. Click on Change Adapter Settings e. Right click on Ethernet Page 7
f. Click on Properties g. Double click on Internet Protocol Version 4 h. Click Use the Following IP Address i. Change IP to the default IP address range of the Distribution Module (recommend using 192.168.1.200) j. Change Subnet Mask (default is 255.255.255.0) 3. Turn off the wireless card on the laptop (if applicable) 4. Log in to the Distribution Module a. Enter 192.168.1.202 into the web browser (Google Chrome is recommended) b. Log in as System Engineer and enter Password: Rath7284! 5. Enter VoIP information a. Navigate to VoIP Configuration in left side menu b. Click the drop-down arrow, more menu options should appear c. Click VoIP Port Parameters 6. Enter Server Information a. Navigate to WAN Port (IPV4 Settings) b. Enter the assigned network IP address into the IP Address line c. Enter the Subnet Mask of your network into the Subnet Mask line d. Enter the Router IP address into the Default Gateway line 7. Click Submit Page 8
8. Setting up SIP Extensions a. Click SIP Extension Settings b. VOIP Port 1 should be selected c. Enter the desired name in the Name line d. Enter the extension in the SIP ID line i. This must be a number above 4000 to avoid issues within the system ii. Example: 1. Extension 1 = 4001 2. Extension 2 = 4002 e. Enter the desired password in the Password line i. Be sure to follow the password requirements displayed on the screen f. Click Submit Page 9
Setting the Date and Time Step 9 All Distribution Module programming will be done from the Command Center handset 1. To enter Program Mode a. Dial 1#91 b. Enter Password: 7284 2. To program the time zone a. Dial 1002 followed by the appropriate time zone code Eastern = 111 Central = 112 Mountain = 113 Pacific = 114 3. To program the date (month-day-year format) a. Dial 1001 followed by the date Example: 1001 02152011 for February 15, 2011 b. Touch the GREEN button in the middle of the phone when finished 4. To program the time (military time including hour-minute-second) a. Dial 1003 followed by the time Example: 1003 143000 for 2:30pm 5. To exit Program Mode dial 00 followed by the GREEN button Phone Programming Step 10 The VoIP Call Box is preprogrammed for Memory Location 1 to dial 3931 in order to call the Command Center first. Optionally, the VoIP Call Box can be programmed to dial an outside number if the call is not answered at the Command Center. To do this, follow these instructions at the Command Center: 1. Press the speaker phone button 2. Dial 1, 3, 4 3. Dial 9, then the external number 4. Press #, * 5. To exit Program Mode dial 00 followed by the GREEN button Step 11 Program the location message (optional) 1. Set the message frequency to option 3 2. In the message recording, state the location of the call box followed by To begin two-way communication press * Page 10
Command Center Operating Instructions Indicator Status: 1. Red LED Light - Incoming Call or Connected to Outside Party 2. Blue LED Light - Active Call 3. Blue LED Flashing - Call on Hold Answering Call at Command Center: 1. Lift handset to answer the first incoming call 2. Press Call Answer Button 1 3. If multiple calls are coming in, press the subsequent Call Answer Buttons 2, 3, etc. (this will place previous calls on hold) 4. To rejoin a call on hold, press the flashing blue LED next to the desired location Disconnect Calls: Option 1 1. Hang up the handset to disconnect an active call Option 2 1. Select the flashing blue LED to take the call off hold 2. Hang up the handset to disconnect the call Note: Each call must be disconnected individually Calling a Location: 1. Pick up the handset and dial the extension Calling a Location: 1. Pick up the handset and dial the extension Joining a Call Already in Progress: 1. Pick up the handset and press the red LED, then the number 5 button on the keypad Call the Last Location that Dialed Out: 1. Pick up the handset and dial 1092 Page 11
Troubleshooting Problem Command Center will not power on Emergency phones will not call out Phone will make internal calls, but not external calls Insufficient volume on call boxes Lights continuously blink on button for call box Lights periodically blink on Command Center Possible Cause & Solutions Check wires for voltage. It should be 28VDC. If no voltage is detected, confirm you are connected to the DKP interface on the Distribution Module. If you have 48VDC, you are incorrectly connected to an SLT interface. Check wires for voltage. It should be 48VDC. If no voltage is detected, confirm you are connected to the SLT interface on the Distribution Module. Note: some SLT interface only use the blue and orange pairs. If you have 28VDC, you are incorrectly connected to the DKP interface. Make sure you dial any access digit that may be required to dial out of your building Check that the phone line is connected to the correct port on the Distribution Module Verify the phone line by making sure it has 48-52VDC on the line and use an analog phone to verify you are able to call in and out. To adjust the volume on SmartPhones, turn the VR1 potentiometer. The phone is not properly hung up. Lift the Command Center handset, select the blinking light, then hang up the handset. This indicates the phone is doing a phone line check. This is a normal function of the system and no action is needed. To disable this function, refer to the SmartPhone Programming Guide Page 12