Bright House Networks Enterprise Solutions Voice Data Cloud Managed Services FINAL Proposal for: City of Port Orange Lisa Bryant Account Executive Bright House Networks Enterprise Solutions 65 S Keller Rd Orlando, Florida 32810 Cell: 386-479-4074 Lisa.Bryant@mybrighthouse.com Proposal Date: 4/14/2016 WE RE WIRED DIFFERENTLY.
Central Florida Division City of Port Orange, Thank you for the opportunity to assist you with your business services needs. As the local leader of advanced communications and networking services, we think globally, but invest locally in the long-term success of our clients and our community. We ve built our leading edge all fiber network from the ground up to provide the connectivity, security, and reliability today s organizations demand. The strength of our network, combined with a comprehensive portfolio of products and services, allows us to design and deliver highly customized, scalable, and technologically advanced Enterprise Solutions. Most importantly, we don t force a one-size-fits-all product; we work closely with our clients to deliver an integrated solution that meets your organization s specific needs. All of our innovative solutions are delivered over our privately owned and operated all fiber network and backed by a world-class team of dedicated account representatives, management, engineers, and technicians who are locally based to provide full-time support 24/7/365. The result is superior performance you can always rely on. Please take a few moments to review this product overview and proposal, and let me know if you have any questions. I'm looking forward to working with you and your business. Sincerely, Lisa Bryant Enterprise Account Executive
Overview Bright House Networks Enterprise Solutions is a trusted provider of advanced communications and networking services with an extensive, privately owned, all fiber network in the markets we serve. A leading provider in Florida, we also have footprints in Bakersfield, CA; Birmingham, AL; Indianapolis, IN, and Detroit, MI. Our comprehensive product portfolio of Voice, Data, Cloud, and Managed Services combines the strength of our reliable all fiber network and the versatility of our multi-faceted, cloudbased features and services. Our industry-leading products and locally based, dedicated team of management, engineers, and technicians can support the needs of medium businesses to large scale, multi-site organizations. We believe that in order to truly deliver advanced networking solutions that are reliable, customized, and innovative, we need a strong personal relationship with every business we serve. We don t force a one-size-fits-all, cookie-cutter product that fails to take the client s needs into account. Instead, we listen to our client s requirements and deliver a customized solution that s developed, designed, and supported by a world-class technology team. We learn our client s business to fully understand their needs and goals, and we work closely with them to exceed those goals. Our success is based on a premise: to think differently about our clients. We view them differently. We know our clients. They have a face and a name. We see them as true partners, not line items. We deliver solutions differently. We innovate from a client-centric point of view, not a company-defined product line-up. Our products and services are delivered with real-time guaranteed service levels (SLAs). We build client relationships differently. We base them on strong local connections and superior customer service, including a local account team and executive management support that eliminates bureaucracy and accelerates problem solving. We re focused differently. We own and operate our network end-to-end to invest in the longterm success of each client, and our community, with superior network performance they can always count on. Simply put We re Wired Differently. 3
Hosted Voice Hosted Voice from Bright House Networks Enterprise Solutions is a fully managed cloud-based solution that offers advanced unified communications customized to fit your organization s specific needs. It s a fully scalable solution that improves productivity and provides a flexible, cost-effective pay-as-you-go feature to fit any budget. Hosted Voice provides seamless connection to the office from anywhere, maximizing the productivity of your mobile and remote employees. Hosted Voice is reliable and responsive. Our fully redundant facilities-based IP core infrastructure ensures availability and quality of service. Features such as voice mail and automated attendant are located in the cloud, which means there is no loss of service due to inclement weather or local loss of power, ensuring business continuity. As technology advances, features are seamlessly integrated in the Enterprise Solutions cloud and automatically upgraded, eliminating costly and difficult upgrades that organizations face when managing a premise-based voice platform. Hosted Call Center Hosted Call Center is a cloud-based call center solution to fit multiple needs and functions ranging from an informal to highly complex call center environment. It supports call center functions to intelligently route calls with cloud-based inbound call center features such as customizable Call Center Agent Feature Packs, advanced call control, supervisor monitoring features, robust call center reporting, and real-time tracking. Whether you have a simple, informal call center environment or operate a complex high-volume call center, Enterprise Solutions will scale the solution to your organization s needs. From automatically routing calls anywhere with a simple call distribution and queuing scenario to advanced routing and call management options, our fully managed solution includes all the equipment, software, and service, without burdensome startup costs. Enterprise Trunking Enterprise Trunking from Bright House Networks Enterprise Solutions is a smart choice for an organization with a substantial investment in an existing private branch exchange (PBX) or key system. Enterprise Trunking is a cost-effective way to upgrade and expand your premise-based voice system using dedicated fiber-based connectivity. Enterprise Trunking seamlessly integrates your organization s data, local, and long distance calling over a dedicated and secure all fiber connection. It can be customized to the specifications of your organization to ensure interoperability with any premise-based phone system, and can be scaled up quickly as your company s needs expand. 4
Dedicated Internet Access Bright House Networks Enterprise Solutions provides reliable Dedicated Internet Access that can support large bandwidth requirements by providing a dedicated all fiber connection between your company and the Internet. Our solutions are scalable, so it s simple to adjust bandwidth as your company expands and requirements change. Dedicated Internet Access easily integrates with our portfolio of enterprise products and services to provide your organization with a cost-effective, seamless solution utilizing the latest in advanced technologies. We provide exceptional connectivity with our fully redundant facilities-based IP core infrastructure to support the complex operations of large organizations. Metro Ethernet Metro Ethernet is a private and secure Wide Area Network (WAN) solution that connects across multiple sites. Bright House Networks Enterprise Solutions delivers Metro Ethernet services that provide flexible, seamless point-to-point and multipoint-to-multipoint connectivity that can be customized to costeffectively meet your organization s growing bandwidth demands. Delivering wide area connectivity with symmetrical upload and download speeds up to 10 Gbps, Metro Ethernet allows your organization to securely extend its reach and connect multiple locations via dedicated all fiber access. Our all fiber Metro Ethernet services can be easily deployed in multiple configurations based on your organization s specific requirements. We optimize existing resources by working in conjunction with your current LAN infrastructure and IT staff to support and connect all your locations to streamline operations and enhance employee productivity. Metro area connectivity needs differ from organization to organization, so we don t force a one-size-fits-all service. We ll customize a Metro Ethernet solution to fit your exact specifications, now and for the future. Unified Communications Unified Communications (UC) from Bright House Networks Enterprise Solutions allows organizations to take full advantage of today s borderless work environment, both within the office and outside of it, by increasing productivity, improving reachability, and enhancing efficiency. UC works with our Hosted Voice solution adding significant enhancements including instant messaging and presence, desktop sharing, video calling, and web collaboration. Cloud-powered and fully managed, it provides a seamless communications experience across fixed and mobile platforms your desk phone, desktop, Apple and Android devices, or laptop. 5
Managed Security Managed Security from Bright House Networks Enterprise Solutions provides a comprehensive selection of Managed Internet Security and Managed Email Security services to protect your network, applications, and email from the growing threat of security breaches and attacks with leading edge firewall protection and advanced network defense systems to inbound and outbound email. Enterprise Solutions will design and proactively manage a customized solution to help you keep pace with emerging security threats. We partner with industry leader Cisco for customized email security solutions and enterprise class firewall and router equipment that scale to meet your needs. Managed Network Eliminate costly and unexpected capital expenses by converting to an affordable monthly operating expense with our Managed Network services. Managed Wide Area Network (WAN) and Managed Local Area Network (LAN) from Bright House Networks Enterprise Solutions can help your organization stay competitive and improve profitability. We provide new Cisco equipment with ongoing warranty support, software patch updates, maintenance, repair, and replacement, saving your organization the cost of network upkeep. Equipment monitoring is performed 24/7/365, maximizing your company s network availability, performance, and efficiency. Our upfront network design and installation ensures the best technology solution for your organization s network needs. Managed WiFi Keep your workforce, customers, and business partners connected 24/7/365 with Managed WiFi from Bright House Networks Enterprise Solutions. Managed WiFi includes the installation, implementation, and ongoing management of your organization s own private and secure WiFi network. It s designed to align with your specific security requirements and includes the installation of multiple WiFi access points to ensure superior and reliable signal quality. Managed WiFi will support your growing access needs, while providing consistent, secure wireless connectivity. Our solutions are backed by strong service level guarantees over our privately owned all fiber network. Our core fiber backbone is supported by 24/7/365 monitoring. 6
Initial Budgetary Proposal: Dedicated Fiber Internet Access, SIP, and High Speed Data Prepared For: Prepared By: City of Port Orange Lisa T. Bryant Date: 4/14/2016 Solution Includes: PORT ORANGE CITY HALL / 1000 City Center Cir o 1000Mbps Dedicated Internet Access $5,000 per month 128 IP Addresses $49 per month o 48 SIP Sessions $550 per month Includes: 500TNs, 5,000 Domestic LD Minutes o 5,000 Domestic Long Distance Minute Plan $125 per month PORT ORANGE FIRE STATION #72 / 6027 Central Park Blvd o High Speed Data 100x10 $135 per month PORT ORANGE FIRE STATION #75 / 1701 Town West Blvd o High Speed Data 100x10 $135 per month PORT ORANGE FIRE STATION #74 / 6701 Airport Rd o High Speed Data 100x10 $135 per month PORT ORANGE PARKS MAINTENANCE FACILITY / 5839 Trailwood Dr o High Speed Data 100X10 $135 per month PORT ORANGE CYPRESS HEAD CELL TOWER / 6272 S. Williamson Blvd o High Speed Data 50x5 $85 per month TOTAL PER MONTH $6,424 per month Considerations: 36 Month Term (with 2 year renewal option as specified in RFP No. 16-13). One-Time Installation Fee for Coax Based Services: $300. Assumes 90-120 days for construction/installation this is a standard timeline. Fiber is backed by a Service Level Guarantee of a 1 Hour Response Time and a 4 Hour Mean Time to Repair. Note: Agreement is contingent on Bright Acceptance of Quoted Rates and Term against Internal Financial Feasibility Model. 7
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