FirstResponder Emergency Coordination under Time Critical Scenarios: Deploying CoMotion in the field of Emergency Dispatch 7.26.2010 Cinnie Huang Oren Kravetz Kami Neumiller Kevin Tassini Jan Zheng 1
Thank You: 2 2
Project Lead Design Documentation Research Technical Cinnie Huang Oren Kravetz Kami Neumiller Kevin Tassini Jan Zheng The Team 3 3
Overview Research Design Iterations Next Steps Agenda 44
Our Client 5 5
To find ways to solve the complexity of information flow and hierarchy between multiple agencies in the first responder domain. Project Charge 6.14.2010 6
CoMotion Visualization & Collaborative Decision-Making Image Courtesy of General Dynamics 76
Identify ways that GD Viz can leverage CoMotion to assist First Responders Our Project 87
Identify ways that GD Viz can leverage CoMotion to assist First Responders Observe breakdowns in inter-agency collaboration Our Project 97
Identify ways that GD Viz can leverage CoMotion to assist First Responders Observe breakdowns in inter-agency collaboration Create a design that manages complex information and facilitates event planning Our Project 107
Why is Our Project Important? We aim to improve the safety and efficiency of first responders. 11 8
Timeline 12 11
Timeline 13 12
Overview Research Design Iterations Next Steps Agenda 14 9
First Responder Our Definition Respond to critical incidents or emergencies Plan for local events Ensure the safety of the community 15 10
16 14
17 16 14
Locations 18 17 15
Exploration Contextual Inquiry Retrospective Interview Site Visits Diary Studies Literature Review Competitive Analysis CoMotion Training Evaluation Prototyping Think Aloud Explorative Research With 43 People Ideation Analogies Storm Speed Dating Creative Workshop Creation Wireframes 19 18 16
Who We Talked To 8 Police Officers 3 Medical Emergency Personnel 6 Firefighters 16 Dispatchers 1 Councilman 9 Planning Committee Representatives 20 19 13
Interviews Retrospectives Contextual Inquiries Diary Studies 21 20 17
Research Findings 22 21 18
Design Directions 23 22 19
Design Directions 24 23 20
Event Planning Multi-Agency Collaboration Complex Information Time Consuming 25 24 21
Events July Fourth Regatta Obama Visit G-20 Summit 26 25 22
Planning Execution Post Analysis Event Life Cycle 27 26 23
Planning Execution Post Analysis Event Life Cycle 28 27 24
Exploration Contextual Inquiry Retrospective Interview Site Visits Diary Studies Literature Review Competitive Analysis CoMotion Training Ideation Ideation Analogies Storm Speed Dating Creative Workshop Evaluation Prototyping Think Aloud Creation Wireframes 29 25
Brainstorming 30+ Ideas 30 29 26
Speed Dating 20 Concepts 31 30 27
Exploration Contextual Inquiry Retrospective Interview Site Visits Diary Studies Literature Review Competitive Analysis CoMotion Training Created 30+ Wireframes Ideation Analogies Storm Speed Dating Creative Workshop Evaluation Prototyping Think Aloud Creation Wireframes 32 31 30
Creative Workshop Visual Affordance Web Conventions Interaction Techniques 33 32 29
Iterations, Iterations, Iterations 34 33 31
Exploration Contextual Inquiry Retrospective Interview Site Visits Diary Studies Literature Review Competitive Analysis CoMotion Training Tested 6 Iterations with 20+ People Ideation Analogies Storm Speed Dating Creative Workshop Evaluation Prototyping Think Aloud Creation Wireframes 35 34 32
Prototyping Design Validation Reveal Information Needs 36 35 33
Think Aloud Usability & Affordance Information Legibility 37 36 33
Overview Research Design Iterations Next Steps Agenda 38 37 34
Architecture 39 38 35
Architecture 40 38 35
Architecture 41 39 36
Architecture 42 41 38
Application Flow 43 42 39
Coordination 44 41
Meet Susan 45 47 44
Scenario: Pirates Family Fun Run 46 48 45
Demo 47 49 46
Overview Research Design Iterations Next Steps 48 50 47
Iterations 49 51 48
PROBLEM/GOOD ASPECT Disjoint Map & Unit Placement Interaction SOLUTION Layout Redesign Iterations 50 52 49
PROBLEM/GOOD ASPECT Disjoint Map & Unit Placement Interaction SOLUTION Layout Redesign Iterations 51 53 50
Iterations 52 54 51
PROBLEM/ GOOD ASPECT Lack Jurisdiction & Contact Info Map is Too Small SOLUTION Incorporate Jurisdiction Zones & Contacts Enhance Map View Iterations 53 55 52
PROBLEM/ GOOD ASPECT Lack Jurisdiction & Contact Info Map is Too Small SOLUTION Incorporate Jurisdiction Zones & Contacts Enhance Map View Iterations 54 56 53
Iterations 55 58 55
Iterations 56 57 54
PROBLEM/ GOOD ASPECT Unit Placement Pop Up Box is Disruptive Unclear Timeline Interaction Great All in One Visualization SOLUTION Explore Panel Design, Drag and Drop Affordance Make Timeline more prominent Iterations 57 59 56
PROBLEM/ GOOD ASPECT Unit Placement Pop Up Box is Disruptive Unclear Timeline Interaction Great All in One Visualization SOLUTION Explore Panel Design, Drag and Drop Affordance Make Timeline more prominent Iterations 58 60 57
Iterations 59 61 58
PROBLEM/ GOOD ASPECT Easier Drag and Drop Attendance List & Personnel Search Timeline is not Noticeable Great Map Personalization SOLUTION Develop Icon Shadow/Cursor Design Create Searchable Contact List Develop Slider Design, Time Stamp Iterations 60 62 59
PROBLEM/ GOOD ASPECT Easier Drag and Drop Attendance List & Personnel Search Timeline is not Noticeable Great Map Personalization SOLUTION Develop Icon Shadow/Cursor Design Create Searchable Contact List Develop Slider Design, Time Stamp Iterations 61 63 60
Iterations 62 64 61
Iterations 63 65 62
PROBLEM/ GOOD ASPECT Buttons are not Noticeable Scaling Charts Problem Intuitive Icons Easy Unit Assignments SOLUTION Redesign Button and Layout Overlay & Filters Iterations 64 66 63
PROBLEM/ GOOD ASPECT Buttons are not Noticeable Scaling Charts Problem Intuitive Icons Easy Unit Assignments SOLUTION Redesign Button and Layout Overlay & Filters Iterations 65 67 64
Plan Sharing All in One Icon Feed Forward Button Noticeability Timeline Visualization Task Duplication Visual Affordance Easier Unit Placement Interaction Familiar Terminology Information Management 66 68 65
What First Responders Say 67 69 66
Overview Research Design Iterations Next Steps Agenda 68 70 67
Create Stand Alone Application 69 71 68
Explore Uses in Other Devices and Domains 70 72 68
Validate Other Geographical Locations 71 73 68
Conclusion Enables Multi-Agency Collaboration Visualizes Complex Data Improves Efficiency in Planning 72 75 69
Contact Information Cinnie Huang cinnie220@gmail.com Oren Kravetz okravetz@gmail.com Kami Neumiller k.neumiller@gmail.com Kevin Tassini kevintassini@gmail.com Jan Zheng janz@andrew.cmu.edu 73 76 70