Vega Series VoIP Gateways Ernesto Casas ecasas@sangoma.com
Agenda Gateways Why? Vega Product Line Why Vega is the Best Why Feature Rich is not always Complex Applications Q&A
A Few Facts About Sangoma An industry pioneer, founded in 1984 Public company (TSX-V: STC) Staff of 60 in offices in Canada: Toronto + Montreal USA: New Jersey UK: London Hong Kong Sells product worldwide via an extensive network of distribution partners/resellers Recent acquisition of Vegastream portfolio of Media Gateways Technologies Inc. 3
VegaStream History Formed in early 1998 Background from Pace Micro Field trials with Sonera August 1999 Technical History H.323 support since 1998 SIP support since 1999 (our own developed stack) Several Awards over the years Locations Bracknell, UK (now Sangoma Technologies Inc) VegaStream India Technologies Inc. 4
Innovation and Interoperability Technologies Inc. TRAINING Technologies Inc. 03/06/2012 5 5
Why VoIP Gateways? Because the traditional networks and VoIP networks co-exist and they need to communicate Evolutionary Approach to VOIP Reduced Costs Investment Protection of Existing Infrastructure Highly flexible in terms of adapting to existing customers requirements particularly Multi-Vendor installations Reduced Cost of Adoption Installation Training Better ROI for the Service Provider and the End User Technologies Inc. 6
Vega Series Portfolio of Gateways
Vega Series: Telecom Appliances Vega 50 Europa name will be dropped H.323 / SIP Up to 8 port BRI Up 10 ports FXO/FXS combos Vega 5000 H.323 / SIP 16, 24, 32 or 50 FXS 2 FXO failover to PSTN Vega 100, 200, 400 8 to 120 VoIP calls H.323 / SIP Up to 4 T1/E1 (PRI, CAS) Power fail hardware Expandability and upgrades DSP modules Software license Technologies Inc. 8
Features All Gateways VoIP Protocols SIP or H.323 TLS / SRTP for security (1) Dual LAN + Console Port Management Web GUI CLI RADIUS SNMP Syslog Billing logs Powerful routing capabilities Remote Firmware Upgrade Vocoding G.711, G.729, G.723, GSM(1) G.168 Echo Cancellation T.38 Fax relay Non Concentrating Enhanced Network Proxy Technologies Inc. 9
Vega 100 30 calls (1 E1/T1) Fixed PSTN Combination 1 E1/T1 main ports 1 E1/T1 failover relay ports VoIP Density 30 ports Internal Power Supply Desktop or 19 rack mount Dimensions 1U 17.2 x 1.7 x 10.8 Technologies Inc. 10
Vega 200 60 Calls (2 E1/T1) Fixed PSTN Combination 2 E1/T1 main ports 2 E1/T1 failover relay ports VoIP Density 60 ports Internal Power Supply Desktop or 19 rack mount Dimensions 1U 17.2 x 1.7 x 10.8 Technologies Inc. 11
Vega 400 8 to 120 calls (4 T1/E1) Fixed PSTN Combination 4 T1/E1 main ports 4 T1/E1 failover relay ports All 4 ports always active VoIP Density 8 to 120 ports (software licenses) DSP Modules for upgrades Internal Power Supply Desktop or 19 rack mount Dimensions 1U 17.2 x 1.7 x 10.8 Technologies Inc. 12
Vega E1/T1 All E1 Protocols Euro-ISDN ISO QSIG VN4 QSIG Feature Transparency (H.323) CAS R2MFC T1 Protocols NI1/NI2 AT&T 5ESS DMS100 ISO QSIG QSIG Feature Transparency (H.323) CAS (RBS) E&M wink start Loop start Ground start 4 PRI / CAS trunks (always on!) NT / TE configurable Including pin switching Fractional E1/T1 support Technologies Inc. 13
Vega E1T1 Front View Power Lan 1-100 base TX Lan 1-10 base T Lan 2-100 base TX Lan 2-10 base T ISDN DSL status - NT - L2 L2 Status LED LED Off LED Flashing LED On E1/T1 Status No Physical Connection Physical Only (L1 Active) Physical + Signaling (L1 + L2 Active) Technologies Inc. 14
Vega E1T1 Rear View Power Switch DSL 4 AC Power DSL 3 DSL 2 DSL 1 LAN 2 LAN 1 Serial (RS232) PCMCIA upgrades > No NT/TE specific cables pin-outs are switched internally Technologies Inc. 15
Vega 400 DSP Modules Base Vega 400 comes with enough DSP capacity for up to 30 calls Over 30, more DSP s are required to support density Add DSP modules Unscrew back cover to reveal 2 PCMCIA slots 2 types of PCMCIA modules are available: 1 DSP module 3 DSP module Provisioning: 8-30 ports: No module 31-60 ports: 1 x 1 DSP module 61-90 ports: 2 x 1 DSP modules 91-120 ports: 1 x 3 DSP module Technologies Inc. 16
Fallback ports in case of failure Failover Unit E1/T1 cables Main Unit E1/T1 cables To/From Telco Technologies Inc. TRAINING Technologies Inc. 03/06/2012 17 17
Fallback ports in case of failure Failover Unit Main Unit Internal relay trips to connect to failover ports T1/E1 cables To/From Telco Technologies Inc. TRAINING Technologies Inc. 03/06/2012 18 18
Fallback ports alternative use SIP ITSP ISDN ISDN Vega inserted between PBX and PSTN Completely transparent Groom calls to SIP over time Resilience in case of failure or maintenance Technologies Inc. TRAINING Technologies Inc. 03/06/2012 19 19
Fallback ports alternative use SIP ITSP ISDN ISDN Internal relays trip to connect PBX to Telco To/From PBX T1/E1 cables To/From Telco Technologies Inc. TRAINING Technologies Inc. 03/06/2012 20 20
Vega 5000 High Density FXS Gateway Port Combinations 16 FXS + 2 FXO 24 FXS + 2 FXO 32 FXS + 2 FXO 50 FXS + 2 FXO Fully functional FXO ports FXO fallback FXS Capabilities 8km loop length support Secondary protection included 80Vrms ringing Internal Power Supply Dimensions (rack mountable): 17.2 x 1.7 x 10.8 (1) Optional License Technologies Inc. 21
Vega 5000 Front View Power Lan 1-100 base TX Lan 1-10 base T Lan 2-100 base TX Lan 2-10 base T Vega Ok 4 LEDs unused FXS calls local FXO calls Vega ready Telephony Status LEDs LED Off LED on No Calls in Progress 1 or More Calls in Progress Vega OK LED LED Off LED Flashing LED On Over Temp Fan Failed All OK Technologies Inc. 22
Vega 5000 Rear View Serial number / LAN1 MAC Address FXS interfaces 1 to 24 LAN 1 LAN 2 Serial (RS232) Earth Point FXO fallback interfaces AC Power Power Switch Technologies Inc. 23
Vega 50 Low Density Gateway FXS 4 FXS + 2FXO 8 FXS + 2 FXO Fully functional FXO ports FXO fallback FXO 4 FXO 8 FXO BRI 2 BRI 4 BRI 8 BRI (1) NT, TE Support Phantom power Pin switching External Power Supply Dimensions: 11.8 x 1.75 x 9.33 (1) By request only (MOQ 50) Technologies Inc. 24
What s in the box? All gateways Rack mount kit Quick start guide License agreement Power cord (country specific) Ethernet cable Vega 400 & 5000 Console cable Vega 400 4 x E1T1 cables Vega 50 External power brick Technologies Inc. 25
Vega Series: Telecom Appliances Vega 50 Europa name will be dropped H.323 / SIP Up to 8 port BRI Up 10 ports FXO/FXS combos Vega 5000 H.323 / SIP 16, 24, 32 or 50 FXS 2 FXO failover to PSTN Vega 400 8 to 120 VoIP calls H.323 / SIP Up to 4 T1/E1 (PRI, CAS) Power fail hardware Expandability and upgrades DSP modules Software license Technologies Inc. 03/06/2012 26
Features All Gateways VoIP Protocols SIP or H.323 TLS / SRTP for security(1) Dual LAN + Console Port Management Web GUI CLI RADIUS SNMP Syslog Billing logs Powerful routing capabilities Remote Firmware Upgrade Vocoding G.711, G.729, G.723, GSM(1) G.168 Echo Cancellation T.38 Fax relay Non Concentrating Enhanced Network Proxy(1) Technologies Inc. 03/06/2012 27
Vega 400 8 to 120 calls (4 T1/E1) Fixed PSTN Combination 4 T1/E1 main ports 4 T1/E1 failover relay ports All 4 ports always active VoIP Density 8 to 120 ports (software licenses) DSP Modules for upgrades Internal Power Supply Desktop or 19 rack mount Dimensions 1U 17.2 x 1.7 x 10.8 Technologies Inc. 03/06/2012 28
Vega400 8 to 120 calls (4 T1/E1) cont. E1 Protocols Euro-ISDN ISO QSIG VN4 QSIG Feature Transparency (H.323) CAS R2MFC T1 Protocols NI1/NI2 AT&T 5ESS DMS100 ISO QSIG QSIG Feature Transparency (H.323) CAS (RBS) E&M wink start Loop start Ground start 4 PRI / CAS trunks (always on!) NT / TE configurable Including pin switching Fractional E1/T1 support Technologies Inc. 03/06/2012 29
Vega 5000 High Density FXS Gateway Port Combinations 16 FXS + 2 FXO 24 FXS + 2 FXO 32 FXS + 2 FXO 50 FXS + 2 FXO Fully functional FXO ports FXO fallback FXS Capabilities 8km loop length support Secondary protection included 80Vrms ringing Internal Power Supply Dimensions (rack mountable): 17.2 x 1.7 x 10.8 Technologies Inc. 03/06/2012 30
Vega 50 Low Density Gateway FXS 4 FXS + 2FXO 8 FXS + 2 FXO Fully functional FXO ports FXO fallback FXO 4 FXO 8 FXO BRI 2 BRI 4 BRI 8 BRI (1) NT, TE Support Phantom power Pin switching Technologies Inc. External Power Supply Dimensions: 11.8 x 1.75 x 9.33 03/06/2012 31
Vega Series Business Applications and Use Cases
SIP Trunking ITSP SIP / VoIP Previous connection to PSTN: Analogue / BRI / PRI PBX, TDM Endpoints Technologies Inc. 03/06/2012 33
SIP Trunking with Resilience ITSP SIP / VoIP PSTN On SIP / www / WAN failure Vega reroutes all calls via PSTN Analogue BRI PRI PBX, TDM Endpoints Technologies Inc. 03/06/2012 34
PSTN Trunking for IP PBXs IPBX Snom 3CX Asterisk Cisco Avaya Etc. PSTN Analogue BRI PRI SIP/VoIP SIP/VoIP LAN IP Phones Technologies Inc. 03/06/2012 35
Analogue Connectivity for IP PBXs IPBX Snom 3CX Asterisk Cisco Avaya Etc. PSTN Analogue BRI PRI SIP/VoIP SIP/VoIP LAN FXS FXS FXS IP Phones Analogue endpoints Technologies Inc. 03/06/2012 36
PSTN Access for VoIP Contact Centers IP Call Centers Interactive Intelligence Genesys Vicidial Noble Etc PSTN Analogue BRI PRI SIP/VoIP SIP/VoIP LAN IP Phones + Agent Desktop Technologies Inc. 03/06/2012 37
Remote Office Survivability Normal WWW IP Phones Remote Office IP Phones Head Office PSTN Corporate IP PBX Technologies Inc. 03/06/2012 38
Remote Office Survivability Failover WWW IP Phones Remote Office Head Office IP Phones PSTN Corporate IP PBX Technologies Inc. 03/06/2012 39
Teleworking on Legacy PBX Bi-directional Telephony No change to existing method of use for any user Inter-Teleworker call handling Access to in-office voice applications Technologies Inc. 03/06/2012 40
Voice Traffic Prioritisation Voice traffic to ITSP over the WAN takes priority over LAN to WAN data traffic When no voice calls are in progress, full bandwidth is provided to data traffic Technologies Inc. 03/06/2012 41
Hosted IP Centrex/Resilience Proxy All calls pass through Vega Proxy Registrar on to ITSP On Internet outage Vega Proxy Registrar assumes control Proxy Registrar routes calls over PSTN On Internet restoral, calls re-route via ITSP link Technologies Inc. 03/06/2012 42
Site to Site SIP Trunking Two sites interconnected by PSTN and Internet Inter-PBX calls route via Internet SIP trunk On Internet outage, calls re-route via PSTN On Internet restoral, calls re-route via SIP trunk Technologies Inc. 03/06/2012 43
Vega Series Product Philosophies
Product Philosophies Signaling and media gateway Easy to install Easy to manage Professional quality Inter-working Technologies Inc. 45
Easy to Install Plug in DHCP acquires IP addresses Autoload, ftp, tftp, or web interface configuration Initial configuration guide Make calls Technologies Inc. 46
Easy to Manage Selection of interfaces Web browser HTTP, HTTPS CLI Serial (RS-232), Telnet, SSH Built in logging functions Realtime Debug Syslog SNMP Automated Configuration Autoexec Cron SIP NOTIFY Technologies Inc. 47
Professional Quality Contract manufacture 19 rack (1U) Fully resourced DSPs for codecs MTBF of 9.7 years (Calculated) Technologies Inc. 48
Inter-working VegaStream developed SIP stack Radvision H.323 stack Inter-op testing Access to many configuration parameters Technologies Inc. 49
Documentation www.wiki.sangoma.com Frequently updated wiki HTML / pdf based documentation Includes: Admin guide Step-by-step configuration Technical documents Firmware Vega Tools How To Guides www.vegaassist.com Now redirects to Sangoma Technologies Inc. 50
The Vega Advantage What differentiates Vega gateways from the Competition? Long history in VoIP since 1998! Highest quality products very low failure rates! Easy to install and maintain! A dedicated support and development team second to none! And most of all DEDICATED CUSTOMERS! Technologies Inc. 51
Unique Selling Points 2 Ethernet ports Management Data separate Redundancy/failover resilience always available Hugely flexible routing engine customers engineers always praise this (tough sell) Management: Infrastructure already exists in product Flexible Licensing: unmatched for Vega400 We have a portfolio of products for different types of customers (NetBorder and Vega series) Technologies Inc. 52
Vega Series Vega Configuration
Vega Initial Access IP Address Required To Start Configuration DHCP assigned IP address (Vega Default) APIPA compliant connection (Automatic Private IP Address) 169.254.xx.yy MAC is 00 50 58 WW XX YY Statically assigned IP address Three methods to access: Via IP address if DHCP enabled and known IP address Use serial port to view or set IP address Use APIPA address if no DHCP and no serial cable Technologies Inc. 54
Gateway Can Now Be Accessed Web browse to the IP address of the Vega Enter default username and password (admin/admin) Technologies Inc. TRAINING Technologies Inc. 03/06/2012 55 55
Select Boot Partition Vega 400 and 5000 have two firmware partitions This screen does not appear on Vega 50 On first access select the firmware to run: Technologies Inc. TRAINING Technologies Inc. 03/06/2012 56 56
System Status Splash page for web browsers Snapshot of system health and configuration Technologies Inc. 57
Vega Series Quick Config
Vega Configuration Database Split into three sections Quick Regular Advanced Quick Config Configuration changes require one of the following actions to become active: Nothing. The change is hot and is active immediately (e.g. some DSP changes) apply reboot Config _advanced Config Technologies Inc. 59
Basic Configuration Technologies Inc. 60
Basic Config Password and LAN Set the password: If necessary set the IP address and LAN parameters: Technologies Inc. 61
Basic Config Codec Lineup Choose codecs that gateway will support Order matters, priority 1 will be listed first in SIP INVITE and used first if offered Data codecs used for FAX and modem calls Different G.711 profiles for voice and data. Data calls require echo canceller to be disabled Technologies Inc. 62
Basic Config General Country selection configures correct country tones dial tone, ringback tone, power ringing, etc. Timezone Offset set offset Vega will use as applied to time given by NTP server Emergency Numbers Comma separated list of numbers that will be routed directly to interfaces that are configured as supporting emergency numbers Technologies Inc. 63
VoIP Configuration Technologies Inc. 64
VoIP Routing Mode Two modes for SIP operation: Send calls to a single Service Provider or Proxy SIP trunking PSTN Trunking (where single IP-PBX is deployed) Send calls to multiple endpoints Site to site SIP trunking (multiple sites) Teleworking Technologies Inc. 65
VoIP Service Provider Addresses Proxy domain name Domain that will be used to populate SIP messages. This is not used for routing. Proxy address IP address to which SIP call signaling will be sent Registrar address IP address to which SIP registrations will be sent Outbound proxy address IP address of first hop for SIP signaling Typically, all 4 addresses will be the same Technologies Inc. 66
VoIP Service Provider Registration Three options for Registration Mode: Off Vega will not send any REGISTER requests Gateway 1 REGISTER request will be sent FXS Port 1 REGISTER request will be sent per port When used in gateway registration mode the user credentials are entered in Registration and Authentication ID and Authentication Password boxes Technologies Inc. 67
FXS Configuration Technologies Inc. 68
FXO Configuration Technologies Inc. 69
FXO Configuration Identity Should emergency calls be routed directly to this interface? Textual caller ID that will be provided when making call out from FXO Telephone number to be used to route call to when call arrives on FXO interface CLI that will be provided when making a call out from FXO List of inbound telephone numbers that will be routed from SIP to this interface SIP Example: From: FXO2" <sip:0202@somewhere.com>;tag=007d Technologies Inc. 70
FXO Configuration Disconnect Enable Tone Based Disconnect if the Vega should listen for tones and disconnect the call if the correct tone is detected The tones are defined by the country selected on the Basic Config page Busy, Congestion and Disconnection tones are detected Technologies Inc. 71
E1T1 Configuration Technologies Inc. 72
E1T1 Configuration Routing Should emergency calls be routed directly to this interface?only applicable to TE interfaces If None, define telephone numbers that should route to this interface in next field, else use the same number list as defined for the specified interface List of inbound telephone numbers that will be routed from SIP to this interface Technologies Inc. 73
E1T1 Configuration Physical Protocol Set to correct signaling for the link. E1 / T1 selection is defined by the country selected on the Basic Config page. e.g. Selecting UK will mean E1, US T1. Auto defaults to ETSI ISDN for E1. Framing choose CRC4 or PCM30 (no framing) for E1. Each interface can be configured as NT or TE. No cable change required pin switching. Configure the number of active channels per link. Auto = 30 channels for E1 Channel allocation can be linear down, linear up or round robin. Default = linear up for NT, linear down for TE. Technologies Inc. 74
Vega Series Vega Dial Plans
Dial Plans Built in Router List of input conditions and output conditions Plans and Profiles Up to 200 plans Up to 25 profiles Max 50 plans per profile Profiles enabled / disabled General format: Source = IF:iiii,further conditions Destination = IF:jjjj,further details Technologies Inc. 76
SIP Dial Plans SIP LAN Dest IF:, TEL:, TA:, DISP:, TELC: / CID passed through, CAPDESC:, QOS: LAN Srce IF:, TEL:, TELC:, DISP:, TAC:, QOS: Telephony Telephony Srce IF:, TEL:, TELC: DISP: (ISDN NT to TE only) Telephony Dest IF:, TEL: DISP: (ISDN NT to TE only) TELC: / CID passed through Technologies Inc. 77
ENP ENHANCED NETWORK PROXY
ENP: Core Operation All calls pass through Vega Proxy Registrar on to ITSP On Internet outage Vega Proxy Registrar assumes control Proxy Registrar routes calls over PSTN On Internet restoral, calls re-route via ITSP link Technologies Inc. TRAINING Technologies Inc. 03/06/2012 79 79
ENP: Modes of Operation Standalone Vega acts as a simple SIP proxy Terminates Registrations Can route calls to other trunk gateways Forward to ITSP IP-phone registers through Vega Vega sends ALL calls to ITSP ITSP Trunking Mode IP-phone registers through Vega Vega routes local calls Non-local calls to ITSP Technologies Inc. 80
VEGA UNIQUE VALUES
Unique Selling Points Easy to manage without sacrifying power and features. Redundancy / failover resilience always available Hugely flexible routing engine customers engineers always praise this (tough sell) Management : Infrastructure already exists in product Flexible Licensing: unmatched for Vega400 Expanded business opportunities. (Not Always IPPBX is the business) Best price/benefit of the market Solid Reputation and best quality in the market 2011 Sangoma Proprietary 8/16/2012 82