NEOS GSM The new GSM compatible Digital EPABX Business Opportunity For GSM Service Providers
Why GSM?? Need of GSM PBX? A substitute for non feasible PRI connectivity and obsolete landline phones No cabling, wiring required Cost saving via cheaper GSM tariffs Full flexibility of changing the service provider anytime In case of office relocation, hassle free transfer as there are NO fixed trunk lines Fixed telephony functionality through GSM networks at far better tariffs Cuts down the additional cost of a GSM PRI Gateway/ GSM FCT
Syntel s GSM PBX Wireless Trunks (GSM technology) in 2P and 4P Configurations Out dialing via GSM Trunk with STD Prefix (Base station STD code programmable in the system) Available in 6S, 8S & 16S NEOS variants GSM based EPABX System
Syntel The NEOS is a new age Digital EPABX that makes technology work for you in more ways than you can imagine. The core strength of the product lies in offering positive return on investment & hence Smart Telereturns Telereturns are concrete savings in your recurring expenditure on voice & Data communication
Other Applications with Neos GSM Syntel s GSM based Digital NEOS system has many other applications which are inbuilt in the system. Auto Attendant Expandability CLI based Applications Multiple Voice Guidance Prompts Call & Trunk Budgeting SIP Trunks Auto Fax Detection Least Cost routing 10000 Calls SMDR Music on Hold Mini CRM Software
8 Port Auto Attendant Neos has an 8 port Auto Attendant inbuilt as compared to 1 or 2 ports AA offered by others 1 Helps handles more calls simultaneously 2 All incoming callers are attended to in time irrespective of the load of call traffic 3 Enhanced impression of the company 4 Different voice messages constantly guide the caller 5 8 different types of messages for the 4 time zones or each individual line
Expandability Benefits with Seamless & Scalable Neos 1 Expandable from 8 to 256 lines 2 Same cards can be used, only cabinet can be upgraded 3 Universal cards > Compatible with all cabinet sizes 4 Customer is retained for longer period
Caller Identification based Applications Call waiting on KTS upto 10 callers & CLI based Routing through Neos 1 Up to 10 waiting caller IDs at a time on Neos Key Telephone 2 3 Based on CLI, all personal calls can be routed automatically to land at the user s extension directly Calls are attended immediately 4 Important callers feel the privilege of being given immediate service/response 5 6 Where secrecy needs to be maintained this feature ensure that the calls do not go via reception or any other 3rd party Receptionist is spared to handle other business calls more effectively
Multi-lingual Voice Guidance Prompts 150 voice prompts inbuilt to enable the user utilize all features 1 2 Built-in 150 voice prompts in the system ensures that the user operates all features optimally Voice prompts in English or Hindi, extension user can select his language 3 Helps exploit the true features of a digital system 4 etc
Call & Trunk Budgeting Neos is equipped with budgeting of trunks as well as extensions coupled with budget announcement 1 This feature is required to help control the telephony cost within the organization 2 3 4 Applies the same logic as that of a prepaid SIM card in case on the extension user w.r.t Call Budgeting Trunk Budgeting ensures that the available free/subsidized calls allowed on all lines are used completely and optimally This is coupled with Budget Announcement, thus allowing the user to keep a check on the same
SIP Trunks Neos enables the user for calling through IP with SIP Trunks 1 Provides cheaper calling options to the customer 2 Flexible calling through preferred service provider depending on dial plan, saving cost 3 Cheaper International Calls ideal solution for IT Companies, Call Centres, Export Houses, etc 4 Flexibility during expansion, can be from 1 to multiple channels
Auto Fax detection All incoming CO/P&T lines can be treated as fax lines. User does not need to specify a separate fax number 1 2 3 There is no need to dedicate a line specially for fax. Thus all lines connected to the system get optimally used. Even if one fax port is busy on an incoming/outgoing fax, the other calls are routed to the other 3 fax ports (as defined in hunting) thus ensuring the callers don t have to wait or redial User saves the recurring cost of maintaining a dedicated FAX line. Infact, SMEs tend to have more than one, thus increasing the cost proportionally.
Least Cost Routing Making calls via the route which ensures the least possible call charges to the user 1 2 3 4 5 Calling rates from landline to landline, landline to mobile, one service provider to another, etc differ on an area to area basis Neos make calls via the least cost route optimally using a combination of available trunk resources (multiple GSM/Landline plans/ service providers) The extension users get the flexibility of talking via extensions (which is far more comfortable) than using a mobile phone Even for the external mobile users, the calls costs are reduced as they can speak with the individual extensions within the office via the GSM Sim cards attached to the PBX The company saves on the capital expenditure of investing in mobile phones for all the users sitting in office as well as the recurring cost on the same
10000 Calls Buffer Neos keeps call history of the last 10000 calls (incoming/outgoing/missed all combined) 1 2 Large capacity of call history ensures that the user does not have to take a daily printout to maintain a record of the same Selective printing of the available data (i.e. only STD calls, or only outgoing calls, etc) helps avoid wastage apart from saving time in analyzing the same 3 Availability of call details, especially missed calls in turn helps the user s business to grow
Music on Hold The external caller hear music while he/she is kept on hold. MoH comes with default & user programmable options in Neos 1 Customer can choose to play music of his own choice by programming the same in the system 2 3 Company advertisement jingles too can be recorded in the system, thus ensuring that the company branding happens while the callers are put on hold Customers need not invest in external music devices to play the music/jingle of his choice in event of the system music not being preferred
CTI Computer Telephone Integration A mini CRM tool for tracking caller details with instant pop ups
CTI Computer Telephone Integration Benefits with Syntel Responz Automatic computer screen popups, with contact details, on an incoming call Customer details including name, number, address, etc Incoming Call Alerts with a list of the conversation remarks for last 5 calls Facility to insert remarks against each incoming & outgoing call logged Call logging with date & time stamps of all incoming and outgoing calls Print Reports & Much More
Neos Application List How NEOS makes a difference! 8 port Auto Attendant (with 8 different user recordable messages) Attendant / Operator Console Auto Fax Detection CLI (Caller Line Identification) CLI based Routing DISA/DID Day Night Mode (Manual/Automatic) MSN based Routing # Mobile Parallel Ring / Extension # Responz Inbuilt Mini CRM Software No need to memorize codes! Internal Voice Guidance Prompts Bi-lingual Prompts For the Budget Conscious Call Billing Call Timeout Facility Extension Budgeting Least Cost Routing Trunk Budgeting The Misuse Prevention Brigade Class of Service Manual & Dynamic Extension Locking Restricted & Denied Dialing The Usual Basics Abbreviated Dialing (Dept/Global/FreePool) Auto Call Back Broker s Call Conference (upto 8 Party) # Call Split Call Hold Call Park Call Pickup (General & Selective) Call Forward Call Follow-me Call Transfer External Call Forward # Last Number Redial Serial Call Transfer Walk-in Class of Service For the I want more! camp Barge-in Barge-in Protection Boss-Secretary Extension Do Not Disturb (DND) DND Protection CLI Restriction Hotline (Immediate/Delayed) Trunk Grouping Listening In DOSA Private Trunk Room Monitoring Executive Ring* And you thought it s over! Alarms (Self/Other) Date & Time Setting Call Buffer (10,000 Calls) Call Camp-on Closed User Groups Departmental Call Hunting Distinctive Ringing (only on SLT) Flexible Numbering Music on Hold (Default/User Programmable) For Universal Connectivity ISDN PRI SIP GSM Analog If you are a hotel, there s more. Check-in / Check-out Floorwise Room Service Room to Room Call Barring Single Digit Number Access Setting HMS Integration Certifications
The Intelligent Key Telephone System - NEOphone Backlit LCD (2 and 4 line) Clock Display Call Queuing (if Operator) Calling Number/Name Display Direct Station Selector (12 & 24 keys) Operator Lock Day Night Mode Change (if Operator) Menu Driven Options Call Waiting Indication & Display Missed, Received & Dialed Call Details Navigation Keys Online Advice of Charge Phone Book Status Indication (3 Color LEDs) Speakerphone (Full Duplex) Single Key Feature Access Volume Control Function Keys
Technical Specifications Technology - Digital TDM/PCM Non Blocking Control - Stored Program Control Architecture - Distributed Processing Operating Voltage - 110 to 275 VAC, 50Hz Power Backup - Battery Charging Circuit Temperature - 0 to 50 C Configuration Manual & Block Programming Flexibility of Programming via SLT, KTS & PC (via Hyper Terminal) Remote Programming Programming Backup (2 levels)* Variants Cabinet Ports Dimensions (LxWxH) in mm Weight in Kgs 3S 80 297x210x195 4.3 6S 128 342x318x190 4.8 8S 160 425x320x200 12.0 16S 256 795x290x390 21.0
Neos vs Others Technical Specifications Attendant (Voice) Features Billing & Budgeting Other System Applications KTS Parameters NEOS Others Technology Digital & IP Ready Only Digital Scalability Up to 256 ports Up to 128P Trunk Interfaces CO, PRI, GSM, SIP Only CO & PRI Programming Backup Inskin on Flash Chip No Call Buffer 10000 with independent flags for demarking filtered calls 200 Networking Options IP & SIP No Gateway Capability Doubles up as GSM-PRI G/W No Auto Attendant Inbuilt - 8 port with multiple message options for dynamic allocation Optional - 4 Port Voice Guidance Prompts Inbuilt, Extensive & Bi-Lingual Optional & Limited Trunk Budgeting Inbuilt No Extension Budgeting Inbuilt No CLI Inbuilt Optional CLI based Routing Inbuilt; upto 10 per user No Auto Fax Detection Inbuilt - 4 Port Optional Caller Identification S/W Inbuilt - Single User No Hotel/Motel Features Inbuilt Optional Advice of Charge Yes No Waiting Call Display Waiting telephone numbers displayed on KTS LCD No Call Detail Record Missed, Received & Dialled; 30 each No
GSM