The Black Box Institute Enterprise Mobility Management Nov 15, 2016 The Black Box Institute 2016
Our speakers today Maneesh Mehta Malcolm Campbell Co-founder, The Black Box Institute Clients include: Nortel, Bell, COM DEV Over 25 years of strategy development, business planning, research, advisory and governance expertise Publications: Growth by Design, Future Signals: How Successful Growing Companies Stay on Course MASc, BASc Electrical Engineering, UW mmehta@theblackboxinstitute.com Member, Advisory Board The Black Box Institute Partner and Chief Information Officer, Deloitte Canada Vice President Wealth Management Technology CIBC Over 30 years experience working in IT in financial and professional services in Canada and Europe Over 12 years as a CIO mcampbell@theblackboxinstitute.com The Black Box Institute 2016 2
The Black Box Institute - Overview STRATEGY BY DESIGN CORPORATE STRATEGY COMPETITIVE LANDSCAPE MARKET RESEARCH FINANCIAL ADVISORY CORPORATE VALUATION CORPORATE FINANCE TRANSACT- ION ADVISORY LEADERSHIP TRAILBLAZER Leading Self & Others STRATEGIST Guiding the Organization VISIONARY Setting the Direction IT BY DESIGN GOVERNANCE Are IT investments aligned with business priorities? STRATEGY How can IT demonstrate alignment to the business? ORGANIZATION What is the optimal structure for success? How do we develop talent for technology leadership? The Black Box Institute 2016 3
Market Overview The Black Box Institute 2016
Mobility Impact Over Next Three Years Technologies that will have the Greatest Impact over the Next Three Years Public Cloud Infrastructure Services 17% Virtualization 17% Automation 16% Mobility 15% Internet of Things (IoT) 14% Public Cloud Applications 11% Video 5% SDN 3% Mobility is expected to be as big as Cloud, Automation and IoT. - Cisco Source: Cisco Enterprise Mobility Landscape Survey, 2015 SDN: Software Defined Networking The Black Box Institute 2016 5
BYOD Mobilization of enterprise software Motivations for Mobility Mobile Devices and Applications are * Changing the Way We Communicate and Collaborate 66% Threat management Cloud-based EMM Changing the Way Our Employees Work 62% Globalization and rising demand in Asia Increasing adoption by SMEs Changing the Way in which We Engage with Customers 56% In ten years, Mobility is expected to have a similar impact to organization as the World Wide Web. - Cisco Source: Global Industry Analysts, 2015; Cisco Enterprise Mobility Landscape, 2015 *Survey question: What effects are the implementation of mobile devices and applications having on your organization? (n=728) The Black Box Institute 2016 6
Enterprise Mobility Management ( EMM ) Strategy Strategize, plan, and design a comprehensive mobility strategy. Device and Infrastructure Management Constantly stay connected through stages of the mobile usage lifecycle, and focus on deploying and managing devices and securing confidential information. Governance Manage system and procedures including, policy, security, alignment with business and budgets. Also to capitalize on business opportunities created by mobility services. Application and Content Management Create efficient working environments for organizations through the creation and installation of mobile applications that are accessible and available on a constant basis. Also deliver consistent and proactive support. EMM solutions provide businesses with the ability to secure and manage the mobile devices used by their employees. The Black Box Institute 2016 7
EMM Market Size Worldwide Enterprise Mobility Management by Segment 2013-2018 USD, Billions 10 9 8 7 6 5 4 3 2 1 0 2013 2014 2015 2016 2017 2018 Mobile Device Management Mobile Application Platforms Mobile Backend as a Service Mobile Application Management Moble Email Container Mobile Virtualization Worldwide revenues for the EMM market will grow by 22% CAGR over the next three years. Source: Market Monitor and Forecast Services The Black Box Institute 2016 8
EMM Primary Functional Needs What are the primary Mobility functional needs in your organization? (rank based) Mobility Service Management Mobile Device (MDM) and Security Management Mobility Program and Policy Management Mobility Sourcing and Logistics Telecom Expense Management Software and Messaging 0 1 2 3 4 5 Source: Day 2 Mobility and TBBI Survey The Black Box Institute 2016 9
Mobility Benefits and Challenges Increase Employee Productivity 59% Benefits of Organization Mobility Improve Customer Service and Satisfaction Increase Employee Satisfaction Reduce Travel Expenses Increase Sales Revenue 38% 40% 42% 50% Security Risk 47% Challenges of Delivering Mobility Budget/Resources Organizational Challenges Too mired Down in Legacy 25% 32% 42% Technology Not Mature 24% Source: Cisco Enterprise Mobility Landscape Survey, 2015 The Black Box Institute 2016 10
Mobility Strategy and Approach Which of the following statements best describes your organization s approach to supporting Mobility? Which of the following statements best describes your organization s approach to supporting Mobility? Specific mobility initiatives in place, but no strategy 20% Organization-wide mobility strategy 80% Invested in mobile tech, but no specific initiative or strategy 0% 20% 40% 60% 80% We have room for improvement Secondary Research Survey Results We are realizing great advantages from Mobility Mobility advantages are realized on an asneeded-basis Can an enterprise succeed without a comprehensive mobility strategy? What are the biggest obstacles to creating a strategy? Source: Cisco Enterprise Mobility Landscape Survey, 2015; Day 2 Mobility and TBBI Survey The Black Box Institute 2016 11
EMM software market share Globo, 1% LANDesk/Wavelink, 2% Microsoft, 3% Others, 22% SOTI, 4% IBM, 6% Citrix, 6% AirWatch/VMware, 16% SAP, 7% MobileIron, 10% Good Technology, 12% BlackBerry, 11% Source: VDC Research, 2015 The Black Box Institute 2016 12
Current state of the outsourcing vs insourcing: Survey Results What are the key considerations when outsourcing Mobility services? (rank based) Simplicity of operations and standardization Security of corporate data Cost of service Quality of customer service Range and diversity of services provided Safe and effective smart phone replacement process 0 1 2 3 4 5 6 Source: Day 2 Mobility and TBBI Survey The Black Box Institute 2016 13
Current State of Outsourcing vs Insourcing: Survey Results Does your organization currently use any MMS* vendors? Are you willing to outsource mobility management to a third-party Managed Mobility Service (MMS) provider? Procurement 80% Staging 40% Have not considered a move but open to the idea 38% Break/Fix 40% Telecom Expense Management 40% Currently evaluating one or more MMS providers 32% Mobile App Development/ Proprietary Productivity Apps 20% Recycling 20% Currently working with an MMS provider 17% Mobile Device Management 20% Do not use any MMS vendors Service Desk/ Tier 1 Support 0% 0% Would never outsource mobility to a third party 14% 87% of the market is open to outsourcing their mobility to an MMS provider. 49% of the market is working with or evaluating an MMS provider. *Managed Mobility Services The Black Box Institute 2016 14
Outsourcing EMM Support: Things to Consider Do you know your cost of Mobile support? (A) Are your support tools up to the challenge in a BYOD world? Inventory efficiency (e.g. if 1-3% of your inventory is unused, would you know?) Does your EMM SLA meet business needs (hours of coverage, language ) Are all devices secure in a BYOD environment? Do you enforce/monitor security policies? Reasonable use policies? How secure and reliable are commissioning, replacement and return processes? Do you know what outsourcing support would cost? (B) A - B =? The Black Box Institute 2016 15
The Black Box Institute 200 King Street West, Suite 1301, Toronto, Canada www.theblackboxinstitute.com +1.416.862.5487 The Black Box Institute 2016 16