Taking care of business

27 Feb 26 March 2017 Taking care of business Dr. Anthony Huynh, Calm Dental Care 1418600 03/17 The small business support network optus.com.au/business

Why Optus? We re big believers in small business Built for Business Mobiles for every budget Whatever your budget, find the right mobiles at the right price for your business. Fast and reliable network Take care of business fast on 4G Plus our fastest network ever. Now covering 95% of the Australian population. Optus Smart Shop An all-in-one app and services marketplace specifically built for small business. Office phones and broadband Enjoy the flexibility of a range of plans to suit your business needs. My Optus app Manage your account on the go, track your data usage, pay bills and more. Download My Optus app on the App Store TM or Google Play TM. 2014-2016 Optus rated Most Satisfied Customers For the third year in a row, Australian small business owners and decision makers have named Optus number one. 18 on Mobile Broadband Business 24 months 432 15 Mobile Broadband Business + 3 monthly device repayment 2GB data per month (cost of data 0.0073 per 1MB) / / 90 on My Plan Business 24 months 2,160 / / / / 90 My Plan Business + 0 monthly handset repayment 11GB data per month (incl. 3GB bonus data) (additional data 10 per 1GB) New and recontracting services only Offer ends 26/03/17 Google Play is a trademark of Google Inc. App Store is a trademark of Apple Inc. My Optus App: Usage info may be delayed by up to 48 hours. The app does not support large fleet accounts with small business plans. 4G Coverage: The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Coverage and speed will vary by device and location. Check coverage at optus.com.au/coverage Cancellations: Your device repayments are reduced by a monthly credit. If you need to cancel your plan there are no plan cancellation fees, simply pay out the full remaining cost of your device which will include any amount that Optus was going to cover. Additional data: Automatically charged at 10/1GB up to 150GB. If you use more than 150GB we may continue to charge you at the same rates or restrict your data use until next billing period. Bonus Data 90 My Plan Business: Sign up/recontract to the 90 My Plan Business and get 11GB data/mth incl 2GB bonus data for 24 months and 1GB bonus data until you recontract, change plans or cancel your plan. 2GB bonus data may take up to 72 hours to be applied and will appear on second bill. Offer ends 26th March 2017. 2 3

Business Services Bringing smiles to a community Dr. Anthony Huynh talks to us about opening his first dental practice How important is it to be agile while working on the go? The technology helps me work on the go, and maintain a good work life balance. I need to be able to manage the clinic even when I m not physically there. I can now manage my practice from wherever I am. I review my clinical notes while I m commuting, I can manage my staff payroll when I m on holidays, and I get clinic calls diverted to my mobile on the days we re not opened so I can take new bookings. What was your Believe Big moment? I had some strong doubts about whether I made the right decision to go out on my own. While we were renovating the clinic, patients from the medical centre and passers-by would "Without my amazing support network, I wouldn t have been able to get to where I am today." Hi Anthony, could you tell us a bit about your business? Calm Dental Care is a family dental practice in Lidcombe, NSW. We provide quality care across a wide range of treatments in a calm and relaxing environment. Being part of a wider healthcare environment here at Quality Health Medical Centre reinforces a holistic importance of general health. What insight can you give about a business in the professional services and health industry? We value our patients, and their wellbeing always comes first. Every business decision we make must take into consideration how it will improve the quality of care we provide. It s a privilege to have the trust of our community to provide a valuable health service. Has your business grown much since you started? I initially started with a small team of two parttime employees, working only two and a half days a week, all while I maintained a part-time job elsewhere. Within a few months, our first patients started referring us, and after some marketing we started getting busier. I ve since had to bring on three new staff members, and now we open six days a week. Was there a business growth hurdle? And how did you overcome it? I didn t purchase all the expensive equipment initially, like the larger x-ray machines. I would refer patients to x-ray centres, but it was wasting time and money. As we got busier, I invested in the equipment. It has been a great investment for the business, not to mention for our patients. express how excited they were to have a dentist open up. Some people even requested to make appointments before we d even opened. It was all this positive reaction that really got me excited about my new practice, and it was the moment I knew I had made the right decision. Who is in your support network that helped you? My family and my partner, Jen gave me all the support and encouragement I needed to pursue my own business. My mentor Dr. Phillip Ly gave me invaluable clinical guidance in my early years as a dentist, and generously offered me sound business advice when I started the clinic. Without my amazing support network, I wouldn t have been able to get to where I am today. 4 5

Business. To the power of 7. For you, we re flexible Tech Fund At Optus, we want your team to have flexibility. When you buy six or more My Plan Business Tech Fund services, you can choose how and when you get your handsets for your business over the term of your contract. 1. Take six services Got six or more My Plan Business Tech Fund services with Optus? Great. Now you can get a flexible way to buy new handsets for your business. My Plan Business Tech Fund 2. Handset or credit? Next, you can choose how and when you get more devices. Either opt to use your Tech Fund credit; now, later or apply it towards a handset or to your Tech Fund account. Bonus data New and recontracting services only. Offer ends 26/03/2017. 3. Take your time There s no need to hurry, you ll have up to 24 months to use the Handset Credit, so you can pick up new devices whenever you need them. 45 70 90 105 125 24 months 1,080 1,680 2,160 2,520 3,000 Tech Fund amount per service 380 590 880 1,060 1,150 Data Additional data 10 per 1GB. 1.5GB 6.5GB Includes 2GB total bonus data for 24 mths 11GB Includes 3GB total bonus data for 24 mths 15GB 20GB Unlimited talk and text Standard Australian mobiles and landlines. 13/1300 numbers and voicemail. Standard national and international SMS and MMS to 14 selected countries. / / / / / International minutes Standard international calls to landlines and mobiles to 14 selected countries. - UNLIMITED International roaming calls Standard national and international calls and SMS (excludes MMS) in selected countries. - - - UNLIMITED 110 on My Plan Business 24 months 2,640 iphone 7 32GB 105 My Plan Business +5 monthly handset repayment 15GB data (additional data 10 per 1GB) International roaming data For use in selected countries. - - - 1GB 1.5GB Optus Travel Pack Activate to get unlimited standard national and international talk and SMS plus 50MB of data to use per day in over 90 selected countries. + Data pool Activate for 5 per day - - All for use within Australia (Excluding Optus Travel Pack) Combine any of our latest My Plan Business and Mobile Broadband Business plans on the one bill to pool and share the data. Bonus Data 70 My Plan Business Tech Fund: Sign up/recontract to the 70 My Plan Business Tech Fund and get 2GB bonus data for 24 months. Not available in conjunction with any other bonus data offer. Bonus data will appear on second bill. Offer ends 26/3/17. Bonus Data 90 My Plan Business Tech Fund: Sign up/recontract to the 90 My Plan Business Tech Fund and get 11GB data/mth incl 2GB bonus data for 24 months and 1GB bonus data until you recontract, change plans or cancel your plan. 2GB bonus data may take up to 72 hours to be applied and will appear on second bill. Offer ends 26th March 2017. Additional data: Additional data automatically charged at 10/1GB. If you use more than 150GB we may continue to charge you at the same rates or restrict your data use until next billing period. International minutes: To standard numbers only. Yes international rates apply for non-included usage. See optus.com.au/bizinternational for selected countries. Optus Travel Pack: For list of countries see optus.com.au/biztravel. You must activate each day of Optus Travel Pack prior to use and if you activate multiple consecutive days, the data allowance will accumulate for use anytime over the consecutive day period. If you exceed your daily or accumulated usage, standard data roaming charges will apply. Any data provided as part of an Optus Travel Pack is not shareable and will not form part of any Data Pool. International roaming: 105 and 125 My Plan Business Tech Fund gives you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use in Zone 1 countries per month. For list of countries see optus.com.au/biztravel If you exceed your included data allowance then, standard data roaming charges will apply. Any unused included data for the month is forfeited and cannot be rolled over to the next billing month. For 105 and 125 My Plan Business, International Roaming will be switched on when you activate your plan. Data pool: If you have more than one My Plan Business (including SIM and Tech Fund), Mobile Broadband Business plan on the same billing account, the included monthly data allowance will combine into one data pool, which will be shared by all eligible services on that account. This data can also be shared with any existing Share Data Plan. Any unused data in the data pool expires at the end of each billing month. All for use in Australia. Fair go policy applies. Not all colours and sizes available in all stores. 6 7 iphone 7 in Jet Black only is available in 128GB and 256GB models. Plan cancellation: Phone repayments are reduced by a monthly credit. if you need to cancel your plan there are no cancellation fees, simply pay out the full remaining cost of your phone which will include any amount that Optus was going to cover.

Mobile Offers Optus Smart Shop Take your business with you Every small business needs support 77 on My Plan Business 24 months 1,848 Huawei Mate 9 70 My Plan Business +7 monthly handset repayment 6.5GB data (incl. 2GB bonus data) (additional data 10 per 1GB) - 2nd Gen Leica dual camera - Long-lasting battery with Huawei SuperCharge Or buy outright for 984 75 on My Plan Business 24 months 1,800 Samsung Galaxy GS7 70 My Plan Business +5 monthly handset repayment 6.5GB Data (incl. 2GB bonus data) (additional data 10 per 1GB) - 5.1 QHD Super AMOLED display - 12MP dual pixel camera Or buy outright for 1,080 50 on My Plan Business 24 months 1,200 Samsung Galaxy A5 45 My Plan Business +5 monthly handset repayment 1.5GB data (additional data 10 per 1GB) - Water and dust resistant (IP68)* - Powerful battery performance and fast charging Or buy outright for 648 50 on My Plan Business 24 months 1,200 OPPO R9S 45 My Plan Business +5 monthly handset repayment 1.5GB data (additional data 10 per 1GB) - 16MP front and back cameras - VOOC flash charging up to 2hr talk with 5min charge Or buy outright for 576 Thomas Clement flatmates.com.au Optus Smart Shop, an all-in-one app and services marketplace specifically built for small business With Optus Smart Shop, we ve done the hard work to change how you approach the IT needs of your business. With a range of industry leading Cloud apps in one place, along with support options that go beyond everyday requests, we ve always got you covered. Power up your business with Optus Smart Shop s business apps. Choose the right blend of apps to suit your needs, for example: Emails and productivity Cloud accounting The best part is you only pay for the apps and support level you choose. Basic security solutions Minimum length of subscription varies between selected apps. Subscription length may be on a monthly contract basis or on an annual contract basis. Bonus Data 70 My Plan Business: Sign up/recontract to the 70 My Plan Business and get 2GB bonus data for 24 months. Not available in conjunction with any other bonus data offer. Bonus data will appear on second bill. Offer ends 26/3/17. *Samsung Galaxy A provides ingress protection against water and dust and to a maximum of 1.5 metres for up to 30 minutes, allowing it to be certified to an IP68 rating. Cancellation: phone repayments are reduced by a monthly credit. If you need to cancel your plan there are no plan cancellation fees, simply pay out the full remaining cost of your phone which will include any amount that Optus was going to cover. Visit optus.com.au/optussmartshop for the full list of apps available and for more information. 8 9

Business Services Get 20 off your monthly broadband bill 9.7-inch ipad Pro. The ultimate way to work today. When you bundle it with an eligible Optus mobile plan 100/mth My Big Office Broadband 24 months 2,400 Unlimited data Unlimited standard local and national calls Unlimited standard calls to Australian mobiles / 40/mth My Plan Business SIM 12 months 480 8GB of data (Additional data 10 per 1GB) Unlimited calls to standard Australian mobiles and landlines Unlimited text to standard national and international to selected countries / 140 120/mth When you bundle your 100 My Big Office Broadband and 40 My Plan Business SIM 24 months 2,880 = (Includes 20 off your monthly broadband bill when you keep your eligible mobile connected for 24 months. Save up to 480 over 24 months.) Available in selected premises in selected areas. Important information for nbn TM and cable customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-base alarm, or require an uninterrupted telephone; in which case, please contact us to discuss alternative options. 20 Bundle discount: One 20 monthly discount applies per eligible broadband and postpaid mobile (30/ mth and above plans) bundle. If you cease your eligible mobile plan the 20 bundle discount will be removed without notice. This bundle discount is not available in conjunction with any other bundle discount. For existing customers, any remaining discounts will be removed when taking up the 20 bundle discount. The broadband and mobile services must be in the same name and same billing address to be eligible for the 20 bundle discount. My Big Office Bundle: A valid ABN/ACN is required to connect to this plan. Cancellation: If you cancel any or all services within the committed term, you may be charged a cancellation fee. Any remaining Optus services will be moved to the closest alternative of our standard plans. Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. General: Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. Plan pricing will differ if your service is connected outside of Optus network areas. Unlimited Calls to standard national numbers excludes special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers. Calls charged in one minute increments. By selecting these plans you agree to preselect Optus as your local and long distance carrier. Compatibility: If you bring your own phone, make sure it s not locked to other networks and is compatible with the Optus network 3G(UMTS 900MHz / 2100MHz) and for 4G Plus (FDD LTE 700 / 1800 / 2100 / 2600 / TD LTE 2300MHz). Coverage will vary depending on your device compatibility and location. Check coverage at optus.com.au/coverage. Premium Support: Excludes Optus DSL, Mobile Broadband and Fleet mobile services. Available when you either bundle your mobile and consumer grade broadband and office line service or when you sign up to a 125 My Plan Business plan (minimum total cost over 24 months is 3000) or when you have 3 or more eligible mobile and/or fixed services on the one account with an ABN or ACN. Enter your service number while calling. May take up to 15 days to apply. 15 Mobile Broadband Business plan + 34/mth device repayment 9.7-inch ipad Pro 32GB 24 months 1,176 2GB data per month included (cost of data 0.0073 per 1MB) Apple Pencil and Smart Keyboard sold separately. Cancellations: Your device repayments are reduced by a monthly credit. If you need to cancel your plan there are no plan cancellation fees, simply pay out the full remaining cost of your device which will include any amount that Optus was going to cover. Additional data: Automatically charged at 10/1GB up to 150GB. If you use more than 150GB we may continue to charge you at the same rates or restrict your data use until next billing period. 10 11.

Your biggest supporter is around the corner Expert advice from your local business telecommunications partner Optus Business Centres / We re here to support our customers. Our experienced team provide tailored solutions that are not just cost- effective, but which deliver real value for money. As a locally based business, we can offer access to comprehensive knowledge and understanding of the area that other businesses can benefit from. Our team is very solution-driven and offers guaranteed support for businesses. It s satisfying for us to know that our expertise can save businesses time and money. 12 To find your local Optus Business Centre, visit optus.com.au/business/business-centre