Messaging in One (MiO) 3.0 Training Programs. Catalog of Course Descriptions

Messaging in One (MiO) 3.0 Training Programs Catalog of Course Descriptions

Catalog of Course Descriptions MESSAGING IN ONE (MIO) 3.0 CORE SYSTEM OPERATION... 4 MESSAGING IN ONE (MIO) 3.0 CORE SYSTEM SURVEY... 8 MESSAGING IN ONE (MIO) 3.0 MMS SYSTEM OPERATION...13 Commercial in Confidence 2 2012

INTRODUCTION Ericsson has developed a comprehensive Training Programs service to satisfy the competence needs of our customers, from exploring new business opportunities to expertise required for operating a network. The Training Programs service is delineated into packages that have been developed to offer clearly defined, yet flexible training to target system and technology areas. Each package is divided into flows, to target specific functional areas within your organization for optimal benefits. Service delivery is supported using various delivery methods including: Icon Delivery Method Instructor Led Training (ILT) LIV Virtual Classroom Training (VCT) elearning (WBL) Workshop (WS) Short Article (SA) Structured Knowledge Transfer (SKT) mlearning Job duty analysis (JDA) Competence GAP Analysis (CGA) Commercial in Confidence 3 2012

Error! Unknown document property name. LZU 108 8871 R1A Description Do you need to be able to operate and administer your Messaging in One 3.0 system with some or all of the available messaging services? If so, the Messaging in One 3.0 Core System Operation learning program is the service that you and your staff need. This program leads the participants through the job tasks associated with support of the common Messaging in One 3.0 components used when offering messaging services. It will ensure you and your staff have the skills required to operate the Messaging in One solution. You will gain experience with provisioning, configuration, troubleshooting, backup, and monitoring of the Messaging in One 3.0 system. Learning objectives On completion of this course the participants will be able to: 1 Describe system access and CPI 1.1 Access the Messaging in One 3.0 system and CPI 1.2 Log on to the service controller (Core) blades 1.3 Log on to the management GUI for the Messaging in One 3.0 Core 1.4 Access the CLI tool for the Messaging in One 3.0 core 1.5 Create a Messaging in One 3.0 user account for accessing the nodes and GUI s 1.6 Access the CPI documentation for Messaging in One 3.0 Core 1.7 List the different documents that are available in the CPI 1.8 Locate specific information in the CPI 1.9 Navigate through the various sections in a typical CPI document 2 Explain Messaging in One 3.0 provisioning 2.1 Demonstrate subscriber and service provisioning 2.2 Access the provisioning GUI 2.3 Run some MCD Proxy diagnostics 2.4 Provision a test subscriber 2.5 Run the CAI3G test tool 2.6 Create a messaging subscriber 2.7 Verify subscriber creation on the file system 2.8 Evaluate the format of an ldif file 2.9 Modify a subscriber profile 2.10 Delete a subscriber 2.11 Execute some sanity checks for the provisioning agent

2.12 Analyze log files 3 Manage Messaging in One 3.0 configuration and licensing 3.1 Manage Messaging in One 3.0 licenses and Core configuration 3.2 Determine the function of the MLM 3.3 Request current license information from the system 3.4 View the license key file 3.5 Generate a unique license identifier 3.6 Install a license key 3.7 Request license usage figures from the system 3.8 Start, stop and check the status of the license server 3.9 Configure the Messaging in One 3.0 Core 3.10 Verify the topology.conf file 3.11 Check the global configuration files 3.12 Add business rules for the provisioning agent 4 Perform database and backup management 4.1 Perform database and backup management 4.2 Configure database access details on the service controller 4.3 Verify the database name 4.4 Check all important database processes are running 4.5 Perform a backup of the database 4.6 Restore the database after a backup 5 Execute system diagnostics and troubleshooting 5.1 Perform ISP diagnostics 5.2 Perform ISP verification 5.3 Use the Diags tool 5.4 Explain Messaging in One 3.0 fault management 5.5 Use the FM Mapper 5.6 Implement SNMP Traps 5.7 View active alarms 5.8 Troubleshoot the Messaging in One 3.0 system 5.9 Examine the Service Availability Forum (SAF) cluster state 5.10 Check the SAF alarm 5.11 Verify the interfaces are up 5.12 Check for hardware messages or errors 5.13 View the Messaging in One 3.0 core alarms 5.14 Monitor some of the useful Messaging in One 3.0 Core logs 5.15 Verify system ports are up 5.16 Check disk usage for a file system Target audience The target audience for this course is: System Administrators, System Operators Commercial in Confidence 5 2012

Prerequisites Successful completion of the following courses: Messaging In One (MIO) 3.0 Core System Survey (LZU 108 8870 R1A) IP Networking (LZU 102 397) An understanding of Internet technologies, mobile networks, Unix knowledge, IP networking knowledge and different messaging services is advantageous. Duration and class size The length of the course is 2 days and 0 hours and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools, which are accessed remotely. Commercial in Confidence 6 2012

Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 Access the Messaging in One 3.0 System 1 Access the CPI documentation for Messaging in One 3.0 Core 1 Subscriber and Service Provisioning 2 hours 1 Analyzing Log Files 1 Manage Messaging in One 3.0 Licenses 2 Configure Messaging in One 3.0 Core 2 Database and Backup Management 2 Using ISP Diagnostics 1.5 hour 2 Perform system checks and preventative maintenance 2 Fault management 30 minutes 2 Troubleshooting the Messaging in One 3.0 Core Commercial in Confidence 7 2012

Messaging in One (MiO) 3.0 Core System Survey LZU 108 8870 Error! Unknown document property name. Description Will you use Messaging in One 3.0 to offer a wide variety of messaging services to your customers? If so you need a clear understanding of Messaging in One 3.0 core and common components, its features, benefits and associated concepts. This course will show you how Messaging in One 3.0 is a future-proof product that provides fast, secure and feature rich messaging in order to ensure end-user satisfaction. This course helps you to take advantage of the many features and functions by describing its role and position in Ericsson s Service Layer; hardware, key benefits, features and functions; optimisation features, its role in various traffic scenarios; and key operation and maintenance functions. Learning objectives On completion of this course the participants will be able to: 1 Introduce Messaging 1.1 Introduce IP messaging and the messaging services offered by Messaging in One 3.0 1.2 Describe how Messaging in One combines these services 1.3 List new features of Messaging in One 3.0 1.4 Identify the benefits offered by Messaging in One for both the consumer and operator 1.5 Discuss the Messaging in One architecture 2 Identify Messaging in One core and common components 2.1 Explain the role of each of the Messaging in One 3.0 common components in the Messaging in One 3.0 solution 2.2 Describe the Messaging in One 3.0 software platform 2.3 Define the function of the Service Controller in Messaging in One 3.0 2.4 Explain the role of the Directory Access (DA) and Directory Index (DI) blades and their functions 2.5 Discuss the common software components of Messaging in One 3.0 2.6 Describe the function of the Messaging File Store (MFS) 2.7 Explain the role of the Messaging Route Dispatcher (MRD) and scripting 2.8 Discuss Gateway Services in Messaging in One 3.0

3 Introduce subscriber and service provisioning 3.1 Explain the provisioning agent and its structure 3.2 Identify the provisioning GUI 3.3 Describe the provisioning process 3.4 Outline O&M configuration management 3.5 Describe batch provisioning 4 Examine messaging in One 3.0 hardware and data storage 4.1 Describe Messaging in One 3.0 hardware requirements 4.2 Define the blade functions in Messaging in One 3.0 4.3 Describe the Data Storage requirements of Messaging in One 3.0 4.4 Discuss the role of Message Common Directory (MCD) 4.5 Analyze hardware configuration and scalability 4.6 Explain configuration of load balancers 5 Discuss Messaging in One 3.0 fault management 5.1 Discuss performance management in Messaging in One 3.0 5.2 Analyze fault management in Messaging in One 3.0 5.3 Describe the role of the FM Mapper 5.4 Explain licensing in Messaging in One 3.0 6 Analyze configuration management 6.1 Explain how the configuration management files are stored 6.2 Describe how to change configuration settings using the CLI tool and GUI 7 Discuss geographic redundancy/distribution 7.1 Describe how geographic redundancy and distribution is implemented in Messaging in One 3.0 7.2 Define MCD Based replication 7.3 Examine MFS replication and distribution Target audience The target audience for this course is: Service Planning Engineers, Service Design Engineers, Network Design Engineers, Network Deployment Engineers, Service Deployment Engineers, System Technicians, Service Technicians, System Engineers, Service Engineers, Field Technicians, System Administrators, Application Developers, Business Developers and Customer Care Administrators. The course is relevant for anyone requiring an overview of the Messaging in One product. This includes: executive personnel (customer project leaders, marketing managers, site managers), company management and administrative personnel, as well as technical staff who require further specialized training in the system. Commercial in Confidence 9 2012

Prerequisites An understanding of Internet technologies and mobile networks is advantageous Duration and class size The length of the course is 1 days and 0 hours and the maximum number of participants is 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment. The course can also be given in a virtual classroom over the net by an instructor. The course contains modules like slide presentations and tests. Commercial in Confidence 10 2012

Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 Introduction to Messaging 30 minutes Messaging Core Components Subscriber Provisioning Messaging in One 3.0 Hardware and Data Management Messaging in One 3.0 Fault Management Configuration Management Geographic Redundancy and Distribution 30 minutes Commercial in Confidence 11 2012

Messaging in One (MiO) 3.0 MMS System Operation LZU 108 9009 R1A Description Do you need to be able to operate and administer your Messaging in One 3.0 system with MMS services? If so, the Messaging in One 3.0 MMS System Operation learning program is the service that you and your staff need. This program leads the participants through the job tasks associated with support of Messaging in One 3.0 offering MMS services. It will ensure you and your staff have the skills required to operate the Messaging in One solution with MMS. You will gain experience with provisioning and configuration of the Messaging in One 3.0 MMS Service. Learning objectives On completion of this course the participants will be able to: 1 Explain the MMS concept 1.1 List the basic functions of MMS 1.2 List the basic features of MMS 1.3 Describe how MMS works 1.4 Outline the MMC interfaces to other components 2 Describe the network architecture required to implement MMS Messaging 2.1 List the hardware requirements for MiO MMS 2.2 Describe the architecture used in MiO MMS 2.3 List the components used in the MiO MMS solution 2.4 Describe how a MMS message is sent over a cellular network 2.5 Detail the signaling that takes place before a MMS is sent 3 Discuss the MiO MMS features, functions and architecture 3.1 Explain the advanced features of Multimedia messaging offered by Messaging in One MMS 3.2 Detail the different MMS deployment types with Messaging in One 3.3 Outline License Management for MiO MMS 4 Explain the operation of Multimedia transcoding with MiO 4.1 Describe the requirements of Content Adaptation 4.2 Outline the role of the Multimedia Processor (MMP) 4.3 Recall the role of the Multimedia Client Proxy (MMCP) in MiO 4.4 Explain the DDUS function in MiO 5 Access the MiO MMS System and CPI 5.1 Log on to the Service Controller

5.2 Connect to the Management GUI for the MMS 5.3 Access the CPI documentation for MiO MMS Services 5.4 List the different documents that are available in the CPI 5.5 Locate specific information in the CPI 5.6 Navigate through the various sections in a typical CPI document 6 Perform MMS specific provisioning activities 6.1 Access the MiO provisioning GUI 6.2 Provision a MMS Class of Service 6.3 Create an MMS subscriber 6.4 Verify subscriber details in the filesystem 6.5 Configure MMS specific details for a subscriber 6.6 Modify the provisioning template for MMS 6.7 Add a Value Added Service Provider to the system 6.8 Add a Value Added Service to our VASP 7 Configure MMS Services 7.1 Compare the different ways of modifying configurations 7.2 Modify the OAM parameters 7.3 Define SLA agreements with foreign operators 7.4 Configure the Logging Event Repository (LER) 7.5 Analyze the relay configuration file 7.6 Customize MO error messages 7.7 Verify the SMTP Handler parameters 7.8 Compile a script and check for errors 7.9 Deploy a script to an MMC traffic node 8 Send a test MMS to the relay component 8.1 Locate the relevant traffic logs for recording message delivery 8.2 Create subscriber used for testing message submission 8.3 Verify the MMCP is configured correctly 8.4 Submit a MM using the Tactel Application 8.5 Copy the message to an email address 8.6 Check the logs for a record of the message being submitted 8.7 Verify the message is stored in the MFS 8.8 Use the MMCP to retrieve the message 8.9 Verify the account blocking function 9 Test the Autoprovisioning function 9.1 Check the system is properly configured for Autoprovisioning 9.2 Locate the Autoprovisioning templates 9.3 Submit a message addressed to a number that doesn t exist in the MCD 9.4 Verify that the subscriber has been created by the Autoprovisioning function 10 Verify MiO transcoding functionality 10.1 Configure device capability parameters 10.2 Modify the device_capability and device_data xml files 10.3 Determine the function of the MMP and its operation 10.4 Log on to the MMP GUI Commercial in Confidence 14 2012

10.5 Add an MMP Server 10.6 Manage the MMP server though GUI and ssh 10.7 Configure the MMP server 10.8 Perform MMP configuration using CLI 10.9 Analyze MMP logs using CLI 10.10 Configure the logging 10.11 Check the Capacity of the MMP 10.12 Interpret MMP Transcoder Statistics 10.13 Add a UAProf 10.14 Administer an MMP User 11 Trouble shoot MiO MMS Services 11.1 View alarm information on the Management Tool GUI 11.2 Verify the faultlist.conf file 11.3 Check the important ports on the MMS TN 11.4 Check the important processes on the MMS TN 11.5 Repair MCD Proxy connectivity issues 12 Implement MMS advanced configuration (optional) 12.1 Explain MiO MMS advanced configuration parameters 13 Test MMS scripting (optional) 13.1 Configure scripting for MMS delivery 13.2 View the existing scripts on the system 13.3 Analyze an existing script 13.4 Create a new script 13.5 Edit an existing script Target audience The target audience for this course is: The target audience for this course is: System Administrators & System Operators Prerequisites Successful completion of the following courses: An understanding of Internet technologies, mobile networks, Messaging in One 3.0 Common Components and Multimedia Messaging Service (MMS) is advantageous. This, and much more, is provided by the following: Successful completion of the following courses: Messaging In One (MIO) 3.0 System Survey (LZU 108 8870) Messaging in One (MiO) 3.0 Core System Operation (LZU108 8871) Unix knowledge IP networking knowledge or IP Networking (LZU 102 397) Commercial in Confidence 15 2012

Duration and class size The length of the course is 3 days and 0 hours and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools, which are accessed remotely. Commercial in Confidence 16 2012

Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 Introduce Multimedia messaging Define the MiO MMS architecture Examine the MiO MMS solution Introduce content adaptation 1.5 hours 2 hours 1.5 hours 2 Access the MiO System Access the CPI documentation for MiO MMS Services Perform MMS specific provisioning activities 1.5 hours Configure MMS Services 1.5 hours Configure scripting for MMS delivery 1hour 3 Send a test MMS to the relay component 2 hours Test the Autoprovisioning function Configure device capability parameters Configure the MMP Server Troubleshoot MiO MMS Services Commercial in Confidence 17 2012