POWERED BY XCHANGE TELECOM
UNDERSTANDING THE KEYS ON YOUR The Hard keys may display a fixed function, may be programmed to display extensions or other frequently used functions like Speed Dial. The Soft keys or icons are dynamic; which means they display different functions depending on what the phone is currently doing. PLACING CALLS Internally To call another person in your company, pick up the handset and dial the other person s extension number on either the hard or soft keypad. This is typically a 3 or 4 digit number. Press the icon or the hard key. Send THESE S ALSO BEHAVE LIKE CELL S WHERE YOU CAN DIAL THE NUMBER FIRST AND THEN PRESS THE ICON OR THE HARD KEY. Send Externally To call a number outside of your company, pick up the handset and dial that person s phone number. (You do not need to add any additional digits to place an external call, just dial 1 + area code + phone number.) Press the icon or the Send hard key. EMERGENCY CALLS In an emergency, dial 911 the way you would dial an external number. USING THE SPEAKER With the handset on hook, press the the icon or the hard key. Send key, enter the number and then press ALWAYS DIAL YOUR NUMBER BEFORE PICKING UP THE HANDSET OR PRESSING THE SPEAKER KEY; THIS WILL ALLOW YOU TO CORRECT YOUR NUMBER AS YOU DIAL. PRESS THE SOFT KEY TO BACKSPACE AND EDIT THE NUMBER THAT YOU DIALED. REDIAL To call the last number you dialed, press the key twice. You may also dial another number from the Redial call history list by selecting the entry. If you do not see the entry that you want, use the or arrow key to scroll through the list. ANSWERING CALLS Using the Handset Pick up the handset. Using the Speakerphone Press the key. TO CHANGE THE RING TONE FOR INCOMING EXTERNAL CALLS, SEE THE UPDATING RING TONE SECTION LATER IN THIS. YEALINK T20P 1
ENDING CALLS Hang up the handset or press the the speakerphone, press the the icon. End Call icon. If you used key or press End Call Yealink MUTING YOUR S MICRO During a call, press the key (this will mute all modes you use, handset or speakerphone). You will hear all the other parties while they can t hear you. The key will turn red to indicate that it is on. To turn your microphone back on, press the key again. HOLD During a call, press the hard key or the icon. To resume the call, press the Hold icon or the key. Resume TRANSFERRING A CALL There are two ways you can transfer a call: Attended and Blind. ATTENDED TRANSFER is where you stay on the phone until the party you are transferring the call to picks up and then you can advise the party you are about to transfer a call to them. 1. During a call, press the hard key or the icon. The active call is automatically placed on hold. 2. Dial the party you want to transfer the call to. (This can be either an internal extension or an external number). 3. When you hear the second party answer (or after you speak with the second party), press the hard key or the icon. YOU CAN CANCEL A TRANSFER BEFORE THE CALL CONNECTS BY PRESSING THE ICON. PRESS THE ICON TO RESUME YOUR ORIGINAL CALL. Cancel Resume BLIND TRANSFER is where you simply transfer the call to the intended party without communicating with them first. 1. During a call, press the hard key or the icon. The active call is automatically placed on hold. 2. Dial the extension or number you want the call transferred to. 3. Press the hard key or the icon. Your call will be transferred directly. CALL WAITING When you are on a call and another call comes in, your phone: A red LED will flash at the top right edge of the phone and the LCD display will display a Bell icon and the words: Incoming Call: Phone Number. Press the Answer icon to answer the call or the Reject icon to ignore the call. When you answer the call, the first call is automatically placed on hold. Tabs will be displayed for each party that is currently connected. Touch the Tab of the party that you want to speak with and press the icon. The active call is Resume automatically placed on hold. YEALINK 2
3-WAY CONFERENCE CALLS To host a 3-way call: 1. Once you have the first party on the line, press the icon. The first party is automatically placed Conference on hold. 2. Dial the second party and press the hard key or the soft key. 3. When the second party answers, press the icon. All parties are now joined in the Conference conference. You can press the You can press the Hold Split icon to place the conference on hold. icon to split the conference call into two individual calls. Tabs will be displayed for each party that is currently connected. Touch the Tab of the party that you want to speak with and press the Resume icon. The active call is automatically placed on hold. To drop the conference call, press the icon. End Call TO HOST A CONFERENCE WITH MORE THAN THREE CALLERS, PLEASE CONTACT THE CENTRALOFFICE CUSTOMER SUPPORT TEAM AT 347-498-0555 OR ENTERPRISE@XCHANGETELE.COM. PARKING A CALL Call Park is a feature that allows you to place a call on hold from one line and retrieve the call from another phone in the office. The other phone can belong to any member of your business; even a member that works from a different location. To park a call, press the key or the icon. Dial the Call Park access code: *18. Listen to the Orbit or parking lot number where your call was placed. You will need this number later to retrieve your call. Press the key or the icon again. To retrieve a parked call, dial the Call Retrieve access code:*19 followed by the Orbit number. For example, to retrieve a call parked in Orbit 30, dial *1930. DO NOT DISTURB When Do Not Disturb (DND) is active, incoming calls will be rejected rather than ring your phone. Callers will hear a system-generated message saying that you are temporarily unavailable. If voicemail is active on your line, calls will be sent directly to your voicemail and not rejected. To turn DND on, press the icon. DND A icon will appear in the top center of the LCD screen. To turn DND off, press the icon again. DND YEALINK 3
ACCESSING YOUR VOICEMAIL When a small icon appears in the top center of the LCD screen and a red LED is flashing at the top right edge of the phone, there are new voicemail messages. The number of voicemail messages will be displayed on the icon. To listen to your voicemail, press the key. Follow the voice prompts to review your messages. You can also access your voicemail from outside your office by dialing your personal number. When the call goes to the voicemail greeting, press * followed by your Voicemail PIN code and then press #. TO TRANSFER A VOICEMAIL MESSAGE TO A FELLOW EMPLOYEE AFTER LISTENING TO THE MESSAGE, PRESS 5. LISTEN FOR ADDITIONAL PROMPTS WHICH WILL INCLUDE THE VARIOUS DELIVERY OPTIONS AVAILABLE. NOTE: YOU MUST DIAL THE ENTIRE TEN DIGIT NUMBER OF THE EXTENSION YOU WISH TO TRANSFER TO. USING CALL HISTORY LISTS To view the Call History List: History 2. Touch the category on the LCD screen to switch between All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. If available, use the on-screen UP or DOWN arrow key 1/2 in the last column to scroll through the list to select the desired entry. You may also use the physical and arrow keys to scroll through the list. 4. Press the circled icon to get detailed information about the call. To place a call from the Call History List: 1. Select the desired entry as described above in steps 1-3 for viewing the list. 2. Touch the entry on the LCD screen to dial. To add a contact to the local directory from the Call History List: 1. Select the desired entry as described above in steps 1-4 for viewing the list. 2. Press the icon. Add 3. Edit the information on the LCD screen if necessary. 4. Press the icon to save your changes. Save To delete an entry from the Call History List: 1. Select the desired entry as described above in steps 1-4 for viewing the list. 2. Press the Delete icon. Delete the selected record? will be displayed. 3. Press the OK soft key to confirm. YEALINK 4
CONTACTS DIRECTORY UTILIZING THE COMMPORTAL ASSISTANT PRODUCT MAKES MANAGING CONTACTS MUCH EASIER; CONTACT XCHANGE TELECOM FOR MORE INFORMATION. Yealink To add a contact to the local directory: Directory 2. Touch the category on the LCD screen to switch between All Contacts, Company, Family, and Friend. 3. Press the Add icon. 4. Press the 123 IME icon to change the data input format; alphabetic, numeric, case etc. 5. Either touch or use the or arrow key to select the desired field(s) and then enter the information. Press the to backspace and correct any errors. Delete 6. Press the icon to save your changes. Save To edit a contact in the local directory: Directory 2. Touch the category on the LCD screen to switch between All Contacts, Company, Family, and Friend. 3. If available, use the on-screen arrow key in the last column to scroll through the list 1/2 to select the desired record. You may also use the physical and arrow keys to scroll through the list. 4. Press the icon to get detailed information about the contact. 5. Touch one of the record s data entry fields. 6. Press the 123 IME icon to change the data input format; alphabetic, numeric, case, etc. 7. Either touch or use the or arrow key to select the desired field(s) and then edit the information. Press the icon to backspace and correct any errors. Delete 8. Press the icon to save your changes. Save To delete a contact from the local directory: 1. Select the desired record as described above in steps 1-4 for editing the list. 2. Press the Delete icon. Delete the selected contact? will be displayed. 3. Press the OK soft key to confirm. To place a call to a contact in the local directory: 1. Select the desired record as described above in steps 1-3 for editing the list. 2. Touch the desired record on the LCD screen to dial. If the contact has more than one number, touch the desired number field to dial. To search for a contact in the local directory: Directory 2. Touch the category on the LCD screen to switch between All Contacts, Company, Family, and Friend. 3. Press the Search icon. A Search box will be displayed. 4. Press the 123 icon to change the data input format; alphabetic, numeric, case, etc. IME 5. Enter the alphabetic or numeric search string. The contacts containing the search string will be displayed. 6. If available, use the on-screen arrow key in the last column to scroll through the 1/2 list to select the desired record. You may also use the physical and arrow keys to scroll through the list. 7. Touch the desired record on the LCD screen to dial. If the contact has more than one number, touch the desired number field to dial. YEALINK 5
VOLUME ADJUSTMENT Press the key during a call to adjust the speakerphone or handset volume. To change the ringer volume, press this key when the handset is on the phone and there are no calls in progress. Yealink UPDATING RING TONE To change the ring tone for incoming external calls: Menu 2. Press the icon. Basic 3. Select the Sound category. 4. Select the Ring Tones category. 5. Select a ring tone to hear it play. 6. Press the icon. Save (If changing the ring tone changes internal calls instead of external calls, and you would like to change to external, please contact the CentralOffice Support Team to configure your BG.) TO SET A DISTINCTIVE RING TONE FOR A SPECIFIC CALLER, REFER TO THE CONTACTS DIRECTORY SECTION EARLIER IN THIS. WHEN EDITING A CONTACT S ENTRY, YOU CAN SELECT THE RING TONE. MEMORY KEYS You can assign predefined functions to the memory keys located on both sides of the LCD screen. Memory keys allow you to have quick access to features such as Call Return and Voice Mail. BUSY REDIAL The Busy Redial feature is a code that when entered into your phone, will give you the information of the number you last dialed and the option to dial it again. If the line you are trying to reach is busy, your phone will keep checking that line (for a preset amount of time) till it becomes available and then it will dial it again. For Busy Redial, dial *66; to cancel, dial *86. CALL RETURN The Call Return feature is a code that when entered into your phone, will give you the information of the last call you received and the option to have your phone dial that number. If the line you are trying to reach is busy, your phone will keep checking that line (for a preset amount of time) till it becomes available and then it will dial it again. For Call Return, dial *69; to cancel, dial *89. ANONYMOUS CALL REJECTION Anonymous Call Rejection is a feature which when configured, can be enabled or disabled on your phone to reject calls that come up as anonymous on your phone s display. *77 will enable the feature, *87 will disable it. YEALINK 6
CALL PICKUP & DIRECTED CALL PICKUP Call Pickup is a feature that via a code you enter into your phone picks up any incoming call to a preset group of extensions. Directed Call Pickup allows you to pick up any incoming call to a specific extension within your Business Group. Both Pick-up options can t be used once a call is already in progress. For Call Pickup, dial *11 followed by the group code. For Directed Call Pickup, dial *12 followed by the ringing phone s extension number. INTERCOM Individual extension-to-extension intercom calls are calls between users that do not ring the other party s phone, but rather are immediately answered over the other phone s speaker. To make an intercom call, dial 9 followed by the extension. GROUP INTERCOM Group intercom calls give you the ability to make an announcement over all of the speakers of all of the users in your group. To make a group intercom call, dial *98, wait for a beep and then make your announcement. DOOR INTERCOMS Door Intercoms provided by Xchange Telecom can be used with your CentralOffice phone system. When a call comes in from your door intercom, pressing a predefined key will release the door. Depending upon the Intercom model, the default key is either 8 or 6. The predefined key can also be customized upon request. This feature is only available when your BGA has requested the CentralOffice support team to configure this feature for your extension. The CentralOffice Customer Support Team Can Be Reached At 347-215-9300 or enterprise@xchangetele.com YEALINK 7
DESCRIPTION ENABLE DISABLE Anonymous Call Rejection Reject calls from people who block their Caller ID. *77 *87 Yealink T46G Busy Redial Automatically retries a number if the line was busy. Call Return Calls back the last person who called you. Caller ID Block Block your Caller ID on a per call basis. Call Forward Have all calls forwarded to a number of your choice. *66 *69 *67 *72 + Number *86 *89 *82 *73 Attended Remain on the line while performing the call transfer. Blind Automatically hang up once the transfer has been initiated. Direct to VM Send a call directly to the VM of a specific extension. 3-Way Call Host a 3-way call. Call Park Put a call on hold and allow someone to pick it up from anywhere. Call Park Retrieve Retrieve the call placed in park. Direct Call Pickup Pick up a call that is ringing on someone else s phone. Page All Phones 1. During a call, press the hard key or the icon. The active call is automatically placed on hold. 2. Dial the party you want to transfer the call to. (This can be either an internal extension or an external number). 3. When you hear the second party answer (or after you speak with the second party), press the hard key or the icon. 1. During a call, press the hard key or the icon. The active call is automatically placed on hold. 2. Dial the extension or number you want the call transferred to. 3. Press the hard key or the icon. Your call will be transferred directly. 1. Pressthe hard key or the icon. 2. Press 8 + Extension. 1. Once you have the first party on the line, press the Conference icon. The first party is automatically placed on hold. 2. Dial the second party and press the hard key or the soft key. 3. When the second party answers, press the Conference icon. All parties are now joined in the conference. 1. Press the hard key or the icon. 2. Dial the Call Park access code: *18. 3. Listen to the Orbit or parking lot number where your call was placed. 4. Press the hard key or the icon again. *19 + Orbit Code *12 + Extension *98 YEALINK 8