Data Center Strategy, Disaster Recovery and CITEIS at Cisco ITMCOC-2569 Follow us on Twitter for real time updates of the event: @ciscoliveeurope, #CLEUR
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Global Data Center Strategy Virtualization Is Key Transformation Run IT as a business Internal service provider model Service-oriented architecture Product & Technology Transformation Focus on operational excellence Resiliency Increase data center tiers Multi-site architecture Move out of high risk geographies Improve availability and recoverability Growth Enablement Transformation Resiliency Capacity Growth Enablement New markets and business models Global expansion User experience Enable customer success Capacity Build and occupy data center Optimize demand Consolidate where appropriate 3
Distributed Virtual Data Center Architecture METRO Variation III: Metro Virtual Data Center (MVDC) Leveraging Metro-based data center pair for Operational Continuity + a remote data center for Disaster Recovery REGIONAL Variation II: Regional Virtual Data Center (RVDC) Active from multiple data centers over higher latency links within one continent GLOBAL Variation I: Global Virtual Data Center (GVDC) Presence in two or more continents 4
Global Data Center Presence Target State Shared Resilient Infrastructure Enables Diversified Business Growth Metro Virtual DC (MVDC) Leveraging Metro-based DC pair + remote DR Ex.: Cisco Commerce Workspace (CCW) 2Asc B A 2Asc B B B B B B B B Global Virtual DC (GVDC) Presence in two or more continents Ex.: Active Directory, IronPort, WebEx Regional Virtual DC (RVDC) Active from multiple DCs over larger latency within a continent Ex.: FTP, Cisco.com A Distributed Virtual Data Center (DVDC) Architecture Three Variations Reflecting Varying Latency Constraints and Performance Requirements 5
Resiliency The Ability to Absorb The Impact of a Disaster and Continue to Provide A Minimum Acceptable Level of Service. Operational Continuity Planned / unplanned service continuity within the Metro (up to and including a single data center loss) Disaster Recovery (DR) Loss of two data centers leads to recovery in a remote data center DC1 DC2 DC3 Metro Area Pervasive data protection + infrastructure repurpose 6
Resiliency Framework Criticality Levels A Service Attribute Describing the Impact to the Business When the Service Is Not Behaving as Required C-Level Term Impact Description C1 Mission Imperative Any outage results in immediate cessation of a primary function, equivalent to immediate and critical impact to revenue generation, brand name and/or customer satisfaction; no downtime is acceptable under any circumstances C2 Mission Critical Any outage results in immediate cessation of a primary function, equivalent to major impact to revenue generation, brand name and/or customer satisfaction C3 Business Critical Any outage results in cessation over time or an immediate reduction of a primary function, equivalent to minor impact to revenue generation, brand name and/or customer satisfaction C4 Business Operational A sustained outage results in cessation or reduction of a primary function C5 Business Administrative A sustained outage has little to no impact on a primary function 7
Criticality Classification Matrix Criticality Classification Matrix v3.0 Adjusted Availability Ceiling Up to 99.999% Up to 99.995% Up to 99.99% Up to 99.9% Up to 99.9% Operational Continuity (Planned and Unplanned Downtime) Planned Downtime Acceptable? Acceptable Recovery Time (ART, hours) Acceptable Data Loss (ADL, Hours) Reduced Performance Acceptable (Single DC Loss)? Recovery Time Objective (RTO, in Hours) Disaster Recovery Recovery Point Objective (RPO, in Hours) Reduced Performance Acceptable (Large-Scale Disaster)? Criticality Level N ~0 ~0 N n/a** n/a n/a C1 N 1 0 N 4 1 N C2 Y 4 0 N 24 1 Y C3 Y 24 1 Y 48 24 Y C4 Y Best Effort 24 Y Best Effort 1 wk Y C5 ART = Maximum downtime following incidents (up to and including one DC in Metro down) ADL = Maximum data loss following incidents (up to and including one DC in Metro down) RTO = Maximum downtime for applications following large-scale disaster (multiple Tier-III DCs in Metro down, highly unlikely) RPO = Maximum data loss following large-scale disaster (multiple Tier-III DCs in Metro down, highly unlikely) ** Targeting distributed architectures (active/active over large distance) to meet service continuity requirements without DR invocation Expected Distribution: (C1 & C2) <5%, C3 ~10%, C4 >60%, C5 <25% of applications 8
Operational Continuity
Metro Virtual Data Center (MVDC) Vision Generic, high-availability application and data solution architecture which leverages a dual data center physical infrastructure Addresses all levels of the data center stack - physical layer, network layer, server platform resources, storage resources, application networking services, data tier structure Management and interaction of applications in a paired data center environment Support Disaster Recovery capability beyond dual data center resiliency 10
Delivering Resiliency Through MVDC Active-active capability and workload rotation to accelerate incident response time and increase confidence Capable of no data loss within Metro (synchronous replication, RPO=0) Pervasive data protection at 3 sites No physical single points of failure Optimized use of capacity through virtualization No granular dependency management required 11
MVDC Enabling Technologies Cisco & Strategic Partners Cisco Optical Network Switches (ONS) Create DWDM link between DC s Cisco UCS, MDS & Nexus Switches Improved performance, installation densities and reduced cabling Cisco GSS (Global Site Selector) Geographic client routing and load balancing EMC & NetApp Synchronous Data Replication Applications run Active / Active (from both DC s) VMware Site Recovery Manager (SRM) Supports failover of passive services Oracle Data Guard (DG) Async and sync replication of Oracle DBs between DC s 12
Disaster Recovery
Disaster Recovery Strategy Make DR prioritization less prohibitive Drive cost efficiencies through reuse of infrastructure and processes Integrate DR into day to day operations Make capacity growth sustainable through repurposed infrastructure and shared resources leveraging virtualization Leverage information from Services Portfolio for decision making Leverage Risk Management teams to provide necessary governance Provide a DR capability that is agnostic to all tenants (multi-tenancy) 14
Non-Production / Disaster Recovery Data Center (Repurposed Office Space + DC Facilities Upgrade) Tier II Resilient Application Development Disaster Recovery Leading Technologies Cisco UCS/Nexus Solutions Cloud provisioning and orchestration Green LEED Gold building Increased inlet air temp: 78F LED exterior lighting, rooftop PV cells Reclaimed water in cooling towers Flexible Servers/Storage Cable Anywhere Virtualization Technologies Power distribution no stranded power Infrastructure Re-purpose Operational Excellence Critical Mass SMEs onsite Optional Remote Support Highly automated Customer Friendly Viewing Windows Customer video presentations Customer Telepresence rooms 15
Non-Prod/Disaster Recovery Architecture Virtual Routing and Forwarding and Virtualization for Re-Purpose Based DR RTP Campus Operating Principles: Confidence: All-in/opt-out Standardized: Resiliency framework with tiered DR offerings Efficient: Virtualization with environment repurpose Centralized Storage POD NAS SAN BKP Capability Flexibility Utilization SIM DMZ Networking & Config Non-PROD VM Non-Prod MVDC NON-PROD Sim-DMZ Pre-DR Shadow/Reduced Capacity VM DR-DMZ Dedicated Physical (Exception) DR-DMZ Networking & Config Expand Architecture to Multiple DC in RTP campus Non-PROD Networking & Config Non-PROD VM NON-PROD Non-Prod MVDC VM Farm Super Pod RTP1 Pre-DR Shadow/Reduced Capacity VM DR-PROD Dedicated Physical (Exception) DR Networking & Config Lowered Cost Pervasive Data Protection + Virtualization-based Infrastructure Repurpose 16
Implementation Methodology and Testing Options DR Architecture DR Implementation Methodology Tested new technologies and DR use cases in Service Verification Lab Integrated technologies with client applications and tested in non-production environments Enlisted First Client adopters and implemented and tested DR Client DR Testing Options Production applications can be taken down to test applications in DR Production application are left running and components in DR environment used for testing Foundational services are independently tested for DR readiness SVL/POC Non-Production DR Adoption Configuration build out Configuration build out DR foundation and lifecycle build out DR Failback Services Configuration and replication enablement DR Failback Service Configuration and replication enablement DR Failback Service Configuration and configuration enablement DR Technologies Validation Infrastructure/Apps Integration Validation Application DR Implementation DR Failover with SRM, VRF etc Functionality Testing Integrated DR failover with client application and dependencies Functionality Testing DR Failover with client live testing Functionality Testing 17
CITEIS Demonstration
Solution Components Resource Managers EMAN Address Management Host Management Cisco Intelligent Automation for Cloud Cisco Cloud Portal Cisco Process Orchestrator Remedy Incident Management Change Management Automation Packs vcloud Automation Pack VDC Resource Manager Hypervisor Self-Service Service Catalog Provisioning Integration vcloud vsphere vcenter Active Directory DC Resources Group Management Profile Management 19
CITEIS Gen2 Key Features Client Self-Service Portal Complete control requesting infrastructure resources Simple, easy-to-use interface End-to-end automation reduces time to market IaaS APIs Customized tools interact with CITEIS via available APIs Pre-Paid Resource Pools and On Demand Services Support for on-demand services Customized Virtual Images and Appliances Upload customized images into CITEIS; make them available via the self-service portal Choose pre-configured images provided by NDCS and/or other CITEIS users Security/Segmentation Define entitlement rights to specific users for resource access Logical segmentation between tenants: your resources guaranteed and segmented Availability Allen DC: June 15 RTP DC: January 2012 Metering and Billing Support for subscriptionbased billing with pay-as-yougo capabilities Single, aggregated billing for purchased infrastructure resources Support Services Upfront SLA guarantee and pre-defined maintenance windows Option for NDCS support of your virtual environments or you can support your own Customer Repeatable Solution Cisco UCS-based virtualization solution Cisco Cloud Portal (newscale) service catalog Cisco Tidal Enterprise Orchestrator 20
CITEIS Gen2 Offerings Subscription Models CITEIS Virtual Data Centers Pre-Defined Resource Pools with Bundled Services Virtual resources reserved and guaranteed Tenants allocate and manage resources based on their specific needs Minimum one (1) quarter subscription commitment required Value-Add Offerings Enhanced infrastructure services available for additional charges Complements CITEIS VDC subscriptions only CITEIS Express for Individual Cloud-based Services Ideal for sandbox environments Minimal SLAs and support provided; Best effort 21
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