I350-EmailGuide.book Page a Monday, August 17, 2009 6:10 PM Setting Up Email www.sprint.com 2009 Sprint. SPRINT and the logo are trademarks of Sprint. Other marks are the property of their respective owners. 8/17/09
I350-EmailGuide.book Page b Monday, August 17, 2009 6:10 PM Important Important Privacy Message Sprint s policies often do not apply to third-party applications. Third-party applications may access your personal information or require Sprint to disclose your customer information to the third-party application provider. To find out how a third-party application will collect, access, use, or disclose your personal information, check the application provider s policies, which can usually be found on their website. If you aren t comfortable with the third-party application s policies, don t use the application. I350_EmailGuide_CH17_PS_0817309_F7
I350-EmailGuide.book Page c Monday, August 17, 2009 6:10 PM Table of Contents IMAP and POP Accounts.................. 1 Setting Up an IMAP or POP Account.......... 1 Editing an Email Account.................... 6 Setting Up Exchange via ActiveSync........ 9 Before You Begin........................... 9 Setting Up a New Outlook Email Account..... 9 Accessing Email via Web Browser........ 12 Accessing Email via Web Browser........... 12
I350-EmailGuide.book Page d Monday, August 17, 2009 6:10 PM
I350-EmailGuide.book Page 1 Monday, August 17, 2009 6:10 PM IMAP and POP Accounts Setting Up an IMAP or POP Account (page 1) Editing an Email Account (page 6) If you want to send and receive email messages through an ISP (Internet Service Provider) account, or if you wish to use your device to access your corporate email through a VPN (Virtual Private Network), you will first need to set up an IMAP or POP account. IMAP (Internet Message Access Protocol) - This mail retrieval protocol is frequently used in large networks and commercial and institutional settings. IMAP4 is the current standard. POP (Post Office Protocol) - This protocol is supported by most ISPs and is currently more common among consumer applications. POP3 is the current standard. Note If you have multiple email accounts, you must configure each account with its own settings. Tip You can access your email setup options and more general setup information by selecting the Getting Started option, either on your Today screen or through > Getting Started. Setting Up an IMAP or POP Account When setting up an IMAP or POP account, your device may be able to retrieve account settings automatically, or you may need to enter certain settings manually. Automatic Email Setup 1. Press > E-mail > Setup E-mail. (Touch or use the navigation key to scroll through the various fields.) or From the Today screen, scroll through the onscreen options and touch the e-mail field. IMAP/POP Accounts IMAP and POP Accounts 1
I350-EmailGuide.book Page 2 Monday, August 17, 2009 6:10 PM WARNING If your handset has a touchscreen display, please note that a touchscreen responds best to a light touch from the pad of your finger or a non-metallic stylus. Using excessive force or a metallic object when pressing on the touchscreen may damage the tempered glass surface and void the warranty. Review this device s Manufacturer s Warranty information, found in the printed Basics Guide. 2. Touch both the E-mail address: and Password: fields and enter the appropriate information. 3. The Save password box is checked by default to allow the device to always remember your email account password. To prevent other users from viewing your email, tap the check box next to Save password to remove the checkmark and deactivate the feature. 4. Press Next (right softkey) to continue. 5. Touch the Try to get e-mail settings automatically from the Internet box to place a checkmark in the box and press Next (right softkey). Note For some common email types, your device will automatically detect and configure the email settings without performing this step. If you believe your email account settings will not be detected, proceed to step 5 under Entering Email Settings Manually on page 4. 2 IMAP and POP Accounts
I350-EmailGuide.book Page 3 Monday, August 17, 2009 6:10 PM 6. Press Next (right softkey) to attempt to retrieve these settings automatically. This process may take several minutes. The device will attempt to determine the necessary communication settings for both incoming and outgoing email messages. 7. If the device was able to automatically retrieve the necessary settings, press Next (right softkey). or If the device was unable to obtain the settings automatically, press Next (right softkey) and proceed to step 6 under Entering Email Settings Manually on page 4. 8. Touch the Your name: field and enter the name that will be displayed in the From field on your outgoing messages. 9. Touch the Account display name: field and use the keyboard to update the display name shown on your device to describe this new email account. This name appears within the list of available email accounts within the E-mail field on the Today screen and E-mail page. 10. Press Next (right softkey). 11. Touch the Automatic Send/Receive: field and select the time interval you would like for your device to send and check for new email messages. 12. Touch the Review all download settings link for additional download settings and options. See Editing an Email Account on page 6 for more details. 13. Press Finish (right softkey). IMAP/POP Accounts IMAP and POP Accounts 3
I350-EmailGuide.book Page 4 Monday, August 17, 2009 6:10 PM Manual Email Setup Required IMAP and POP Account Information If the Automatic configuration was unsuccessful, or if you need to access an account using a VPN server connection, contact your ISP (Internet Service Provider) or network administrator for the following information and enter it manually: Account type (IMAP4 or POP3) Incoming and Outgoing Mail Server Names User name and Password Domain Name Special Security Settings (if used) For more information about configuring email accounts, go to: www.microsoft.com/windowsmobile/help/smartphone/ default.mspx. or www.windowsmobile.com/getstarted Entering Email Settings Manually Note If you got here using the Automatic steps and are still in the E-mail Setup menu, proceed to step 7 to continue. 1. Press > E-mail > Setup E-mail. (Touch or use the navigation key to scroll through the various fields.) or From the Today screen, scroll through the onscreen options and touch the e-mail field. 2. Touch both the E-mail address: and Password: fields and use the keyboard to enter the appropriate information. 3. The Save password box is checked by default to allow the device to always remember your email account password. To prevent other users from viewing your email, tap the check box next to Save password to remove the checkmark and deactivate the feature. 4. Press Next (right softkey). 4 IMAP and POP Accounts
I350-EmailGuide.book Page 5 Monday, August 17, 2009 6:10 PM 5. Touch the Try to get e-mail settings automatically from the Internet box to remove the checkmark from the box and press Next (right softkey). 6. Touch the Your e-mail provider: field, select Internet e-mail, and press Next (right softkey). 7. Touch the Your name: field and enter the name that will be displayed in the From field on your outgoing messages. 8. Touch the Account display name: field and use the keyboard to update the display name shown on your device to describe this new email account. This name appears within the list of available email accounts within the E-mail field on the Today screen and E-mail page. 9. Press Next (right softkey). 10. Touch the Incoming mail server: field and use the keyboard to update the server information. 11. Touch the Account Type: field and select either POP3 or IMAP4. 12. Press Next (right softkey). 13. Touch both the User name: and Password: fields and enter the appropriate information. 14. Touch the Outgoing (SMTP) mail server: field and enter the outgoing mail server information. 15. Check the appropriate fields by touching them or by highlighting them and then pressing. Outgoing server requires authentication is used if you need to use a password for outgoing mail in addition to incoming mail. (Please contact your System Administrator for detailed server requirements.) IMAP/POP Accounts IMAP and POP Accounts 5
I350-EmailGuide.book Page 6 Monday, August 17, 2009 6:10 PM Use the same user name and password for sending e-mail to use the same user name and password for outgoing mail as well as for incoming mail (can only be selected if the Outgoing server requires authentication box is checked). 16. Touch the Advanced Server Settings link. This option allows you to configure server-specific messaging settings such as SSL requirements for both incoming and outgoing email, as well as network firewall profiles. Select or enable your desired options. Press Done (left softkey) once you have completed making updates to these settings. 17. Press Next (right softkey). 18. Touch the Automatic Send/Receive: field and select the time interval you would like for your device to send and check for new email. 19. Touch the Review all download settings link for additional download settings and options. 20. Press Finish (right softkey). For more details on configuring advanced email settings, see Editing an Email Account on page 6. Editing an Email Account To edit general email settings: 1. Press > E-mail. 2. Highlight an account and press Menu (right softkey) > Options. 3. Touch the desired email account from the onscreen list. 4. Touch Edit Account Setup. 5. Confirm the email address and make any changes if necessary. Press Next (right softkey). 6 IMAP and POP Accounts
I350-EmailGuide.book Page 7 Monday, August 17, 2009 6:10 PM 6. Confirm the Your name and Account display name information and make any changes if necessary. Press Next (right softkey). 7. Confirm the Incoming mail server and Account type information and make any changes if necessary. Press Next (right softkey). 8. Confirm the User name and Password information and make any changes if necessary (including checking or unchecking the Save password box). Press Next (right softkey). 9. Confirm the Outgoing (SMTP) mail server information and make any changes if necessary. 10. Touch the Advanced Server Settings link and tap any setting on this page to check or uncheck the option. Require SSL for Incoming e-mail to enable SSL encryption of incoming email (if supported by the mail server). Require SSL for Outgoing e-mail to enable SSL encryption of outgoing email (if supported by the mail server). Network connection field to select a firewall connection setting by pressing the navigation key left or right to select either The Internet (open: no firewall) or Work (behind a firewall). 11. When you have finished making changes, press Done (left softkey) and then press Next (right softkey). To change the send/receive schedule settings: 1. Follow steps 1-3 from To edit general email settings: on page 6. 2. Touch Send/Receive Schedule. 3. Touch the Automatic Send/Receive: field and select the time interval you would like for your device to send and check for new email. 4. Touch the Download messages: field and select the age range of messages to download from the server to your device. (The longer the time period, the more messages will be downloaded.) IMAP/POP Accounts IMAP and POP Accounts 7
I350-EmailGuide.book Page 8 Monday, August 17, 2009 6:10 PM 5. Touch the Advanced Settings link and tap any setting on this page to check or uncheck the option. Send/receive when I click Send to automatically check for and download new messages whenever you Send a message. Use automatic send/receive schedule when roaming to continue to check your email at predetermined intervals even if you are in a roaming area. 6. Touch the When deleting messages: box and select whether to automatically delete or retain messages on your email server when you delete messages from your device. 7. Press Done (left softkey) three times to return to the email options page. To change download size settings: 1. Follow steps 1-3 from To edit general email settings: on page 6. 2. Touch Download Size Settings. 3. Touch an onscreen field and change any settings you wish. Touch an option to select it. Message format: to view your email messages as either HTML or plain text documents. Message download limit: to limit the size of files attached to email messages. Download attachments: to limit the size of an email s attachment file. 4. Press Done (left softkey) twice to return to the email options page. 8 IMAP and POP Accounts
I350-EmailGuide.book Page 9 Monday, August 17, 2009 6:10 PM Setting Up Exchange via ActiveSync Before You Begin (page 9) Setting Up a New Outlook Email Account (page 9) Microsoft Exchange ActiveSync can be used to sync corporate email with your device. If your company uses Microsoft Exchange Server 2003 and 2007 as the corporate email system, you can use Exchange ActiveSync to wirelessly synchronize your email and organizer information directly with your company s Exchange server. Before You Begin The setup process is done wirelessly by using the ActiveSync application already located on your device. To synchronize wirelessly using the Microsoft Exchange Server, you must first: Activate Sprint Data Services. Use an existing Exchange (Outlook ) email account. Work with your system administrator to collect the following information: Exchange Server address and domain name. Your user name and password. Setting Up a New Outlook Email Account 1. Press > ActiveSync. 2. Press Menu (right softkey) > Add Server Source... 3. Touch the E-mail address: field and enter the appropriate information. If your network requires SSL encryption, touch the Attempt to detect Exchange Server Settings automatically box to place a checkmark in the box and press Next (right softkey). If this box is not checked, you will be asked to enter the Exchange Mail Server address later. Exchange ActiveSync Setting Up Exchange via ActiveSync 9
I350-EmailGuide.book Page 10 Monday, August 17, 2009 6:10 PM 5. Leave the Save password box checked to avoid having to enter the password whenever you log on to this account, and press Next (right softkey). The device will begin to try detecting your Exchange Server information automatically. Press Skip (right softkey) to manually enter the information. 4. Touch a field and enter your User name, Password, and Domain name. (The password is casesensitive.) 6. Touch the Server address: field and enter the appropriate information. If your exchange server requires SSL encryption, touch the This server requires an encrypted (SSL) connection box and press Next (right softkey). 10 Setting Up Exchange via ActiveSync
I350-EmailGuide.book Page 11 Monday, August 17, 2009 6:10 PM 7. Touch the boxes for the types of information you wish to synchronize with the Exchange Server. 8. To configure a parameter, touch an entry from the list (Calendar and E-mail) and touch the onscreen Settings button. For more details on configuring advanced email settings, see Editing an Email Account on page 6. Calendar sync allows you to synchronize calendar events with your exchange server up to a determined time frame. Choose from: All, 2 Weeks, 1 Month, 3 Months, or 6 Months. E-mail sync allows you to configure the following email sync parameters: Download the past: determines how far back in your email history would you like to maintain a sync record between your device and your Exchange server. Message Format: determines what display format to use when viewing your email (HTML or Plain Text). Download size limit: determines the size limits of your incoming email messages. Include file attachments: allows you to include email attachments, and if those should be filtered if they are smaller than a set size (in KB). Advanced... allows you to configure security options, manage certificates, and assign a return email address (found in the From: field). 9. Press Finish (left softkey). Exchange ActiveSync Setting Up Exchange via ActiveSync 11
I350-EmailGuide.book Page 12 Monday, August 17, 2009 6:10 PM Accessing Email via Web Browser The Web browser allows you to access your Web-based email accounts on your device. It is recommended that you log into these Web-based email accounts via their mobile versions. These addresses can be found on your email provider s website. Accessing Email via Web Browser 1. Press > Internet Explorer. or From the Today screen, scroll through the onscreen options and touch the Internet Explorer field. 2. Once the page is loaded, it is displayed at full screen. Touch to reveal the Web Toolbar. 3. Touch the Address field and enter your Web-based email address in the address window at the top of the screen and press. Some common Web addresses are: Hotmail: http://mobile.msn.com/hm/folder.aspx Yahoo: http://m.yahoo.com/mail Gmail: http://m.gmail.com 12 Accessing Email via Web Browser
I350-EmailGuide.book Page 13 Monday, August 17, 2009 6:10 PM View Web Toolbar Bookmark icon 4. Touch to begin the bookmark process for the currently active Web page. 5. Touch and use your keyboard to adjust the Name and Address (URL) fields. 6. Touch the Folder field to select a location for this new bookmark. Default location is Favorites. 7. Press Add (left softkey) to store the new bookmark into the browser s Favorites page. E-mail via Browser Accessing Email via Web Browser 13