Limerick Digital Strategy Building Ireland s First Digital City Tracking the Transformation to the Smarter Limerick Smart Cities Summit London 19-20/09/2017 Dr. Mihai Bilauca Head of Digital Strategy Limerick City & County Council @LimerickCouncil www.limerick.ie 1
New Expectations Urban Transformation Source: World Economic Forum, Shaping the Future of Urban Development & Services Initiative, Global Survey on Urban Services (Oct.-Dec. 2015) Economy Social Environment Infrastructure Institutions E-government Planning Transport Culture & Entertain. Knowledge & Skills 2
Smart Cities Mirage 3
Smart Cities Reality 4
Limerick 2030 Economic & Spatial Plan 12,000 Jobs 1b 5,000 in the City Centre Investment 1.4M sq.ft of enterprise space 5
Train Staton Complex I Co-Working/ Post Grad Energy Valley HQ/Smartport Advance Ofce High End Retail/P Realm Financial & Edu Campus Medical Village
What is Smart Limerick? Improving Sustainability & Resilience by improving how it engages society, how it applies collaborative leadership methods, how it works across disciplines and city systems, and how it uses data and integrated technologies, to provide better services and quality of life Sustainability Resilience Smart Limerick 7
Smart Limerick Framework Improve Resilience & Sustainability Empower Communities Digital Economy Digital Infrastructure 8
Where is Limerick compared to other cities & regions? You can't manage what you don't measure - Peter Druker - 9
The maturity model is a transformation tool TM Forum Smart City Maturity & Benchmark Model First end-to-end maturity model Stakeholder Engagement & Citizen Focus Capture the as-is situation Define the wanted position Leadership and Governance Input to transformation plan TM Forum Existing Levels of Smartness 225 clear statements to score References to best practice Integrated ICT Infrastructure Effective Use of Data 2015 TM Forum 10
Developing a Common Language TM Forum Benchmarking sample (from 225) Part 1: Leadership and Governance "The city has a smart city vision developed by all stakeholders" The city has set up a cross-silo funding and budget process to address collaborative initiatives Stakeholder organisations have identifed their common goals and have set up collaborative working groups to achieve them Markings 0)Not started. There are no discussions taking place today. 1) Informal. There are exploratory steps taken towards defning an objective. 2) Documented. An objective has been formulated in working minutes or publicly communicated. 3) Planned. A plan to realise the objective is in place. 4) Deployed. A solution delivering against the objective has been delivered. 5) Some impact. There is measurable impact and value generated by the solution. 6) Signifcant impact. Most if not all of the solution delivers high value. 7) Maximum impact. There is no way the solution can deliver more value than it is doing now. 11
TM Forum Smart City Benchmarking App Markings 0)Not started. There are no discussions taking place today. 1) Informal. There are exploratory steps taken towards defning an objective. 2) Documented. An objective has been formulated in working minutes or publicly communicated. 3) Planned. A plan to realise the objective is in place. 4) Deployed. A solution delivering against the objective has been delivered. 5) Some impact. There is measurable impact and value generated by the solution. 6) Signifcant impact. Most if not all of the solution delivers high value. 7) Maximum impact. There is no way the solution can deliver more value than it is doing now. 12
LIMERICK SMART CITY MATURITY AND BENCHMARK EVALUATION Leadership & Governance Level of Smartness Integrated ICT Infrastructure Stakeholder Engagement & Citizen Focus Efective Use of Data DIMENSION SCORE Leadership & Governance 2.2 Stakeholder Engagement and Citzen Focus 2.8 Integrated ICT Infrastructure 0.2 Efectve Use of eata 1.3 Level of Smartness 2.1 13
Limerick Digital Maturity Assessment - IVI 14
Collaboration & Leadership Partnership for a Smart Limerick Partnerships Public, Private, Academia, Community & Voluntary Limerick Charter Council Digital Champions Forum 24 members Limerick Digital Leaders Network 37 members from 25 organisations 15
Strategic Approach Smart Limerick Digital City 7. Digital Innovation Cross Agency Services 6.Digital Transformation Council Programme 1.Engagement & Participation Consultation & Collab. Limerick 2030 Economic & Spatial Plan 5.Data & Analytics Insight Limerick Platform Governance, Structures & Policies 2.Information & Marketing limerick.ie 3.Service Integration Platform My Limerick 4.Infrastructure NBP, WiFi, Fibre, IoT, CCTV, MDN Support Networks & Research 16
Digital Business Transformation 7 categories of transformation Based on the Digital Business Transformation Framework by M.Wade - Global Center for Digital Business Transformation 2015 Business Model Structure People Processes IT Capability Oferings Engagement Digitally Aware & Savvy Processes Standardisation - Single Customer View - Staf (Management) Project Management EA, MDM, CRM, Web, Mobile, ERDMS Service Catalogue Driven Digital Customer Experience (online, social) Customer Services (5 Centres) - Smart Limerick Doing the Right Thing Doing Things Right New Units BIU, CS, DS Multi-channel Customer Experience Traditional Preoccupations Traditional Siloed Public Service Embargo Multiple Fragmented Local Processes Systems & Data Disconnected Oferings Multiple Counters Economic Social & Physical Development - - 17
Limerick is already on this journey First City in Ireland to appoint a Head of Digital Strategy First Council to change its planning policies to facilitate Digital IBM Smarter Cities Challenge 2016 500,000 in Smart CCTV 500,000 in Research with LERO 18 3m Council Digital Transformation Programme
Data as a Service 1,000 Data sets Data Insight Limerick 500,000 Research Urban Enterprise Architecture (LERO-DCU) 475,000 IBM Smarter Cities Challenge Limerick Smarter Ageing 19
Digital Citizen Experience LIMERICK.IE One Platform My Limerick Top 25 website in the World (Skift 2017) Tourism, Business, Council Digital Service Integration 20
Digital Infrastructure Municipal Data Network New Planning Policy for Smart Homes & Smart Buildings 23,000 homes connected under NBP 500,000 Smart CCTV In 14 Towns Public WiFi in 14 Towns Footfall Counters Noise Sensors Air Quality Sensors 21
Urban Digital Transformation Final Remarks Foster cross-sector We need to challenge collaboration at our thinking around national and local urban challenges level Work across organisational boundaries 22
Thank You! @LimerickCouncil www.limerick.ie 23