Annual Report 2017 1
Regional General Manager Letter The SUNRISE Resorts and Nile Cruises have recognized that its tourism related business has positive and negative impact on the environment. We recognized that our business and the environment will be positively affected when applying all environmental management practices which will also have a direct positive impact on our guests and the local community. We are glad to present to you our annual sustainability report for the first time, we are taking steps towards achieving bigger target in our sustainability program, we present in this report our environmental efforts in energy consumption, water consumption, local community and many more. Said El- Atiek Regional General Manager 2
The SUNRISE Royal Makadi Aqua Resort is located on the Red Sea region in Egypt, which is surrounded by the most beautiful nature such as the desert, the Sea and protected areas. SUNRISE Royal Makadi Aqua Resort is the perfect place for a fun and relaxing family holiday. It is located in the heart of Makadi Bay, a main region with the best diving and snorkeling areas. The resort is built on a serene landscape with a special architectural design surrounded by lush gardens, four magnificent pools and an aqua park. Distance from Hurghada international Airport: 30 minutes and from Hurghada Down Town: 35 minutes. 3
The hotel offers the following services to its guests 689 Rooms 9 Restaurants 11 Bars Conference Room 8 Pools Aqua Park Kids Club 4
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Our Environmental Committee Name Title Title in Committee Replacement Title Said El Atiek General Manager Chairman Abdel Azeim El Sewedy Human Resources Manager Environmental Officer Tarek Fahmy Executive Assistant Manager Khaled Mahmoud Ibrahim Asst.Financial Controller Member Ezz Elsayed Chief Account Khaled El Sagheir Food & Beverage Director Member Mahmoud Kamal Asst. F&B Manager Osama Mohamed L&D Manager Member Islam A.Ghafar Asst. Personnel Manager Ayman Salah Abd Allah Executive Chef Member Bahaa ElDeen Moustafa Executive Sous Chef Abdel Rahman Atta Allah Asst.FO Manager Member Mahmoud Yassien Asst.FO Manager Saad Hamed Chief Engineer Member Makarious Sefeen Asst. Chief Engineer Ibrahim Hassan Executive House Keeper Member Samir Ibrahim Asst.Ex.HK Ehab Mohamed Rostom IT Manager Member Ahmed Taha IT Supervisor Ezz Abdel Salam Centeral Laundry Manager Member Mohamed Hassan Mohamed Asst.Centeral Laundry Manager Ahmed Abdou Recreation Manager Member Mohamed Hefny Asst. Recreation Manager Ashraf Ahmed Hamam Cost Controller Member Abdel Shafy Kamal Asst. Cost Controller Adel Emam Security Manager Member Arafa Abdel Salam Security Senior Supervisor Ali Nasr El Din Chief Gardener Member Ibrahim Mousa Kotb Asst. Chief Gardener 6
Green Team 2017 7
Meet our Environmental officer & local Relations Officer Our Human Resources Manager Mr. Abdelazim El-Swedy He has been in charge of our environment & local activities since 2013 8
To ensure our employees satisfaction we have 2 runs of employee survey in April & October of each year October 2016 April 2017 9
We raise our employees environmental awareness by holding off job & on job training for them on environmental topics 10
We offer young people opportunities for summer training at the hotel at different departments 2016 2017 11
We keep record of all our energy sources & suppliers We keep records of our energy consumptions daily, monthly and annually 34 KW /GN 33 KW /GN 12
We keep record of all our energy sources & suppliers We keep records of our energy consumptions daily, monthly and annually 1.5 L /GN 1.3 L /GN 13
We keep record of all our water sources & suppliers We keep records of our water consumptions daily, monthly and annually 34 KW /GN 33 KW /GN 14
71 G/N 78 G/N We are part of corporate campaign called Love Food.Hate Waste to raise guest awareness over food waste. 15
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We are helping in raising funds for Sunshine project for orphans through donation box in the lobby area, each year we collect all donation and put it in the orphanage account 13829 L.E 10926 L.E 15524 L.E 19
We have contributed in the renovation of Ibrahim ElGaafry School We have done some electricity works to special education school 20
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We raise our guest awareness by informing them of our environmental activities and asking them to join us. 25
Our corporate quality office monitors guest satisfaction rates by conducting monthly guest surveys, here are our scores 77% 79% 26
We have a deal with Trust You website to monitor our scores in over 300 website over the globe, here are our scores 93% 94% 27