HP Intelligent Management Center Branch Intelligent Management System (BIMS) User Guide

HP Intelligent Management Center Branch Intelligent Management System (BIMS) User Guide Abstract This guide contains basic information for network administrators, engineers, and operators who use the Branch Intelligent Management System, an add-on service module for the HP Intelligent Management Center. HP Part Number: 5998-3961 Edition: 1

Copyright 2012, Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Microsoft, Windows, Windows XP, Windows NT, and SQL Server are U.S. registered trademarks of Microsoft Corporation. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MySQL and Oracle are registered trademarks of Oracle and/or its affiliates. UNIX is a registered trademark of The Open Group. Revision History Revision 1 31 October 2012

Contents 1 BIMS Introduction...7 BIMS overview page...8 Using the BIMS overview page...8 2 BIMS Quick Start...10 Authenticate and add CPEs...10 Define device groups, and manage privileges...10 IP ping test...10 3 Typical BIMS applications...11 Authenticate and add CPEs...11 Modify CPE configuration...12 Deploy CPE configuration...12 Deploy CPE software...13 4 Resource management...14 Import/export CPEs...14 Batch operations...14 Configure the inform interval...15 Configure the polling interval...15 Configure the access parameters...15 Set the auto-restore strategy...15 CPE information log...16 CPE management tasks...16 Query CPEs...17 Add CPEs...17 Delete CPEs...18 Synchronize CPEs...18 IP ping test...18 Open Web Manager...19 View CPE details...19 Modify the polling interval...20 Modify the access parameters...20 View and modify CPE configuration...20 Modify file transfer type...21 Data model...21 WAN IP connection management...21 Query WAN IP connections...22 View WAN IP connection details...22 Add/Modify WAN IP connections...22 Delete WAN IP connections...23 WAN PPP connection management...23 Query WAN PPP connections...24 View WAN PPP connection details...24 Add/Modify WAN PPP connections...24 Delete WAN PPP connections...24 WAN DSL link management...25 Query WAN DSL links...25 View WAN DSL link details...25 Remotely reboot...25 Factory reset...26 CPE additional information...26 Add/Modify CPE additional information...27 Contents 3

Delete CPE additional information...27 5 CPE group management...28 CPE group management tasks...28 Add/Modify CPE group...28 Add a Level-1 CPE Group...28 Modify a CPE Group...28 Add a Subgroup for a CPE Group...29 Delete CPE group...29 Delete a CPE Group...29 Delete a CPE Subgroup...29 Remove CPEs from CPE group...29 6 Configuration management...31 Configuration template library...32 Query configuration templates...32 Import a configuration template...33 Add/Modify/Copy a configuration template...33 Export a configuration template...34 Deploy a configuration template...34 Delete a configuration template...34 Add a folder...34 Modify a folder...34 Delete a folder...34 CPE software library...35 Query CPE software...35 Modify CPE software...35 Rename CPE software...35 Delete CPE software...35 Import CPE software...36 Export CPE software...36 Deployment guide...36 Deploy CPE configuration...36 Deploy CPE software...38 Auto Deploy CPE configuration...38 Create an automatic CPE configuration deployment task by CPE:...38 Create an automatic CPE configuration deployment task by CPE class:...39 Auto Deploy CPE software...39 Create an automatic software deployment task by CPE:...39 Create an automatic software deployment task by CPE class:...40 Deployment tasks...40 Query deployment tasks...40 View the status of a deployment task...40 View the details of a deployment task...41 Modify a deployment task...41 Copy a deployment task...41 Delete deployment tasks...41 Execute deployment tasks immediately...41 Suspend deployment tasks...42 Resume deployment tasks...42 CPE configuration center...43 Query CPE configuration...43 View CPE details...43 View the startup configuration and running configuration of a CPE...43 View the CPE configuration...43 Deploy CPE software...43 4 Contents

Deploy CPE configuration...44 Restore CPE software to baseline...44 Restore CPE configuration to baseline...44 Backup CPE configuration...44 CPE configuration management tasks...44 Manually backup CPE configuration...44 Set attributes for auto backup...44 Deploy CPE software...45 Set the baseline software version for the CPE...45 CPE configuration backup history...45 Modify a configuration file...45 Export a configuration file...46 Set the CPE configuration as the baseline...46 Compare configuration files...46 Restore CPE configuration...47 Delete CPE configuration history...47 CPE software deployment history...47 Restore CPE software...47 Delete Software deployment history...47 Backup CPE configuration...47 Backup history record...48 General configuration comparison...49 7 System configuration...50 CPE class management tasks...50 Query CPE Classes...50 Add/Modify CPE classes...50 Delete CPE Classes...50 CPE authentication user tasks...50 System settings...51 Option tool...51 8 CPE alarm management...53 Real-time alarms...53 All alarms...53 Alarm details...53 Recover alarms...54 Acknowledge alarms...54 Delete alarms...54 Edit maintenance experience...54 Alarm notification...54 Set mail notification...55 Add/Modify mail notification...55 Copy mail notification...56 Set mail server settings...56 Set alarm forwarding rule...56 Add/Modify alarm forwarding rule...57 Copy alarm forwarding rule...57 Set message notification...58 Add/Modify message notification...58 Copy message notification...59 SMSC settings...60 Add/Modify alarm definition...60 Contents 5

9 BIMS report...61 10 FAQ...62 Standard terms, abbreviations and acronyms...63 Index...65 6 Contents

1 BIMS Introduction Branch Intelligent Management System (BIMS) is an independent network management system. It uses the TR-069 protocol to remotely, centrally manage a large number of customer premises equipment items (CPEs). It solves problems in dynamic IP management, saves network maintenance costs, and improves network management efficiency. BIMS provides the resource management, service management, configuration management, alarm management, report management, and system management for the CPEs, and manages the CPEs in the service provider network. BIMS provides the following functions: Resource Management: This function provides the following capabilities: CPE Management: Provides the functionality for adding/deleting/querying/synchronizing CPEs, viewing CPE details, viewing and modifying CPE configuration, modifying the polling interval, and modifying access parameters. CPE Additional Information: Use this function to configure and manage CPE additional information. Import/Export CPEs: the functionality for importing/exporting CPEs. Batch Operation: Configures CPEs in batches to reduce repeated configurations for multiple CPEs and facilitate CPE attribute configuration. CPE Interaction Log: Displays the information exchanged between the system and the CPEs, such as the CPE request message and file upload complete notification. CPE Group Management: Provides the functionality for assigning different privileges to different authorized users by grouping CPEs. Configuration Management: This function provides the following capabilities: Configuration Template Library: The CPE configuration resources are the basis for setting up the CPE configuration library. You can import the expected CPE configuration to flexibly manage and deploy it. Software Library: The CPE software resources are the basis for setting up the CPE software library. You can import the expected CPE software, so that you can flexibly manage and deploy these resources. Deployment Guide: Provides a simple, visual, and fast way of deploying CPE configuration and CPE software. Deployment Task: BIMS implements configuration deployment and software deployment in deployment tasks. You can view the current execution status and execution result of a task, and create a new task as needed by copying and modifying an existing task. Configuration Center: Displays the current software and configuration information of all CPEs. CPE Configuration Management: Displays the basic software information, configuration backup history, and software deployment history of a single CPE. Backup CPE Configuration: Creates an automatic backup plan as needed. The system can perform backup periodically as scheduled. In addition, you can manually backup the configuration. Backup History Record: Provides the backup task execution results. General Configuration Comparison: Allows you to compare the configuration of the specified device to the configuration of another device. 7

System Configuration: This function provides the following capabilities: CPE Class Management: Manages the CPE classes in the system, including querying CPE classes, adding/modifying CPE classes, and deleting CPE classes. CPE Authentication User: Authenticates the CPE before adding it to the system. System Settings: Configures the public parameters for the system. Option Tool: Converts between DHCP Option 43 and ACS URL. CPE Alarm Management: This function provides the following capabilities: Real-Time Alarms: Displays the unacknowledged alarms at warning and higher levels in real time. All Alarms: Views and queries all alarms in the system. Alarm Details: Displays the detailed information of the selected alarm. Recover Alarms: Recovers an alarm to change its recovery status. Acknowledge Alarms: Acknowledges an alarm to change its Ack status. Delete Alarms: Deletes the redundant alarms from the system. Edit Maintenance Experience: Edits the maintenance experience for the current alarm, and saves the maintenance experience, so that you can troubleshoot the network more easily. Set Mail Notification: Sets the mail notification function so that the system can inform the maintainer of alarms by sending mails. Set Message Notification: Sets the message notification function so that the system can inform the maintainer of alarms by sending messages. Add/Modify Alarm Definition: Allows you to add or modify an alarm definition. BIMS Report: Displays all predefined report templates that you can operate, including CPE Asset Report, CPE Connectivity Summary Report, CPE Connectivity Detail Report, and CPE Connectivity Count Report. BIMS overview page The BIMS overview page shows CPE summary information of the BIMS, including CPE status snapshot, CPE group snapshot, and CPE class snapshot, to familiarize you with the CPE operation status in the BIMS. Using the BIMS overview page 1. Select the Service tab, and then select Overview from the navigation tree to display the BIMS overview page. 2. The CPE status snapshot shows status distribution of all CPEs in the system. CPE statuses include critical, major, minor, warning, normal, and unknown. By clicking a section on the CPE status snapshot pie chart, you can display the CPE list page and view the CPEs in the specified status. 3. The CPE group snapshot shows all CPE group links in the current system. If no CPE group exists in the system, a Create CPE Group link is displayed. Click the link to display the Adding CPE group page. The status of a CPE group is determined by the CPE with the most severe alarm status. By clicking a CPE group link, you can display the CPE group list page. 8 BIMS Introduction

4. The CPE class snapshot shows existing CPE classes, each of which contains at least one CPE. By clicking a CPE class name link, you can display the CPE list page and view the CPEs of the specified class. BIMS overview page 9

2 BIMS Quick Start Use this content to guide you through key aspects of network management in BIMS. Authenticate and add CPEs The first step of using BIMS is adding the devices in the network to the system. For more information, see Authenticate and add CPEs. Define device groups, and manage privileges IP ping test After devices have been added to the network, the administrator can create device groups, and specify the device groups to be managed by each operator. For more information, see CPE group management. Establish device groups and privileges for the network, then run IP ping test to check connectivity between the selected server and the CPE. For more information, see IP ping test. 10 BIMS Quick Start

3 Typical BIMS applications The scenarios described in this section are provided to help you better understand how BIMS is typically applied to aid in network management: Authenticate and add CPEs Add a CPE to BIMS, so that you can centrally, effectively manage the CPE. For tutorial or illustration purposes, assume the IP address of the CPE to be added to BIMS is 10.153.89.150. CAUTION: Because BIMS authenticates the CPE before adding it, make sure that the BIMS system parameters match the related parameters of the CPE to be added. 1. Configure the BIMS system parameters, including the default polling time, periodic inform interval, CPE access parameters, CPE adding policy, and common password. As shown in the figure below: The polling interval is the interval at which BIMS polls the connectivity status of CPEs. The periodic inform interval is the interval at which the CPE accesses BIMS. CPE access parameters are the username and password that BIMS uses to connect to the CPE. BIMS can actively connect to a CPE only when the username and password of the CPE match the access parameters of BIMS. When a new CPE is added, the CPE uses the default access parameters of BIMS. You can modify the access parameters for a CPE on the CPE details page. The CPE adding policy specifies whether adding CPEs automatically is allowed. With the common password enabled, when the username and password of a CPE do not match those of the CPE authentication user configured for the CPE in BIMS, the CPE uses the common password for authentication. By default, the common password is bims. You can modify the common password as needed. 2. Configure the following CWMP-related parameters for the CPE, including the ACS URL, ACS username, and ACS password. # Enter CWMP view. [Test] cwmp. # Configure the BIMS server address and port. The default port through which the CPE accesses the BIMS server is 9090. [Test-cwmp] cwmp acs url http://10.153.129.0:9090 Authenticate and add CPEs 11

# Configure the username that the CPE uses to accessthe BIMS server. [Test-cwmp] cwmp acs username bims # Configure the password that the CPE uses to access the BIMS server. If the common password is not enabled, the CPE can connect to BIMS successfully only when the username and password of the CPE match those of the CPE authentication user configuration for the CPE in BIMS. [Test-cwmp] cwmpacs password bims # Configure the username that BIMS uses to access the CPE, which should be the same as the system parameter. [Test-cwmp] cwmp cpe username bims # Configure the password that BIMS uses to access the CPE, which should be the same as the system parameter. [Test-cwmp] cwmp cpe password imcbims # Specify the egress port for the communication between the CPE and the BIMS. The IP address of Ethernet 0/0 is 10.153.89.150. [Test-cwmp] cwmp cpe connect interface Ethernet0/0 3. After the configuration above is completed, the CPE sends a connection request to the BIMS server. After passing the authentication, the CPE is added to BIMS. Click the Resource tab, select All CPEs from the navigation tree, and you can see the new CPE. Modify CPE configuration Modify the configuration of a CPE. For tutorial or illustration purposes, assume the IP address of the CPE is 10.153.89.150. Modify the periodic inform interval of the CPE to 720 seconds. CAUTION: When you modify the CPE configuration, BIMS must actively request to connect to the CPE. Make sure that the CPE access parameters of BIMS are the same as those of the CPE. For more information, see Authenticate and Add CPEs. 1. Select the Resource tab, and select All CPE from the navigation tree to display the All CPE page. 2. Click the name of the CPE with IP address 10.153.89.150 in the CPE list to display the CPE details page. 3. Click the Modify CPE Configuration link to display the modify CPE configuration page. 4. Modify the periodic inform interval to 720 seconds. 5. Set other parameters. 6. Click Apply to modify the configuration for the CPE. Deploy CPE configuration Deploy a configuration segment in the configuration template library to one or multiple CPEs. As needed, use the configuration deployment guide. For example, you can deploy the configuration segment ip route-static 0.0.0.0 0.0.0.0 10.153.89.111, which is named addroute.txt in the Configuration Template Library, on CPEs with IP addresses 10.153.89.150 and 10.153.89.151, and execute the deployment task immediately as configured. 1. Click the Configuration tab, select Deployment Guide from the navigation tree, and click Configuration Deployment 2. Select the configuration segment file addroute.txt. 3. Select the two CPEs with IP addresses 10.153.89.150 and 10.153.89.151. 4. Enter the task name. 5. Select the execution enter One-off. 6. Select the task execution time Immediately. 7. enter the task description. 8. Click Apply to deploy the configuration on the two CPEs. 12 Typical BIMS applications

Deploy CPE software Deploy a system software in the Software Library to one or multiple CPEs. As needed, use the CPE software deployment guide. For example, you can deploy the software named mainmsr201xb81d001.bin in the CPE software library to two MSR20-15 routers with IP addresses 10.153.89.150 and 10.153.89.151, and execute the deployment task immediately as configured. CAUTION: Because each CPE software is applicable to the specific CPE models, make sure that the CPE models match the CPE software to be deployed. 1. Click the Configuration tab, select Deployment Guide from the navigation tree, and click Software Deployment 2. Select the CPE software mainmsr201xb81d001.bin. 3. Select the two CPEs with IP addresses 10.153.89.150 and 10.153.89.151. 4. Enter the task name. 5. Select the task execution time Immediately. 6. Enter the task description. 7. Click Apply to deploy the configuration on the two CPEs. Deploy CPE software 13

4 Resource management Use this function to manage all CPEs in the BIMS, including managing CPEs, managing CPE classes, importing/exporting CPEs, managing CPE interaction logs, operating CPEs in batches, and managing CPE groups. Import/export CPEs The CPE exporting function exports the CPE information in the system and stores the information in a local file. You can import the file into the system as needed. The CPE exporting/importing function allows you to back up and reuse the CPE information, facilitating your management. NOTE: Only administrators are authorized to import and export CPEs. The exported CPE file is saved only in the client, and is not backed up in the server. You can customize the file to be imported. However, the customized file must meets the following requirements in both parameters and format: Only.txt or.csv files can be imported Each imported file must contain, in left-to-right order, comma-separated values for CPE name, Serial ID, OUI, Vendor, and Class. If the imported CPE exists in the BIMS system, then only the CPE name of the CPE will be modified. (You can modify CPE names in batches. See View CPE details.) 1. Select the Service tab, and click Resource Import/Export CPE in the BIMS navigation tree to display the Import/Export CPE page. 2. Select the Export radio button, and click Export to export the CPE information in the system into a file. 3. Select the Import radio button to select the file you want to import, and then click Import. Then, an imported CPE list is generated according to the CPE information in the file. 4. Select the checkboxes of one or more CPE that you do not want to import, and then click Delete to delete them. 5. When specifying the additional information field, you can select Do not select from the file from the drop-down, and then enter a specific value in the Additional information text box. 6. Click Import to re-generate the CPE information in the CPE list. 7. Click OK to display the CPE import result. Batch operations The batch operation function in BIMS reduces repeated configurations for multiple CPEs, and facilitates CPE attribute configuration. 1. Select the Service tab, and then click Resource Batch Operate in the BIMS navigation tree to display the Batch Operate page. 2. Select a batch operation type. 3. Select the CPEs you want to configure. 14 Resource management

4. Set the parameters. These include: Polling Interval: The system reads all information of the specified CPEs at the interval. Inform Interval: With periodic inform enabled, the inform interval (an integer in seconds) is the interval at which the CPE tries to connect to the ACS and invokes the inform method. Connection Request Username: Username that the ACS uses to initiate a connection request to the CPE. Connection Request Password: Password that the ACS uses to initiate a connection request to the CPE. The password read from CPEs is a null string, rather than the actual value. Configure the inform interval Use this function to configure the interval at which the system polls the specified CPEs. The system reads the configuration information of the specified CPEs at the interval, and updates the system database. 1. Select the Service tab, and then in the BIMS navigation tree click Resource > Batch Operate to enter the Batch Operate page. 2. Click Configure Inform Interval to enter the page for configuring the inform interval. 3. Click Select CPE, and select one or more CPEs on the CPE list. 4. Configure the inform interval. 5. Click Apply. Configure the polling interval Use this function to configure the interval at which the system polls the specified CPEs. The system reads the configuration information of the specified CPEs at the interval, and updates the system database. 1. Select the Service tab, and then in the BIMS navigation tree click Resource > Batch Operate to enter the Batch Operate page. 2. Click Configure Polling Interval to enter the page for configuring the polling interval. 3. Click Select CPE, and select one or more CPEs on the CPE list. 4. Configure the polling interval. 5. Click Apply. Configure the access parameters Use this function to configure the interval at which the system polls the specified CPEs. The system reads the configuration information of the specified CPEs at the interval, and updates the system database. 1. Select the Service tab, and then in the BIMS navigation tree click Resource > Batch Operate to enter the Batch Operate page. 2. Click Configure Access Parameters to enter the page for configuring the access parameters. 3. Click Select CPE, and select one or more CPEs on the CPE list. 4. Set the connection request username and connection request password. 5. Click Apply. Set the auto-restore strategy Use this function to configure multiple CPEs in batches to automatically restore configuration or software to the baseline version.. 1. Select the Service tab, and then in the BIMS navigation tree click Resource > Batch Operate to enter the Batch Operate page. 2. Click Set Auto Restore Strategy to enter the page for setting the auto-restore strategy. Batch operations 15

3. Click Select CPE, and select one or more CPEs on the CPE list. 4. Set the connection request username and connection request password. 5. Click Apply. CPE information log This function displays the information exchanged between BIMS and the CPEs, such as the CPE request messages and file upload complete notifications. 1. Select the Service tab, and Resource > CPE Interaction Log in the BIMS navigation tree click to display the CPE Interaction Log page. 2. Enter the CPE name, operation description, and operation time in the appropriate fields. 3. Click Query to view the matching interaction logs. 4. Click Reset to clear the query conditions and view all CPE interaction logs. CPE management tasks This function manages the CPEs in the system, including adding, deleting, querying and synchronizing CPEs, viewing CPE details, viewing and modifying CPE configuration, modifying the polling interval, and modifying access parameters. The following parameters are used in these tasks: CPE name: Identifies a CPE. Vendor: Vendor of the CPE. OUI: Organizationally unique identifier of the vendor. The OUI consists of six hexadecimal characters. Serial ID: Serial ID of the CPE. CPE Class: CPE class of the CPE. CPE Group: The group that the CPE belongs to after being added to the system. By default, a CPE does not belong to any CPE group. CWMP Status: Indicates whether CWMP is enabled for the CPE. The status cannot be modified. ACS URL: The URL of the ACS that the CPE is to connect through CWMP. The ACS URL must be in the HTTP or HTTPS URL format, and restores to the factory default after reboot. ACS Username: Username used for authenticating the CPE connecting to the ACS through CWMP. The username applies to only HTTP authentication. ACS Password: Password used for authenticating the CPE connecting to the ACS through CWMP. The password applies to only HTTP authentication. Periodic Inform Status: Indicates whether the CPE uses the Inform method to periodically send CPE information to the ACS. Inform Interval: With periodic inform enabled, the interval (an integer in seconds) at which the CPE tries to connect to the ACS and invokes the inform method. Periodic Inform Start Time: The absolute time in UTC format when the CPE starts using the periodic inform method. Then, the CPE invokes the inform method at the time points (start time ± inform intervals). If the start time is not specified, the CPE selects a local time as the start time. Connection Request URL: URL that the ACS uses to initiate a connection request to the CPE. Connection Request Username: Username that the ACS uses to initiate a connection request to the CPE. 16 Resource management

Query CPEs Add CPEs Connection Request Password: Password that the ACS uses to initiate a connection request to the CPE. The password read from CPEs is a null string, rather than the actual value. Polling Interval: The interval at which the system reads all information of the specified CPEs, checks whether the CPEs are connected, and updates the CPE status. Use this function to query and view CPEs in the BIMS. The query conditions include CPE name, vendor, serial number, CPE status, IP address, and CPE class. the All CPEs list page. 2. Enter the CPE name, vendor serial number and select the CPE status. 3. Click Query to view the matched CPE information. 4. Click Reset to restore the default query conditions and view the CPE information matching the default query conditions. Use this function to add CPEs to BIMS. Specify the CPE parameters, including CPE name, Vendor, OUI, Serial ID, CPE class, and CPE group. The Status of a CPE added in this way is unknown. After the CPE passes the authentication, the CPE status is updated to its actual status. NOTE: CPE groups refer to those groups of CPE which those operators identified as authorized users of these groups can manage. If you select a CPE group, the CPE will be added to the specified group; if you fail to select a CPE group for the CPE, or if the selected CPE group is deleted later, then the CPE remains or becomes ungrouped. In this case, no other users can manage it. If the selected CPE class is deleted, the CPE is placed in the no class list by default. TIP: You can add CPEs quickly by scanning CPE Serial IDs with a barcode scanner. See Quickly add CPE. Add CPE the page for adding CPEs. 2. Enter the CPE information, including CPE name, OUI, serial number, CPE class, and CPE group. 3. Click Apply. Quickly add CPE 1. Select the Service tab, and click Resource > All CPEs in the BIMS navigation display the page for adding CPEs. 2. Click Quickly Add CPE to display the Quickly Add CPE page. 3. Enter the CPE information, including including CPE name, Vendor, OUI, Serial ID, CPE class, and CPE group. 4. Move the cursor over the Serial ID text box, and use a barcode scanner to scan the serial ID of a CPE. The CPE can then be added to the system. The system then updates the Serial ID and CPE name, and reserves other values of the CPE. BIMS next clears the fields and the cursor is again moved over the serial ID text box. 5. Add other CPEs in the same way. CPE management tasks 17

Delete CPEs Use this function to delete unneeded CPEs from the system. Use one of the methods below. CAUTION: When a CPE is deleted, all records related to the CPE are deleted from the database, and cannot be recovered. Method 1 the All CPEs list page. 2. Select the checkboxes of one or more CPE, click Delete, and view the dialog box prompting you to confirm or cancel the task. 3. Click OK. Method 2 1. Select he Service tab, and click Resource > All CPEs in the BIMS navigation tree to display the All CPEs list page. 2. Click a CPE name in the CPE list to display its information page. 3. Click Delete in the right action pane, or click, and view the dialog box prompting you to confirm or cancel the task. 4. Click OK. Synchronize CPEs IP ping test Use this function to delete unneeded CPEs from the system. Use one of the methods below. NOTE: The synchronization operation gets the information directly from the CPE, and may take several minutes. Method 1 the All CPEs list page. 2. Select the checkboxes of one or more CPE. 3. Click Synchronize. Method 2 the All CPEs list page. 2. Click a CPE name in the CPE list to display its information page. 3. Click Synchronize in the right configuration pane to synchronize the CPE. The IP Ping test assesses the connectivity between the selected server and the CPE. Use one of the methods below. NOTE: If you select CPEs on the All CPEs page to perform an IP ping test, the CPE list on the IP Ping Test page does not contain the NAT CPEs. Method 1 the All CPEs list page. 2. Select one or more CPE, and then click IP Ping Test to display the IP Ping Test page. 3. Set IP ping parameters, and click Test. 18 Resource management

Method 2 the All CPEs list page. 2. Select one or more CPE, and then click IP Ping Test to display the IP Ping Test page. 3. Set IP ping parameters, and click Test in the right configuration pane to run the test. Method 3 the All CPEs list page. 2. Click a CPE name to display the information page for the selected CPE. 3. Click the IP Ping Test link at the right configuration pane to display the IP Ping Test page. 4. Set IP ping parameters, and click Test. Method 4 the All CPEs list page. 2. Click of a CPE group to enter its subgroup/cpe list page. If there are CPEs, click the icon of a CPE in the Operation column and select IP Ping Test to display the IP Ping Test page. 3. Set IP ping parameters, and click Test. Method 5 1. Select the Service tab, and click Resource > Batch Operate in the BIMS navigation tree to display the Batch Operate page. 2. Click IP Ping Test to display the IP Ping Test page. 3. Set IP ping parameters, select the CPEs to be tested, and then click Test. Open Web Manager This function allows you to open the CPE Web Manager. Use one of the methods below. NOTE: The CPE must support web service functionality, and have this functionality enabled. Method 1 the All CPEs list page. 2. Click in the Operation column for the target CPE, and select Open Web Manager. Method 2 the All CPEs list page. 2. Click the name link of the target CPE. 3. Click Open Web Manager in the right configuration pane. View CPE details This function allows you to view CPE details. the All CPEs list page. CPE management tasks 19

2. Click a CPE name in the CPE list to display the page containing the CPE details, including: CPE Details: Detailed information about the CPE in the system. Click Refresh in the right action pane to view the latest information of the CPE Modify CPE Name: Click Edit in the right of the CPE name to modify the CPE name. Unrecovered Alarms: Shows the distribution of unrecovered alarms. Click an alarm level to query the alarms of the level for the CPE on the all alarms page. Recent 10 Unrecovered Alarms: Shows the 10 most recent unrecovered alarms. Click corresponding Alarm Details to see them. Configuration Management: Shows the CPE configuration information. Shortcuts for Configuring and Operating the CPE: The actions include synchronization, refreshing, deleting, and IP ping test. The configurations include modifying the CPE name, modifying the CPE configuration, modifying the access parameters, data model, WAN DSL link, WAN IP connection, WAN PPP connection, remote reboot, and factory reset. Modify the polling interval Use this function to modify the polling interval. the All CPEs list page. 2. Click a CPE name in the CPE list to display the page containing the CPE details. 3. Click Modify Polling Interval in the right configuration pane to display the page for modifying the polling interval. 4. Configure the polling interval. 5. Click OK. Modify the access parameters Use this function to modify the access parameters. the All CPEs list page. 2. Click a CPE name in the CPE list to display the page containing the CPE details. 3. Click Modify Access Parameters in the right configuration pane to display the page for modifying the access parameters. 4. Enter the connection request username and connection request password. 5. Click OK. View and modify CPE configuration Use this function to view and modify the configuration of the connection between the selected CPE and the ACS, such as the URL, username, and password. If you select a virtual CPE, you can view and modify the OUI and serial ID of the CPE. the All CPEs list page. 2. Click a CPE name in the CPE list to display the page containing the CPE details. 3. Click Modify CPE Configuration in the right configuration pane to display the page for modifying the CPE configuration. If you selected a virtual CPE in the previous step, the Modify CPE Configuration dialog box displays. 4. Modify the CPE configuration. 5. Click OK. 20 Resource management

Modify file transfer type Data model This function allows you to modify the protocol, HTTP or HTTPS, used for transferring files between the specified CPE and the BIMS server. The default protocol is HTTP. the All CPEs list page. 2. Click a CPE name in the CPE list to display the page containing the CPE details. 3. If the CPE uses HTTPS to access BIMS, a Modify File Transfer Type link is provided in the right configuration pane. Click the link to launch the Modify File Transfer Type dialog box. 4. Select HTTP or HTTPS as the transfer type. 5. Click OK. Use this function to view and configure the properties and parameters of the data nodes supported by the CPE. the All CPEs list page. 2. Click a CPE name in the CPE list to display the page containing the CPE details. 3. Click Data Model in the right configuration pane, and the data model window displays. 4. Select one or more nodes from the data model tree. Right-click to display the options. Select Get Parameter Values, Set Parameter Values, Get Parameter Attributes, or Set Parameter Attributes for the selected nodes. 5. Select one node from the data model tree. Right-click to display the options, and select Properties to see the properties of the node. WAN IP connection management This module allows you to manage the WAN IP connection of the selected device. You can query WAN IP connections, view WAN IP connection details, add or modify WAN IP connections, and delete WAN IP connections. The following parameters can be specified in managing WAN IP connections: Enable Status: Connection status, enabled or disabled. The default is Disable. Connection Type: Select the values of the connection instance, including Unconfigured, IP_Routed, and IP_Bridged. Auto Disconnection Time: The CPE disconnects the connection after the connection is established for this period of time, in seconds. This time is an unsigned integer and 0 indicates that the CPE does not cut the connection automatically. Idle Disconnection Time: The CPE disconnects the connection after the connection is idle for this period of time, in seconds. This time is an unsigned integer and 0 indicates that the CPE does not cut the connection automatically. NAT Enable: Indicates whether NAT is enabled or not. Address Type: Method for assigning an IP address to the WAN-side interface of the connection, including DHCP and Static. External IP Address: External IP address to be used by NAT. Subnet Mask: The configuration of the subnet mask of the WAN-side interface. This parameter can be configured only when the Address Type is Static. Default Gateway: IP address of the default gateway. This parameter can be configured only when the Address Type is Static. CPE management tasks 21

DNS Enable: Indicates whether or not the device should access the DNS server through this connection. DNS Server: IP addresses of the DNS servers to be used by this connection. This parameter can be configured when DNS Enable is enabled. You can specify multiple IP addresses separated by commas. Connection Trigger: Trigger used to establish the IP connection, including On Demand, Always On, and Manual. Max MTU Size: Maximum allowed size of an Ethernet frame from LAN-side devices, in the range from 1 to 1540 bytes. The default is 512 bytes. Query WAN IP connections This function allows you to to query WAN IP connections of a device by different criteria, such as connection name, connection type, connection status, address type, external IP address, and default gateway. the All CPEs list page.. 2. Select a device that has operation icons in the last column and then click the device name to display the device details page. 3. Click WAN IP Connection at the right configuration pane to display the WAN IP connection list page. 4. Enter a connection name, external IP address, and/or default gateway; select the connection type, connection status, and/or address type. 5. Click Query. The matched WAN IP connections will be displayed on the WAN IP connection list page. 6. To query WAN IP connections based on the default query criteria, click Reset. View WAN IP connection details This function provides the detailed information of a selected WAN IP connection, including the connection name, connection type, connection status, address type, external IP address, and default gateway. the All CPEs list page. 2. Select a device that has operation icons in the last column and then click the device name to display the device details page. 3. Click WAN IP Connection at the right configuration pane to display the WAN IP connection list page. 4. Click a WAN IP connection name to display the detailed information page of the WAN IP connection. Add/Modify WAN IP connections This function allows you to add or modify a WAN IP connection. the All CPEs list page. 2. Select a device that has operation icons in the last column and then click the device name to display the device details page. 3. Click WAN IP Connection at the right configuration pane to display the WAN IP connection list page. 4. Click Add to display the Add WAN IP Connection page, or click the of a connection to display the Modify WAN IP Connection page. 5. Enter the appropriate parameters. 22 Resource management

6. Click OK. Delete WAN IP connections This function allows you to delete WAN IP connections. the All CPEs list page. 2. Select a device that has operation icons in the last column and then click the device name to display the device details page. 3. Click WAN IP Connection at the right configuration pane to display the WAN IP connection list page. 4. Select one or more connections and click Delete. A dialog box displays, prompting you to confirm or cancel the task. 5. Click OK. WAN PPP connection management This module allows you to manage WAN PPP connections for selected devices. You can query WAN PPP connections, view WAN PPP connection details, add or modify WAN PPP connections, and delete WAN PPP connections. The following parameters can be specified in managing WAN PPP connections: Enable Status: Connection status, enabled or disabled. The default is Disable. Idle Disconnection Time: The CPE disconnects the connection after the connection is idle for this period of time, in seconds. This time is an unsigned integer and 0 indicates that the CPE does not cut the connection automatically. Auto Disconnection Time: The CPE disconnects the connection after the connection is established for this period of time, in seconds. This time is an unsigned integer. 0 indicates that the CPE does not cut the connection automatically. Connection Type: enter of the connection, including Unconfigured, IP_Routed, DHCP_Spoofed, PPPoE_Bridged, PPPoE-Relay, PPTP_Relay, and L2TP_Relay. NAT Enable: Indicates whether NAT is enabled or not. Address Type: Method for assigning an IP address to the WAN-side interface of the connection, including DHCP and Static. External IP Address: External IP address to be used by NAT. Username: Username to be used for authentication. Password: User password to be used for authentication. When read, this parameter returns an empty string, rather than the actual value. Max MRU Size: Maximum allowed size of a frame sent from the remote peer. It ranges from 1 to 1540 bytes and defaults to 512 bytes. DNS Enable: Indicates whether or not the device should access the DNS server through this connection. The default is Enable. DNS Override Allowed: Indicates whether or not a DNS server address can be overridden by a DNS entry received from the WAN. The default is Unallowed. DNS Server: IP addresses of the DNS servers to be used by this connection. This parameter can be configured when "DNS Enable" is enabled. You can specify multiple IP addresses separated with commas. Connection Trigger: Trigger used to establish the IP connection, including OnDemand, AlwaysOn, and Manual. CPE management tasks 23

PPPoE AC Name: Name of the PPPoE access concentrator. PPPoE Service Name: Name of the PPPoE service. Query WAN PPP connections This function allows you to to query WAN PPP connections by different criteria, such as connection name, connection type, connection status, address type, external IP address, and default gateway. the All CPEs list page. 2. Select a device that has operation icons in the last column and then click the device name to display the device details page. 3. Click WAN PPP Connection at the right configuration pane to display the WAN PPP connection list page. 4. Enter a connection name, external IP address, and/or default gateway. 5. Click Query. The matched WAN PPP connections will be displayed on the WAN PPP connection list page. 6. To query WAN PPP connections based on the default query criteria, click Reset. View WAN PPP connection details This function provides the detailed information of selected WAN PPP connections, including connection name, connection type, connection status, address type, external IP address, and default gateway. the All CPEs list page. 2. Select a device that has operation icons in the last column and then click the device name to display the device details page. 3. Click WAN PPP Connection at the right configuration pane to display the WAN PPP connection list page. 4. Click a WAN PPP connection name to display its detailed information page. Add/Modify WAN PPP connections This function allows you to add or modify WAN PPP connections. the All CPEs list page. 2. Select a device that has operation icons in the last column and then click the device name to display the device details page. 3. Click WAN PPP Connection at the right configuration pane to display the WAN IPPP connection list page. 4. Click Add to display the Add WAN PPP Connection page, or click the of a connection to display the Modify WAN PPP Connection page. 5. Enter the applicable parameters. 6. Click OK. Delete WAN PPP connections This function allows you to delete WAN PPP connections. the All CPEs list page. 2. Select a device that has operation icons in the last column and then click the device name to display the device details page. 3. Click WAN PPP Connection at the right configuration pane to display the WAN PPP connection list page. 24 Resource management

4. Select one or more connections and click Delete. Review the dialog box prompting you to confirm or cancel the task. 5. Click OK. WAN DSL link management This module allows you to manage WAN DSL links for selected devices. You can query WAN DSL links, or view WAN DSL link details. Query WAN DSL links This function allows you to query WAN DSL links by different criteria, such as connection name, connection type, connection status, address type, external IP address, and default gateway. the All CPEs list page. 2. Select a device that has operation icons in the last column and then click the device name to display the device details page. 3. Click WAN DSL Llnk at the right configuration pane to display the WAN DSL link information page. 4. Enter a connection name, external IP address, and/or default gateway; select the connection type, connection status, and/or address type. 5. Click Query. The matched WAN DSL links will be displayed on the WAN DSL link list page. 6. To query WAN DSL links based on the default query criteria, click Reset. View WAN DSL link details This function provides the detailed information of selected WAN DSL links. the All CPEs list page. 2. Select a device that has operation icons in the last column and then click the device name to display the device details page. 3. Click WAN DSL Link at the right configuration pane to display the WAN DSL link information page. 4. Click of a in the modify column to display the WAN DSL link configuration page. 5. Set the applicable parameters. 6. Click OK. Remotely reboot Use this function to remotely reboot a device. Use one of the methods below. Method 1 the All CPEs list page. 2. Select the checkboxes of one or more CPEs, click Remote Reboot, and review the dialog box prompting you to confirm or cancel the task. 3. Click OK. Method 2 the All CPEs list page. 2. Click the icon in the Operation column of a CPE, select Remote Reboot, and review the dialog box prompting you to confirm or cancel the task. 3. Click OK. Method 3 CPE management tasks 25

Factory reset the All CPEs list page. 2. Click a CPE name to display its information page. 3. Click Remote Reboot in the right configuration pane, and review the dialog box prompting you to confirm or cancel the task. 4. Click OK. Method 4 the All CPEs list page. 2. Click of a CPE group to enter its Subgroup/CPE list page. If there is a CPE on the page, click the icon in the Operation column of the CPE, select Remote Reboot, and review the dialog box prompting you to confirm or cancel the task. 3. Click OK. Use this function to perform factory reset of a CPE. Use one of the methods below. Method 1 the All CPEs list page. 2. Select the checkboxes of one or more CPE, click Factory Reset, and review the dialog box prompting you to confirm or cancel the task. 3. Click OK. Method 2 the All CPEs list page. 2. Click the icon in the Operation column of a CPE, select Factory Reset, and review the dialog box prompting you to confirm or cancel the task. 3. Click OK. Method 3 the All CPEs list page. 2. Click a CPE name to display its information page. 3. Click Factory Reset in the right configuration pane, and review the dialog box prompting you to confirm or cancel the task. 4. Click OK. Method 4 the All CPEs list page. 2. Click of a CPE group to enter its Subgroup/CPE list page. If there is a CPE on the page, click the icon in the Operation column of the CPE, select Factory Reset, and review the dialog box prompting you to confirm or cancel the task. 3. Click OK. CPE additional information Use this function to configure and manage CPE additional information. CPE addition information refers to the information other than CPE basic information (such as CPE name, serial ID, CPE type, OUI, vendor, and IP address). You can customize and manage the CPE addition information. 26 Resource management

Add/Modify CPE additional information Use this function to add or modify custom CPE additional information records. NOTE: Only administrators and network maintenance technicians are authorized to add or modify additional information records. TIP: The field parameter name can be used by the configuration template as a parameter. When creating a deployment task by using a configuration template with such a parameter, you can use the additional information values corresponding to the parameter to quickly create the deployment task. the CPE additional information list page. 2. Click Add to display the page for adding a CPE additional information record, or click Modify beside an entry to display the page for modifying the CPE additional information. 3. Specify the CPE additional information. NOTE: Field Type: Includes the following options: Integer and Any Characters. If you select Integer, you must specify Maximum Value and Minimum Value. If you select Any Characters, you must specify Maximum Character Length. The field parameter name and field name must be unique to each additional information record. 4. Click OK. Delete CPE additional information Use this function to delete CPE additional information records. NOTE: Only administrators and network maintenance technicians are authorized to delete additional information. the CPE additional information list page. 2. Click Delete beside an entry, and in the page that displays, click OK. CAUTION: Deleting a CPE additional information field will also delete all related CPE additional information in the record. CPE additional information 27