Table of Contents Overview... 2 Login Page... 2 My Account... 4 Account Info... 4 Friend List... 5 Payment Info... 6 Change Password... 7 Email Preferences... 7 My Ticket Inventory... 8 Forward Tickets... 10 Receiving Forwarded Tickets... 12 Recall Tickets... 13 Print Tickets... 15 Add Tickets to Apple Wallet... 17 Exchange Tickets... 19 My History... 22 Forwards... 22 Exchanges... 23 Paid Renewals... 25 Special Offers... 26 Frequently Asked Questions... 27 Page 1
Overview What can you do with My IronBirds TICKETS? Season and Mini Plan Ticket Renewal - Quickly and easily renew your full season or mini plan ticket plan Easily manage your IronBirds Tickets 24/7 - View, print, forward, or redeem your tickets electronically at your convenience with your smartphone! Forward Tickets - Send your tickets electronically to family, friends or partners by using the fast and secure Ticket Forwarding system. Exchange Your Tickets - Can't make it to the game? Not a problem! Now you can easily exchange tickets through the My IronBirds Tickets system right from your computer! Login Page To access your account in MyTickets, enter your login (account number or email) and password, and then click Log In. *Note you will normally be brought to the My Ticket Inventory page when logging in. If it is your first time logging in to MyTickets, or if any of the required account information is missing, you will be brought to the My Account screen. If you have pending renewals, you will be brought to the To Do List screen. If you do not have a MyTickets account, click Create a New Account on the Login page. This will take you to the New Account screen. Enter the required information and click Save Changes. Page 2
If you do not know your account number, click Retrieve Account Number on the Login page. Enter the email associated with your account and click Submit. Your account number will be emailed to you. If you do not have your password, click Reset Password on the Login page. Enter the email associated with your account and click Submit. A new temporary password will be emailed to you. Page 3
My Account My Account is the core of your MyTickets account. Use this area to manage your password, update your personal information and personalize your preferences. To manage your account in MyTickets, click the My Account tab on the top of the page. Account Info To review or update your contact information, select the Account Info tab. Note that some fields may be locked from editing via MyTickets. If locked account information needs to be updated, then you will need to contact the IronBirds at (Office number here). Page 4
Friend List To review, add, or remove friends to whom you can forward tickets, select the Friend List tab. Click Edit to change a friend s name or email. Note: A friend s email address cannot be modified if there is a pending forward for that friend. Click the icon to remove a friend. To add a new friend, click Add New Friend. Enter the friend s name and email address, and then click Save Changes. Note: new friends can also be added during the Forward Tickets process. *Please note: You will only add a new friend if the person who you are forwarding tickets to has not received tickets from you before. Page 5
Payment Info To view and update your credit card information, select the Payment Info tab. To update the expiration date or billing address of a credit card, click Edit. Modify the information as needed, and then click Submit. You can also set a credit card as your default digital wallet item. To add a new credit card, click Add New Card. Enter the required information and click Submit. To delete an existing credit card click the icon to remove a credit card from your digital wallet. Note: You cannot delete a card if it was used for a pending auction bid. Page 6
Change Password To change your password, select the Change Password tab. Enter your current password and a new password. The new password must be between 6 and 15 characters. Enter the new password again, and then click Save Changes. Email Preferences To set which emails you would like to receive, select the Email Preferences tab. Emails will be sent to the email address on file when any of the actions designated with a checkmark occur. If selections are changed, click Save Changes. Page 7
My Ticket Inventory My Ticket Inventory is the online database for managing the tickets in your account. From the My Ticket Inventory tab you can view, manage, and act on your tickets in a variety of ways. To manage your inventory in MyTickets, click the My Ticket Inventory tab on the top of the page. The default view is by event. When viewing by event, you can filter your tickets by Month, Opponent, and Day/Time. Page 8
To see the expanded ticket inventory for an event, click the arrow to the left of the event title. To refresh your inventory, click the icon in the event header. This will update your inventory with its current ticketing system status. Page 9
Forward Tickets With ticket forwarding, you can digitally send tickets and parking passes to friends, family, and colleagues. If the person you forwarded a ticket to can t attend an event, you are able to recall the ticket and keep it for yourself, or forward to another person. To forward tickets, first select Forward Tickets from the Ticket Action dropdown menu. With an event or order expanded, use checkmarks to select the seat(s) you want to forward. Select a friend to whom you want to forward the ticket(s). If you already have friends assigned to your account, they will appear in the Your Friends box. If you want to forward tickets to a new friend, click New Friend and fill out the required information. The number of tickets for your friend will change to the number of forwarded tickets, and the tickets in your inventory will change from Active Tickets to your friend s name. You can select other seats to forward to the same or different friend, or, if you are done, click Continue. Page 10
On the Review: Forward Tickets screen, add a message to your friend if desired, review the ticket information for accuracy, and then click Forward Tickets. Once the forward is complete, you will receive a confirmation pop-up. Click My Ticket Inventory to return to your ticket inventory, or click My History to review your transaction history, which will now show the forward that you just completed. You will also receive a confirmation email letting you know that your tickets were forwarded. The recipient of the tickets will receive an email with links and instructions for accessing the tickets. Page 11
Receiving Forwarded Tickets When someone forwards tickets to you from their MyTickets account, you will receive an email notifying you that tickets have been forwarded to you. Beneath this ticket information will be links enabling you to access the tickets, return the tickets, or send a thank you message. Page 12
Recall Tickets Active tickets that have been forwarded may be recalled unless the tickets have been scanned, are on offer, or have been resold. To recall tickets, first select the My History tab at the top of the page. The Forwards tab displays a list of forwards that you have created. Click the Forward ID hyperlink corresponding to the tickets you want to recall to display details for the forward. Select the ticket(s) to recall, and then click Recall Tickets. Page 13
On the Recall Tickets screen, add a message to your friend if desired, and click Recall Tickets to complete the action. Once the recall is complete, you will receive a confirmation pop-up. Click Close to return to your transaction history, which will now show the forward that you just completed. You will also receive a confirmation email letting you know that your tickets were recall. The friend of the tickets will receive an email notification that the tickets have been recalled. Page 14
Print Tickets MyTickets allows you to print active tickets from your inventory. To print tickets, first select Print Tickets from the Ticket Action dropdown menu. With an event or order expanded, use checkmarks to select the ticket(s) you want to print, and then click Continue. Review the selected tickets, and, if correct, click Print Tickets. Page 15
To print the tickets, check the box in the Select for Printing column for the ticket(s) that you want to print. Once the tickets are selected, click View & Print Tickets. The Tickets@Home tickets for the selected tickets will now be displayed. Page 16
Add Tickets to Apple Wallet Adding your IronBirds tickets to your Apple Wallet is super simple. From your iphone, log in to you re my Tixx account. In your My Ticket Inventory menu, select the tickets that you wish to add to your Wallet. Then, click Continue. On the Print Tickets screen, select the option to print your tickets. Page 17
On the confirmation screen below the column titled, "Send Tickets to Wallet" click "Add to Wallet." After selecting "Add to Wallet," your ticket should pop up on your iphone screen: Click "Add" to add your ticket to your Wallet. Voila! Now you can have your access your ticket from your iphone's Wallet. To save time at the front gate, make sure you have your ticket pulled up on your screen so that the ticket clerk can scan your barcode! Page 18
Exchange Tickets You can exchange your tickets for an event that fits your schedule without any hassle. After selecting the seats you want to exchange, MyTickets lets you select your preferred event, seating options, and sends you to an overview page before confirming your seats to the new event. To exchange tickets, first select Exchange Tickets from the Ticket Action dropdown menu. With an event or order expanded, use checkmarks to select the seat(s) you want to return. (Note: Only tickets sold in the same original order, with the same sale type, for the same event can be exchanged together in the same transaction.) Once you have selected the seats to be returned, click Continue to display the events that are eligible for the Sale portion of the exchange. Page 19
The Eligible Events page displays a list of events that are eligible for the Exchange Sale portion of the selfservice transaction. Click Select this Event to select an event and advance to the Interactive Seat map, where new seats can be selected. A review frame on the left displays details for the tickets being returned. Click the section on the map to see availability and select seats in that section. Click the individual seats to select them. To deselect seats, simply click the seat again. Once seats have been selected, click Review Your Selection. A pop-up window displays seat details. To advance to the Shopping Cart, click Proceed to Checkout. Page 20
The Shopping Cart includes an "Original Event" section which displays details for the tickets selected for the Exchange Return. The "New Event" section displays details for the new tickets selected for the Exchange Sale. In the case of an upgrade, when the value of the new tickets is higher than the value of the tickets returned, a balance due will be created and payment can be entered at the payment page. Click Continue to advance to the payment page and complete the exchange. Page 21
The Payment page for online exchanges is consistent with the elements displayed for online sale transactions, including sections for Payment Method, Delivery Method, and a Cart Summary. To complete the exchange, click Buy Tickets. My History My History displays your MyTickets activity, including forwards, exchanges, resales, ticket donations, auctions, consign-backs, and paid renewals. Forwards This tab displays ticket forwards you have created or that have been sent to you. You can recall tickets you have forwarded or return tickets you have received to the sender. Click the link in the Forward ID column to view the ticket forward details and/or act on the ticket forward. You can also sort the data by clicking the header column in the Forward ID or Event Date fields. Page 22
Exchanges This tab displays ticket exchanges you have completed. Click the link in the Exchange ID column to view the ticket exchange details. You can also sort the data by clicking the header column in the Exchange ID, Event Date, or Exchange Date fields. Page 23
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Paid Renewals This tab displays fully paid renewal orders. You can generate statements for these orders. Page 25
Special Offers Special offers, including discounted tickets, early access to inventory (pre-sales), and access to special inventory (seats in VIP sections), may be made available to your account. To view available offers, select the Special Offers tab at the top of the screen. Any available special offers will be displayed. Click Details to see more information about an offer. To purchase tickets for a special offer click Buy Tickets to advance to the Availability page, where you can select seats and complete the purchase. Page 26
Frequently Asked Questions Tickets Why is having a My IronBirds Tickets account useful? My IronBirds Tickets is your "one stop shop" for managing all aspects of your tickets from renewing your ticket plan, to updating account information, forwarding game tickets to friends/family and exchanging tickets to a different game. How do I access My IronBirds Tickets? Initially you will use your new account number and password (provided to you in your letter) to sign in. Can I renew my season ticket package via My IronBirds Tickets? My IronBirds Tickets makes renewing your season or mini plan ticket plan quick and easy. After logging into your account, click on "To Do List", select the item that you'd like to make a payment toward followed by the payment plan option that best suits you, then enter and submit your payment information. Following payment, you will receive an email confirmation. What do I do if I can't remember my account number to access My IronBirds Tickets? From the sign in page, click "Retrieve Account Number" and you will be prompted to enter the email address on your account. An email containing your account number will be sent to you. What do I do if I can't remember my password to access My IronBirds Tickets? From the sign in page, click "Reset Password" and you will be prompted to enter both the account number and email address on your account. An email containing your new password will be sent to you. Why are the IronBirds going to electronic tickets? Fans can access their tickets sooner, easily transfer them to friends and ticket partners, and access the stadium using their smartphones. On mobile phones, fans can easily access their tickets, stadium maps, and IronBirds news and information all in one place. With the new program, your tickets are always with you when you need them. Page 27
What are some of the features of the new system? Following is a list of some of the new ticketing features: Digital/mobile delivery to all customers State-of-the-art customer interface, buy process, ticket management Integrated loyalty programs (see last item below) Interactive seat maps What if I don't have access to a computer or a smartphone? If you have any issues or questions, please contact the season ticket office at 410-297-9292 and they will walk you through the process and help you in any way possible. What happens if I print a ticket more than once? Printing a ticket multiple times will not change its barcode. However, the first ticket to be scanned at the ballpark will be granted access into the stadium. All other copies will be denied entry. What happens if I print and then forward a ticket? When a printed ticket is forwarded, the barcode on the printed ticket is deactivated. If you "Recall" the ticket, the original barcode will be re-activated. I printed my tickets, but the barcodes aren't clear or it printed on multiple pages; what do I do? You can print the tickets again as there are no restrictions on printing tickets. I forwarded a ticket to the wrong email, what do I do? Will that person be able to use my ticket without my consent? You can log into your My IronBirds Tickets account and recall the incorrectly sent tickets. To recall tickets, please log into your My IronBirds Tickets account and click the My History link. Here, you will find a list of all tickets that have been forwarded. Click the forward ID number of the tickets you would like to recall; a secondary window will open, and you can select the red 'Recall Tickets' option. Once the ticket has successfully been recalled, you will receive an email notification and the tickets will reappear in your My Ticket Inventory. Can I forward a ticket to someone then decide to print that ticket to give to someone else? Page 28
When a ticket is forwarded, the ticket is no longer valid on the original account. Once a ticket has been forwarded, you can view the recipient in your My Ticket Inventory list or accessing your My History tab. What happens if I print and then forward a ticket? When a printed ticket is forwarded, the barcode on the printed ticket is deactivated. If you "recall" the ticket, the original barcode will be re-activated. Someone in my group didn't receive the email for their tickets - what do I do? First, advise them to check their junk/spam messages folder. If they still did not receive the email, you can log into your My IronBirds Tickets account and recall their tickets. To recall tickets, please log into your My IronBirds Tickets account and click the My History link. Here, you will find a list of all tickets that have been forwarded. Click the forward ID number of the tickets you would like to recall; a secondary window will open, and you can select the red 'Recall Tickets' option. Once the ticket has successfully been recalled, you will receive an email notification and the tickets will reappear in your My Ticket Inventory. I forwarded my ticket to myself, but I didn't receive it via email. If you emailed the ticket to yourself using the same email address assigned to your My IronBirds Tickets account, you will not receive an email. The system recognizes the email address and does not "forward" them to that same email address on the account. The tickets will remain active in your My Ticket Inventory. We strongly recommend that you do not forward your tickets to the same email address listed on the account. Page 29