INDEX 1. OVERVIEW:... 2 Page 1 2. ABOUT NTT:... 2 3. OUR SERVICE:... 2 4. EXECUTIVE SUMMARY:... 3 5. PROJECT TEAM:... 5 6. PROJECT IMPLEMENTATION PROCEDURE:... 8 6.1 METHOD STATEMENT FOR CABLING WORK:... 6.2 QUALITY MANAGEMENT PLAN:... 6.3 MANAGEMENT RESPONSIBILITY:... 6.4 QUALITY SYSTEMS:... 6.5 DESIGN CONTROL:... 6.6 DOCUMENT CONTROL:... 6.7 PRODUCT IDENTIFICATION & TRACEABILITY:... 6.8 INSPECTION, MEASURING AND TEST EQUIPMENT:... 6.9 INTERNAL QUALITY AUDIT:... 6.10 MANAGEMENT REVIEW:... 6.11 FORMAL TRAINING:... 6.12 SITE WORK CHECKLIST:... 6.13 PROJECT MANAGEMENT:... 7. 7.1 ABOUT NTT:............ 17 NTT COMPANY OVERVIEW:.................. 7.2 FINANCIAL PERFORMANCE:... 7.3 PRINCIPAL ACTIVITIES:... 7.4 BUSINESS STRATEGY:... 7.5 OUR COMPETITIVE STRENGTHS:... 7.6 MANPOWER STATUS:...
1. OVERVIEW: NTT SERVICE TRADING DEVELOPMENT CO., LTD was established in 2012. We are engaged in the business of providing M&E, ICT infrastructure cabling services and selling structured cabling systems and components in VIET NAM. We provide the installation, maintenance and support services for structured cabling systems, and also engage in the resale of cabling systems and their components. Structured cabling systems are the main cabling infrastructure supporting the technological and telecommunications network of offices and buildings and provide the paths by which computer, PABX and other telecommunications signals are transmitted. Page 2 2. ABOUT NTT: At present, NTT has expanded distributor system and has warranty centers in over 64 provinces to be sure that all customers are serviced in the best way. In addition, the company always steps up providing of modern image technology solutions and the best utility service solutions for every customer. Specialized in: The Company operated office equipments such as Networks cabling, PaBX system, M&E system, fiber optic cable, Photocopier, Printer, Fax, Computer, Hardware, and Projector of many trademarks As Viet Nam market opened up, more and more investors are coming in and with the consideration of the emerging of more business opportunity, and also the requirement for our services from both our regional and local customer become overwhelming for a representative office to handle, as such NTT Co., Ltd. Was established in November 2012 to provide more support for our current client and also to prepare ourselves for the future. 3. OUR SERVICE: Design, Supply and Installation of Structured Cabling Systems. Telecom and Data Centre Cabling Installation. Mechanical & Electric Installing PABX System, Access Control, CCTV, Surveillance-Security Systems, Computer Room Setup ( Fire Suppression, air-conditioning/airflow, Security, Water Detection, Raised Floors, EMS, etc). Cable Containment Installation (ladder, basket, tray, trunking, mat, etc).
Cable Management Solutions (itracs, CableSolve). Networking. Photocopier, Printer, Fax, Computer, etc 4. EXECUTIVE SUMMARY: Page 3 Our installation will ensure the following: Meet present and future technological requirements Achieved economy of scale in integrating all services to the same cabling system with Systimax Category 6 solution Ensure long term manageability and ease of maintenance Ensure the ease of making moves and changes without major re-cabling Ensure Structure Cabling Standards is of Bicsi standards, and international standards Ensure the Certification of Structure Cabling System by Systimax There are a number of key advantages in engaging NTT as the cabling designer and installer. They are: Being a registered supplier in AP, we have established excellent working relationship with many customer in Singapore, Thailand and etc. Delivery lead-time is a concern for a recently open market like Viet Nam. We will try our best to ensure timely completion. Strong sense of quality and service stands NTT from the rest of the industry Presence in the regional arena ensures NTT s exposure to the latest technology; practices and ideas. NTT s ability to provide good project management. NTT directly employs 50 personnel in Viet Nam and will commit the cream of their force for implementation of the project. Our projects in Viet Nam include:
No. Project Address/item work 1 MGM Ho Tram Ho Tram Beach, Xuyen Moc,districts, Ba Ria vung tau Province 3 HP Viet Nam Office Room 10 th,29 Le Duan, District 1 st, HCMC 4 HP Viet Nam Office Room 10&11 th, QTCS9 Building,QTSC Park, District 12 st HCMC 5 TBC Ball Road 18A, VSIP IIA, Tan Uyen, Binh Duong, Province 5 SafViet Long Dinh Industrial Park, Can Duoc, Long An, Province 6 Phi lao Resort-Ho Tram Phuoc Thuan ward, Xuyen Moc district, Ba Ria Vung Tau Province 7 Standard Chartered Floor 10, SaiGon trade Center,37 Ton duct hang street, District 1, HCMC Bank 8 Murphy Oil Floor 35th Bitexco financial tower,02 Ngo Duc Ke, District 1, HCMC 9 Nike Office Floor 8,12,13, Metropolitan Building, 01 Dong khoi, District 1, HCMC 10 Onsemi Factory 31 Road 03, VSIP 1, Thuan An, District, Binh duong province 11 UPS Viet Nam 18A Cong Hoa, ward 12, Tan Binh, district, HCMC 13 Agillent Viet Nam Tan Thuan Export Processing, dictrict 7, HCMC 14 DAIM VIET NAM Lot 03th, road N03, Tan Uyen Industrial park, Binh Duong Province 15 Thu Duc Technologies 53 Vo Van Ngan Street, Thu Duc District, HCMC Colleges 16 University Medical Hospital( Ho Chi Minh) 215 Hong Bang Street, 11 th ward, District 5 th, HCMC 17 Tan Hiep Phat Bevegare Group 18 Factory of DHG PHARMA 219 Binh Duong hight way,thuan An district, Binh Duong Province Tan Phu Thanh Industrial park, Hau Giang Province 19 Can Tho Shoping Mall 01 Hoa Binh Street,Ninh Kieu District, Can Tho City 20 AEON Mall Celadon City, Tan phu District, HCM City 21 Thanh Phu Plastic 65 Hoc lam street, Binh tan Disttrict, HCMC 22 WASACO Brank Gia Dinh 02 No Trang Long street, Binh Thanh District, HCMC N T T w i l l p r o v i d e, a s f o r a n y s i z e a n d c Page 4
omplexity of any projects, 100% effort to carry out cabling infrastructure project with their expertise, commitment and experience. Please feel free to contact us for any queries. Thank You! Director General Nguyen Chi Nhu Page 5
5. PROJECT TEAM: ORGANIZATION CHART OF OPERATION TEAM Page 6 DIRECTOR GENETRAL PROJECT DEPARTMENT FINANCE DEPARTMENT DESIGING DEPARTMENT TECHNICAL DEPARTMENT TECHNICAL DEPARTMENT H.R DEPARTMENT FINANCE DEPARTMENT BUSINESS DEPARTMENT
CV OF PROJECT TEAM Page 7 No. Full name Position Experience Year 1 Nguyen Chi Nhu General Director - Design and installation of the all system - Business 7 2 Nguyen Minh Thai Deputy Manager 3 Lu Tan Duc Project Manager - Site supervisor - Project Manager 7 - Design and installation of the network system - Site supervisor - Project Engineer 15 4 Tran Minh Nhat Project Manager - M&E Design and installation 8 5 Nguyen Van Nien Project Engineer - M&E Design and installation 13 6 Nguyen Van Thanh Project Engineer - M&E Design and installation 13 7 Nguyen Huu Thanh Supervisor - Site supervisor - Project Engineer 6 8 Tran Minh Thuc Project Engineer 9 Che Thanh Nghiem Supervisor - Site supervisor - Project Engineer 7 - Site supervisor - Project Engineer 7 10 Nguyen Trung Tien Technician - M&E system Installing 4 11 Nguyễn Lâm Tiên Technician M&E system Installing 4
12 Mai Phương Quang Technician M&E system Installing 4 13 Mạc Nguyễn Võ Technician M&E system Installing 4 M&E system Installing 14 Vũ Văn Phương Technician 3 Page 8 15 Nguyễn Văn Ninh Technician M&E system Installing 4 16 Trương Quang Đô Technician - Management of cable system 17 Trần Đình Hải Technician - Management of cable system 18 Chau Van Ninh Technician - Management of cable system 18 Nguyễn Thế Vinh Technician - Management of cable system 20 Võ Đức Hoàng Technician - Management of cable system 21 Lê Ngọc Luân Technician - Management of cable system 22 Nguyển Thanh Giàu Technician - Management of cable system 23 Nguyen Minh Tien Technician - Management of cable system 3 4 3 3 2 2 2 5 24 Phan Văn Minh Technician - Management of cable system 25 Lê Hoàng Tú Technician - Management of cable system 3 2
26 Vo Thanh Tu Technician M&E system Installing 4 27 Le Van Tin Technician M&E system Installing 4 28 Luong Thi thanh Thuy Accounting Accountants 5 Page 9 29 Nguyen Thi Thuy Dung Purchasing 3 30 Nguyen Thi Loan HR 5 31 Tran Thi Thu Hang Storekeeper 4
6. PROJECT IMPLEMENTATION PROCEDURE: 6.1 METHOD STATEMENT FOR CABLING WORK: 1. NTT will adhere strictly the installation guidelines as depicted in the tender document. Page 10 2. NTT will coordinate with the raised floor systems installer to ensure the cutting of raised floor tiles below the MDF, and equipment cabinets if any. 3. NTT shall carefully review the site condition in Ho Chi Minh, existing cabling paths and the electrical power paths along with the construction schedule. 4. All materials to be installed at site shall be new and free from defects. All materials will meet the applicable codes in Vietnam. 5. The installation shall comply fully with all laws and ordinates, regulations and codes applicable with the installations. 6. Wherever work interconnects with or contacts the work of other trades (specially the M&E, raised floors and equipment cabinet vendor), NTT will coordinate with other trades to ensure that all trades have the information necessary so that they may properly install all the necessary connections and equipment
Page 11 7. If there is a conflict between the instructions in the Specifications, the manufacturer s instructions and/or the applicable codes and ordinates, NTT will immediately work through customer s representative to resolve the matters. 8. The installation of the data cabling by NTT will not be considered as completed until all cables and components described in the Tender Specifications are installed, labelled, tested to the acceptance of the respective personnel, and documented. 9. NTT is fully responsible for verifying all distances for the data cables installed. 10. NTT will make maximum effort to use safety practices on this job. 11. When possible, NTT will complete all testing before Project Completion. This will enable the networking equipment vendor and IT Personnel adequate time for systems testing and configuration before hand-over.
12. Any telecommunication copper cable running parallel to the electrical cables shall be separated by a minimum of 600mm. In case of the separation of any telecommunications for the site and is less than 600 mm, NTT will notify respective personnel immediately for appropriate rectification of the trunking/cable tray systems. The copper telecommunication cable (Cat 6 data cables), which must cross the electrical cables/conduits, shall do so only at 90 degree angles. Page 12 13. NTT will ensure that all cable support systems are fully installed before proceeding with cable installation. At no times shall the cables be installed and left unsupported. At no times shall cables be tie- wrapped to any other supporting structure in lieu of specified cable supports. 14. NTT will observe Cable Manufacturer Guidelines recommended minimum bend radius of the cable at all time. 15. NTT will ensure that all items are kept protected before and after installation, with dust and waterproof barrier materials. NTT bears the responsibility to ensure the integrity of these protective measures throughout the life of the project in Ho Chi Minh. 16. NTT will clean up all debris generated by installation activities and is free of debris at all times. 17. NTT will keep at least one licensed installer in charge of the cabling work at site all times on site. The licensed installer will be present in the field at all the time during the performance of work.
Page 13 18. Only NTT skilled technicians will perform termination, and testing of Cat 6 Structured Cabling Systems. 19. The NTT technicians performing the installation work will use proper tools and test equipment of each activity. The tools will be of working order and test equipments are duly calibrated. 20. All cablings installed will be neatly dressed. We will use cable ties at regular intervals. All cables along the same route will have cable ties aligned as shown.
Page 14 21. All exterior layers of cables on all cable bundles will be neatly combed. 22. It is NTT s practice of ensuring all cabling to patch panels in cabling cabinets to be neatly dressed and run through the vertical cable management panels.
Page 15 23. On a 24-port Cat 6 Patch Panel, NTT will feed the cables from port 1 through 12 on the left side and from port 13 through 24 on the right side.
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Page 17 24. NTT will provide trefolyte labels onto the Panels & Faceplate installed in the project. 25. Before installation work begins, NTT will visually inspect all cables, cable reels and shipping cartons to detect cable damage (especially fiber optics cable) incurred during shipping and transport. NTT will return visibly damaged items to the manufacturer. 26. All cables will be labelled on both ends with the patch panels on both ends of the data cables.
The labels are the self-laminating type using black letters on a white background using a machine-printed font. Page 18 6.2 QUALITY MANAGEMENT PLAN: These procedures cover the following areas: Selection of supplies Information included on Purchase Orders Integrity checking process for Goods Inwards Integrity checking process for Goods Out Control of testing and verification procedures Staff training in the above procedures System process integrity checking Documentation standards covering the above events Documentation workflow procedures and archiving policy Our company s internal Quality routines are of as high a standard as any ISO certified companies. The Project Management team as well as the Engineering Team, is responsible for control of quality during the installation.
Elements pertaining to ISO 9000 and which NTT has attained the required standards are as follow: 6.3 MANAGEMENT RESPONSIBILITY: The management has established certain quality policy and disseminate to all operational Staff written procedures on quality assurance. All staff, from workers to Project Manager, has also been attended the manufacturer s design and installation courses conducted by our product manufacturers. This is to ensure that installation quality can be maintained consistently for each and every brand of cable installation that we provide. Page 19 Quality objectives have also defined quality responsibilities and authority to ensure that all staff adheres to the quality that not only NTT envisage but also the cabling industry hope to achieve. Management reviews have also been conducted fortnightly to reinforce our staff on the quality standards that are expected from them. 6.4 QUALITY SYSTEMS: Quality manual, procedures and work instructions are documented as part of the requirement for ensuring effective implementation of quality system. Procedures are also established for contract review on customer requirements. 6.5 DESIGN CONTROL: Design plans, activities, and responsibilities are assigned to qualified staff, staff that are trained and certified by the manufacturers. Either the Senior Project Manager verifies all design outputs or Group Manager and any changes to the design are strictly controlled. 6.6 DOCUMENT CONTROL: All issuing, distributing and changes to controlled documents are being controlled. Obsolete documents are removed and a master list of all controlled documents is maintained. 6.7 PRODUCT IDENTIFICATION & TRACEABILITY: Components installed in any cabling system are identified to confirm to specifications and drawings. A
system has been established for product/components traceability and recording of all components are recorded. 6.8 INSPECTION, MEASURING AND TEST EQUIPMENT: All equipment used in any testing are calibrated before use and a Masterlist of measuring Equipment is also maintained, indicating scheduled dates for servicing and all faults encountered, if any. Page 20 6.9 INTERNAL QUALITY AUDIT: Quality procedure and audit plan have been established to ensure all installations are up to the standards that our manufacturers requirements. Partial auditing in any projects is performed progressively to minimize any major corrective action. Our manufacturers are invited to perform progressive auditing and if any discrepancies are found, immediate corrective actions are implemented. Follow-up audits are conducted at our request to our manufacturers if required and results of all audit plans are reviewed at management reviews. Manufacturers certification of sites installed are required as proof of quality inspection to our customers. 6.10 MANAGEMENT REVIEW: External to the mandatory corporate board level and senior executive meetings the company conducts an additional review every two calendar months where individual issues are discussed and solutions determined. Further to this a trend analysis is presented by the external consultant. The actions arising from both the individual issues and risks logging and also the trend analysis are agreed and responsibility assigned for every item. Progress on these items is then discussed at the subsequent meeting. NTT has implemented an internal standards procedure where issues can be addressed and escalated quickly to the required level within the organisation based upon the relevant authority level detailed within the company structure as outlined above. 6.11 FORMAL TRAINING: An external consultant conducts regular staff assessment and appraisals and results are discussed at management level to focus appropriate resources on issues necessitating changes to the current operational environment. These include staff profiling, technology issues, and future operational changes, supplier product enhancements and quality control management. 6.12 SITE WORK CHECKLIST: Site-Work Checklist for Copper Cable Installation
Main Task 1 Pre-Installation Obtain Scope of Work & clarify job requirement with IT Department and Project Manager Acceptance Criteria/Key points Understand the Scope of Work requirement & site constraints Copy of the floor plan Page 21 Trace existing cable connectivity if any Check horizontal cable length Estimate average length for horizontal cable runs Check vertical cable length Withdraw the material from store Conform to ANSI/TIA/EIA 568-A As per BOM List Check if additional equipment & special tool required Scaffolding, high ladder, concrete drill, etc (if required, inform PE/PM) Check for defective tools & equipment Good working conditions, safe, no wear & tear, etc 2 During Installation Reconfirm job requirement on site if possible Check site for existing defects eg. Ceiling, walls etc Ensure safety regulations are met As per Scope of Work (if any variation, inform PM/PE) Damaged ceiling, etc (inform client of defects) Use safety shoes, belts, helmets where required Main Task 3 Inspection Of Cable Prior To Termination Acceptance Criteria/Key points
Check installed horizontal cable Check installed vertical cable Ensure copper cable are specific distance away from power source Check Fiber Optic cables Max length < 90m Cable in cable support system Cables are installed as per site plan provided Cable does not run parallel with electric cable Cables are installed as per site plan provided Distance > 150mm, Refer ANSI/TIA/EIA-607 Ensure all is terminated correctly Check all cables are labeled at both Corresponding label at both ends ends 4 Inspection Of Cable After Termination Spliced/bridge tap for horizontal Not allowed copper cable Ensure faceplate mounting is secured & Faceplate is secured on KO box/base-box aligned (straight) Test all installed cables Auto-test result = PASS, refer to relevant requirements Check station cord & patch cord (for Total of both cables < 10m copper cable) Test active channel link PC / telephone working 5 Labeling At Patch panel And User Workstation Follow systematic methods and procedures for proper labeling and management, Refer ANSI/EIA/TIA-606 6 Commissioning Ensure client check & certify job is completed satisfactorily 7 Documentation All installed cables are properly documented Client sign and stamp on the Project Completion Form (if possible) One copy of documentation to customer, another copy with NTT Page 22 6.13 PROJECT MANAGEMENT: A dedicated project manager will be assigned for the undertaking of the project. Project management will cover the scope of co-ordination with all parties including client, workforce and vendors from all related trades. A project engineer will assist the project manager and this engineer will have at least 3 years experience in this industry. The project manager will be entrusted to provide close monitoring of site conditions to ensure a smooth
and timely handover of the project at every phase. He will identify and recognize problems on the onset, deal with urgency to provide a suitable solution in the shortest time frame. While the customer has established a standard platform around which the general computing infrastructure is designed and therefore the project planning includes a scoping exercise to establish these standards. Strict adherence to the cabling standards will be enforced. Page 23 Planning for the proper implementation of a cabling system involves a multitude of tasks. All these tasks must be completed prior to any wire or cable is installed. When all of these planning tasks are completed, a project plan will be development and the cabling installation team will then be prepared to proceed with the project at the respective offices. The project plan will reflect our effort to ensure the work will be performed in a timely manner. It will include: Resources required for compliance with the schedule Material Delivery Coordination with other trades on the project Scheduled meetings Overall job schedule Security and safety plan Material List Tools List Task List and description Job requirement Labour estimates Acceptance plan Inspection schedule Special circumstances Labelling system The routing for horizontal and backbone cables and their respective pathways will be identified. All the labelling schemes will be discussed. Rack layouts pertaining to the equipment racks at the BCR, SCR and SCC Room will be reviewed to ensure all items can be installed in their respective places. Using standard management methodologies (PMBOK), successful project process models require distinct components: Initiation, Planning, Execution, Control and Completion. These discrete criteria are included into the phases of the relocation project and a brief outline would include the following three distinct phases:
Phase I Review design against customer requirement 1) Physical Site audit and Corporate standards review Phase II Design Infrastructure: Page 24 1) Select suppliers and place orders 2) Logistics planning 3) Implementation 4) Functionality Testing Phase III Relocation: 1) Migration services 2) Support services 3) Documentation Handover NTT offers unrivalled levels design expertise in areas such as voice and data network design that includes the latest digital integrated communications systems. We will be able to offer this depth of specialist knowledge in this field or provide the technical skills to implement the solution. NTT ensures that any solution can migrate to an effective production system as our technical staffs also have extensive operational experience managing technical support departments within financial institutions. Customer can rest assured that critical transaction processing or secure payments system migrations are handled by skilled staff that have knowledge in these areas and understand not only the technology but also the security and operational importance of these applications of the customers office. The above process model detailed 'control' as the fourth discipline and we can ensure that any proposed solution can be tracked both financially and also for unauthorized changes avoiding risks to the success of the project such as the common 'feature creep' phenomena. To ensure that the project runs both to schedule and budget NTT plans to use a standardized reporting and management model. This management model ensures that effective change control, fault tracing, fiscal reporting, and progress reviews are all directed to the customer at regular intervals avoiding both confusion and reducing the risk of last minute unexpected changes to the schedule
7. ABOUT NTT: 7.1 NTT COMPANY OVERVIEW: We are engaged in the business of providing IT infrastructure cabling services and selling structured cabling systems and components in VIET NAM. We provide i n s t a l l a t i o n, maintenance and support services for structured cabling systems, and also engage in the distribution of cabling systems and their components. Structured cabling systems are the main cabling infrastructure supporting the technological and telecommunications network of offices and buildings and provide the paths by which computer, PABX and other telecommunications signals are transmitted. Page 25 Currently, we are the certified installers for the following structured cabling systems: Besides the supply and installation of Mechanical & Electric system,structured Cabling Systems, we provide solutions for media technology which include Consultation and Design Services Complete range of Test Equipment and Tools Certification and Warranty of Products and Services Maintenance services for existing Systems Comprehensive Test Reports and Documentation Wireless LAN and IT Outsourcing Services
Our client base includes the Finance & Banking, IT and Electronics/Manufacturing industries as well as the Government sector. 7.2 FINANCIAL PERFORMANCE: Page 26 We derive our main sources of income from: a) the installation of new structured cabling systems, b) maintenance services rendered in respect of existing structured cabling systems and c) the distribution of cabling components. 7.3 PRINCIPAL ACTIVITIES: Our core business activity is (i) the provision of installation services for structured cabling systems, (ii) the provision of maintenance and support services for structured cabling systems, and (iii) the distribution of cabling systems and their components. The cabling system is part of the information network that allows communication of information either internally, i.e. within a building through LAN, or externally, i.e. between cities for over a wide area (WAN). The various types of information that can be communicated include computer data, voice, video and photographic images. (1) Provision of Installation Services for Structured Cabling Systems The following are business activities NTT provides: Consultation At the initial stage, a project team is set up to provide consultation and design services. We study and understand our customers' needs for the IT or telecommunications network. Taking into consideration our customers requirements and budget constraints, we advise and recommend cabling solutions which provide our customers with an optimum business communications system in terms of speed, productivity and cost effectiveness. In particular, the solutions should also be modular and upgradable in future. Site Survey We participate in site walks to evaluate new or existing facilities and to identify and understand the site environment. During such site surveys, measurements are taken and the layout, as provided by our customers, is confirmed. We then hold a question and answer session with our
Design customer's representative to address any doubts or queries that either party may have. Based on the information from the consultation and site survey, we begin to design the structured cabling system. A schematic design for the entire infrastructure will indicate the routes of the cable pathways and their sizes, the location of the telecommunication service room, backbone route and size, distribution point layout and labeling convention. Our design will take into account the following considerations: Page 27 - customer's specifications and preferences - customer's budget - site considerations - compliance with international and local standards and specifications - competitive prices and quality products - cost-effectiveness - meeting current and future network and telecommunication performances Implementation The implementation program begins after our customers have confirmed the design and our scope of work. A project manager will then monitor the progress to ensure timely completion and hand-over of the project deliverables. The project manager also co-ordinates the implementation of the project with the customer and other trade suppliers, interior designers, the main contractor as well as our installation team to meet the requirements of the project. Our installation team builds the cable pathway infrastructure, installs the cables and fixes the cable accessories. As the project is being implemented, our project manager ensures that the installation is done according to customers specifications, installation guidelines and procedures. Testing, Commissioning and Cut-over After installing the cables and accessories, a comprehensive test will be conducted using the latest and most relevant testing equipment for every cable that has been installed. All test results are documented in both soft and hard copies and analysed according to international standards such as the TIA/EIA or ISO standards on the testing procedure for the structured cabling system. Once this is completed, our project engineers will assist our customers in the commissioning of the cable infrastructure system. The commissioning includes cut-over activities such as moving of equipment, cross-connecting and patching activities. This is to ensure that the IT network and telecommunication points are in working order and that there is a seamless and trouble-free transition period for the operation of our customers' IT or telecommunications network.
Handover and Documentation The commissioning period signifies our signing-off date for the completion and handover of the project. Once the on-site activity is completed, our project engineers begin the task of preparing the documentation for the project. Our documentation includes: - An executive summary of the cabling system installed, stating what it currently supports and what it will support in the future - general diagrams of the cable plant - A detailed schematic diagram of the entire cable plant - Connectivity schematic - Patching details - A detailed layout of distribution points including backbone and cable pathways routing. - A comprehensive test report Page 28 The cabling solutions we provide are based on TIA/EIA, ISO and local standards and specifications that adhere to prevailing installation guidelines, procedures and recommendations for the installation of the structured cabling systems. (2) Provision of Maintenance and Support Services for structured cabling systems We provide maintenance and support services mainly to customers who have engaged us for our cable installation services. Such services are carried out on an ad-hoc basis, such as when customers relocate offices or change their cabling systems. After completing the design and installation of cabling systems for our customers, our maintenance and support team remains in contact with our customers and monitors our customers requirements for changes in their cabling infrastructure. Our charge rates vary depending on the complexity and urgency of the services required. Maintenance and support services are a major source of recurrent income. (3) Distribution of Cabling Systems and their Components We distribute a range of cabling systems for computers to fulfill LAN and telecommunication end-to-end connectivity requirements. 7.4 BUSINESS STRATEGY: We aim to be a premier one-stop service provider of all cabling infrastructure needs in the IT and telecommunication cabling infrastructure market by offering customers our design, installation and project management capabilities, including commissioning, testing, documentation and maintenance related to structured cabling systems and, at the same time, supplying the cabling systems and components. We intend to enhance and cultivate new business opportunities with our proactive marketing strategy
targeting MNCs with regional hubs and offices throughout the Asia Pacific region in the financial, banking, manufacturing and IT sectors. Our strategy to enhance revenue and profit will be driven by: The continued development and expansion of the existing operations and establishment of Offices in the Asia Pacific region; The extension and increase of our range of services to include the provision of professional IT outsourcing business, software development, IT training and the telephony business; and Identifying and pursuing new business opportunities related to our core businesses. Page 29 7.5 OUR COMPETITIVE STRENGTHS: They are: (A) STRONG MANAGEMENT AND TECHNICAL CAPABILITIES Each of our executive Directors has a minimum of 10 years experience in the cabling industry and have a good understanding of TIA/EIA and ISO standards and specifications and local rules, regulations and requirements of the structured cabling business. With the ongoing training and seminars conducted by manufacturers and our experience and track record in the design and installation of structured cabling systems, we believe we are able to provide value-added services to our customers by offering cost-effective solutions for our customers' cabling needs and requirements. We have average staff turnover rates of 7.5% over the last 4 financial years. With the advantage of cumulative experience, whether technical or in project management, our staff are equipped to successfully undertake projects entrusted to them. Projects can then be implemented quickly with low start-up time and minimal supervision. (B) DIVERSIFIED AND STRONG CUSTOMER BASE Our customer base ranges from small and medium-sized enterprises to MNCs and the government sector. Our customer base may be classified into 5 sectors, namely (a) Finance and Banking, (b) IT, (c) Electronics / Manufacturing, (d) the Government, and (e) Others, which include companies like Singapore Airlines Limited, Singapore Press Holdings Limited and Arthur Andersen. Approximately 29.6% of our total turnover for the last 4 financial years is attributable to customers who have been with the Group for at least 4 years. (C) INTEGRATED ONE-STOP SHOP We have the ability to provide a complete range of cabling solutions, from inception, project
Viet Nam NTT Service Development Trading Company consultation, design and management up to the commissioning, testing and documentation stages, as well as supplying cabling products for the installation and maintenance of the structured cabling systems. With our partner and holding company, Strike, we are able to offer services in M&E computer site preparation infrastructure. Through our subsidiaries, VRnet and Spectrum, we outsource professional IT consultation services and provide voice and data telecommunication services respectively. Page 30 7.6 MANPOWER STATUS: We have a team of skilled and experienced management and technical personnel who are committed to serving our clients' needs. We have sufficient manpower to meet tight deadlines (where we are contractually committed to certain project milestones) and cater to the urgent needs of our clients. Our Group personnel structure as at 12 November, 2012 is as follows: Executive and Non-executive Company Directors 2 Project Managers, Contract Managers, Sales Managers 2 Cabling System Designers, Site Managers, Installation and Testing Technicians Administrative Staff, including Purchasing, Accounts, Stock control and HR Management 30 4 Total Staff 38