Create Golden Template A golden template is an image of a virtual machine that the service provider can use as a master copy to create and provision new virtual machines. This chapter contains the procedures you must perform to create the following golden templates for Cisco Hosted Collaboration Solution for Contact Center. Create Golden Template for Core Cisco Components, page Create Golden Template for Core Cisco Components Create Golden Template for Unified CCE Call Server Create Golden Template for Unified CCE Data Server Create Golden Template for Unified CVP Server Create Golden Template for Unified CVP OAMP Server Create Golden Template for Unified CVP Reporting Server Create Golden Template for Cisco Finesse Create Golden Template for Cisco Unified Intelligence Center Create Golden Template for Cisco Unified Communications Manager Install Unified CCE Call Server Install Unified CCE Data Server Install Unified CVP Server Install Unified CVP OAMP Server Install Unified CVP Reporting Server Install Unified Intelligence Center Install Unified Communications Manager and Cisco Finesse
Create Golden Template for Unified CCE Call Server Create Golden Template Create Golden Template for Unified CCE Call Server Follow this sequence of tasks to create the golden template for Cisco Unified CCE Call Server. Download the HCS-CC_9.0_CCE-CVP_vmv8_v.0.ova. Format Files Create the virtual machine for the Unified CCE Call Server. Create Cisco HCS for Contact Center OVA. Install Microsoft Windows Server 008 R Service Pack. Microsoft Windows Server. Install VMware Tool VMware Tools. 5 Install Anti-Virus software. Anti-Virus Software. 6 Install the Unified CCE Call Server. Unified CCE Call Server, on page 7. 7 Convert the virtual machine to a template. Golden Template. After you create all golden templates, you can run the automation process (Clone and OS Customization). After you run the automation process, you can configure the CCE Call Server on the destination system. Refer Configure Unified CCE Call Server. Create Golden Template for Unified CCE Data Server Follow this sequence of tasks to create the golden template for Cisco Unified CCE Data Server. Download the HCS-CC_9.0_CCE-CVP_vmv8_v.0.ova.
Create Golden Template Create Golden Template for Unified CVP Server Create the virtual machine for the Unified CCE Data Server. Create Cisco HCS for Contact Center OVA. Install Microsoft Windows Server 008 R Service Pack. Microsoft Windows Server. Install VMware Tool VMware Tools. 5 Install Anti-Virus software. Anti-Virus Software. 6 Install Microsoft SQL Server 008. Microsoft SQL Server 008 SP Standard Edition x6. 7 Install the Unified CCE Data Server. Unified CCE Data Server, on page 8. 8 Convert the virtual machine to a template. Golden Template. Create Golden Template for Unified CVP Server Follow this sequence of tasks to create the golden template for Cisco Unified CVP Server. Download the HCS-CC_9.0_CCE-CVP_vmv8_v.0.ova. Create the virtual machine for the Cisco Unified CVP Call/VMXL Server. Create Cisco HCS for Contact Center OVA. Install Microsoft Windows Server 008 R Service Pack. Microsoft Windows Server. Install VMware Tool. VMware Tools.
Create Golden Template for Unified CVP OAMP Server Create Golden Template 5 Install Anti-Virus software. Anti-Virus Software. 6 Install the Unified CVP Call/VMXL Server. Unified CVP Server, on page 8. 7 Convert the virtual machine to a template. Golden Template. After you create all golden templates, you can run the automation process (Clone and OS Customization). After you run the automation process, you can configure the Unified CVP Server on the destination system. Refer Configure Unified CVP. Create Golden Template for Unified CVP OAMP Server Follow this sequence of tasks to create the golden template for Cisco Unified CVP OAMP Server. Download the HCS-CC_9.0_CCE-CVP_vmv8_v.0.ova. Create the virtual machine for the Cisco Unified CVP OAMP Server. Create Cisco HCS for Contact Center OVA. Install Microsoft Windows Server 008 R Service Pack. Microsoft Windows Server. Install VMware Tool. VMware Tools. 5 Install Anti-Virus software. Anti-Virus Software. 6 Install the Cisco Unified CVP OAMP Server. Unified CVP OAMP Server, on page 9. 7 Convert the virtual machine to a template. Golden Template.
Create Golden Template Create Golden Template for Unified CVP Reporting Server After you create all golden templates, you will run the automation process (Clone and OS Customization). After you run the automation process, you can configure the Unified CVP Server on the destination system. Refer Configure Unified CVP. Create Golden Template for Unified CVP Reporting Server Follow this sequence of tasks to create the golden template for Cisco Unified CVP Reporting Server. Download the OVA HCS-CC_9.0_CCE-CVP_vmv8_v.0.ova. Create the virtual machine for the Unified CVP Reporting Server. Create Cisco HCS for Contact Center OVA. Install Microsoft Windows Server 008 R Service Pack. Microsoft Windows Server. Install VMware Tool. VMware Tools. 5 Install Anti-Virus software. Anti-Virus Software. 6 Convert the virtual machine to a template. Golden Template. Create Golden Template for Cisco Finesse Follow this sequence of tasks to create the golden template for Cisco Finesse. Download the HCS-CC_9.0_Finesse_vmv8_v.0.ova. Create the virtual machine from the OVA. that is documented in Create OVAs. 5
Create Golden Template for Cisco Unified Intelligence Center Create Golden Template Install Cisco Finesse. for installing VOS applications Install Unified Communications Manager and Cisco Finesse, on page. Convert the virtual machine to a Golden Template. Golden Template. After you create all golden templates, you can run the automation process. After you run the automation process, you can configure Cisco Finesse on the destination system. Refer Configure Cisco Finesse. Create Golden Template for Cisco Unified Intelligence Center Follow this sequence of tasks to create the golden template for Cisco Unified Intelligence Center. Download the Unified IC OVA HCS-CC_9.0_CUIC_vmv8_v.0.ova. Create the virtual machine from the OVA. See Create Virtual Machines from OVAs. Install Cisco Unified Intelligence Center. See Install Unified Intelligence Center, on page 0. Convert the virtual machine to a Golden Template. See Convert Virtual Machine to Golden Template. After you create all golden templates, you can run the automation process. After you run the automation process, you can configure the Cisco Unified Intelligence Center VMs on the destination system. Refer Configure Unified Intelligence Center. Create Golden Template for Cisco Unified Communications Manager Follow this sequence of tasks to create the golden template for Cisco Unified Communications Manager. 6
Create Golden Template Install Unified CCE Call Server Download the OVA. Create the virtual machine from the OVA. that is documented in Create Cisco Unified CM OVA. Install Cisco Unified Communications Manager. for installing VOS applications Install Unified Communications Manager and Cisco Finesse, on page. Convert the virtual machine to a Golden Template. Golden Template After you create all golden templates, you can run the automation process. After you run the automation process, you can configure the Unified Communications Manager publisher and subscriber VM on the destination system. Refer Configure Unified Communications Manager. Install Unified CCE Call Server Complete the following procedure to install the Unified CCE Call Server. Step Step Step Step Step 7 Step 8 Step 9 Step 0 Add the template virtual machine into the destination domain. Mount the correct version of Unified CCE ISO image to the virtual machine s CD/DVD drive. Run setup.exe from the icm-cce-cch Installer directory on the CD/DVD drive and follow the InstallShield procedures to install Unified CCE. In the Select the installation method screen, click Fresh Install. Click Next. In the Maintenance Release (MR) screen, leave the Maintenance Release Location field blank. Click Next. In the Installation Location screen, choose C in the Drive drop-down list. Click Next. In the Ready to Copy Files screen, click Install. In the Installation Complete screen, click Yes, I want to restart my computer now. Click Finish. Unmount the Cisco Unified CCE ISO image. Move the template virtual machine back to the workgroup. 7
Install Unified CCE Data Server Create Golden Template Install Unified CCE Data Server Complete the following procedure to install the Unified CCE Data Server. Step Step Step Step Step 7 Step 8 Step 9 Step 0 Add the template virtual machine into the destination domain. Mount the correct version of the Unified CCE ISO image to the virtual machine s CD/DVD drive. Run setup.exe from the icm-cce-cch Installer directory on the CD/DVD drive and follow the InstallShield procedures to install the Unified CCE. In the Select the installation method screen, click Fresh Install. Click Next. In the Maintenance Release (MR) screen, leave the Maintenance Release Location field blank. Click Next. In the Installation Location screen, choose C in the Drive drop-down list. Click Next. In the Ready to Copy Files screen, click Install. In the Installation Complete screen, click Yes, I want to restart my computer now. Click Finish. Unmount the Unified CCE ISO image. Move the template virtual machine back to the workgroup. Install Unified CVP Server Step Step Mount the Unified CVP ISO image to the virtual machine. For more information, see Mount ISO File. Copy the current Engineering Specials to the local drive. Note Ignore this step if there are no Engineering Specials. Step Navigate to the ISO file on the CD/DVD drive D. Step Run setup.exe from the D:\ CVP\Installer_Windows directory. Follow the InstallShield wizard to Run setup.exe from the D:\CVP\Installer_Windows directory: a) In the Select Packages screen, check CVP Server. b) In the Choose Destination Folder screen, select the folder locations for the CVP installation folder and the Media Files Installation folder. c) In the X.509 certificate screen, enter the information that you want to include in the certificate. d) In the Ready to Install screen, click Install. 8
Create Golden Template Install Unified CVP OAMP Server e) Restart the server after installation. Step 7 Step 8 Step 9 Step 0 Step Step Step Step Copy the required Cisco Unified CVP Engineering Special file to the desktop. If Unified CVP Engineering Specials are available, follow the InstallShield wizard to install them. Ignore this step if there are no Engineering Specials. See the Cisco Contact Center Licenses for Service Providers Purchasing Cisco Hosted Collaboration Solution for Contact Center Products, Release 9.0(). Copy the license text into a file using Microsoft Notepad or a similar text editor that does not add formatting. Save the license file as cvp.license Upload the license through Unified CVP OAMP. Restart the Call Server. To verify the Unified CVP license, go to OAMP > System > Control Center. Select the device, then click Statistics. If the license file is not updated for Unified CVP Server, go to the location C:\Cisco\CVP\conf\license folder and make sure you have cvp.license file uploaded here. After the Engineering Special installation completes, launch the Services Microsoft Management Console (MMC) and disable the Unified CVP OPSConsoleServer service. Add any custom media files to the appropriate location. Unmount the ISO image. Install Unified CVP OAMP Server Complete the following procedure to install the Unified CVP OAMP Server. Step Step Step Step Step 7 Step 8 Step 9 Step 0 Mount the Unified CVP ISO image to the virtual machine. Run setup.exe from the CVP\Installer_Windows directory on the CD/DVD drive. Click I accept the terms of the License Agreement from the License Agreement and Copyright screen. On the Select Package screen, choose the Unified CVP component Operations Console and click Next. Accept the default locations in the Choose destination location screen. Specify the information on the system X.509 Certificate and click Next. Enter the Operations Console Password that meets the criteria detailed on the Operations Console Password screen. Click Install to begin the Unified CVP installation process. Note SNMP, WMI and IIS Windows Components are now installed as part of the Unified CVP Installations. Click Yes, I want to restart my computer. Unmount the Unified CVP ISO image. 9
Install Unified CVP Reporting Server Create Golden Template Install Unified CVP Reporting Server Complete the following procedure to install the Unified CVP Reporting Server. Step Step Step Step Step 7 Step 8 Step 9 Step 0 Step Step Step Step Mount the Unified CVP ISO image to the virtual machine. For more information, see Mount ISO File. Copy the current Engineering Specials to the local drive. Note Ignore this step if there are no Engineering Specials. Navigate to the ISO file on the CD/DVD drive. Run setup.exe from the DVD drive located at CVP\Installer_Windows directory. Follow the InstallShield wizard to Run setup.exe from the D:\CVP\Installer_Windows directory: a) In the Select Packages screen, check Reporting Server. b) In the Choose Destination Folder screen, select the folder locations for the CVP installation folder and the Media Files Installation folder. c) In the X.509 certificate screen, enter the information that you want to include in the certificate. d) In the Choose the database data and backup drive screen, enter the drive letter (typically, E). e) In the Database size selection screen, select Standard (50GB) or Premium (75GB). f) In the Ready to Install screen, click Install. g) Enter the Reporting Server password when prompted. It can take some time for the database to install. h) Restart the server after installation. Copy the required CVP Engineering Special file to the desktop. If Unified CVP Engineering Specials are available, follow the InstallShield wizard to install them. Ignore this step if there are no Engineering Specials. See the Cisco Contact Center Licenses for Service Providers Purchasing Cisco Hosted Collaboration Solution for Contact Center Products, Release 9.0(). Copy the license text into a file using Microsoft Notepad or a similar text editor that does not add formatting. Save the license file as cvp.license To verify the Unified CVP license, go to OAMP > System > Control Center. Select the device, and then click Statistics. After the Engineering Special installation completes, launch the Services Microsoft Management Console (MMC) and disable Unified CVP OPSConsoleServer service. Add any custom media files to the appropriate location. Unmount the ISO image. Install Unified Intelligence Center Complete the following procedure to install the Unified Intelligence Center. 0
Create Golden Template Install Unified Communications Manager and Cisco Finesse Step Step Mount the ISO file to the CD/DVD drive of the virtual machine. For more information, see Mount ISO File. Right-click the VM and select Edit Settings. Step Click Hardware and select CD DVD Drive. Step Make sure that the Connected and Connect at power are both checked (Device status panel, upper right). Select the virtual machine and power it on. Then open the console. Text displays on the monitor while the setup is prepared. Follow the Install wizard: a) In the DVD Found screen, click Yes. b) At the Media Check Result screen, click OK. c) Text briefly displays on the screen. d) In the Product Deployment Selection screen, select OK. e) In the Proceed with Install screen, select Yes. f) In the Platform Installation screen, select Skip. g) About ten minutes into the installation, after the Component Installation completes, there is a reboot. Step 7 Step 8 Step 9 Step 0 Step Step See the Cisco Contact Center Licenses for Service Providers Purchasing Cisco Hosted Collaboration Solution for Contact Center Products, Release 9.0(). Copy the license text into a file using Microsoft Notepad or a similar text editor that does not add formatting. Save the license file as cuic.lic Upload the License. For more information about the license upload, seeupload License. Press Ctrl Alt to free your cursor. Immediately, click the red Shut Down icon at the top left of the screen. Unmount the ISO image. Install Unified Communications Manager and Cisco Finesse Complete the following procedures to install the Unified Communications Manager and Cisco Finesse: Cisco Unified Communications Manager Cisco Finesse.
Install Unified Communications Manager and Cisco Finesse Create Golden Template Step Step Mount the ISO file to the CD/DVD drive of the virtual machine. For more information, see Mount ISO File. Right-click the VM and select Edit Settings. Step Click Hardware and select CD DVD Drive. Step Make sure that the Connected and Connect at power are both checked (Device status panel, upper right). Select the virtual machine and power it on. Then open the console. Text displays on the monitor while the setup is prepared. Follow the Install wizard: a) In the DVD Found screen, click Yes. b) At the Media Check Result screen, click OK. c) Text briefly displays on the screen. d) In the Product Deployment Selection screen, select OK. e) For Unified Communications Manager only, select Cisco Unified Communications Manager and click OK. You obtain the License when you configure the Unified Communications Manager. f) In the Proceed with Install screen, select Yes. g) In the Platform Installation screen, select Skip. h) About ten minutes into the installation, after the Component Installation completes, there is a reboot. i) Press Ctrl Alt to free your cursor. Immediately, click the red Shut Down icon at the top left of the screen. j) Unmount the ISO image.