Welcome to the UVU IT Service Desk

Welcome to the UVU IT Service Desk

Agenda 1. Procedures Getting Help 2. Network & Email 3. myuvu Portal 4. Security 5. Outages & Emergencies 6. Software 7. Miscellaneous

Getting Help Phone 801-863-8888 Mon-Fri: 7 am 10 pm Sat: 8 am 5 pm Walk-in BA007 M-F 7 am - 6 pm Email servicedesk@uvu.edu Service Desk Web page uvu.edu/servicedesk Self Service Portal: Urgent problems, Updates, FAQ, and Knowledgebase Live Help chat button on Service Desk web page, or at support.uvu.edu. Text

Getting Help myuvu Portal Employees Tab Technology Services and Support Contact or Visit the Service Desk VPN Forms S.D Incident processes OIT Service Catalog

Getting Help Department Help In most cases, computer problems are reported to the Service Desk and the problem is logged. Many problems can be helped over the phone by a Service Desk technician. Most service orders get a response within 24 hours. If you need equipment or have questions about your new hire status, work with your department Administrative Assistant. Most schools/departments have desktop technicians in their buildings.

Network/Computer Access Network Access Access is granted when a department sends in the epaf (New Hire paperwork) and it is fully approved Check with your Administrative Assistant for the status of your paperwork Username and Password Username is UV ID Password is 6-digit birthdate by default (mmddyy format) Password should be changed after first login Standard for network, myuvu, Email, and Canvas Password Changes Can only be done in myuvu and will change for all systems Password requirements must be met Length must be 8 or greater, 20 or less Must contain a letter Must contain a digit Must contain a special character:!@#$%^&*()_+ ~`=-{}[];:"'<>,.?/

Network/Computer Access Access to S: and U: drives Off-campus access through VPN connection Call x8888 for assistance Access to network computers Username is UVID Password is standard myuvu password Access to Media-Enhanced Classrooms Username is UVID for podium and computer Password is not required for podium Password for computer is standard myuvu password

Network Connectivity Wired Access When in an office, it is preferred that you use the wired network. Each classroom has one active network port available at the teacher s station. You provide the network cable. Wireless Access Provided by Bradford SSID s: Wolverine-Wifi, Wolverine- Secure. Wolverine-Secure is recommended. Report if wireless access doesn t work in a classroom. One-time setup and registration for all your wireless devices. Visit uvu.edu/wireless for more information

Wireless Come to the Service Desk in BA007 for help with: Getting connected to Wireless network 1 st time registration issues Installing Antivirus software Getting mobile devices (phones, ipads, etc.) connected to the network Wireless Workshops Held during the first week of Fall and Spring semesters Contact the Service Desk at 801-863-8888 for location, dates, and times

Email University Email Systems There are 3 separate Email systems on Campus: Outlook/Exchange official Email for faculty and staff. Email account name should be changed in the Address Change Utility. uvu.edu/email Login using your UVID and password myuvu mail official Email for students. Account name cannot be changed. Canvas available to faculty and students inside the course management system; convenient for keeping messages separated by course.

Email Configuring your Email Account New employees must configure their Email address before using otherwise the address will be UVID@uvu.edu and some messages will not be delivered. Configure your account at http://www.uvu.edu/email Select Guidelines for Use, Introduction for New Users. Click the Address Utility link.

Email Outlook/Exchange Exchange Email using an Outlook client provides employees with calendaring and other advanced features. Not available to students. Click the Email link from the myuvu Employees tab to use the Outlook Web Access client (owa.uvu.edu). Download the Microsoft Office 2013 suite from download.uvu.edu Call the Service Desk at x8888 or have your area technician install on your campus computer. Rules and Forwarding Auto-forwarding rules from your Exchange Email account to external addresses are not allowed. If you have a need to forward to another email please talk with the Service Desk to find the best solution for you.

Email Outlook/Exchange Mailbox Quota All folders count against quota. Save important messages and large files to your hard drive or network drive. Can request a quota increase or an archive account. Call Service Desk at x8888, or visit uvu.edu/email. Files over 25MB cannot be transferred through Email. Use Big File Transfer (BFT). https://bft.uvu.edu/ More information available at http://www.uvu.edu/email/outlook/restrictions.html It is against Campus Policy to send any Email to all or very large groups of users on campus. Send message through UVAnnounce in myuvu (uvannounce.uvu.edu) If you receive SPAM, forward it as an attachment to spam@uvu.edu.

Email EMail Firewall Barracuda is UVU s spam/virus firewall for Exchange. Access at this URL: https://barracuda.uvu.edu Login with UVID and myuvu password. You will also receive an email with a link to login. Indicates you received a message that may be SPAM. Check messages and whitelist, blacklist, deliver, or delete. Messages from students may be in your filter.

myuvu Employee Tab Pay stubs Time and Leave Entry Tax Forms HR Forms Faculty Tab Downloadable Class Rosters Photo Class Roster Class Schedules Final Grades Access Canvas

Computer Security File Sharing The use of programs such as KAZAA, Morpheus, Gnutella, LimeWire, Bear Share, utorrent, Emule, and imesh that are used to download music, movies, and games are not appropriate use of the UVU and UEN network. These programs pose a significant security RISK TO YOU since you are allowing anyone to access your hard drive and computer resources to use it for possible illegal purposes. File sharing also creates large amounts of network traffic causing the college and statewide networks to slow down. Additionally, almost all files that are downloaded are copyrighted materials that are illegal to share and download. You can be prosecuted for doing such.

Anti-Virus Software Computer Security McAfee/EPO UVU has a site license for McAfee. Every computer on campus should have a McAfee Virus shield in the system tray. It is the user s responsibility to make sure an Anti-Virus program is installed and working properly. Home Computers You may install McAfee virus protection on your home computer if you do not have any Virus protection software. Download McAfee from the Software Downloads channel in myuvu.

Spam/Phishing Email Email may contain a link asking for username and password or contain a virus. Do not click a link or provide this information. Be cautious! Reputable organizations such as UVU and your bank will NEVER ask for your username and password. You can go to www.mcafee.com and search on the word HOAX. Or if an Email has a subject, you can search on the subject to find out if it is a hoax. Forward spam emails onto spam@uvu.edu. Backup your Data Computer Security Save your data in at least 2 places, especially your grades. You can use the network and your hard drive or an external device such as a Jump drive, or CD.

Outages & Emergencies If systems are down or having problems, go to: http://outages.uvu.edu

Computer Software Software Licensing: Software installed on your computer must have a valid license. To see licensed Software, go to Procurement Services website: http://www.uvu.edu/software/ Purchasing Software: Software is purchased through department Contact your Admin Assistant Installing Software: Free software downloads through download.uvu.edu Microsoft Office 2013 McAfee Anti-Virus software Corel Office Suite Text

Professional Web Page Create your own web page profile: http://www.uvu.edu/profpages

Video Conferencing Video Conferencing Options available: Skype Google Hangouts Cisco Jabber Canvas Video FaceTime Join Me Unavailable on campus currently

Personal Computer Support http://www.uvu.edu/servicedesk/faq/repairs.html

Questions? Information Technology Service Desk 801-863-8888