Polycom Advantage Service Endpoint Utilization Report ABC Company 3/1/2016-3/31/2016 Polycom, Inc. All rights reserved.
SAMPLE REPORT d This report is for demonstration purposes only. Any resemblance to real systems, networks, locations, names, etc. is purely coincidental. version 5.0h Polycom, Inc. All rights reserved.
Report Parameters Note: Group Series endpoints must be dynamically managed by CMA/Resource Manager for CDRs to be collected for this report. Polycom, Inc. All rights reserved. 3
Executive Summary System Types are determined by the make and model of the endpoint in use. ITP = RPX, OTX, TPX, ATX Room = Conference room based codecs, such as Group Series, HDX9000, HDX8000, VSX8000 Desktop = Desktop based codecs, such as HDX4000 or VSX3000 Personal = Personal or software-based applications, such as CMAD, RPDesktop or RPMobile Polycom, Inc. All rights reserved. 4
Executive Summary (cont.) System Types are determined by the make and model of the endpoint in use. ITP = RPX, OTX, TPX, ATX Percent of Calls by System Type Percent of Minutes by System Type Room = Conference room based codecs, such as Group Series, HDX9000, HDX8000, HDX7000, VSX8000 Desktop = Desktop based codecs, such as HDX4000 or VSX3000 12% 10% 78% Room Desktop Personal 10% 86% Room Desktop Personal Personal = Personal or software-based applications such as CMAD, RPDesktop, RPMobile Call Types are determined by whether a call is audio or video (point-to-point or multipoint). Audio = Endpoint involved in an audio call Video Point-to-Point = Endpoint connected over video directly to another endpoint Percent of Calls by Call Type Percent of Minutes by Call Type Video Multipoint = Endpoint connected over video to a MCU (bridge) 43% 56% Audio 34.9% Multipoint Point-to-Point 64.2% Audio Multipoint Point-to-Point *An endpoint may be in an Audio and Video call at the same time, producing two CDRs. **Multipoint calls are determined by the far-end system in the CDR being a Polycom RMX or MGC. Polycom, Inc. All rights reserved. 5
Usage Distribution - All Endpoints Average Utilization - All Endpoints 80 76 70 Number of Endpoints with a similar Average Utilization. Grouped in 10% increments. 60 50 40 30 20 10 0 15 16 10 1 0 0 0 0 0 Average Duration - All Endpoints Number of Endpoints with a similar Average Duration. Grouped in 15 minute increments. 16 14 12 10 8 6 12 8 14 10 11 10 9 12 9 8 7 4 3 2 1 2 0 0 1 0 0 0 0 0 1 0 0 0 0 0 0 0 Polycom, Inc. All rights reserved. 6
Daily Statistics Polycom, Inc. All rights reserved. 7
Total Calls by Day 90 80 70 72 68 76 72 66 75 75 73 80 72 82 64 62 60 53 60 54 50 44 42 45 40 30 32 27 20 10 11 0 2 1 2 1 1 3/1/2016 3/2/2016 3/3/2016 3/4/2016 3/5/2016 3/6/2016 3/7/2016 3/8/2016 3/9/2016 3/10/2016 3/11/2016 3/12/2016 3/13/2016 3/14/2016 3/15/2016 3/16/2016 3/17/2016 3/18/2016 3/19/2016 3/20/2016 3/21/2016 3/22/2016 3/23/2016 3/24/2016 3/25/2016 3/26/2016 3/27/2016 3/28/2016 3/29/2016 3/30/2016 3/31/2016 Polycom, Inc. All rights reserved. 8
Total Minutes by Day 12,000 11,212 10,000 8,588 8,000 7,781 7,117 7,402 7,523 7,140 8,089 7,809 6,000 6,048 5,789 6,4006,404 6,065 6,504 5,001 4,000 3,001 4,018 4,275 3,355 3,953 2,000 1,055 0 17 8 16 98 354 3/1/2016 3/2/2016 3/3/2016 3/4/2016 3/5/2016 3/6/2016 3/7/2016 3/8/2016 3/9/2016 3/10/2016 3/11/2016 3/12/2016 3/13/2016 3/14/2016 3/15/2016 3/16/2016 3/17/2016 3/18/2016 3/19/2016 3/20/2016 3/21/2016 3/22/2016 3/23/2016 3/24/2016 3/25/2016 3/26/2016 3/27/2016 3/28/2016 3/29/2016 3/30/2016 3/31/2016 Polycom, Inc. All rights reserved. 9
Utilization Percent by Day 35% 30% 29% 25% 20% 15% 12% 16% 13% 14% 20% 18% 16% 15% 20% 18% 18% 14% 15% 15% 14% 21% 21% 19% 19% 18% 17% Room Personal Desktop 10% 8% 10% 8% 11% 10% 11% 12% 11% 12%11% 9% 8% 9% 7% 9% 5% 0% 5% 5% 2% 3% 3% 3% 3% 3% 3% 3% 2% 2% 1% 1% 1% 1% 1% 1% 1% 2% 2% 2% 1% 2% 1% 1% 3/1/2016 3/2/2016 3/3/2016 3/4/2016 3/5/2016 3/6/2016 3/7/2016 3/8/2016 3/9/2016 3/10/2016 3/11/2016 3/12/2016 3/13/2016 3/14/2016 3/15/2016 3/16/2016 3/17/2016 3/18/2016 3/19/2016 3/20/2016 3/21/2016 3/22/2016 3/23/2016 3/24/2016 3/25/2016 3/26/2016 3/27/2016 3/28/2016 3/29/2016 3/30/2016 3/31/2016 Polycom, Inc. All rights reserved. 10
Endpoint Trending Polycom, Inc. All rights reserved. 11
Trending - Calls 1,800 1,600 1,400 1,200 1,000 800 600 Total Calls Personal - Calls Desktop - Calls Room - Calls 400 200 0 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Polycom, Inc. All rights reserved. 12
Trending - Minutes 160,000 140,000 120,000 100,000 80,000 60,000 Total Minutes Personal - Minutes Desktop - Minutes Room - Minutes 40,000 20,000 0 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Polycom, Inc. All rights reserved. 13
Trending - Utilization 18.0% 16.0% 14.0% 12.0% 10.0% 8.0% 6.0% Overall Utilization Personal - Utilization Desktop - Utilization Room - Utilization 4.0% 2.0% 0.0% Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Polycom, Inc. All rights reserved. 14
Trending - Systems 140 120 100 80 60 Total Endpoints Personal - Systems Desktop - Systems Room - Systems 40 20 0 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Polycom, Inc. All rights reserved. 15
Most and Least Utilized - System Type System Types are determined by the make and model of the endpoint in use. ITP Room = RPX, OTX, TPX, ATX = Conference room codecs, such as Group Series, HDX9000, HDX8000, VSX8000 Desktop = Desktop codecs, such as HDX4000 or VSX3000 Personal = Personal or software-based applications such as CMAD, RPDesktop or RPMobile Polycom, Inc. All rights reserved. 16
Most/Least Utilized - Room The full list of all endpoints is available in the embedded spreadsheet at the end of this report. Polycom, Inc. All rights reserved. 17
Most/Least Utilized - Desktop The full list of all endpoints is available in the embedded spreadsheet at the end of this report. Polycom, Inc. All rights reserved. 18
Most/Least Utilized - Personal The full list of all endpoints is available in the embedded spreadsheet at the end of this report. Polycom, Inc. All rights reserved. 19
Network Statistics Polycom, Inc. All rights reserved. 20
Network Overview 1200 1000 1025 Network Flags by System Type 800 Network Flags are calls that were affected by 0.1% packet loss or greater and therefore call quality could have been impacted. Network flags do not imply a specific network issue, but may indicate cause for investigation for the endpoints or locations indicated. 600 400 200 0 1.20% 1.00% 0.80% Calls Network Flags 161 126 72 15 35 Room Desktop Personal Average Percent Packet Loss by System Type 1.09% 0.91% 0.60% 0.40% 0.20% 0.00% 0.10% Room Desktop Personal Polycom, Inc. All rights reserved. 21
Highest Network Flags by Endpoint Polycom, Inc. All rights reserved. 22
Highest Network Flags by Endpoint Pairs Polycom, Inc. All rights reserved. 23
Overall Max Concurrent Bandwidth 16000 Max Concurrent Bandwidth 14000 12000 Bandwidth in KB 10000 8000 6000 4000 2000 0 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 0:00 Displays the maximum concurrent network bandwidth in use across all endpoints and/or network segments based on 5-minute increments. Times are normalized based on the CMA or Resource Manager time. Polycom, Inc. All rights reserved. 24
Endpoint Statistics - Excel The attached Excel file contains tables for the following categories: - Endpoint Statistics - Low Duration Calls - Endpoint Trending Polycom, Inc. All rights reserved. 25