CMR Cloud Product Update - PDF Free Download

CMR Cloud Product Update Suresh Velayudhan, Technical Marketing Engineer July 2016

Agenda Collaboration Meeting Room Overview Reference Architecture User Experience What s New with CMR One Button to Push (OBTP) VoIP-Only audio CMR for Everyone Microsoft Lync and Skype for Business Interoperability Spark Room Systems - Update What s Coming

CMR Cloud Overview

CMR Cloud - Connect Your Way WebEx Video Conferencing Cisco Collaboration Cloud Desktop Collaboration Cisco WebEx Mobile Jabber Mobile Cisco TelePresence Endpoints Third-Party, Standards-Based Telepresence Endpoints Skype for Business (Lync) WebEx Desktop Jabber Desktop PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 5

Collaboration Meeting Rooms (CMR) Cloud A Flexible, Cloud-Based Video Conferencing Service One Meeting WebEx video conferencing from the global Cisco Collaboration Cloud Join from Anywhere From any standards-based video device, including SIP, H.323 and Skype for Business Superior Scale Up to 25 video endpoints (screens), up to additional 500 video-enabled WebEx users and up to 500 audio-only WebEx users in one meeting (actual capacity depends on the Meeting Center license) Video Resolution Up to 720p 30 fps for main video and up to 1080p 3 fps for content sharing PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 6

Features at a Glance (as of CMR Cloud 3.5) New and Not So New Features Video callback from desktop to SIP endpoints (incl. ios and Android) with TSP audio* with user merge in roster list* Proximity join feature for mobile apps on ios and Android platforms Numeric meeting password for video endpoints (for TSP audio requires WBS30.5) Enhanced Lync/S4B interoperability One Button To Push (OBTP) join on Cisco video endpoints* Support of WebEx VoIP-only* CMR for Everyone* (requires WBS30 for TSP and lockdown customers) * requires WBS31.R1 PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 7

CMR Reference Architecture

SIP CMR Cloud Cisco CUCM & Expressway Unified Communications Manager Call Control Expressway-C Expressway-E Firewall Traversal WebEx & Video Bridges Internet Endpoints WebEx Audio Minimum Recommended versions (tested): CUCM: 9.1(1), 9.1(2) and 10.5(2) Expressway: X8.5.3, X8.6, X8.7 WebEx Desktop Telephony Service Provider Audio Cloud Connected Audio PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 9

SIP H.323 SIP CMR Cloud Cisco CUCM & Expressway With VCS for 3 rd party interoperability Unified Communications Manager Expressway-C Expressway-E Call Control Firewall Traversal WebEx & Video Bridges Internet Endpoints Non-Cisco Note: 3rd party interoperability via the VCS WebEx Audio WebEx Desktop Telephony Service Provider Audio Endpoints Minimum Recommended versions (tested): CUCM: 9.1(1), 9.1(2) and 10.5(2) Expressway: X8.5.3, X8.6, X8.7 Cloud Connected Audio PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 10

SIP H.323 SIP H.323 Cisco Video Centric Configuration VCS Control and VCS Expressway WebEx & Video Bridges VCS Control VCS Express Internet Endpoints Call Control Firewall Traversal WebEx Audio Non-Cisco WebEx Desktop Telephony Service Provider Audio Endpoints Minimum Recommended versions (tested): VCS Control and VCS Expressway: X8.5.3, X8.6, X8.7 Cloud Connected Audio WebEx Mobile PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 11

SIP H.323 3 rd Party Call Control and Edge WebEx & Video Bridges Internet WebEx Audio Non-Cisco 3 rd Party, e.g., Polycom 3 rd Party, e.g., Polycom Call Control Firewall Traversal WebEx Desktop Telephony Service Provider Audio Endpoints Compatibility Matrix: https://help.webex.com/docs/doc-6428 WebEx Mobile Cloud Connected Audio PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 12

H.323 H.323 CMR Cloud - Standalone H.323 Endpoints WebEx & Video Bridges Internet Endpoints WebEx Audio Non-Cisco WebEx Desktop Telephony Service Provider Audio Endpoints WebEx Mobile Cloud Connected Audio PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 13

CMR Cloud Requirements (1/2) For Your Reference WebEx Meeting Center subscription Hybrid Audio, either WebEx or TSP (WebEx VoIP-only supported from CMR Cloud release 3.5) Video endpoints: both SIP and H.323 protocols supported: SIP: Call Control required DNS based URI dialing RFC 2833 for out-band DTMF to use the IVR (to start meeting/join before host/password protected meetings) BFCP for content sharing (required to share content and to receive it in a separate stream) H.323: DNS based URI dialing (Annex O) H.245 or RFC 2833 for out-band DTMF to use the IVR (to start meeting/join before host/password protected meetings) H.239 for content sharing PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 14

CMR Cloud Requirements (2/2) For Your Reference Network edge/firewall traversal to allow video calling over Internet Open the following ports and protocols for signaling and media: Video Protocol Transport Protocol Port range Direction SIP signaling TCP 5060 (SIP over TCP) 5061 (SIP over TLS with self-signed certificate) 5065 (SIP over TLS with mutual authentication) H.323 signaling Media (for both SIP and H.323) UDP TCP 1719 (RAS) UDP (for RTP) 36000 59999 1720 (Q.931 call setup) + 15000 19999 (H.245 call signaling/control) Inbound and outbound PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 15

best effort on each call leg Security WebEx traffic is always encrypted (TLS) CMR Cloud not compatible with WebEx E2E encryption (mutually exclusive) Video (SIP): four security levels supported 1. encrypted TLS signaling with CA-signed* certificates and srtp media encryption; 2. encrypted TLS signaling with self-signed certificates and srtp media encryption; 3. non-secure TCP signaling with srtp media encryption; 4. non-secure TCP signaling with non-secure RTP media. Video (H.323): non secure H.225/H.245 signaling & H.235 media encryption Microsoft Lync/S4B: TLS (srtp) supported PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 16

Deployment Considerations (1/2) Recommended design: Enforce TLS and srtp with mutual authentication Use a certificate issued by a public Certification Authority (CA) supported by WebEx (updated list: http://kb.webex.com/wbx83490) Create a new DNS zone on the EXP-E with TLS Verify on Verify the trust list on the Expressway-E to make sure that the Root CA s used by WebEx are included (see https://communities.cisco.com/docs/doc-56298) PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 17

Expressway/VCS: License Bypass Access CMR Cloud without Traversal Licensing DMZ Video endpoints Unified CM Expressway-C Expressway-E Expressway automatically recognizes calls to CMR Cloud (SIP calls only) No traversal license needed ( license bypass ) Bidirectional (includes video call-back) Since VCS/EXP X8.6 release CAVEAT: doesn t support Expressway s transforms PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 18

User Experience

User Experience: Summary CMR Cloud provides a full collaboration experience with audio, video and content sharing Active speaker video Desktop/application shared on all devices Host can start from WebEx client or Video device PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 20

Cisco CMR Cloud Meet Your Way Meet Now On-demand, one-click meeting Start from Outlook (PC/Mac), Jabber, standalone PT, WebEx site Scheduled For reserving conference rooms using Outlook (PC/Mac) using normal work flows or via WebEx site Personal Room A personalized, always-available collaboration meeting room Just meet anytime By default it uses the Personal Room The host receives a forward to others email with the meeting info (new Personal Room layout as of release WBS31R1) PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 21

Schedule a meeting: Spark Calendar Service Schedule WebEx/CMR from your mobile device s calendar app, Outlook Web Access or Microsoft Outlook without any plug-in. How: add @webex into the location field: the invitation will get populated with the WebEx details of the Personal Room @webex:sitename for multiples sites Who: for Spark users (requires Spark Calendar Service) Customer premises Cisco Collaboration Cloud PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 23

Join from Video Conferencing Devices Dial scheduled meeting URI: meetingid@sitename.webex.com Host enters PIN and # Guest enters numeric password (if required) and # Dial meet@sitename.webex.com (speed dial) and enter the meeting # at the prompt Host enters PIN and # Guest enters numeric password (if required) and # Dial the Personal Room s name: name@sitename.webex.com Host enters PIN and # Guest enters numeric password (if required) and # The "Join Before Host" preference is supported with the video lobby experience PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 24

Numeric Meeting Password for Video Endpoints A random 8-digit numeric password is automatically created for use by video endpoints IVR prompts attendees for the password Video endpoints must support DTMF transmission Enforced at site level (admin settings) PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 25

Video Call-back SIP-based video call-back to the video endpoint Audio and video through the endpoint, control and content share through the WebEx client User manages list of preferred video addresses and can enter new ones directly. Supported also on ios and Android Release notes: Supported since CMR-C 3.0 (WBS30) for WebEx audio only (beta) Support for TSP audio in CMR-C release 3.5 (WBS31R1) 1 Click "Call My Video System" WebEx 2 Answer incoming call on video system PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 26

Video call-back: user merge in roster list When the endpoint is connected the user entry is merged in the participant list of the WebEx client A video icon represent the call on the video endpoint Supported since CMR-Cloud release 3.5 (WBS31.R1) Call-back to video endpoint PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 27

Proximity Join Using Mobile App Features: Detects presence of Cisco Intelligent Proximity app (if installed) and exposes it in the WebEx mobile app Proximity makes the endpoint calling into the CMR session Requirements WebEx Meetings for ios 7.1+ WebEx Meetings for Android 7.5+ Next-generation Cisco video endpoints including the entire SX series, the MX 700/800 and the MX 200/300 G2 (MX G1 is not supported) 1 2 3 This will cross-launch Proximity Join meeting and tap the Proximity icon Proximity puts video endpoint into Cisco CMR Cloud meeting PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 28

New Features - One Button To Push

One Button to Push (TMS based) Features: At meeting start time, click the join meeting button from the endpoint s touch interface Supported endpoints: Cisco touch screen in-room devices How it works: Exchange-based WebEx scheduling that includes TP rooms as room resources is intercepted by TMS- XE and routed to the TMS User Experience: Adding @webex in the meeting location Using Productivity Tools from WBS31R1 Users can use one or the other or both PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 30

One Button to Push TMS Scheduling Workflow 1. TMS XE listens into the room system mail box for a new invite 2. When a meeting invite arrives TMS- XE notifies TMS 3. TMS parses the invite for calendar info and the SIP URI. 4. TMS booking API sends the meeting info to the video endpoint MS Exchange 1 3 TMS-XE TMS 2 4 TMS On-Prem Deployment PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 31

One Button to Push on CMR Cloud 1 Calendar Connector Calendar Invite using @WebEx Add @Webex 1 TMS-XE Add people Add Rooms 2 Use PT to schedule meeting MS Exchange 3 4 TMS Productivity Tools TMS On-Prem Deployment 2 Calendar Invite using Productivity Tools PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 32

One Button to Push on CMR Cloud 1 Calendar Connector Calendar Invite using @WebEx Requirements TMS 15.1XE 5.1 WBS 30 or later on CI Calendar connector Hybrid Services Supports Personal Room only 1 TMS-XE 2 MS Exchange 3 4 2 Productivity Tools Calendar Invite using Productivity Tools TMS TMS On-Prem Deployment Requirements TMS 15.2.1, XE 5.2 WBS31R1 or later on SaaS/Blis Productivity Tools from WBS31R1 Supports Personal Room and Scheduled CMR PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 33

New Feature VoIP-Only

Order CMR Cloud without Audio Package Support for VoIP-only Benefits Reduced total cost of ownership for video-oriented users Features When ordering CMR Cloud, customers will not be required to add a PSTN audio package. Audio will be delivered via VoIP CMR Cloud still can be ordered with an audio package: WebEx Hybrid Audio Toll Named user TSP Audio CCA/CCA-SP PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 35

New Feature - CMR for Everyone

CMR Cloud included with WebEx Meeting Center WBS31+ All-in-one subscription price What Who CMR Cloud is now feature included with the WebEx Meeting Center subscription at no additional cost For new and renewal WebEx Meeting Center customers ordered on SaaS Subscription platform, only Where When All WebEx Meeting Center and Enterprise Edition models ordered as Named User, Active User or Employee Count For A-WX SKU s with WBS 31 R1 or later Restricted to countries where SaaS subscription platform and WebEx offers are available Available Now PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 37

Top Frequently Asked Questions Q. What does CMR Cloud for Everyone mean for existing customers already on Annuity? A. They will be able to add CMR Cloud to their site, and partners will have to modify their order to request a CMR license for every MC license. Q. Does an Assessment to Quality (A2Q) need to be submitted? A. No. CMR Cloud A2Q is no longer required for all CMR Cloud offers, including Annuity. Q. Does the customer need a specific release? A. Yes. Supported with WBS 31 R1 or later (for TSP customers the minimum supported release is WBS30) Q. Is CMR Cloud for Everyone included on GPL/GRA orders? A. No. All orders for L-WBX or through WebEx GRA contracts will continue to buy CMR Cloud as an add-on option to WebEx Meeting Center. Q. Will the offer be included on WebEx Meeting Center ports model ordered on Annuity? A. Not at this time. (Temporarily not available until new SKU is available) PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 38

New Feature - Skype for Business/ Lync Interoperability

Skype for Business / Lync Interoperability Benefits Allows a Lync/Skype for Business client to join a CMR Cloud meeting Bridges proprietary video collaboration islands with standards-based video Support and Features Supports cloud (O365) and on-premises: Skype for Business Server 2015, Lync Server 2013, Lync Server 2010. Up to S4B 2015 clients. Delivers two-way content sharing Enables Lync users to start meeting as host and join before host PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 40

What Features Are Supported For Lync Clients? Audio: G.722 Video: H.263 (CIF) or H.264 UC (720p/30) CMR Cloud converts from MSFT proprietary H.264 SVC to H.264 AVC Content: 2-way content sharing To Lync/S4B: CMR Cloud encodes content in main video composite layout From Lync/S4B: Microsoft s RDP to BFCF interoperability in the content channel In-Meeting features: Participant list not available Own the session: Lync/S4B can start/host the CMR Cloud session Compatibility Matrix (on Help Central): https://help.webex.com/docs/doc-6428 PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 41

Lync/S4B special SIP URI for CMR Cloud A dedicated URI for Lync clients is required. Standards-based Video Endpoint URI Format: <meeting# username>@<sitnename>.webex.com Microsoft Lync URI Format: <meeting# username>.<sitnename>@lync.webex.com The Lync Online deployment must be enabled for external federation The specific domain lync.webex.com must be allowed as a Federated Domain same domain for all CMR Cloud sites. PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 42

H.323 CMR Cloud - Microsoft SfB / Lync On Premises SfB / Lync external federation WebEx Cloud Internet SfB Non-Cisco / Lync WebEx Audio SfB / Lync Server SfB / Lync Edge WebEx Desktop Telephony Service Provider Audio Clients Endpoints Call Control Firewall Traversal Cloud Connected Audio WebEx Mobile PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 43

H.323 CMR Cloud Microsoft Office365 Cloud Office365 must be enabled for external federation WebEx & Video Bridges Office365 Internet Endpoints SfB Non-Cisco / Lync WebEx Audio WebEx Desktop Telephony Service Provider Audio Clients Endpoints Firewall Traversal Cloud Connected Audio WebEx Mobile PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 44

Spark Room System Video-enable any conference room

Pairing your Mobile Device to a Room System Enter the room and your Cisco Spark mobile app will automatically pair to the Spark Room System and inform you on both the application and video system. PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 47

Making a call The application allows you to automatically use the video system when you make a call using the Cisco Spark mobile application. PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 48

Content sharing You can receive content on both your Cisco Spark mobile application and your Spark Room System from anyone who is sharing into the call If you would like to share content from the Spark Room System use the HDMI or VGA cable connected to the system PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 49

Moving a call If you are ready to leave the meeting room but not ready to leave the call, simply use the Cisco Spark mobile application to drag and drop the call to your local device Choose whether you would like to hang up the call on the Spark Room System or leave it active for other participants in the meeting room PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 50

Spark Room Systems - Update

MX Room System Support DX70, DX80, MX200 G2, MX300 G2, MX700, MX800, MX800 Dual, SX10, SX20 series CE 8.2 Software (Spark Room OS) Touch10 Support for MX Activation code entry Directory, Meeting, and Calling Easy outbound SIP URI dialing Same SX10 Proximity support Simplified Spark experience PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 52

Room System URIs Spark Room Systems assigned a SIP URI <RoomSystem>@<company>.room.ciscospark.com Enables inbound B2B calling Allows WebEx URI callback URI available via CCM and on device via System Information page PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 53

Room System Offer Update Room System license available as a standalone option for A-WX and A-SPK without any dependencies. Upsell Spark Room Systems to WebEx Annuity Customers who are now eligible for CMR Available for Named User, Employee Count and Active User SKUs Room Systems only available in approved Geos Employee Count will be available on M3/C3 Room Systems License fee is waived Room Systems PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 54

Roadmaps Can and Will Change

CMR Roadmap CMR 3.5 (WBS31R1 1HCY16) Join Improvements Video call-back for TSP audio customers OBTP on TP endpoints for CMR Cloud meetings scheduled with PT VoIP-ONLY Audio for CMR Cloud CMR parity on CCP *Committed but subject to change CMR 3.6* (WBS31R2 2HCY16) Faster TSP meeting merge (SIP Join) IP Dialing for H.323 endpoints Updated TP lobby experience (CSP only) Native Spark Client Join (CSP only) Prevent unencrypted TP access into CMR CMR parity available on CCP - begin customer migration 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public

Resources

Resources Additional Help Order help: webexsec@cisco.com Sales help: ask-cmr-cloud@cisco.com Partner help: webexpartnerhelp@cisco.com Websites WebEx Meeting Center: http://www.cisco.com/c/en/us/products/conf erencing/webex-meeting-center/index.html CMR Cloud: www.cisco.com/go/cmrcloud WebEx Partner Community: https://communities.cisco.com/community/ partner/collaboration/webex Annuity SaaS Subscriptions http://cisco.com/go/saassubscription Tools CCW: https://apps.cisco.com/commerce/home Content GPL & Annuity Ordering Guides: http://www.cisco.com/c/en/us/partners/tools/ collaboration-ordering-guides.html#~7 CMR Cloud Quick Reference Guide CMR Cloud Deployment Guide Collaborate Now Bandwidth White Paper CMR Configuration Tool Firewall Port Configurations CMR Compatibility Matrix PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 58

Complete Your Online Session Evaluation Give us your feedback to be entered into a Daily Survey Drawing. A daily winner will receive a $750 Amazon gift card. Complete your session surveys through the Cisco Live mobile app or from the Session Catalog on CiscoLive.com/us. Don t forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online PSOCOL-1406 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 59

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