Florida Power & Light Company Hurricane Response Update Eric Silagy President and CEO Florida Power & Light Company
35 counties Serving more than half of Florida 4.9 million customer accounts Majority of FPL customers live within 20 miles of the coast
Update» System improvements smarter and stronger energy grid» 2016 storm season actions, results and learnings» FPL s preparation and readiness for 2017 storm season» Commitment to staying connected with customers and communities
Stronger, more resilient energy grid FPL has invested more than $2.7 billion» 700 main power lines strengthened serving critical infrastructure and community services» 40 percent of feeders are hardened or underground» 1.2M pole inspections completed every 8 years; inspect 150,000 annually» Cleared vegetation from more than 150,000 miles of power lines
Strengthening efforts also include transmission/substation structures» 88 percent of transmission poles are steel or concrete» 223 substations upgraded with flood mitigation 25 also have storm surge protection
Smarter and more modern energy grid» Deployed 4.9 million smart meters» Installed more than 60,000 intelligent devices Automated feeder switches Automated lateral switches Fault current indicators» Established multiple diagnostic centers
2016 hurricane season started early with TS Colin on June 6, followed by Hermine Hurricane Hermine Sept. 2, 2016» Impacted 112,000 customers» Automated switches prevented more than 30,000 customer interruptions» Zero strengthened poles failed» Restoration complete within 24 hours Average outage duration less than three hours
Photo credit: NASA.gov
Largest pre-staging effort in FPL s history More than 14,600 personnel activated» 8,100 FPL and embedded contractors» 6,500 external resources» More than 200 utilities and external companies from 26 states provided assistance» 22 staging / operations sites
FPL s system performed well during Matthew» Hardened feeders performed 30 percent better than non-hardened feeders Zero hardened distribution poles or transmission structures failed» Automated feeder switches avoided more than 118,000 customer outages
Technology enabled situational awareness» Mobile Command Centers and Community Response Vehicles deployed to impacted areas» Drones used to assess damage» Smart meters helped to assess restoration status
Flood mitigation accelerated restoration Hurricane Matthew tested flood monitoring equipment and processes at St. Augustine Substation» Flooding was significant» Station was proactively de-energized to prevent extended equipment damage» Damage was successfully avoided» Avoided more than two days and millions of dollars to repair
Faster restoration exceeding FPL s historical performance 98.7% of customers restored after two full days of restoration
FPL provided restoration support for JEA» 175 line and vegetation personnel rapidly responded to provide storm restoration support» FPL s assistance reduced restoration by approximately two days FPL did an incredible job helping JEA get back on their feet during Matthew. We are appreciative of the quality of resources. FPL is a team of rock stars. JEA CEO Paul McElroy
Redefining and streamlining Florida utilities mutual assistance for greater efficiency» Engaging all Florida utilities IOUs, municipalities and cooperatives» Working through Florida Coordinating Group to redraft mutual assistance agreement and process» Coordinating workshops are helping us strengthen our understanding of each other s organizations and build relationships
Partnered with local leaders FPL worked closely with local leaders from 30 different counties and communities» Ensured critical facilities were a priority for restoration» Kept leaders informed regarding their area s restoration status» Helped to resolve community issues related to restoration priorities and activities» Participated in community updates
A number of new and enhanced communications tools were used in 2016 First time FPL executed:» Automated voice calls to 3.4 million customers» Radio ads before, during and post-storm» TV ads pre-storm» Daily press briefings» Embedded reporters» Geo-targeting paid social media to the community/neighborhood
Leveraged all channels to reach stakeholders Traditional Media Advertising Outreach» Traditional media» Social media» Email (2.4M customers) Social Media Channels Websites» Customer Care Center» Automated voice calls» Websites (mobile) Email Customer Care Center Auto Voice Calls» Outreach communications» Advertising and PSAs
Used Facebook Live to amplify message» Leveraged 12 Facebook Live broadcasts, securing 6.7+ million impressions» Published 270 posts on Facebook and Twitter, garnering 13.5 million+ impressions» Reached more than 2.5 million people through FPL Facebook» Grew Facebook communities by more than 15,000 users a 12.5 percent increase
Established community response kiosks in hardest hit areas» Supported customers by providing water» Equipped with mobile charging stations» Informed customers on power restoration status
Ensuring readiness for 2017 storm season Nearly 9,000 FPL employees have a storm assignment and receive functional training annually» Comprehensive staging site drill» Incident management team workshops» Company-wide dry run exercise
Completing pre-season customer communications Annually, FPL launches a communication campaign encouraging customers to be prepared and have a storm plan» Media events and interviews» Social media campaign» Customer channel communications» Advertising
During the last 10 years, a lot has changed, we ve learned a lot and customers are much better off» Smarter, stronger, more reliable and resilient grid» Advanced technology that enables faster restoration» New and improved ways to communicate