Colt Number Hosting. United Kingdom (UK)

Colt Number Hosting Cocom Web Manager - User Guide United Kingdom (UK) 1 / 88

Document History Soft copies of this document are maintained under change control, but hard copies are not. This may not be a printout of the latest version. Revision history Revision Date Description 1.0 10 th January 2013 Initial Document for Launch 1.1 04 th July 2013 Updates based on customers feedback 1.2 09 th January 2015 Updates based on AT&T feedback and change of different screens 1.3 24 th July 2015 Updated to reflect the UK Regulatory impacts on the unrated CDRs for calls to non-geographic numbers and browser compatibility information. 1.4 16 th November 2015 Updated to Reflect the new COLT logo and browser related information 1.5 24 th May 2016 Updated to reflect the way block size should be calculated while reserving a number range in section 0, the alternate url to access Cocom Web Manager when Colt Online is down in section Error! Reference source not found. nd available area codes in GB for Number Hosting in Error! Reference source not found.. 1.6 15 th July,2016 Updated to reflect browser related information in section 1.2, introduction of new column in query by NH transaction ID functionality in section Error! Reference source not found. and hange field level validations in sections 0, 5.1, APPENDIX A and APPENDIX B. 1.7 24 th April, 2017 Complete refresh of the guide to reflect: Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 2 / 88

- Best practices for Cocom transactions - Number Life Cycle - Porting Life Cycle 1.8 26 th June, 2017 Updated to add list of characters allowed during the submission of activation/ reactivation/ address update/ port-in requests in Appendix C. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 3 / 88

Table of Content 1 INTRODUCTION... 6 1.1 COCOM OVERVIEW... 6 1.2 SCOPE... 6 1.3 DESCRIPTION... 7 1.4 ACCESS TO COCOM WEB MANAGER... 7 1.5 LOGIN TO COCOM WEB MANAGER... 8 2 COCOM WEB MANAGER... 11 2.1 MENU... 11 2.2 NUMBERS STATUS... 12 3 UK NUMBER & PORTING INFORMATION... 14 3.1 NUMBER FORMAT... 14 3.2 PORTING INFORMATION... 15 3.3 NUMBER LIFE CYCLE... 17 4 COLT NUMBERS RESERVATION... 19 4.1 HOW TO RESERVE NUMBERS... 20 4.2 HOW TO EXTEND A NUMBERS RESERVATION... 23 4.3 HOW TO CANCEL A NUMBERS RESERVATION... 25 5 COLT NUMBERS ACTIVATION, DEACTIVATION AND REACTIVATION27 5.1 HOW TO ACTIVATE NUMBERS... 27 5.2 HOW TO DEACTIVATE ACTIVATED NUMBERS... 30 5.3 HOW TO REACTIVATE DEACTIVATED NUMBERS... 32 5.4 HOW TO ACTIVATE NUMBERS WITH BULK UPLOAD... 34 6 MANAGE PORTING... 37 6.1 HOW TO REQUEST NUMBERS PORT-IN... 38 6.2 HOW TO CANCEL A PORT-IN REQUEST... 40 6.3 CHANGE PORT-IN DATE... 42 6.4 BULK PORT-IN REQUEST... 43 7 ADDRESS UPDATE AND DIRECTORY SERVICE UPDATE... 46 7.1 ADDRESS UPDATE... 46 7.2 DIRECTORY SERVICE UPDATE... 48 8 NUMBER ENQUIRY AND STATUS QUERY... 50 8.1 NUMBER ENQUIRY... 50 Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 4 / 88

8.2 STATUS QUERY BY TRANSACTION ID... 51 9 UNRATED CDRS... 57 9.1 HOW TO DOWNLOAD UNRATED CDRS... 57 ON CDR SEARCH PAGE;... 59 9.2 HOW TO DOWNLOAD CONSOLIDATED UNRATED CDRS... 60 10 DOCUMENTATION... 65 11 GLOSSARY... 66 APPENDIX A FLAT FILE FORMAT FOR BULK UPLOAD NUMBER ACTIVATION 69 A.1 REQUEST FILE HEADER RECORD FORMAT... 69 A.2 REQUEST FILE DETAIL RECORD FORMAT... 71 A.3 REQUEST FILE TRAILER RECORD FORMAT... 76 A.4 NUMBER ACTIVATION REQUEST FILE EXAMPLE... 77 A.5 EXCEL MACRO ACTIVATION REQUEST... 77 APPENDIX B FLAT FILE FORMAT FOR BULK UPLOAD PORTING REQUEST 77 B.1 REQUEST FILE HEADER RECORD FORMAT... 77 B.2 REQUEST FILE DETAIL RECORD FORMAT... 79 B.3 REQUEST FILE TRAILER RECORD FORMAT... 86 B.4 PORT-IN REQUEST FILE EXAMPLE... 87 B.5 EXCEL MACRO PORT IN REQUESTS... 87 APPENDIX C ALLOWED CHARACTERS FOR UK AS PER BRITISH TELECOM FOR NUMBER HOSTING REQUESTS... 88 Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 5 / 88

1 Introduction 1.1 Cocom overview Colt Technology Services (Colt) has provided you with an electronic B2B interface, Cocom, to support your product related transactions. Cocom is a standardized Pan-European tool which enables you to manage your transactions per country and product. Cocom is accessible via different interfaces to allow for maximum choice and flexibility: Cocom Web Manager: web based interface which allow you to proceed to your numbers transactions with with ease and on demand, without the need to integrate with your internal systems. It also supports account management capabilities and provides access to user guides. Cocom API/XML Interface: XML standard based, itenables you to connect your back-end systems in a fully automated way. XML is used for all Cocom transactions. XML responses are retrieved by you using query XML calls. There is no CDR delivery via this interface. Cocom FTP: automated interface which can be accessed via a standard VPN client. It provides twice daily delivery of unrated CDRs into protected and dedicated FTP directories. 1.2 Scope This user guide describes how to use Graphical User Interface (GUI) Cocom Web Manager for Colt Number Hosting, including the below transactions: Colt number reservation, Colt number activation, Number porting, Address and Directory Update, Number and status query, Transfer of twice daily unrated Call Detail Records (CDRs). Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 6 / 88

It also describes how to log-in into Cocom Web Manager, access to user guides and view Colt Number Hosting customer data. This user guide describes Cocom Web Manager for Colt Number Hosting in the United Kingdom (UK) also defined as GB in guides, macros and systems. 1.3 Description The diagram below shows the principle structure of the systems and their interfaces. Cocom Web Manager description The GUI uses XML high security connection requests via HTTPS. All the XML Interfaces are synchronous. 1.4 Access to Cocom Web Manager No additional software or development is required to use Cocom Web Manager, a browser and an Internet connection are sufficient. Web browser compatibility - the below brower versions are recommended: Internet Explorer 11.0 Mozilla Firefox 40 Google Chrome 45 Cocom Web Manager is fully integrated into Colt s customer portal ColtOnline. You access to Cocom Web Manager with the same ColtOnline single login via the below URL: ColtOnline: https://online.colt.net/ during ColtOnline downtime: https://coltcocomwebmanager.colt.net/wholesale1 Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 7 / 88

1.5 Login to Cocom Web Manager Login from ColtOnline 1 2 3 4 Colt Online Login Screen Please proceed with the following steps: 1. Enter your Username (Authenticated by Colt in your Welcome letter) 2. Enter your Password (Authenticated by Colt in your Password letter) 3. Click on the button Submit to access Colt Online. Please note that during your first login, you will be requested to change your password. 4. If you have forgotten your password, please click on Forgotten your password. You are then requested to enter your Login ID and your E-Mail address. A new password will be sent to you by Colt Customer Service. You can access Cocom Web Manager via Sales Tools in the top navigation bar. 1 2 Colt Online home screen Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 8 / 88

1. Place the mouse over the Sales Tools Main menu 2. The Cocom Web Manager Sub menu item with link is displayed if you are an authorized user to access Cocom Web Manager. Click the Cocom Web Manager Sub menu link. Note: Cocom Web Manager Sub menu item with link is displayed only if the user is authorized to access Cocom Web Manager. Cocom Web Manager Welcome page Cocom Web Manager Welcome page displayes all available Account and Service Profiles under your Reseller Domain name, accordingly to your products (1). Reseller Domain is only held in Cocom Web Manager and is a shortened version of your company name. Welcome page displays the authorized main menu items for a specific user, accordingling to Web Manager Role and product-related permissions. 2 3 1 Web Manager Welcome Screen 2. On the right top corner you will find the Home, Contact Us and Logout navigations. Click Home link, will refresh the screen and display the Welcome page.if you want to contact your Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 9 / 88

Colt Customer Services, click on the Contact Us link. A screen with phone numbers and E- Mail address of our Colt Customer Service for each of the countries will be displayed. 3. On the right corner under the top navigation bar, you can see that you are logged in with your Username Account profiles are set up based on your billing account (BCN), whereas service profiles are set up per service instance: Account profiles apply to products such as Colt SIP Trunking and Colt Voice Line. Service profiles apply to Colt Number Hosting, Colt Reseller (VoIP) Connect and Colt Carrier VoIP (unrated CDRs only). Service profile is purposed to distinguish country and a product within the country Note: If you have more than one product on the same billing account (BCN), e.g. Colt SIP Trunking and Colt Voice Line, they will have the same account profile. Service profiles enable Colt to continue to support multiple service profiles being billed on the same Colt billing account (BCN) and provide unrated CDRs per service profile to Cocom. Your account or service profiles will conform to the standard of up to 5 alphanum. All your accounts and service profiles across all products and countries are aggregated under your Reseller Domain. The status has two different values. Disabled stands for a Reseller Domain which has been created but is not allowed to set up any other activity. Active stands for a Reseller Domainwhcih is allowed to perform functional activities based on profiles. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 10 / 88

2 Cocom Web Manager 2.1 Menu The following section describes the available feature for each function in Cocom Web Manager. Which feature is available is dependent on the access rights and country configuration of the user account. Therefore it may be that not all described features are available on your account. MANAGE RESERVATION Manage Reservation has the following sub-menus: Reserve Numbers: enables you to reserve a single or range of numbers. Cancel Number Reservation: enables you to cancel the reserved numbers. Extend Number Reservation: enables you to extend period of number reservation by 90 days. MANAGE NUMBERS The menu Manage Numbers has the following sub-menus: Activate Numbers: allows you to activate Colt numbers. Deactivate Numbers: allows you to deactivate the activated numbers. Address Update: allows you to update the address for the emergency services. Directory Service Update: allows you to add or update or cease the directory service data Number Enquiry: allows you to do the number search. Bulk Upload: allows you to request activation of numbers in a bulk using a Flat File. MANAGE PORTING The menu Manage Porting offers the following sub-menus: Request Port-in: allows you to send port-in request to Colt Porting Desk Cancel Port-in Request: allows you to cancel the port in request before a stipulated period. Change Port-in Date: allows you change the port in date to a future date. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 11 / 88

Bulk Port-in Request: allows you to request port-in in a bulk using a Flat File. CDR CDR allows to download unrated CDRs from Cocom Web Manager which will be delivered twice a day by default. 2.2 Numbers Status The below number status are available in Cocom: Number Status Description Possible actions Free Number is free. It can be reserved by you or by any other Number Hosting Customer. Reservation: Number will be reserved. Reserved Number is reserved for you and is ready to be activated by you only. Cancel reservation: number will be free again. Extend Reservation: reservation period will be extended to 90 days. Activation: number will be activated and ready to place and receive calls. Allocated Transition status between reservation and completion of activation. No action. Activated Number is live, calls can be received and initiated. Deactivation: number will be deactivated and not reachable. Quarantined After number deactivation, number goes to Quarantine status (i.e deactivated state) Reactivation: number will be reactivated and ready again to place and receive calls. Allowed for the same end customer at the same Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 12 / 88

address as activation. Port-in (Activated) Live ported in numbers, calls can be received and initiated. Deactivation: number will be deactivated, not reachable and returned to range holder. Port out Number has been ported out from Colt No action Returned Deactivated ported-in numbers, returned to the range holder. No action All This will include all the numbers with different status (mentioned above) No action For additional information about number status and action allowed in the country, please refer to Number Hosting Implementation Guide. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 13 / 88

3 UK number & porting information 3.1 Number format The UK is divided into a number of Local Areas, part national numbering plan. Each Local Area is associated to a code, named Local Area Code (LAC). A geographic telephone number is structured by 3 components: 1. Local Area Code, first digits of the number and providing location infromation. 2. Main Number, which can be seen as the Local Area extension. 3. Range, the final digits of the telephone number. In the UK, geographic number length is from 10 to 11 digits, including leading zero (less than 5% Local Areas use 10 digit numbers).please find below additional information about number format: Length Comments Local Area Code (LAC) 3, 4, 5 & 6 digits 3 & 4 digits codes are used for main cities (Cardiff uses 3 digits; cities such as London, Birmingham, Manchester, Liverpool & Reading use 4 digits) Other general UK Areas use 5 digits. 6 digits UK Areas are breakout form other main Area. For instance, 01697 is Brampton but then there are 2 breakout codes: 016973 (Wigton) & 016974 (Raughton Head). Main Number 2, 3 & 4 digits Range 3 & 4 digits 3 digits are used for the 10 digits numbers and also for the 6 digit UK Area codes. A telephone number must be reserved, activated or ported-in into the LAC it belongs. For instance, for numbers reservation in Manchester, Local Area Code should be 0161 (Manchester as Local Area). Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 14 / 88

For additional information about Colt geographic coverage in the country, please refer to Number Hosting Implementation. Cocom in an On Demand portal, that give you freedom and full flexibility to manage your numbers. Please respect the best practices describes in How to reserve numbers section to reserve correctly numbers range. 3.2 Porting information After submitting a porting request in Cocom, a transaction ID is created. This transaction is called the original transaction ID. Please always track the original transaction ID for status update. During the porting process, your transaction status is changing, accordingly to the porting process. Please find below the possible transaction status for original portin request are available in Cocom: Original transaction status Description Possible actions In Progress Your portinrequest has been submitted successfully to Colt Porting Desk. You can change the portin date or cancel portin request. Confirmed Your portin request has been confirmed by Colt Porting desk, i.e. the data you have provided look good to proceed. Please note that at this time, your request has been submitted and Accepted with the loosing provider for given Port-Date You can change the portin date or cancel portin request. Rejected Your portin request has been rejected by Colt Porting desk. You will need to resubmit your portin request based on Colt Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 15 / 88

Reason is given in the transaction, it could because you ve provided incomplete or insistant data or the losing provider has rejected the portin at its end.format incorrect, invalid, rejection from the losing carrier) Porting Desk guidance. Delayed The port date is delayed because of: To arrange necessary porting agreement with losing provider (in case required) Delayed response from Losing provider. In case of bulk porting, losing provider may engage their Capacity Teams for configuration check or impact on existing traffic etc. You can change the portin date or cancel portin request. Cancelled The portin request has cancelled by you or Colt Porting Desk. No action Completed The portin request is completed by porting desk No action Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 16 / 88

Porting-in Life Cycle in UK: 3.3 Number Life Cycle Please find below Colt Number Life Cycle and associated transactions: Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 17 / 88

Please find below Ported-in Number Life Cycle and associated transactions: Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 18 / 88

4 Colt Numbers reservation This section describes how to proceed with the below transactions: Reserve numbers Cancel a numbers reservation Extend your numbers reservation Those transactions are made from Number Enquiry page. To access the page, from Cocom Home page: 1. Go to Manage Numbers 2. Click on Number Enquiry 3. And select your Service Profile 1 2 3 Service profile selection Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 19 / 88

4.1 How to reserve numbers To reserve Colt Numbers, from Number Enquiry page: 1. Set the search criteria to: a. Search Criteria = Number Status. b. Number Status = Free. 2. Select numbers type = Geographical Numbers or Location Independent Numbers. 3. If you want to reserve geographical numbers, select the Local Area Code. 4. Set to block size to fulfil your requirement. 5. Click on Search. 1 1 3 4 2 5 Number Enquiry for free numbers Number Enquiry - Search Result shows you free numbers as per your criteria. To continue: 1. Select the radio button in front of the numbers you want to reserve. 2. Select reserve in user action button. 3. Click on Go. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 20 / 88

1 3 2 List of free number available On Reserve Numbers page: 1. Adjust last digit of range start to zero (ex: xxx0). 2. Adjust last digit of range end to 9 in case of range reservation (ex: xxx9). Verifiy that the difference between range end and range start is equal to the quantity of numbers you need! 3. Customer Reference is a free text field (up to 50 characters), you can enter for instance your end-customer name or internal reference. 4. Validate your request by clicking on Submit. 1 2 3 4 Final step for numbers reservation On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 21 / 88

Figure 4: transaction ID for numbers reservation Numbers status: Numbers are now reserved for you and are ready to be activated at anytime during the reservation period. Notes: Numbers reservation is only allowed for free numbers. Please refer to the Number Hosting Implementation Guide for the country rules regarding Colt numbers reservation. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 22 / 88

4.2 How to extend a numbers reservation To extend Colt Numbers reservation, from Number Enquiry page: 1. Set the search criteria to: a. Search Criteria = Number Status. b. Number Status = Reserved. 2. Click on Search. 1 1 2 Number Enquiry for reserved numbers Number Enquiry - Search Result shows your reserved numbers. To continue: 1. Select the radio button in front of the numbers you want to extend the reservation. 2. Select Extend Reservation in user action button. 3. Click on Go. 1 3 2 List or reserved numbers Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 23 / 88

On Extend Number Reservation page: 1. Validate your request by clicking on Submit. 1 Reservation numbers extension On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Numbers status: Numbers are still reserved but for an additional period of 90 days. Numbers can still to be activated at anytime. Notes: Extend a reservation is only allowed for reserved numbers. It is not allowed to extend part of a reserved range. The whole range reserved will be extended. Please refer to the Number Hosting Implementation Guide for the country rules regarding Colt numbers reservation. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 24 / 88

4.3 How to cancel a numbers reservation To cancel Colt Numbers reservation, from Number Enquiry page: 1. Set the search criteria to: a. Search Criteria = Number Status. b. Number Status = Reserved. 2. Click on Search. 1 1 2 Number Enquiry for reserved numbers Number Enquiry - Search Result shows your reserved numbers. To continue: 1. Select the radio button in front of the numbers you want to cancel the reservation. 2. Select Cancel Reservation in user action button. 3. Click on Go. 1 3 2 Number Enquiry, list of reserved numbers Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 25 / 88

On Cancel Number Reservation page: 1. Validate your request by clicking on Submit. 1 Cancelation of numbers reservation On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Numbers status: Numbers are free again. They cannot be activated by you anymore. Numbers can be reserved by any Number Hosting Customer. Notes: Cancel a reservation is only allowed for reserved numbers. It is not allowed to cancel part of a reserved range. The whole range reserved will be canceled. Please refer to the Number Hosting Implementation Guide for the country rules regarding Colt numbers reservation. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 26 / 88

5 Colt Numbers activation, deactivation and reactivation This section explains you how to: Activate numbers Deactivate numbers already activated Reactivate numbers already deactivated Activate numbers using bulk upload Those transactions are made from Number Enquiry page. To access the page, please refer to Colt Numbers reservation section. 5.1 How to activate numbers To activate Colt Numbers, from Number Enquiry page: 1. Set the search criteria to: a. Search Criteria = Number Status. b. Number Status = Reserved. 2. Click on Search. 1 1 2 Number Enquiry to access your reserved numbers Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 27 / 88

Number Enquiry - Search Result shows your reserved numbers. To continue: 1. Select the radio button in front of the numbers you want to activate 2. Select Activate in user action button 3. Click on Go 1 3 2 Number Enquiry, list of your reserved numbers On Number Activation page: 1. (optional) You can update if required your Customer Reference 2. Enter your Customer Name 3. (optional) Enter the Building Name of your end-customer 4. (optional) Enter the Building Number of your end-customer 5. Enter the Street Name of your end-customer address 6. Enter the City Name of your end-customer address 7. Enter the Post Code of your end-customer address 8. Validate the address using the Search Address buton. 9. (optional) If you have subscribed to the Directory Service Update service, you can provide the data by ticking the box. Please refer to Directory Service Update section for complete description. 10. Validate your request by clicking on Submit Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 28 / 88

It is critical that you enter correct and accurate information about your end-customer as they are used to route Emergency Calls and also used in case of lawfal interception request. It s your responsibility, as Service Provider of end-customer, to provide accurate and always up to date information. 1 2 3 4 5 6 7 8 9 10 Number activation On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Numbers status: Activation process in progress: numbers status is Allocated. It s a transitory status between reserved and activated and is visible temporary during number activation process. Activation process completed: numbers status is Activated when Activation non-completed (error): numbers status is back to Reserved, please refer to Status Query section for error messages support. Notes: Numbers activation is only allowed for Reserved numbers. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 29 / 88

Please refer to the Number Hosting Implementation Guide for the country rules regarding Colt numbers activation. Please refer to APPENDIX C for allowed characters for submitting activation request. 5.2 How to deactivate activated numbers To deactivate Colt Numbers, from Number Enquiry page: 1. Set the search criteria to: a. Search Criteria = Number Status. b. Number Status = Activated. 2. Click on Search. 1 1 2 Number Enquiry for activated numbers Number Enquiry - Search Result shows your activated numbers. To continue: 1. Select the radio button in front of the numbers you want to deactivate. 2. Select Deactivate in user action button. 3. Click on Go. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 30 / 88

1 3 2 Number Enquiry, list of activated numbers On Number Deactivation page: 1. (optional) If you have subscribed to the Directory Service publication for the numbers, you can remove the data from the publishers by ticking the box. Please refer to Directory Service Update section for complete description. 2. Validate your request by clicking on Submit 1 2 Numbers deactivation On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Numbers status: Numbers are quarantined. They can be reactivated only by you during the country quarantine period, for the same end-customer and at the same address. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 31 / 88

After that period, they will be free again and they can be reserved by any Number Hosting Customer. Notes: Numbers deactivation is only allowed for Actived numbers. Please refer to the Number Hosting Implementation Guide for the country rules regarding Colt numbers deactivation and quarantine period. 5.3 How to reactivate deactivated numbers To reactivate Colt Numbers, from Number Enquiry page: 1. Set the search criteria to: a. Search Criteria = Number Status. b. Number Status = Quarantined. 2. Click on Search. 1 1 2 Number Enquiry for deactivated numbers Number Enquiry - Search Result shows your deactivated numbers. To continue: 1. Select the radio button in front of the numbers you want to reactivate. 2. Select Reactivate in user action button. 3. Click on Go. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 32 / 88

1 3 2 Number Enquiry, list of deactivated numbers On Number Reactivation page: 1. Enter exact same end-customer details you entered during activation, as described in How to activate numbers section. 2. Validate your request by clicking on Submit 1 2 Numbers reactivation On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 33 / 88

Numbers status: Reactivation process in progress: numbers status is Allocated. It s a transitory status between quarantined and activated and is visible temporary during number reactivation process. Reactivation process completed: numbers status is either Activated. Reactivation process non-completed (error): numbers status is back to Quarantined, please refer to Status Query section for error messages support. Notes: Numbers reactivation is only allowed for Quarantined numbers. Please refer to the Number Hosting Implementation Guide for the country rules regarding Colt numbers reactivation and quarantine period. 5.4 How to activate numbers with Bulk Upload With this function it is possible to upload a Flat-File (semicolon separated) records for Numbers activation. An Excel Macro provided by Colt shall be used to create this Flat-File (semicolon separated). Bulk activation file is described and available in APPENDIX A.5. To activate numbers with Bulk Upload, from Cocom Home page: 1. Go to Manage Numbers, then Bulk upload. 2. Select your Service Profile. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 34 / 88

1 1 2 Access to bulk upload Finally, on Bulk Upload page: 1. Upload your file by clickin choose file. 2. Select your file in the correct format as described above and click on Open. 3. Validate your request by clicking on Submit. 1 3 2 Numbers activation bulk upload On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 35 / 88

Transactions ID for numbers activation bulk upload Numbers status: Activation process in progress: numbers status is Allocated. It s a transitory status between reserved and activated and is visible temporary during number activation process. Activation process completed: numbers status is Activated when Activation non-completed (error): numbers status is back to Reserved, please refer to Status Query section for error messages support. Notes: Numbers activation is only allowed for Reserved numbers. Separate Transaction IDs are generated for each data record in the file uploaded. Please refer to the Number Hosting Implementation Guide for the country rules regarding Colt numbers activation and bulk upload capabilities. Please refer to APPENDIX C for allowed characters for submitting activation request. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 36 / 88

6 Manage Porting This section explains you how to: Request a Port In. Cancel a Port In Request. Change a Port In Date. Request Port-in via bulk using a Flat File (semicolon separated). Please refer to the Number Hosting Implementation Guide for the country rules regarding numbers porting. To manage your porting, from Cocom Home page: 1. Go to Manage Porting, 2. Select the transaction you want to realize as per the above 3. Select your Service Profile 1 2 3 Manage porting screen Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 37 / 88

6.1 How to request numbers port-in To request Numbers port-in: Go to Request Port In page, from Manage Porting Select your Service Profile. You will land on the below screen: 1 2 4 3 5 8 6 7 9 10 11 9 12 13 Request porting screen Please follow the below steps: 1. Enter your Customer Name and Customer Reference. 2. Enter exact and complete current address of your end-customer. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 38 / 88

3. Validate the current address. 4. (optional) In case your end-customer is moving at the same time as porting, please enter exact and complete new address in addition to the current address. 5. (optional) Validate the new address. 6. Enter numbers detail respecting format described in the CDR 7. CDR allows to download unrated CDRs from Cocom Web Manager which will be delivered twice a day by default. 8. Numbers section. 9. Enter the current provider operating the numbers. Please refer to Number Hosting Implementation guide for list of providers with whom Colt has porting agreement. 10. (optional) Indicate numbers type: Single line = S; Multi line = M. 11. You can add up to 5 rows within the porting request by clicking on add button. If you need to port more than 5, please use the bulk upload feature as described in Bulk Port-in Request section. 12. Enter port date and select porting window in accordance with the country leadtime regarding numbers porting as described in the Implementation Guide. 13. (optional) Edit your porting contact detail Notification will be automatically sent to the contact at any change of the porting. 14. Attach the Letter of Authorization (LOA). 15. Validate your request by clicking on Submit. On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Note: When a port in request is submitted the transaction status is In Progress. It means Colt porting team has received the request and will start working. Once the porting team done with the port-in process, the status will be changed manually by the porting team to Completed. Please refer to APPENDIX C for allowed characters for submitting port-in request. It is critical that you enter correct and accurate information about your end-customer as they are used to route Emergency Calls and also used in case of lawfal interception request. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 39 / 88

It s your responsibility, as Service Provider of end-customer, to provide accurate and always up to date information. 6.2 How to cancel a Port-In Request To cancel a numbers port-in request: Go to Cancel Port In page, from Manage Porting Select your Service Profile. On Cancel Port In request page: 1. Enter transaction ID of the porting request you want to cancel. 2. (optional) Edit your porting contact detail Notification will be automatically sent to the contact at any change of the porting. 3. Validate your request by clicking on Submit 1 2 3 Cancel Port-In Request On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 40 / 88

Please refer to the Number Hosting Implementation Guide for the country rules regarding numbers porting cancelation leadtime. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 41 / 88

6.3 Change Port-In Date To change a port-in date: Go to Change Port In Date page, from Manage Porting. Select your Service Profile. On Change Port In Date page: 1. Enter transaction ID of the porting request you want to change the date. 2. Enter new date and time 3. (optional) Edit your porting contact detail Notification will be automatically sent to the contact at any change of the porting. 4. Validate your request by clicking on Submit 1 2 3 4 Change Port-In date On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 42 / 88

Please refer to the Number Hosting Implementation Guide for the country rules regarding numbers porting cancelation leadtime. 6.4 Bulk Port-in Request With this function it is possible to upload a Flat-File (semicolon separated) records for Numbers porting. An Excel Macro provided by Colt shall be used to create this Flat-File (semicolon separated). Bulk activation file is described and available in APPENDIX A.5. To port-in numbers with Bulk Upload, from Cocom Home page: 1. Go to Manage Porting, 2. Select Bulk Port-in Request. 3. Select your Service Profile. 1 2 3 Access to bulk upload On Bulk Port-in Request page: 1. Upload your file by clickin choose file. 2. Select your file in the correct format as described above and click on Open. 3. Validate your request by clicking on Submit. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 43 / 88

1 3 2 PortIn bulk upload On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Figure 4: transactions ID for numbers porting bulk upload Notes: Separate Transaction IDs are generated for each data record in the file uploaded. All valid transactions will be processed except those where the errors occurred. Please refer to the Number Hosting Implementation Guide for the country rules regarding Colt numbers porting and bulk upload capabilities. Please refer to APPENDIX C for allowed characters for submitting porting request. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 44 / 88

Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 45 / 88

7 Address Update and Directory Service Update This section describes how to proceed with the below transactions: Update your end-customer address Update your end-customer Directory publication 7.1 Address Update To update your customer address, from Cocom Home page: Go to Manage Numbers, then click on Address Update Select your Service Profile On Address Update page: 1. Enter the Numbers information you want to update the address: Local Area Code, Main Number, Range start and Range end 2. Enter your Customer Name and address detail 3. Validate the address using the Search Address buton. 4. Validate your request by clicking on Submit Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 46 / 88

1 2 3 4 Address update screen It is critical that you enter correct and accurate information about your end-customer as they are used to route Emergency Calls and also used in case of lawfal interception request. It s your responsibility, as Service Provider of end-customer, to provide accurate and always up to date information. On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Numbers status: Numbers are still activated, only address has been updated. Notes: Update an address is only allowed for activated numbers. It is not allowed to update address part of an activated range. The whole range will be updated. Please refer to the Number Hosting Implementation Guide for the country rules regarding address update and LAC validation. Please refer to APPENDIX C for allowed characters for submitting activation request. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 47 / 88

7.2 Directory Service Update To update your customer pubilcation in the Directory Service, from Cocom Home page: 1. Go to Manage Numbers, 2. Click on Directory Service Update 3. Select your Service Profile Note: Directory Service Update can also be done during activation and port-in request by ticking Directory Service Update box. On Directory Service Update page: 1. Enter publication information: order type, Businees Suffix, Business Description, Directory Sub, Sub-Sub & Sub-Sub-Sub-Header and Qualifier. 2. Enter end-customer information: Business/End Customer Name, Building Name, Building Number, Street, City/Town and Post Code. 3. Validate the address using the Search Address buton. 4. Enter telephone Number information: Telephone Number, Line Type, Tariff, Entry Type, Type face, Listing Category, Listing Type and Priority. 5. You can add instructions or comments. 6. Validate your request by clicking on Submit Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 48 / 88

1 2 3 4 5 6 Directory Service Update Screen On the Transaction Result page, you will find the transaction ID associated to the transaction. To check transaction status, please refer to Status Query section. Numbers status: Numbers are still activated, only publication information have been updated. Notes: Transaction status is shown as completed after your submission. Please expect some delay between your request and the Diretory Service update. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 49 / 88

8 Number Enquiry and status query 8.1 Number Enquiry Number Enquiry is the provision to manage the actions related to number search and status/report on numbers. The page is accessible from Manage Numbers. Number search screen presents a drop down box as Search Criteria which is described below: Transaction ID: to find numbers status of a particular transaction you have palced. Number Range: to find numbers status of a particular range. Customer reference: to find numbers status based on customer reference you have added during previous transaction. Number Status: to find numbers based on their status. Please find below the status: All Free Reserved Activated Quarantined Port In(Activated) Port Out Returned For complete description of number status and possible next actions, please refer to Numbers Status section. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 50 / 88

Number Enquiry result Screen 8.2 Status Query by Transaction ID You can use this feature to view the details about your transactions requests submitted. You can view all the transaction between a date range or for a particular transaction id. To access to transactions status, from Cocom Home page: Go to Status Query and click on Query by Number Hosting Transaction Id Select your Service Profile By default this page displays the list of transaction and also it allows you to query the transactions as described below. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 51 / 88

10 Query by Number Hosting Id Screen You are provided with two options for query and these are query by date or transaction Id. To query the transaction by date. Please enter from and to date using date pickers and then click on Search button. To query the transaction by Transaction Id, please enter a transaction ID in the Transaction ID field and then click on Search button. A list of transaction matching the query request will be displayed on the same page. To see the details of the transaction, please click on transaction ID link that will navigate you to Search Result page showing the details of the transaction. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 52 / 88

Search Result Screen Query By Number Hosting Transaction Id Field Description Example Transaction ID Transaction Type Transaction ID provideded to user when the request is submitted. The type of transaction listed in below table. 201304202 Number Activation Transaction Status Completed status signals that the requests successfully completed. In Progress status signals that the request has been accepted and under processing. The duration to process a request depends on the type of a transaction. Failed with Error status signals that the requests could not be processed. The reason for the failure is presented In Progress Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 53 / 88

Query By Number Hosting Transaction Id Field Description Example on Transaction Description field. Error scenario and Transaction Description listed in below table. Transaction Date Date when transaction was performed (yyyy.mm.ddhh:mm:ss) 2012.12.10-12:00:00 Transaction Description User Name Calrifies the status of the transaction. Especially useful when transaction fails. User name who performed the transaction NumberActivation process initiated with TransactionID : 201212031009 Local Area Code Area code of the telephone number 0123 Main Number Area code extensionof the telephone number 543 Range Start Number range start of the telephone number 0001 Range End Number range end of the telephone number 0010 Transaction type Transaction Type Number Reservation Number Reservation Cancellation Number Reservation Extension New Port In Cancel Port In Update Port In Date Address Update Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 54 / 88

Transaction Type Update Directory Services Number Activation Number Deactivation Note: You can also export the transaction list to a excel file. Error Description for transaction marked as Failed with Error. Transaction Description Reason for failure User s action No search result found for your search criteria. Number Range is not available. Please search for another range and then try again. Number range is reserved by another customer. Please search for another number range and try again. Request failed as the number range is not Active. Request failed as the number range is not active or allocated. Number range is not reserved. Please reserve the number range first and then try again. User submits query on either Transaction ID or number which do not exists in the database. User specified the number in his transaction request which does not exist in the number pool. User submits reservation request for the number which is not free in the number pool User submits deactivation request for the number which is not previously activated User submits deactivation request for the number for which prior activation failed User submits activation request for the number which is not previously reserved Refine search criteria Search for another number Try to reserve another number Check if number and the status of the number are correct Check if number and the status of the number are correct Submit reservation request prior to activation Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 55 / 88

Transaction Description Reason for failure User s action The transaction ID is invalid. Please retry with valid transaction ID Deactivation request failed. For detail please contact colt reseller support. Request failed as the OCN does not match with the number range. Request cannot be processed as address validation failed. Please resubmit the request with valid address. Address validation failed as the number of characters exceeds the permissible limit. Unable to process your request due to system error. Please try again later or contact your Colt administrator. Number range is not in allocated state. Activation request has failed at voice network hence the number range is reverting from status "Allocated" to status "Reserved". User enters non-existing transaction ID while submitting status query request There was an error occurred within voice network configuration after user successfully submitted deactivation request. User submitted request related to the number which belongs to another customer User enters invalid address User enters too address characters longer than allowed There was an internal system error for which an incident needs to be raised with ResellerSupport.Voice@colt.net User submits activation request for the number for which prior reservation request failed There was an error occurred within voice network configuration after user successfully submitted activation request. Refine search criteria Raise incident with ResellerSupport.Voic e@colt.net Check the number and submit request again Check the address and submit request again Check the address and submit request again Raise incident with ResellerSupport.Voic e@colt.net Check if number and the status of the number are correct Raise incident with ResellerSupport.Voic e@colt.net Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 56 / 88

9 Unrated CDRs Twice a day Colt will deposit a file of unrated Call Detail Records (CDR) onto Cocom Web Manager. This will contain all of the unrated CDRs collected by the Colt network since the last file, typically each 12 hours. The unrated CDRs will be delivered 2 working days after the call has been made. Only the last 90 calendar days of unrated CDRs are available for download. This section explains you how to: How to download daily unrated CDR How to download consolidated unrated CDRs Please note that the first CDR file will appear in Cocom Web Manager after the first call has been made. For more information about unrated CDRs, please check our Cocom Web manager & FTP unrated CDRs guides. 9.1 How to download Unrated CDRs From Home Page; 1. Go to CDR at the top navigation bar 2. Click on CDR Download - overview of your existing products and profiles will be displayed. 3. Enter your Service Profile 4. Click the Search Profile button 5. Click on Arrow button, a CDR Search page will be displayed. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 57 / 88

1 2 3 4 5 Search Profile Screen Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 58 / 88

On CDR search page; 1. Enter a start date in the From field 2. Enter an end date in the to field 3. Validate your request by clicking on Submit. 1 2 3 CDR Search Screen On CDR List page: 1. Select a specific CDR file and click on Download CDR 1 CDR List Screen A save dialog box is shown, you can save the file or open the file. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 59 / 88

CDR Download Screen CDR file format: All your CDR files in your reseller domain will be either zipped or plain CDR format. This has been setup based on your input to the Number Hosting Customer setup form. Colt recommends you select zipped CDRs to ensure CDR download is completed efficiently. The extension.cdr may be used by other application like Corel draw and therefore may open automatically the file. Please use the function open with to open it with an editor in the Flat- File Format (semicolon seperated). 9.2 How to download consolidated unrated CDRs This feature enables you to place a request for a consolidated CDR file through Cocom Web Manager. Up to 90 days of CDRs can be requested, e.g. a consolidated file of a week's worth of CDRs. Note: When you wish to consolidate unrated CDRs, these CDRs will be delivered to Cocom Web Manager & FTP in a compressed/zipped format. If your twice daily CDR files are already over 5MB in size, then please allow time to download a consolidated file from Cocom Web Manager or you may find it easier to download files greater than 5MB directly from Cocom FTP. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 60 / 88

From Home Page; 1. Go to CDR at the top navigation bar and click on Consolidated CDR request. 2. Enter your Service Profile. 3. Click the Search Profile button. 4. Click on Arrow button, a CDR Search page will be displayed. 1 2 3 4 Consolidated CDR request - Select profile On Consolidated CDR Request page; 1. Enter a start date in the From field 2. Enter an end date in the to field 3. Validate your request by clicking on Consolidated CDR. 1 2 3 Consolidated CDR Request Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 61 / 88

Your Consolidated CDR request will be processed. A transaction ID will be displayed on the screen. Consolidated CDR Request: Transaction Result On CDR page: 1. Click on Search Consolidated CDR 2. Enter the transaction ID for your Consolidated CDR file 3. click on search button 1 2. Consolidated CDR Search If you do not enter a Transaction ID at all and leave this blank, all successfully processed transactions for the last 5 calendar days will be displayed for the selected service profile. On Consolidated CDR list screen: 1. Click on the Download Consolidated CDR. Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 62 / 88

1 Consolidated CDR Download (1) A save dialog box is shown, you can save the file or open the file. Consolidated CDR Download (2) Format: All Consolidated CDR files delivered to Cocom Web Manager and FTP have a filename in the following format:<profile><transactionid>.cdr.zip. Where: <profile> is up to 5 alphanum and is the applicable profile for the product <transactionid> is the combination of date and unique number, this can be used in Cocom Web Manager to search for Consolidated CDR.cdr is the extension.zip is where the file is zipped Example: AM220120110182.cdr.zip Colt Number Hosting UK Cocom Web Manager User Guide-v1.8 63 / 88