Writing a letter quiz Level A 1. Which type of letter is not likely to be formal? A) making a booking B) making a complaint C) email to a friend D) confirming an interview date 2. True or false? When writing an email you need to decide who should get a copy of your email before you press the SEND button. A) True B) False 3. As well as thinking about your reader (or readers), what do you need to consider when writing a letter or email? A) the content B) the layout C) who formal or informal you are D) all of these 4. When writing a letter, what is another word for 'layout'? A) format B) style C) punctuation 5. How would you describe the 'content' of a letter or email? A) how many paragraphs you include B) the ideas and information you write C) what you are asking for 6. True or false? The style of a letter or email means the language you are using and how formal or informal you are. A) True B) False
Writing a letter quiz 7. When writing an email, what do you include in the 'Subject' box? A) Your name B) The name of the recipient (the person to whom you are sending the email) C) The topic - what your email is about. 8. What is an email attachment? A) part of your email address B) a document or image you are sending with the email message. C) a recipient in the cc box 9. When you are sending an email, why do you need to check the Cc box? A) You need to make sure the Cc box is empty B) This is where you put the email address of the person to whom you are sending the email. C) If you want other people to get a copy of your email, you put their email addresses in the Cc box before you send the email. 10. True or false? When you are writing an email, or if you are word-processing a letter, the computer will identify all your spelling errors for you. A) True B) False
Writing a letter quiz Level B 1. True or false? When planning a letter of complaint, you need to plan the letter. A) True B) False
Writing a letter quiz Use this Freezer complaint letter to answer the rest of the questions in Level B: 40 Bentham House Calderdale Road Norwich NO1 2AB 19 July 2011 The Manager Caldo Manufacturers Southend-on-Sea SO1 1YZ Dear Sir or Madam I was contacted on 30 June by your office and informed that urgent repairs were needed to my fridge freezer as my particular model had been identified as representing a fire hazard. Repairs to the fridge freezer were carried out on 18 July. I noticed within 12 hours of the visit by your company representative that my fridge freezer had stopped working. I have had to throw away all the food in my freezer. This food was worth approximately 100. I need to use my fridge freezer at all times and this situation has caused me great inconvenience, in addition to the loss of so much food. As none of this is my fault, I am writing to ask you to replace my freezer immediately and to recompense me for the food which I have lost. I hope to hear from you in the very near future. Yours sincerely Annamaria Joseph (Ms)
2. Look at the Freezer Complaint letter provided. The closing phrase at the end of this letter is incorrect. What is wrong with it? A) a comma is missing B) The closing phrase should be 'Yours faithfully'. C) The writer's name should start with the title. 3. What is another word for 'approximately'? A) about B) substantially C) over 4. What does the word 'inconvenience' mean? A) worry B) expense C) something that causes a delay or loss of comfort 5. Which paragraph in the letter of complaint outlines the reason for the complaint? A) Paragraph 1 B) Paragraph 2 C) Paragraph 3 6. Which paragraph in the letter of complaint states what the writer wants the company to do? A) Paragraph 1 B) Paragraph 2 C) Paragraph 3 7. What does 'This food' refer to? A) all the food in the freezer B) food I had planned to buy C) food that was damaged 8. Which word or phrase in the letter means 'to pay me back'? A) replace B) recompense me C) I was contacted D) Repairs were carried out
9. What is the main complaint in this letter? A) Food had to be thrown away B) The fridge freezer stopped working. C) Repairs were carried out on the fridge freezer. 10. True or false? A good way to check your first draft of a letter of complaint is to ask someone else to read it. A) True B) False
Level C 1. If you are writing a letter to apply for a course, what do you NOT need to include? A) say what you have done and learnt B) state your future plans C) say why you want to do the course D) what your family think 2. When would you use this phrase: This gave me an insight into...? A) saying why you want to do the course B) saying what you have done or learnt C) stating your future plans 3. When would you use this phrase: I intend to apply for...? A) saying why you want to do the course B) saying what you have learnt C) stating your future plans 4. When would you use this phrase: I was responsible for...? A) saying why you want to do the course B) saying what you have done or learnt C) stating your future plans 5. When would you use this phrase: I gain satisfaction from...? A) saying why you want to do the course B) saying what you have done or learnt C) stating your future plans 6. What word comes next in this phrase? I take great pleasure... A) with B) in C) for D) of
7. What word comes next in this phrase? This has given me practice... A) with B) in C) for D) of 8. True or false? The phrase 'relevant experience' in a letter of application means previous practice or experience that is matches this application. A) True B) False 9. What word comes next in this phrase? I have had to develop skills... A) with B) for C) in D) of 10. When writing a letter of application, you need to write about your former studies. What does the word 'former' mean? A) qualifications that you want B) previous studies C) studies that you found difficult in the past
Answers Level A 1. Which type of letter is not likely to be formal? The correct answer is: C. An email may be formal but in this case it is likely to be informal as it is an email to a friend. 2. True or false? When writing an email you need to decide who should get a copy of your email before you press the SEND button. The correct answer is: A. You put the email address of the person you want to receive your email in the 'To' box. You can write other email addresses in the Cc or Bcc boxes. 3. As well as thinking about your reader (or readers), what do you need to consider when writing a letter or email? The correct answer is: D. You need to consider all of these issues when planning to write a letter or email. 4. When writing a letter, what is another word for 'layout'? The correct answer is: A. The 'format' means the same as 'layout' - what the letter or email looks like on the page or on the computer screen. 5. How would you describe the 'content' of a letter or email? The correct answer is: B. The content of a letter or email means the same as the ideas and information you are including. 6. True or false? The style of a letter or email means the language you are using and how formal or informal you are.
The correct answer is: A. There are different styles associated with different kinds of writing but the style you choose also depends on who you are writing to. 7. When writing an email, what do you include in the 'Subject' box? The correct answer is: C. This is a difference between a letter and an email. When writing an email, you need to state the topic in the subject box. 8. What is an email attachment? The correct answer is: B. An email attachment can be any kind of file such as a text, a picture or a diagram. You send the attachment with the email by pressing the SEND button. 9. When you are sending an email, why do you need to check the Cc box? The correct answer is: C. If you want your recipients to know who else has a copy of your email you put their name in the Cc box. If you want to send the email to other people but you don't want to share their email addresses, you could use the Bcc box instead. 10. True or false? When you are writing an email, or if you are word-processing a letter, the computer will identify all your spelling errors for you. The correct answer is: B. False. When word-processing, the computer will identify possible spelling errors by underlining words using a wavy red line. However, the computer does not pick up all spelling errors and there may be words that the computer does not recognise as wrong because they are homophones e.g. you may have writtem cause instead of course and the spellcheck would not pick this up.
Level B 1. True or false? When planning a letter of complaint, you need to plan the letter. The correct answer is: A. True. When writing a letter of complaint, you need to plan to make sure that you have included all your points and that they are in the right order. 2. The closing phrase at the end of this Freezer Complaint letter is incorrect. What is wrong with it? The correct answer is: B. The letter should end 'Yours faithfully' as the writer is not sending the letter to a named person. The ending on the letter is too informal for a complaint. 3. What is another word for 'approximately'? The correct answer is: A. The word 'approximately' means 'about' or 'about the same as'. 4. What does the word 'inconvenience' mean? The correct answer is: C. The word 'inconvenience' describes a state of difficulty, where there is a delay and loss of comfort. 5. Which paragraph in the letter of complaint outlines the reason for the complaint? The correct answer is: A. The first paragraph gives the reason for the complaint, including the evidence. 6. Which paragraph in the letter of complaint states what the writer wants the company to do? The correct answer is: B. In paragraph 2, the writer makes specific requests of the company.
7. What does 'This food' refer to? The correct answer is: A. 'This food' refers to ''all the food in the freezer' which is mentioned in the sentence before. 8. Which word or phrase in the letter means 'to pay me back'? The correct answer is: B. The word 'recompense' in this sentence means to pay for damage which has been caused. 9. What is the main complaint in this letter? The correct answer is: B. The main complaint is that the fridge freezer stopped working after the repair was carried out. 10. True or false? A good way to check your first draft of a letter of complaint is to ask someone else to read it. The correct answer is: A. True. It is very helpful to get someone else to read your draft letter of complaint as they can let you know how your recipient might respond and if you need to change the content, style or vocabulary.
Level C 1. If you are writing a letter to apply for a course, what do you NOT need to include? The correct answer is: D. You need to be specific and to the point when writing a letter of application. You don't need to refer to your family. 2. When would you use this phrase: This gave me an insight into...? The correct answer is: B. This phrase is useful for saying what you have learnt from what you have done in the past. 3. When would you use this phrase: I intend to apply for...? The correct answer is: C. This phrase is useful for stating what you want to do in the future. 4. When would you use this phrase: I was responsible for...? The correct answer is: B. This phrase is useful for saying what you have learnt from what you have done in the past. 5. When would you use this phrase: I gain satisfaction from...? The correct answer is: A. This phrase is useful for stating your interest in the course that you are applying for. 6. What word comes next in this phrase? I take great pleasure... The correct answer is: B. The next word is in : 'I take great pleasure in...'
7. What word comes next in this phrase? This has given me practice... The correct answer is: B. The next word is in : 'This has given me practice in...' 8. True or false? The phrase 'relevant experience' in a letter of application means previous practice or experience that is matches this application. The correct answer is: A. True. The word 'relevant' means that the previous experience is suitable for this new application. 9. What word comes next in this phrase? I have had to develop skills... The correct answer is: C. The next word is in : 'I have had to develop skills in...' 10. When writing a letter of application, you need to write about your former studies. What does the word 'former' mean? The correct answer is: B. The word 'former' means 'previous