GroundScope User Guide Developed By: Contact Name: Contact Email: GroundScope Emma Hamlin customerservices@groundscope.co.uk Contact Phone: 0845 680 9279 Page 1
Overview GroundScope is the leading provider of global managed ground transportation solutions for corporate clients. Our core mission is to provide a service which is easy to book, safe and reliable and reduces costs for our customers. We aim to enhance the user experience for booking ground transportation by leveraging our continuous innovation and high quality customer service as well as providing quantifiable savings through our consolidated buying power and business processes. Our easy to use online booking solutions help companies and their employees control costs, save time and boost productivity by streamlining the whole booking and invoice management processes Accessing GroundScope Smartpoint GroundScope plugin icon will be accessible only if current booking file contains basic customer info i.e. customer name, email address and phone numbers. Page 2
Once the basic customer information is entered, GroundScope icon is ready to access. The above screens shots describe how to launch GroundScope plugin using the User Interface of Smartpoint, these can also be launched from the Galileo desktop below. Customer name along with phone numbers are added. Page 3
Launching the Smartpoint User Interface from the Galileo desktop. Page 4
Once the basic customer information is entered, the GroundScope icon is ready to access. Page 5
Requirements Software requirements: Galileo Desktop along with the Smart point latest version is mandatory. GroundScope plugin installer to install the plugin. Hardware reqirements: Windows machine with minimal requirements. Page 6
Using GroundScope Smartpoint New reservation You have two choices from the booking screen: Transfer normal booking i.e. involving an airport or two addresses up to 5 addesses can be applied As directed journey is charged by the hour, allowing passenger to supply driver with an itinerary With many of the required details being pulled from the pnr, including passenger name, telephone details, date of travel, however if there is information missing, there will be a prompt to update or enter the correct information. Page 7
Address details can be selected from the address book tabs, including standard addresses, airports and train stations. To validate the address click on validate address and this will give you options to select. Once you are happy with all of the information entered, select Get quote Page 8
The system will then be looking for any service partners who are available to carry out the specific journey at the date and time requested and once it has the service partners available, it will look to the rate card to provide a price for the journey. It will also be looking to Googlemaps to retrieve the estimated time and mileage for the journey. The service partners will then be displayed in the following format, showing the price for the journey and the terms and conditions for each of those service partners. Page 9
If you try to continue with reservation without selecting a service partner, an error message will confirm the required selection. A credit card will need to be entered into the reservation, if one is not already included in the pnr Page 10
If you hover over the name of the service partner, this will give you a description of where the company are based and the types of vehicles they have in their fleet. Reviewing the terms and conditions of the service partner will provide a good comparison between the overall charging between service partners. Page 11
Once you have checked that all details in the reservation are correct and decided which service partner you would like to use, tick the box on the left hand side and then click on Accept You will then be asked to wait whilst the reservation is made Page 12
Once the reservation is made, you will be issued with a 7 digit reservation number which will be the number to use throughout the whole of the reservation. You will be given all details of the reservation in a summary format for a final check. Page 13
Should you wish to take further actions from this page such as printing the confirmation, copying to clipboard, booking a return journey, the same jounrye for a different date or time or a new booking, this can be done using the drop down menu at bottom left of the screen Page 14
Amending or cancelling a booking To make any changes to the reservation, there are tabs at the top right of the screen and selecting Amend/cancel reservation which will take you to the following screen showing details of any live journeys which can be amended. You will need to select a reservation before you can continue with an amendment or cancellation Page 15
This is done by adding a tick into the check box on the left hand side Once the Amend booking button is selected, this will show you the complete reservation and allow you to make the changes desired. Page 16
Once this has been done and you select Amend the changes will be saved. Only the current service partner will be shown in the selection screen. This is to avoid confusion created by cancellation and rebooks utilising different service partners. Page 17
Once you click on Accept, the reservation will be saved And you will receive confirmation of this with the following information Page 18
A new confirmation page will be generated with any changes made. To cancel a booking, select Cancel booking and once you receive the below prompt, select Yes Page 19
The system will then make the cancellation And a cancellation confirmation will be generated Page 20
Manual insert into GDS If there is an issue in the middle of the booking, and the data is not inserted into the GDS, we can then update the data into GDS through the GDS replay tool. We can retrieve the already created/existing booking by using the agent s email and pickup date. Once the bookings are displayed we need to select the booking which needs to be inserted into the GDS, else the prompt is shown to select at least one booking. Page 21
After the job is selected and clicked on the Insert into GDS button will insert the data into the GDS along with the success message prompt. If the booking is already cancelled and we are trying to insert the data into GDS and error prompt is displayed. Page 22
Edit Settings Should you wish to edit your user settings for GroundScope, please select the Edit settings tab To close the GroundScope Smartpoint App select the x in the top right corner Need to click on the Yes button to close the GroundScope Smartpoint App, No to continue. Page 23
Support Should you require any support of advice, please provide as much information as possible, including screenshots, to: Email: customerservices@groundscope.co.uk Tel: +44 845 680 9279 Troubleshooting In case Galileo is not installed properly along with the client id, then we need to uninstall Galileo along with Smartpoint and reinstall. Need to check Galileo SSL tunnel is running or not if we are not able to authenticate into the Galileo desktop. If the GroundScope plugin is not visible after adding the customer information also. Need to clear the plugins cache by using the command i.e. #DELETEPLUGINCACHE and the smart point needs to be restarted. Page 24