Implementing Cisco Unified Communications Manager Part 2, Volume 1

Implementing Cisco Unified Communications Manager Part 2, Volume 1 Course Introduction Learner Skills and Knowledge Course Goal and Course Flow Additional Cisco Glossary of Terms Your Training Curriculum Multisite Deployment Implementation Module Identifying Issues in a Multisite Deployment Multisite Deployment Issues Quality Issues Quality Issues Example: Jitter and Packet Drops Bandwidth Issues Example: Bandwidth Issues Bandwidth Issues Example: Voice and Data Traffic Competing for Bandwidth Bandwidth Issues Example: Load Caused by Centralized Media Services Availability Issues Availability Issues Example: IP WAN Failure Dial Plan Issues Example: Variable Length Numbering, E.164 Addressing, and DID Fixed vs. Variable Length Numbering Plans Detection of End of Dialing in Variable Length Numbering Plans Optimized Call Routing and PSTN Backup Example: TEHO Example: Overlapping and Nonconsecutive Numbers Various PSTN Requirements Issues Caused by Different PSTN Dialing Dial Plan Scalability Issues NAT and Security Issues Example: NAT Security Issues

Identifying Multisite Deployment Solutions Multisite Deployment Solution QoS QoS Advantages Solutions to Bandwidth Limitations Low Bandwidth Codecs and RTP Header Compression Codec Configuration in Cisco Unified Communications Manager Disabled Annunciator Local vs. Remote Conference Bridges Transcoders Guidelines for Transcoder Configuration Mixed Conference Bridge Multicast MOH from Branch Router Flash Multicast MOH from Branch Router Flash Example Multicast MOH from Branch Router Flash: Cisco IOS Configuration Example Alternatives to Multicast MOH from Branch Router Flash Preventing Too Many Calls by CAC Availability PSTN Backup MGCP Fallback: Normal Operation MGCP Fallback: Fallback Mode Fallback for IP Phones: Normal Operation Fallback for IP Phones: Fallback Mode Using CFUR to Reach Remote Site IP Phones Over the PSTN During WAN Failure Using CFUR to Reach Users of Unregistered Software IP Phones on Their Cell Phones Automated Alternate Routing Mobility Solutions Dial Plan Solutions Dial Plan Components in Multisite Deployments Globalized Call Routing Globalized Call Routing Three Phases Globalized Call Routing Advantages NAT and Security Solutions Cisco Unified Border Element in Flow Through Mode Implementing Multisite Connections Multisite Connection Options

Cisco Unified Communications Manager Connection Options Cisco IOS Gateway Protocol Functions Review Cisco IOS Gateway Protocol Comparison Review SIP Trunk Characteristics H.323 Trunk H.323 Trunk Comparison MCGP Gateway Implementation Review Cisco IOS Gateway MGCP Configuration Methods Review Configuring Cisco IOs Gateway for MCGP Example H.323 Gateway Implementation Review Cisco Unified Communications Manager H.323 Gateway Configuration Cisco IOS H.323 Gateway Configuration Trunk Implementation Gatekeeper Controlled ICT and H.225 Trunk Configuration Trunk Types Used by Special Applications SIP Trunk Implementation Intercluster and H.225 Trunk Implementation Cisco Unified Communications Manager Gatekeeper Controlled ICT and H.225 Trunk Configuration Implementing a Dial Plan for International Multisite Deployments Multisite Dial Plan Dial Plan Requirements for Multisite Deployments with Distributed Call Processing Dial Plan Scalability Solutions Implementing Site Codes for On Net Calls Digit Manipulation Requirements for Using Access and Site Codes Centralized Call Processing Deployments: Access and Site Codes Implementing PSTN Access in Cisco IOS Gateways PSTN Access Example ISDN TON Example: ISDN TON Calling Number Transformation of Incoming Call Implementing Selective PSTN Breakout Configuring IP Phones to Use Local PSTN Gateway Implementing PSTN Backup for On Net Intersite Calls Digit Manipulation Requirements for PSTN Backup of On Net Intersite Calls Implementing TEHO Considerations for Using Remote PSTN Gateways TEHO Example Without Local Route Groups TEHO Example with Local Route Groups

Implementing Globalized Call Routing Globalized Call Routing: Number Formats Normalization of Localized Call Ingress on Gateways Normalization of Localized Call Ingress from Phones Localized Call Egress at Gateways Localized Call Egress at Phones Globalized Call Routing Example: Emergency Dialing Considering Globalized Call Routing Interdependencies Globalized Call Routing TEHO Advantages Globalized Call Routing TEHO Example Module Module Self Check Module Self Check Answer Key Centralized Call Processing Redundancy Implementation Module Examining Remote Site Redundancy Options Remote Site Redundancy Remote Site Redundancy Technologies When to Use MGCP Fallback When to Use Cisco Unified SRST When to Use Cisco Unified Communications Manager Express in SRST Mode Cisco Unified SRST Operation Cisco Unified SRST Function: Switchover Signaling Cisco Unified SRST Function: Call Flow After Switchover Cisco Unified SRST Function: Switchback Cisco Unified SRST Timing MGCP Fallback Operation MGCP Gateway Fallback: Switchover MGCP Gateway Fallback: Switchback MGCP Gateway Fallback Process Cisco Unified SRST Versions and Feature Support Cisco Unified SRST 8.0 Platform Density Plus (+) Prefix and E.164 Support in Cisco Unified SRST Support for Multiple MOH Sources

Dial Plan Requirements for MGCP Fallback and Cisco Unified SRST Scenarios Ensure Connectivity for Remote Sites Ensure Connectivity from Main Site Using CFUR CFUR Considerations CFUR Interaction with Globalized Call Routing CFUR Example Without Globalized Call Routing CFUR Example with Globalized Call Routing Keeping Calling Privileges Active in SRST Mode Cisco Unified SRST Dial Plan Requirements Example Implementing SRST and MGCP Fallback MGCP Fallback and Cisco Unified SRST Configuration MGCP Fallback and Cisco Unified SRST Configuration Requirements Cisco Unified Communications Manager SRST Configuration Step 1: SRST Reference Step 2: Device Pool Cisco IOS Gateway SRST Configuration Steps 1 and 2: Enabling Cisco Unified SRST and Setting Cisco Unified SRST IP Address Steps 3 and 4: Setting Maximum Directory Numbers and Telephones Steps 5 and 6: Setting Maximum Directory Numbers Per Phone and Keepalive Timer Cisco Unified SRST Configuration Example Cisco IOS Gateway MGCP Gateway Fallback Configuration Steps 1 and 2: Enabling MGCP Fallback and Setting Fallback Service MGCP Fallback Configuration Example Cisco Unified Communications Manager Dial Plan Configuration for SRST Support Step 1: Define a CSS for CFUR Step 2: Setting Max Forward Unregistered Hops to DN Step 3: Configuring CFUR Cisco IOS Gateway MGCP Fallback and Cisco Unified SRST Dial Plan Configuration Additional SRST Dial Plan Requirements Cisco Unified SRST Dial Plan Commands: Dial Peer Cisco Unified SRST Dial Plan Commands: Open Numbering Plans Cisco Unified SRST Dial Plan Commands: Number Modification (Voice Translation Profiles) Cisco Unified SRST Dial Plan Commands: Number Modification (Voice Translation Rules) Cisco Unified SRST Dial Plan Commands: Number Modification (Profile Activation) Cisco Unified SRST Dial Plan Commands: COR Cisco Unified SRST Dial Plan Example

Implementing Cisco Unified Communications Manager Express in SRST Mode Cisco Unified Communications Manager Express Cisco Unified Communications Manager Express in SRST Mode When to Use Cisco Unified Communications Manager Express in SRST Mode Cisco Unified Communications Manager Express Features Important Cisco Unified Communications Manager Express Features General Configuration of Cisco Unified Communications Manager Express Cisco Unified Communications Manager Express: Basic Configuration Example Providing Phone Loads Cisco Unified Communications Manager Express: MOH Additional MOH Sources Additional Music on Hold Sources Configuration Example Configuration of Cisco Unified Communications Manager Express in SRST Mode Phone Provisioning Options Advantages of Cisco Unified Communications Manager Express in SRST Mode Phone Registration Process Configuring Cisco Unified Communications Manager Express in SRST Mode Cisco Unified Communications Manager Express in SRST Mode Configuration Example Module Module Self Check Module Self Check Answer Key Bandwidth Management and CAC Implementation Module Managing Bandwidth Bandwidth Management Cisco Unified Communications Manager Codec Configuration Review of Cisco Unified Communications Manager Codecs Example: Codec Configuration Local Conferences Bridge Implementation Example: Implementing Local Conference Bridges at Two Sites Transcoder Implementation Example: Implementing a Transcoder at the Main Site

Configuration Procedure for Implementing Transcoders Step 1: Add Transcoder Resource in Cisco Unified Communications Manager Step 2: Configure Transcoder Resource in Cisco IOS Software Multicast MOH from Branch Router Flash Implementation Multicast MOH from Branch Router Flash: Region Considerations Multicast MOH from Branch Router Flash: Address and Port Considerations Multicast MOH: Address and Port Increment Example Example: Implementing Multicast MOH from Branch Router Flash Configuration Procedure for Implementing Multicast MOH from Branch Router Flash Step 1: Enable Multicast Routing on Cisco IOS Routers Step 2a: Configure MOH Audio Sources for Multicast MOH Step 2b: Configure Multicast MOH in Cisco Unified Communications Manager Step 2c: Enabling Multicast MOH at the Media Resource Groups Step 3: Enable Multicast MOH from Branch Router Flash at the Branch Router Step 4a: Configure the Maximum Hops to Be Used for MOH RTP Packets Step 4b: Use IP ACL at IP WAN Router Interface Step 4c: Disable Multicast Routing on IP WAN Router Interface Implementing CAC CAC CAC in Cisco Unified Communications Manager Standard Locations Locations: Hub and Spoke Topology Locations: Full Mesh Topology Configuration Procedure for Implementing Locations Based CAC Locations Configuration Example: Hub and Spoke Topology Step 1: Configure Locations Step 2: Assign Locations to Devices RSVP Enabled Locations Three Call Legs with RSVP Enabled Locations Characteristics of Phone to RSVP Agent Call Legs Characteristics of RSVP Agent to RSVP Agent Call Leg How RSVP Works Configuration Procedure for Implementing RSVP Enabled Locations Based CAC Example: RSVP Enabled Locations Configuration Step 1: Configure RSVP Service Parameters Step 2: Configure RSVP Agents in Cisco IOS Software Step 3: Add RSVP Agents to Cisco Unified Communications Manager Step 4: Enable RSVP Between Location Pairs

Automated Alternate Routing AAR Characteristics AAR Example Without Local Route Groups and Globalized Numbers AAR Example with Local Route Groups and Globalized Numbers AAR Considerations AAR Configuration Procedure Step 1: Configure AAR Service Parameters Step 3: Configure AAR Groups Step 4: Configure Phones for AAR SIP Preconditions CAC Without SIP Preconditions CAC with SIP Preconditions SIP Preconditions Operation SIP Preconditions Call Flow Fallback from End to End RSVP to Local RSVP SIP Preconditions Configuration Procedure Step 2a: Configure SIP Profile Step 2b: Apply SIP Profile to Trunk H.323 Gatekeeper CAC Example: H.323 Gatekeeper Used for Call Routing (Address Resolution) Only Using an H.323 Gatekeeper for CAC Example: H.323 Gatekeeper Also Used for CAC Providing PSTN Backup for Calls Rejected by CAC Configuration Procedure for Implementing H.323 Gatekeeper Controlled Trunks with CAC Module Module Self Check Module Self Check Answer Key

Implementing Cisco Unified Communications Manager Part 2, Volume 2 Implementation of Features and Applications for Multisite Deployments Module Implementing Device Mobility Issues with Devices Roaming Between Sites Issues with Roaming Devices Using Device Mobility to Solve Roaming Device Issues Device Mobility Device Mobility Dynamic Phone Configuration Parameters Device Mobility Dynamic Configuration by Location Dependent Device Pools Device Mobility Configuration Elements Relationship of Device Mobility Configuration Elements Device Mobility Operation Device Mobility Operation: Flowchart Device Mobility Considerations Device Mobility and Calling Search Spaces Examples of Call Routing Paths Based on Device Mobility Groups and TEHO Device Mobility Interaction with Globalized Call Routing Advantages of Using Local Route Groups and Globalized Call Routing Example: No Globalized Call Routing Different Device Mobility Groups Example: No Globalized Call Routing Same Device Mobility Group Example: Globalized Call Routing Device Mobility Configuration Steps 1 and 2: Configure Physical Locations and Device Mobility Groups Step 3: Configure Device Pools Step 4: Configure Device Mobility Infos Step 5a: Set the Device Mobility Mode Cisco Call Manager Service Parameter Step 5b: Set the Device Mobility Mode for Individual Phones Implementing Cisco Extension Mobility Issues with Users Roaming Between Sites Issues of Roaming Users Cisco Extension Mobility Solves Issues of Roaming Users Cisco Extension Mobility

Cisco Extension Mobility: Dynamic Phone Configuration Parameters Cisco Extension Mobility: Dynamic Phone Configuration by Device Profiles Cisco Extension Mobility Configuration Elements Relationship of Cisco Extension Mobility Configuration Elements Cisco Extension Mobility Operation Issues in Environments with Difference Phone Models Default Device Profile and Feature Safe How Cisco Extension Mobility Handles Phone Model Differences Cisco Extension Mobility and CSSs Alternatives for Mismatching Phone Models and CSS Implementations Cisco Extension Mobility Configuration Step 1: Activate the Cisco Extension Mobility Service Step 2: Set Cisco Extension Mobility Service Parameters Step 3: Add the Cisco Extension Mobility Phone Service Step 4: Create Default Device Profiles Step 5a: Create Device Profiles Step 5b: Subscribe Device Profile to Cisco Extension Mobility Phone Service Step 6: Associate Users with Device Profiles Step 7a: Configure Phones for Cisco Extension Mobility Step 7b: Subscribe Phone to Cisco Extension Mobility Phone Service Module Module Self Check Module Self Check Answer Key Call Control Discovery Module Implementing SAF and CCD SAF and CCD Dial Plan Scalability Issues in Large Networks Scalable Dial Plan Solution for Large Networks Call Control Discovery SAF Characteristics SAF Client Types SAF Message Components SAF Routing Characteristics

SAF Neighbor Relationships SAF Client and SAF Forwarder Functions CCD Characteristics CCD Characteristics CCD Services in Cisco Unified Communications Manager Processing Received Routes in Cisco Unified Communications Manager CCD Operation CCD Propagation of HQ Routes CCD Propagation of BR Routes CCD Call from HQ to BR CCD Link Failure at BR CCD Call from HQ to BR During Link Failure SAF and CCD Implementation External SAF Client Configuration Elements Relationship of External SAF Client Configuration Elements Internal SAF Client Configuration Elements Relationships of Internal SAF Client Configuration Elements SAF Forwarder Configuration Procedure Step 1: Configure SAF Forwarder Step 2: Configure SAF Forwarder to Support External SAF Clients External SAF Client Configuration Procedure Step 1: Configure SAF Security Profile Step 2: Configure SAF Forwarder Step 3: Configure SAF Trunk Step 4: Configure Hosted DN Group Step 5: Configure Hosted DN Pattern Step 6: Configure CCD Advertising Service Step 7: Configure CCD Requesting Service and Partition Step 8: Configure CCD Blocked Learned Patterns Step 9: Configure CCD Feature Parameters Internal SAF Client Configuration Procedure Step 1: Configure Trunk Profile Step 2: Configure Directory Number Blocks Step 3: Configure Call Control Profile Step 4: Configure Advertising Service Step 5: Configure Requesting Service Step 6: Configure VoIP Dial Peer CCD Considerations Monitoring Learned Routes in Cisco Unified Communications Manager Monitoring Learned Routes in Cisco Unified Communications Manager Express CCD PSTN Backup CSS

SRST Considerations CCD and Static Routing Integration Considerations Cisco IOS SAF Client Considerations When Using Globalized Call Routing Solution for PSTN Backup Advertised in E.164 Format Without Leading + TEHO Considerations Trunk Considerations When Using Globalized Call Routing Cisco Unified Communications Manager Clusters and CCD Configuration Modes Other SAF and CCD Considerations Module Module Self Check Module Self Check Answer Key

Implementing Cisco Unified Communications Manager Part 2 Lab Guide This guide presents the instructions and other information concerning the lab activities for this course. You can find the solutions in the Lab Activity Answer Key Outline This guide includes these activities: Lab 1 1: Implementing Basic Multisite Connections Lab 1 2: Implementing a Dial Plan for International Multisite Deployments Lab 2 1: Implementing SRST and MGCP Fallback Lab 2 2: Implementing Cisco Unified Communications Manager Express in SRST Mode Lab 3 1: Implementing Bandwidth Management Lab 3 2: Implementing CAC Lab 4 1: Implementing Device Mobility Lab 4 2: Implementing Cisco Extension Mobility Lab 5 1: Implementing Cisco SAF and CCD Answer Key