Mdle FAQs Student view Scenari #1 If yu receive an errr message, please take nte f the particular wrding take a screen sht if pssible and send this alng with an brief explanatin f what yu have tried t: client-services@cstudies.ubc.ca Unable t access the Mdle site This may be a URL r a passwrd issue. Please try this URL scenari first befre mving t passwrd reset. Are yu enrlled in a class that is currently active? Which subject area is the curse yu are enrlled in? The Mdle URL may be different depending n the curse. Finding the crrect Mdle URL Mdle is best supprted n Firefx: TMaP curses: http://nline.tmap.cstudies.ubc.ca Business Analysis Digital Analytics (English) Digital Cntent and Cmmunicatins Digital Strategy Prgram Management Prject Management Scial Media Sustainability: http://nline.sustainability.cstudies.ubc.ca German editin f Digital Analytics: http://nline.deutschda.cstudies.ubc.ca/ 2013 The University f British Clumbia 1
Scenari #2 Unable t lgin t Mdle due t passwrd Please review the fllwing: Are yu enrlled in a curse that is currently active? See scenari #1 and cnfirm the Mdle URL. Are yu using a UBC r wrk email? Depending n the email filter and security features set up by yur IT administratr, this may take a few hurs. If yu receive an errr message, please nte the wrding f the errr message lk fr alternate scenari if applicable. Yu have tried the passwrd reset buttn (ne r mre times) If yu d nt recall the email yu used, r have tried the passwrd reset mre than nce, please cntact Client Services during ffice hurs at 604-822-1420 r clientservices@cstudies.ubc.ca t have the passwrd manually reset. Please prvide yur name, and the curse infrmatin alng with a nte detailing the issue. Hw Frgtten yur username r passwrd? wrks Using a third party email address (such as Gmail, Htmail, Yah, etc.) is recmmended. Messages that are sent t yu thrugh the Mdle server may be rejected by servers that are prtected by a firewall as in the case with many business rganizatins. Using a "ubc.ca" email accunt may result in delays in receiving Mdle emails. 1. g t the apprpriate Mdle lgin page 2. click n Frgtten yur username r passwrd? 3. enter yur username r yur email int the apprpriate field and click, Search 2013 The University f British Clumbia 2
4. review and click, Cntinue (back t lgin page) 5. check yur email fr an autmatically generated reply cnfirming that yu requested a passwrd reset 6. click n the link (r cpy it t Firefx), and be redirected t the Mdle passwrd reset 2013 The University f British Clumbia 3
7. check yur email fr an autmatically generated email that cntains yur reset passwrd 8. click n the link and reset yur passwrd (fllwing the frmatting guidelines) 2013 The University f British Clumbia 4
Scenari #3 File did nt uplad t Mdle Please review the fllwing: Did yu receive an errr message when yu tried t lgin, and what was the wrding f the errr message? Review the steps belw n submitting an assignment. Cntact the nline tutr if a deadline is invlved that may affect yur cursewrk. Submitting an assignment: Review the Instructins fr Submissin at the tp f the assignment page. 1. scrll t the bttm f the assignment page, click "Uplad files" 2. click Add 3. in the "File picker" windw, click "Uplad a file" 2013 The University f British Clumbia 5
4. click "Brwse" and chse a file yu want t submit. Click "Uplad this file" 5. click "Save changes" 6. cnfirm that the file is in the Submissin bx Scenari #4 Unable t find prfile in Mdle Lcate the Settings blck which may be lcated n the left-hand clumn f the page, r n the upper left side f the screen. 1. in the Settings blck, click the "My prfile settings" link t shw the ptins available 2. click "Edit prfile" t pen the page T change the email address n file, please email the request t client-services@cstudies.ubc.ca r call 604-822-1420 during ffice hurs (Mnday Friday frm 8:30am t 4:30pm). 2013 The University f British Clumbia 6