Cisco WebEx Audio Offering - PDF Free Download

Data Sheet Cisco WebEx Audio Offering Product Overview Cisco Unified Communications solutions enable collaboration so that organizations can quickly adapt to market changes while increasing productivity, improving competitive advantage through speed and innovation, and delivering an interactive multimedia experience. With Cisco, they can do so across any workspace more securely, and with optimal quality and capacity to meet almost any need. The audio option available with Cisco WebEx products promotes efficient discussions among participants by providing an integrated experience. The cloud-based option provides a broad coverage footprint with toll, toll-free, and call-me capabilities. Cisco WebEx web conferencing with the audio option can operate on a wide variety of devices, including cell phones, IP phones, and softphones, connecting locally, globally, and as voice over IP (VoIP) all in the same session. Cost-Effective Conferencing Solution with Audio Cisco WebEx technology offers a flexible, high-performance platform of products for organizations of any size that want to deploy online meetings with audio conferencing. The audio option is designed to attach to a Cisco WebEx meeting product purchased from Cisco, such as Cisco WebEx meeting applications; it is not a standalone product. Cisco WebEx Audio works seamlessly with Cisco WebEx Video to provide a cost-effective video conference solution to anyone with a video endpoint. The audio solution enables camera switching when used with webcams. As each participant speaks, the featured webcam switches to show the speaker. The solution helps organizations promote effective communication and collaboration by allowing people to meet at anytime from anywhere without the expense and inefficiencies of travel. Educational institutions and organizations can conduct efficient training and educational programs that extend beyond the campus environment. Doctors can consult specialists from any part of the world to provide the best care for their patients. Organizations can build trust and stronger relationships with remote staff and customers through more frequent communications while lowering expenses and enabling carbon-reduction initiatives through travel reduction. Table 1 outlines the features and benefits of Cisco WebEx Audio. Table 1. Feature Features and Benefits Benefit Global access Scalability Conference management 27-country access for toll call-in 47-country access for toll-free call-in 195-country access for call-me VoIP available where regulators allow Total audio capacities are 1000 total participants in a single meeting: up to 500 on phones and up to 500 on VoIP The solution offers powerful conference control for management of active conferences, allowing moderators to: Use the active talker indicator for positive identification of the speaker Add or drop participants in a conference Mute audio from a selected participant Use the conference lock feature Terminate a conference 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 19

Feature Audio on entry and exit Compatibility Personal conferencing Benefit Optionally announce name, play beep, or allow silent entry and exit Optionally mute participants on entry Works with all Cisco WebEx services Supports mobility clients Supports Network-Based Recording (NBR) and tracking codes Users may choose to start meetings from audio and use the service as an option Important Information Regarding Audio Services Availability for sale: Cisco WebEx Audio is not available for sale to customers with billing addresses in the following countries: Algeria, Armenia, Bahrain, China, Georgia, Jordan, Kuwait, Kyrgyzstan, Lebanon, Oman, Russia, Tajikistan, Turkey, Turkmenistan, Uzbekistan, and Yemen. Customers based in these locations can purchase integrated audio from an authorized TSP (teleconferencing service provider) partner or (Cloud Connected Audio Service Provider (CCA-SP) partner. Integrated VoIP: Customers with billing addresses in the following countries will not be provisioned with Cisco WebEx VoIP capabilities: India, Algeria, Kuwait, Lebanon, and Yemen. We advise that VoIP should not be used by users from within these countries. However, Cisco WebEx is not aware of the location of each user, and hence Cisco WebEx does not (cannot) specifically prevent VoIP from working based on location. Country coverage: Due to rapidly changing and unpredictable global telecommunications laws and regulations, availability of certain Cisco WebEx Audio services and related offerings may become restricted. While Cisco WebEx routinely monitors applicable telecommunications law and regulations in an attempt to readily adapt to changing legal environments, Cisco WebEx reserves the right to modify its Country Coverage Listing for all affected Cisco WebEx Audio offerings, without notice, as necessary to meet all country legal requirements. Currently, the Cisco WebEx Audio services for committed and uncommitted billing, fixed-monthly-rate audio, and shared meeting audio subscriptions that may be affected under these circumstances are: Bridge country/domestic toll call-in Bridge country/domestic toll-free call-in Bridge country/domestic callback/call-me Global toll-free call-in Global toll call-in Global callback/call-me Toll user, toll plus user, and toll plus international user fixed-monthly-rate offers Toll user and toll plus user shared audio offers Integrated VoIP Bridge country is defined based on the customer s provisioned Cisco WebEx site locale, which is normally based on the customer s billing address and time zone. There are four (4) Cisco WebEx Audio bridge countries: United States, United Kingdom, Singapore, and India. Cisco WebEx Audio services are provided and billed at the bridge country rates for each of these countries as follows: United States: For customers that are provisioned in the United States, bridge country services and rates apply to U.S. toll and toll-free dial-in, and to the United States and Canada for callback. 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 2 of 19

United Kingdom: For customers that are provisioned in the United Kingdom, bridge country services and rates apply to U.K. toll and toll-free dial-in and U.K. callback. Singapore: For customers that are provisioned in Singapore, bridge country services and rates apply to Singapore toll and toll-free dial-in, U.S. toll and toll-free dial-in, and to Singapore for callback. India: Bridge country services and rates apply to India toll and toll-free dial-in and India callback. Please note that provisioning to the India bridge is restricted to customers located in India that are served by the Cisco India sales team, and that Cisco WebEx Audio served from India has separate pricing from audio served from the U.S., U.K., and Singapore. Refer to Tables 2 through 6 for the supported country coverage for each service. Table 2. Global Toll Call-In and Global Toll-Free Call-In Coverage This table applies to Cisco WebEx Audio global toll call-in service and global toll-free call-in service, available for committed and uncommitted billing models. Available Call-In Global Footprint for Minute-Based Services Country Toll Toll-Free Australia Yes Yes Austria Yes Yes Belgium Yes Yes Brazil No Yes Bulgaria No Yes Canada Yes Yes China No Yes Croatia No Yes Czech Republic Yes Yes Denmark Yes Yes Estonia No Yes Finland Yes Yes France Yes Yes Germany Yes Yes Greece No Yes Hong Kong Yes Yes Hungary Yes Yes Iceland No Yes India No Yes Indonesia No Yes Ireland Yes Yes Israel No Yes Italy Yes Yes Japan Yes Yes Latvia No Yes Lithuania No Yes Luxembourg Yes Yes Malaysia No Yes 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 3 of 19

Available Call-In Global Footprint for Minute-Based Services Mexico No Yes Netherlands Yes Yes New Zealand Yes Yes Norway Yes Yes Poland Yes Yes Portugal No Yes Romania No Yes Russia Yes Yes Singapore Yes Yes Slovakia No Yes South Africa Yes Yes South Korea No Yes Spain Yes Yes Sweden Yes Yes Switzerland Yes Yes Taiwan No Yes Thailand No Yes United Kingdom Yes Yes USA Yes Yes Table 3. Global Call-Me/Callback Coverage This table applies to Cisco WebEx Audio global callback/call-me services, available for committed and uncommitted billing models. Call-Me/Callback Global Availability Footprint for Minute-Based Service Afghanistan Czech Republic Japan Palau Uzbekistan Albania Democratic Republic of the Congo Jordan Panama Vanuatu American Samoa Denmark Kazakhstan Papua New Guinea Vatican City Andorra Djibouti Kenya Paraguay Venezuela Angola Dominica Korea, South Peru Vietnam Anguilla Dominican Republic Kyrgyzstan Philippines Western Samoa Antigua (including Barbuda) Ecuador Laos Poland Zambia Argentina Egypt outside Cairo Latvia Portugal Zimbabwe Armenia El Salvador Lesotho Puerto Rico Aruba Equatorial Guinea Liberia Qatar Australia Eritrea Libya Romania Austria Estonia Liechtenstein Russia Azerbaijan Ethiopia Lithuania Rwanda Bahamas Faeroe Islands Luxembourg Serbia Bahrain Fiji Islands Macao St Kitts and Nevis Bangladesh Finland Macedonia St Lucia Barbados France Malawi St Pierre and Miguelon Belarus French Depts. (Indian Ocean) Malaysia St Vincent Belgium French Guiana Maldives San Marino 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 4 of 19

Call-Me/Callback Global Availability Footprint for Minute-Based Service Belize French Polynesia Mali Senegal Republic Benin Gabon Republic Malta Seychelles Islands Bermuda Gambia Marshall Islands Singapore Bhutan Georgia Mauritania Slovakia Bolivia Germany Mauritius Slovenia Bosnia-Herzegovina Ghana Mayotte Island South Africa Botswana Gibraltar Mexico Spain Brazil Greece Micronesia Sri Lanka British Virgin Islands Grenada Moldova Sudan Brunei Guadeloupe Monaco Suriname Bulgaria Guatemala Mongolia Swaziland Burkina Faso Guinea-Bissau Montserrat Sweden Burundi Guinea Morocco Switzerland Cambodia Guyana Mozambique Syria Cameroon Haiti Myanmar Taiwan Canada Honduras Namibia Tajikistan Cape Verde Island Hong Kong Nepal Tanzania Cayman Islands Hungary Netherlands Thailand Central African Republic Iceland Netherlands Antilles Trinidad and Tobago Chad Republic India New Caledonia Tunisia Chile Indonesia New Zealand Turkey China Iran Nicaragua Turkmenistan Colombia Iraq Niger Turks and Caicos Comoros Ireland Norfolk Island Uganda Congo Israel Northern Mariana Islands Ukraine Costa Rica Italy Norway United Kingdom Croatia Ivory Coast Oman United States of America Cyprus Jamaica Pakistan Uruguay Table 4. Cisco WebEx Audio Country Coverage for Toll Named User and Toll Shared Audio Offers This table is applicable to the toll named user, toll named user (employee count), toll active user fixed monthly rate, and toll shared audio offer for Cisco WebEx Audio services. Country Coverage for Toll Named User Offers Country Toll Dial-In Call-Me/Callback Toll-Free Dial-In Australia Yes No No Austria Yes No No Belgium Yes No No Canada Yes No No Czech Republic Yes No No Denmark Yes No No Finland Yes No No France Yes No No Germany Yes No No 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 5 of 19

Country Coverage for Toll Named User Offers Hong Kong Yes No No Hungary Yes No No Ireland Yes No No Italy Yes No No Japan Yes No No Luxembourg Yes No No Netherlands Yes No No New Zealand Yes No No Norway Yes No No Poland Yes No No Russia Yes No No Singapore Yes No No South Africa Yes No No Spain Yes No No Sweden Yes No No Switzerland Yes No No United Kingdom Yes No No USA (aka US/Canada ) Yes No No Table 5. Cisco WebEx Audio Country Coverage for Toll Plus Named User and Toll Plus Shared Audio Offers This table is applicable to the toll plus named user, toll plus named user (employee count), toll plus active user fixed monthly rate, and toll plus shared audio offer for Cisco WebEx Audio services. Country Coverage for Toll Plus Named User Offers Country Toll Dial-In Call-Me/Callback Toll-Free Dial-In Australia Yes No No Austria Yes No No Belgium Yes No No Canada Yes Yes * No Czech Republic Yes No No Denmark Yes No No Finland Yes No No France Yes No No Germany Yes No No Hong Kong Yes No No Hungary Yes No No Ireland Yes No No India No Yes * No Italy Yes No No Japan Yes No No Luxembourg Yes No No Netherlands Yes No No New Zealand Yes No No Norway Yes No No 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 6 of 19

Country Coverage for Toll Plus Named User Offers Poland Yes No No Russia Yes No No Singapore Yes Yes * No South Africa Yes No No Spain Yes No No Sweden Yes No No Switzerland Yes No No United Kingdom Yes Yes * No USA (aka US/Canada ) Yes Yes * No * Call-back coverage is available for the provisioned bridge country, which is one of the following: the United States and Canada or the United Kingdom or Singapore or India. Bridge country is defined based on the customer s provisioned Cisco WebEx site locale, which is normally based on the customer s billing address and time zone; please note that provisioning to the India bridge is restricted to customers with headquarters in India. Table 6. Cisco WebEx Audio Country Coverage for Toll Plus International Named User Offers This table is applicable to the toll plus international named user, toll plus international named user (employee count), and toll plus international active user fixed-monthly-rate Cisco WebEx Audio services. Country Coverage for Toll Plus International Named User Offers Country Toll Dial-In Call-Me/Callback Toll-Free Dial-In Albania No Yes No Argentina No Yes No Australia Yes Yes No Austria Yes Yes No Bahamas No Yes No Bangladesh No Yes No Belgium Yes Yes No Bermuda No Yes No Brazil No Yes No Canada Yes Yes No Chile No Yes No China No Yes No Colombia No Yes No Costa Rica No Yes No Croatia No Yes No Cyprus No Yes No Czech Republic Yes Yes No Denmark Yes Yes No Estonia No Yes No Finland Yes Yes No France Yes Yes No Georgia No Yes No 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 7 of 19

Country Coverage for Toll Plus International Named User Offers Germany Yes Yes No Greece No Yes No Hong Kong Yes Yes No Hungary Yes Yes No Iceland No Yes No India No Yes No Indonesia No Yes No Iraq No Yes No Ireland Yes Yes No Israel No Yes No Italy Yes Yes No Japan Yes Yes No Jordan No Yes No Kazakhstan No Yes No Latvia No Yes No Lithuania No Yes No Luxembourg Yes Yes No Malaysia No Yes No Mexico No Yes No Moldova No Yes No Netherlands Yes Yes No New Zealand Yes Yes No Norway Yes Yes No Pakistan No Yes No Panama No Yes No Paraguay No Yes No Peru No Yes No Poland Yes Yes No Portugal No Yes No Puerto Rico No Yes No Romania No Yes No Russia Yes Yes No Singapore Yes Yes No Slovakia No Yes No Slovenia No Yes No South Africa Yes Yes No South Korea No Yes No Spain Yes Yes No Sweden Yes Yes No Switzerland Yes Yes No Taiwan No Yes No Thailand No Yes No Turkey No Yes No United Kingdom Yes Yes No 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 8 of 19

Country Coverage for Toll Plus International Named User Offers U.S. Virgin Islands No Yes No United States Yes Yes No Uzbekistan No Yes No Venezuela No Yes No Vietnam No Yes No Cisco Unified Communications Services Cisco and our certified partners can help you deploy a highly secure, resilient Cisco Unified Communications solution that meets aggressive deployment schedules and accelerates business advantage. The Cisco portfolio of the services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks. The unique Cisco lifecycle approach to services defines the requisite activities at each phase of the solution lifecycle. Customized planning and design services focus on creating a solution that meets your business needs. Award-winning technical support increases operational efficiency. Remote management services simplify day-to- day operations, and optimization services enhance solution performance as your business needs change. Pricing Inquires Please contact your Cisco reseller or Cisco account team representative for pricing. Cisco WebEx Direct and GRA Partner Audio Available directly from Cisco WebEx or through Cisco WebEx global resellers (GRA). Cisco WebEx Audio in Cisco SaaS Subscription, Cisco Spark Offers (A-SPK SKUs) Available from authorized Cisco partners. Cisco WebEx Audio in Cisco SaaS Subscriptions, Cisco Spark with Cisco WebEx Offers (A-WX SKUs) Available from authorized Cisco partners. Cisco WebEx GPL Audio in GPL Offers (L-WBX SKUs) Available from authorized Cisco partners. Packaged as monthly minutes, Cisco WebEx Audio is sold as equivalent minutes to allow for conversion to global rates, for toll, toll-free, and call-me services. How Much Cisco WebEx GPL Audio Do I Need? Cisco WebEx GPL Audio users typically use about 500 minutes per month for each host license. If five people attended a meeting for 1 hour, the meeting would require 300 audio minutes (that is, 5 audio users multiplied by 60 minutes equals 300 minutes).the service is available in 5000-minute blocks or the equivalent usage of 10 average hosts. Cisco WebEx GPL Audio minutes are equivalent minutes, and the service supports several call types and many countries. Each combination of country and call type may use a different amount of equivalent minutes. If, in the previous example, one of the callers used a French toll-free number to join the meeting, because that global call costs more, more equivalent minutes would be consumed. 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 9 of 19

A French toll-free minute is equivalent to 1.5972 U.S. toll-free minutes, so if the user were in the meeting for 60 minutes, that call would consume about 96 equivalent minutes. In estimating how much Cisco WebEx Audio you need, be sure to look at what you believe the calling patterns will be. Tables 7 through 9 list all of the ratios that are used to track usage. You will find ratios that are greater than 1 and many that are less than 1. In general, toll calls have ratios that are less than 1. Looking back at our French example, if the user used toll rather than toll-free, that 60 minutes of actual calling would have consumed about 23 equivalent minutes (the ratio for French toll is 0.3748 U.S. toll-free minutes). These ratios are constant for all customers. Table 7 lists equivalent minute ratios for toll-free calls; Table 8 lists equivalent minute ratios for toll calls; and Table 9 lists equivalent minute ratios for call-me calls. How to Purchase More Cisco WebEx GPL Audio If you use more than your committed minutes, your service will still continue. As part of the Cisco WebEx GPL Audio service, purchasers are required to complete an overage agreement. At the end of each month we will calculate the equivalent minutes used, subtract the committed equivalent minutes, and invoice for the difference. Overage minutes minutes in excess of the commitment are billed at $0.12 per minute. Cisco WebEx GPL Audio minutes are available in 5000-minute blocks. The meeting service includes a dashboard so that usage can be tracked. If the commitment is close to being exhausted, simply contact your sales representative and increase your commitment. New commitments apply to the current month. How Long Are Minutes Usable? Each 5000-minute block is available for one month. Minutes must be consumed each month, and they do not roll over to the next month; they are not trued up. What Term Should Be Selected? Cisco WebEx GPL Audio service must be associated with a new or existing Cisco WebEx data service purchased from the Cisco Global Price List (GPL). The audio service must co-terminate with the Cisco WebEx data service. If a 2-year contract for Cisco WebEx data service began 6 months ago and you wish to add Cisco WebEx GPL Audio service, you must select the 18-month SKU. There are four annual SKUs for use with new Cisco WebEx web conferencing services; they include 1, 2, 3, and 5 years. There are 60 monthly SKUs to provide co-termination of the audio service for up to 5 years (60 months). Please refer to Table 10 for a complete list of SKUs. Tables 7 through 9 list the ratios that will be applied for toll-free, toll, and call-me calling in the supported countries. Note: Not all countries listed in these tables may be available in all versions of the Cisco WebEx product. Refer to your product for the applicable country coverage listing. Table 7. Toll-Free Ratios Country Ratio Domestic 1 Australia 1.0277 Austria 3.1040 Belgium 2.2931 Brazil 4.2853 Bulgaria 10.1530 Canada 0.7309 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 10 of 19

Country Ratio China 11.8480 Croatia 8.5772 Czech Republic 2.6822 Denmark 1.2425 Estonia 2.0986 Finland 7.7017 France 1.5927 Germany 2.0986 Greece 2.2931 Hong Kong 2.0986 Hungary 2.7990 Iceland 4.3223 India 6.6511 Indonesia 10.6200 Ireland 5.0169 Israel 2.9740 Italy 1.0285 Japan 7.5266 Latvia 3.8495 Lithuania 7.0013 Luxembourg 1.5733 Malaysia 2.4488 Mexico 3.4604 Netherlands 2.0122 New Zealand 1.7484 Norway 3.8145 Poland 2.0110 Portugal 3.4643 Romania 4.5499 Russia 2.7990 Singapore, Republic of 0.9561 Slovakia 4.1997 South Africa 5.9507 South Korea 2.7990 Spain 3.6550 Sweden 3.4604 Switzerland 2.1764 Taiwan 5.2503 Thailand 7.8184 United Kingdom 0.7309 United States of America 0.7309 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 11 of 19

Table 8. Toll Ratios Country Ratio Domestic 0.3736 Australia 0.3748 Austria 0.3748 Belgium 0.3748 Canada 0.3748 Czech Republic 0.3748 Denmark 0.3748 Finland 0.3748 France 0.3748 Germany 0.3748 Hong Kong 0.3748 Hungary 0.3748 Ireland 0.3748 Italy 0.3748 Japan 0.3748 Luxembourg 0.3748 Netherlands 0.3748 New Zealand 0.3748 Norway 0.3748 Poland 0.3748 Russia 0.3748 Singapore 0.3748 South Africa 0.3748 Spain 0.3748 Sweden 0.3748 Switzerland 0.3748 United Kingdom 0.3748 U.S.A. 0.3748 Table 9. Call-Me Ratios Country Ratio Domestic 1 Afghanistan 3.6814 Albania 2.3691 American Samoa 2.6159 Andorra 1.3812 Angola 1.7376 Anguilla 5.6199 Antigua (Including Barbuda) 5.4858 Argentina 4.3535 Armenia 4.5672 Aruba 5.9135 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 12 of 19

Country Ratio Australia 2.9597 Austria 1.5167 Azerbaijan 6.9542 Bahamas 1.8344 Bahrain 2.2869 Bangladesh 1.7497 Barbados 3.0844 Belarus 9.0705 Belgium 4.0518 Belize 8.7319 Benin 6.6021 Bermuda 1.8708 Bhutan 4.1490 Bolivia 4.4643 Bosnia-Herzegovina 7.7666 Botswana 6.0717 Brazil 6.8432 British Virgin Islands 6.2321 Brunei 1.3159 Bulgaria 8.1153 Burkina Faso 8.3198 Burundi 4.7839 Cambodia 2.4909 Cameroon 7.3896 Canada 0.6426 Cape Verde Islands 8.2055 Cayman Islands 5.1042 Central African Republic 3.0717 Chad, Republic of 6.3508 Chile 5.0483 China 0.8838 Colombia 2.0551 Comoros 15.7553 Congo 13.9990 Costa Rica 2.2034 Croatia 4.7212 Cyprus 1.1652 Czech Republic 5.8068 Democratic Republic of the Congo 10.2280 Denmark 3.7417 Djibouti 13.5918 Dominica 6.5189 Dominican Republic 2.6655 Ecuador 4.9938 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 13 of 19

Country Ratio Egypt 4.1960 El Salvador 7.0192 Equatorial Guinea 10.1072 Eritrea 10.1063 Estonia 6.2514 Ethiopia 9.1053 Faroe Islands 4.3311 Fiji Islands 13.1174 Finland 2.4407 France 2.1649 French Depts. (Indian Ocean) 8.8567 French Guiana 4.9035 French Polynesia 10.2091 Gabon 6.3227 Gambia 15.2778 Georgia 2.7790 Germany 2.9013 Ghana 5.1533 Gibraltar 9.0520 Greece 2.6684 Grenada 5.8416 Guadeloupe 5.3818 Guatemala 4.3360 Guinea 14.9944 Guinea-Bissau 17.3993 Guyana 10.2469 Haiti 8.8622 Honduras 7.1673 Hong Kong 1.1632 Hungary 3.3674 Iceland 4.0551 India 1.0321 Indonesia 2.8607 Iran 3.8327 Iraq 3.0689 Ireland 3.8985 Israel 8.4915 Italy 2.1188 Ivory Coast 7.5407 Jamaica 6.0897 Japan 4.5877 Jordan 2.5025 Kazakhstan 2.9035 Kenya 4.9615 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 14 of 19

Country Ratio Kyrgyzstan 4.5689 Laos 2.3879 Latvia 3.6947 Lesotho 5.5753 Liberia 13.1620 Libya 9.6695 Liechtenstein 11.0336 Lithuania 3.1795 Luxembourg 3.3787 Macau 1.4418 Macedonia 7.1596 Malawi 3.6263 Malaysia 1.0554 Maldives 7.6522 Mali 9.1180 Malta 4.3581 Marshall Islands 1.5188 Mauritania 3.6336 Mauritius 3.6336 Mayotte Island 6.4184 Mexico 3.4098 Micronesia 1.1375 Moldova 5.9598 Monaco 4.8515 Mongolia 2.7237 Montserrat 5.9701 Morocco 8.9550 Mozambique 5.6806 Myanmar (Burma) 13.9742 Namibia 5.1412 Nepal 6.1378 Netherlands 3.1824 Netherlands Antilles 3.9508 New Caledonia 2.5811 New Zealand 5.4996 Nicaragua 7.2682 Niger 7.4343 Norfolk Island 1.1258 Northern Mariana Islands 1.5188 Norway 3.7389 Oman 7.4123 Pakistan 2.9039 Palau 8.7814 Panama 4.6651 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 15 of 19

Country Ratio Papua New Guinea 23.3605 Paraguay 2.3219 Peru 4.8093 Philippines 5.5260 Poland 2.5634 Portugal 4.0973 Puerto Rico 0.6822 Qatar 6.7120 Romania 3.5849 Russia 1.6814 Rwanda 5.5677 San Marino 8.2450 Senegal 7.5020 Serbia 3.7483 Seychelles Islands 3.6237 Singapore 0.8846 Slovakia 3.7957 Slovenia 3.7237 South Africa 5.2567 South Korea 1.1766 Spain 2.6026 Sri Lanka 4.0622 St. Kitts & Nevis 7.2125 St. Lucia 4.9246 St. Pierre & Miquelon 3.9481 St. Vincent & Grenadines 4.9318 Sudan 6.9038 Suriname 6.5275 Swaziland 5.2261 Sweden 1.5685 Switzerland 4.2683 Syria 4.4955 Taiwan 3.2485 Tajikistan 4.1607 Tanzania 5.1286 Thailand 1.5992 Trinidad & Tobago 3.0726 Tunisia 9.9412 Turkey 2.6775 Turkmenistan 4.3562 Turks & Caicos 6.0580 U.S.A. 0.7367 Uganda 4.8861 Ukraine 4.0294 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 16 of 19

Country Ratio United Kingdom 0.7367 Uruguay 4.7793 Uzbekistan 1.5249 Vanuatu, Republic of 1.4098 Vatican City 5.6005 Venezuela 2.8802 Vietnam 2.0721 Western Samoa 7.4517 Zambia 4.6941 Zimbabwe 6.2741 Table 10 lists all of the Cisco WebEx Audio SKUs in blocks of 5000 minutes per month. The SKUs range from a minimum of 1 month to a maximum of 60 months. Table 10. Cisco WebEx Audio SKUs L-WBX-AUDIO-5K L-WBX-AU-5K-M60 L-WBX-AU-5K-M59 L-WBX-AU-5K-M58 L-WBX-AU-5K-M57 L-WBX-AU-5K-M56 L-WBX-AU-5K-M55 L-WBX-AU-5K-M54 L-WBX-AU-5K-M53 L-WBX-AU-5K-M52 L-WBX-AU-5K-M51 L-WBX-AU-5K-M50 L-WBX-AU-5K-M49 L-WBX-AU-5K-M48 L-WBX-AU-5K-M47 L-WBX-AU-5K-M46 L-WBX-AU-5K-M45 L-WBX-AU-5K-M44 L-WBX-AU-5K-M43 L-WBX-AU-5K-M42 L-WBX-AU-5K-M41 L-WBX-AU-5K-M40 L-WBX-AU-5K-M39 L-WBX-AU-5K-M38 L-WBX-AU-5K-M37 L-WBX-AU-5K-M36 L-WBX-AU-5K-M35 L-WBX-AU-5K-M34 L-WBX-AU-5K-M33 5000-Minute Cisco WebEx Monthly Audio Commit, Must Co-Terminate with Data Monthly audio commit, 5K US TF min or equiv, 60 mo till renew Monthly audio commit, 5K US TF min or equiv, 59 mo till renew Monthly audio commit, 5K US TF min or equiv, 58 mo till renew Monthly audio commit, 5K US TF min or equiv, 57 mo till renew Monthly audio commit, 5K US TF min or equiv, 56 mo till renew Monthly audio commit, 5K US TF min or equiv, 55 mo till renew Monthly audio commit, 5K US TF min or equiv, 54 mo till renew Monthly audio commit, 5K US TF min or equiv, 53 mo till renew Monthly audio commit, 5K US TF min or equiv, 52 mo till renew Monthly audio commit, 5K US TF min or equiv, 51 mo till renew Monthly audio commit, 5K US TF min or equiv, 50 mo till renew Monthly audio commit,5k US TF min or equiv, 49 mo till renew Monthly audio commit, 5K US TF min or equiv, 48 mo till renew Monthly audio commit, 5K US TF min or equiv, 47 mo till renew Monthly audio commit, 5K US TF min or equiv, 46 mo till renew Monthly audio commit, 5K US TF min or equiv, 45 mo till renew Monthly audio commit, 5K US TF min or equiv, 44 mo till renew Monthly audio commit, 5K US TF min or equiv, 43 mo till renew Monthly audio commit, 5K US TF min or equiv, 42 mo till renew Monthly audio commit, 5K US TF min or equiv, 41 mo till renew Monthly audio commit, 5K US TF min or equiv, 40 mo till renew Monthly audio commit, 5K US TF min or equiv, 39 mo till renew Monthly audio commit, 5K US TF min or equiv, 38 mo till renew Monthly audio commit, 5K US TF min or equiv, 37 mo till renew Monthly audio commit, 5K US TF min or equiv, 36 mo till renew Monthly audio commit, 5K US TF min or equiv, 35 mo till renew Monthly audio commit, 5K US TF min or equiv, 34 mo till renew Monthly audio commit, 5K US TF min or equiv, 33 mo till renew 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 17 of 19

L-WBX-AUDIO-5K L-WBX-AU-5K-M32 L-WBX-AU-5K-M31 L-WBX-AU-5K-M30 L-WBX-AU-5K-M29 L-WBX-AU-5K-M28 L-WBX-AU-5K-M27 L-WBX-AU-5K-M26 L-WBX-AU-5K-M25 L-WBX-AU-5K-M24 L-WBX-AU-5K-M23 L-WBX-AU-5K-M22 L-WBX-AU-5K-M21 L-WBX-AU-5K-M20 L-WBX-AU-5K-M19 L-WBX-AU-5K-M18 L-WBX-AU-5K-M17 L-WBX-AU-5K-M16 L-WBX-AU-5K-M15 L-WBX-AU-5K-M14 L-WBX-AU-5K-M13 L-WBX-AU-5K-M12 L-WBX-AU-5K-M11 L-WBX-AU-5K-M10 L-WBX-AU-5K-M9 L-WBX-AU-5K-M8 L-WBX-AU-5K-M7 L-WBX-AU-5K-M6 L-WBX-AU-5K-M5 L-WBX-AU-5K-M4 L-WBX-AU-5K-M3 L-WBX-AU-5K-M2 L-WBX-AU-5K-M1 5000-Minute Cisco WebEx Monthly Audio Commit, Must Co-Terminate with Data Monthly audio commit, 5K US TF min or equiv, 32 mo till renew Monthly audio commit, 5K US TF min or equiv, 31 mo till renew Monthly audio commit, 5K US TF min or equiv, 30 mo till renew Monthly audio commit, 5K US TF min or equiv, 29 mo till renew Monthly audio commit, 5K US TF min or equiv, 28 mo till renew Monthly audio commit, 5K US TF min or equiv, 27 mo till renew Monthly audio commit, 5K US TF min or equiv, 26 mo till renew Monthly audio commit, 5K US TF min or equiv, 25 mo till renew Monthly audio commit, 5K US TF min or equiv, 24 mo till renew Monthly audio commit, 5K US TF min or equiv, 23 mo till renew Monthly audio commit, 5K US TF min or equiv, 22 mo till renew Monthly audio commit, 5K US TF min or equiv, 21 mo till renew Monthly audio commit, 5K US TF min or equiv, 20 mo till renew Monthly audio commit, 5K US TF min or equiv, 19 mo till renew Monthly audio commit, 5K US TF min or equiv, 18 mo till renew Monthly audio commit, 5K US TF min or equiv, 17 mo till renew Monthly audio commit, 5K US TF min or equiv, 16 mo till renew Monthly audio commit, 5K US TF min or equiv, 15 mo till renew Monthly audio commit, 5K US TF min or equiv, 14 mo till renew Monthly audio commit, 5K US TF min or equiv, 13 mo till renew Monthly audio commit, 5K US TF min or equiv, 12 mo till renew Monthly audio commit, 5K US TF min or equiv, 11 mo till renew Monthly audio commit, 5K US TF min or equiv, 10 mo till renew Monthly audio commit, 5K US TF min or equiv, 9 mo till renew Monthly audio commit, 5K US TF min or equiv, 8 mo till renew Monthly audio commit, 5K US TF min or equiv, 7 mo till renew Monthly audio commit, 5K US TF min or equiv, 6 mo till renew Monthly audio commit, 5K US TF min or equiv, 5 mo till renew Monthly audio commit, 5K US TF min or equiv, 4 mo till renew Monthly audio commit, 5K US TF min or equiv, 3 mo till renew Monthly audio commit, 5K US TF min or equiv, 2 mo till renew Monthly audio commit, 5K US TF min or equiv, 1 mo till renew Cisco Capital Financing to Help You Achieve Your Objectives Cisco Capital can help you acquire the technology you need to achieve your objectives and stay competitive. We can help you reduce CapEx. Accelerate your growth. Optimize your investment dollars and ROI. Cisco Capital financing gives you flexibility in acquiring hardware, software, services, and complementary third-party equipment. And there s just one predictable payment. Cisco Capital is available in more than 100 countries. Learn more. For More Information For more information about Cisco WebEx product offerings, please visit http://www.webex.com. 2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 18 of 19