VoIPvoice Skype Integration User Guide Last Updated 30 November 2005 Page 1 of 28
Contents 1 Getting Started 3 Who are VoIPvoice? 3 What is Skype? 3 Glossary of Terms 3 Minimum System Requirements 4 2 Hardware Overview 5 VoIPvoice Skype Cyberphone-W 5 Connecting the CyberPhone-W 5 VoIPvoice vtraveller 6 Connecting the vtraveller 6 VoIPvoice uconnect 7 Connecting the uconnect 7 uconnect USB USB/PSTN Switch 7 VoIPvoice Skype Cyberphone-K 8 Connecting the Cyberphone-K 8 3 Software Installation 9 VoIPvoice Software Installation 9 Skype Software Installation 13 Registering as a Skype User 14 Another Program wants to use Skype 14 Restoring your Default Audio Device back to the Sound Card 15 VoIPvoice Automatic Audio Switching Technology 16 6 Making a Call 22 VoIPvoice Skype Cyberphone-K & Cyberphone-W 22 VoIPvoice uconnect 22 VoIPvoice vtraveller 23 7 Receiving Calls 24 VoIPvoice Skype Cyberphone-K & Cyberphone-W 24 VoIPvoice uconnect 24 VoIPvoice vtraveller 24 8 Listening to Voicemails 25 VoIPvoice Skype Cyberphone-K 25 VoIPvoice Skype Cyberphone-W 25 VoIPvoice uconnect 25 VoIPvoice vtraveller 25 9 Troubleshooting 26 Uninstalling VoIPvoice Software 26 Uninstalling Skype Software 26 Frequently Asked Questions 27 Identifying Software Versions 27 Software Updates 28 Sharing News about VoIPvoice Products 28 Contacting Support 28 4 Running the Software 17 Starting Up 17 Closing Down 17 5 Configuration 18 General Options 18 Speech Options 19 Caller ID Options (uconnect only) 20 Speech Properties 21 Page 2 of 28
Glossary of Terms 1 Getting Started Below is a glossary of terms used within this User Guide. Welcome to the Skype VoIPvoice Integration User Guide. This User Guide will help you get the most out of using your VoIPvoice product with Skype. ADSL (Asymmetric Digital Subscriber Line) A broadband Internet connection where the download speed is faster than the upload speed. Please read the user guide carefully and keep it in a safe place for future reference. Thank you for purchasing your VoIPvoice product. We hope that you spend many happy hours using it and chatting with Skype! Who are VoIPvoice? VoIPvoice are the manufacturers of the hardware, we also provide the VoIPvoice Integration software to enable you to use our hardware with Skype. More information about VoIPvoice is available from our website www.voipvoice.com What is Skype? Skype is a simple bit of software. It will let you make *free calls to your friends all over the world. Skype also offer paid services such as Skype Out, Skype In and Skype Voicemail. Skype Out is a service that allows you to call ordinary phones at low cost. Skype In is a service where you are assigned your own telephone number and people can call you from ordinary phones Skype Voicemail is a voicemail service for taking messages if you are away or your line is busy. For more information about Skype and additional Skype services you should visit the Skype website at www.skype.com *Requires the Skype Out service for landline calls. Application A piece of software running on your computer, such as the VoIPvoice Integration software. CPU (Central Processing Unit) This is the main chip within any computer. It does all of the work. Processor speeds are measured in MHz (Mega Hertz) or a million instructions per second and GHz (Giga Hertz) or a billion instructions per second, the higher the number the faster it is. HDD (Hard Disk Drive) This is the permanent memory within your computer, it stores programs and settings. MB (Mega Byte) The size of HDD or RAM, 1MB is equal to one million bytes. RAM (Random Access Memory) This is temporary memory within your computer, the larger the RAM the faster applications will run. USB (Universal Serial Bus) A socket on your computer to connect USB hardware such as your VoIPvoice USB Phone, keyboards or mice. Username A name used to gain access (login) to a locked system. Usernames may contain letters and numbers. Password A code used to gain access (login) to a locked system. Good passwords contain letters and numbers and are not simple combinations. Page 3 of 28
Glossary of Terms Continued PC (Personal Computer) Your computer! POTS (Plain Old Telephone Service) A POTS can be a telephone exchange or other PBX system. PSTN (Public Switched Telephone Network) This is a public telephone service from your telephone company. SysTray (System Tray) The area on your computers desktop next to the clock display, it shows various icons for applications that are running. Minimum System Requirements Before continuing any further with the installation please make sure your have the minimum system requirements as specified here: PC running Microsoft Windows 2000 or XP 400MHz Processor (CPU) 128MB RAM 150MB Free Hard Disk Space One Free USB port (USB1.1 or USB2.0) An Internet connection (dialup: 33kbps minimum or broadband: Cable, ADSL etc.) And, additionally for the uconnect A telephone (Caller ID optional) that supports DTMF (Dual Tone Multi Frequency / Tone) dialling. *A working telephone line (required for PSTN calls) Page 4 of 28
2 Hardware Overview This User Guide covers all VoIPvoice hardware models designed for use with Skype. VoIPvoice Skype Cyberphone-W The VoIPvoice Skype Cyberphone-W V654SK is a two-piece USB phone with keypad and a built in ringer that connects to your computers USB port. Skype Button Dial Button End call Button Mute Button with LED Volume & Up/Down Keys VoIPvoice Skype Cyberphone -W V654SK Apart from the usual number buttons, there are some special buttons on the VoIPvoice Skype Cyberphone-W. Hold Button The functions of these buttons are described elsewhere in this User Guide. Connecting the CyberPhone-W To install the VoIPvoice Skype Cyberphone-W, simply plug the USB lead from the phone into a free USB socket on your computer or into a powered USB hub. Voicemail Button and status LED Insert the CD-ROM into your computer; this will install the VoIPvoice Integration and Skype software onto your computer, to enable you to get the most benefits when using your Cyberphone-W with Skype. Refer to Sections 6, 7 and 8 of this manual for information on how to make calls, receive calls and listen to Voicemail messages with your VoIPvoice Cyberphone-W. Page 5 of 28
VoIPvoice vtraveller The VoIPvoice vtraveller V653 is a one-piece USB phone with keypad and a built in ringer that connects to your computer s USB port. V653 Voicemail Button and LED The functions of these buttons are described elsewhere in this User Guide. Connecting the vtraveller V653 vtraveller Handset Dial Button (Off hook) End Call Button (On hook) Microphone Mute Button Skype Button To install the VoIPvoice vtraveller, first of all connect the USB lead enclosed to the vtraveller. Then plug the lead from the vtraveller into a free USB socket on your computer or into a powered USB hub. Insert the CD-ROM into your computer; this will install the VoIPvoice Integration and Skype software onto your computer, to enable you to get the most benefits when using your vtraveller with Skype. Refer to Sections 6, 7 and 8 of this manual for information on how to make calls, receive calls and listen to Voicemail messages with your VoIPvoice vtraveller. Volume & Up / Down Buttons Page 6 of 28
VoIPvoice uconnect The VoIPvoice uconnect V901M is a small compact USB telephone adaptor that connects to your computers USB port, telephone line and telephone. It enables you to make calls using Skype or ordinary telephone calls from the same corded or cordless telephone. To begin installing the uconnect, first unplug your telephone from your telephone wall socket. Connect the socket on the uconnect marked LINE to your telephone wall socket using the cable provided. Connect your telephone to the socket on the uconnect marked using line cord from your telephone. Remove the protective USB cover on the top of the uconnect and plug into a free USB socket on your computer or into a powered USB hub. Once your hardware is connected as described above lift the handset on your phone and you should hear a dial tone, if not check the connections and try again. *NOTE: There are different uconnect models available for the UK and Europe / USA. VoIPvoice uconnect V901M Connecting the uconnect Depending on what model you have the sockets may be different to suit your country from those shown in this picture. Insert the CD-ROM into your computer; this will install the VoIPvoice Integration and Skype software onto your computer, to enable you to get the most benefits when using your uconnect with Skype. uconnect USB USB/PSTN Switch Set this switch to USB/PSTN if you have connected your uconnect to a telephone line in this case you must dial * * to initiate a Skype call or just dial numbers as usual for PSTN calls. VoIPvoice uconnect V901M connections and Switch 1+2 Your existing telephone + Line cord 3 USB Plug & Protective Cover 4 uconnect V901M 5 uconnect Line Cord 6 Existing telephone wall socket 7 USB USB/PSTN Switch Set this switch to USB if no telephone line is connected and you only want to make and receive Skype calls. There is no need to dial * * first if the switch is set to USB. Refer to Sections 6, 7 and 8 of this manual for information on how to make calls, receive calls and listen to Voicemail messages with your VoIPvoice uconnect. Page 7 of 28
VoIPvoice Skype Cyberphone-K The VoIPvoice Skype Cyberphone-K V652SkMLR is a two-piece USB phone with keypad and a built in ringer that connects to your computers USB port. Dial button VoIPvoice Integration User Guide End call button Volume & Up / Down buttons VoIPvoice Skype Cyberphone-K V652SkMLR Apart from the usual number buttons, there are some special buttons on the VoIPvoice Skype Cyberphone-K. Hook switch button Mute button with LED Skype button The functions of these buttons are described elsewhere in this User Guide. Connecting the CyberPhone-K To install the VoIPvoice Skype Cyberphone-K, simply plug the USB lead from the phone into a free USB socket on your computer or into a powered USB hub. Insert the CD-ROM into your computer; this will install the VoIPvoice Integration and Skype software onto your computer, to enable you to get the most benefit when using your Cyberphone-K with Skype. Refer to Sections 6, 7 and 8 of this manual for information on how to make calls, receive calls and listen to Voicemail messages with your Skype Cyberphone-K. Page 8 of 28
3 Software Installation This section describes step by step how to install the software. At the Install Wizard welcome screen, click Next to continue or click Cancel at any screen to abort the installation. There are two parts to the software installation the first part is the VoIPvoice Integration and the second part is the Skype software installation. Your VoIPvoice hardware should already be connected before installing any software, see Hardware Overview elsewhere in this User Guide. If you already have a previous version of this software installed ensure it is not running and then remove it first, see Troubleshooting elsewhere in this User Guide for software removal instructions. If you already have the Skype software installed and it is running, please close it now. You should read the software Licence Agreement before continuing click I accept the terms of the licence agreement then click on Next to continue with the installation. VoIPvoice Software Installation First insert the CD ROM into your computers CD ROM Drive the setup should now start automatically. If it does not start automatically, browse to the CD ROM Drive on your computer using My Computer or Windows Explorer and click setup.exe Enter your User Name and Company Name we recommended the Anyone who uses this computer (all users) option should be selected then click Next to continue with the installation. Page 9 of 28
For ease of installation select Complete then click Next to continue with the installation. For expert users, the custom install option may be used if required. Custom Install If you have previously selected a Complete setup type please skip to directly to the heading Ready to Install the Program on page 9 of this User Guide, otherwise follow the instructions below: Select the folder location you require then click OK to continue with the custom installation. Ensure Skype Integration is checked then click Next to continue with the custom installation. Click Change only if you need to change the default installation folder otherwise click Next to continue with the custom installation. Page 10 of 28
Ready to Install the Program Click Install to continue with the installation. Ensure that Launch VoIPvoice Integration is checked then click Finish to complete the install of the VoIPvoice Integration software. If Adjust Speech Properties is checked, the Microsoft speech properties window will be shown after registration. See Configuration elsewhere in this user guide. This screen shows the software installation progress, please be patient this may take several minutes to install. Page 11 of 28
Software Registration Filling in the Registration Form It is not mandatory to register your VoIPvoice Integration software, however we recommend you do to keep up to date with latest VoIPvoice has to offer. Please select the options you require, enter your Name and a valid Email address then click Register or click Skip to register at a later date. Click Next to register now or click Skip to register at a later date. Skipping the Registration Click Finish to complete. If you have chose to skip the registration, you have a choice to be reminded at a later date or never again. Please select an option then click Finish or click Try Again to register now. Page 12 of 28
Skype Software Installation If you already have the latest version of the Skype software installed you can cancel the Skype installation at this point and ignore this section. Skype Installing Skype Install Welcome Screen This screen shows the Skype software installation progress, please be patient this may take several minutes to install. Completing the Skype Setup Wizard To continue installing Skype, select a language from the drop down list then click Next to continue with the Skype installation. Skype Licence Agreement Ensure Launch Skype is checked then click Finish to complete. You should read the Software Licence Agreement before continuing, click I accept the agreement then click on Next to continue with the Skype installation. Page 13 of 28
Registering as a Skype User Immediately after installing Skype if you may see the Create a new Skype account screen. If you already have a Skype user account click the tab Existing Users Log into Skype at the top of the screen. If you do not have a free Skype user account already, enter your details as requested then click Next to continue. Enter your Skype username and password then click Next to log in. Another Program wants to use Skype The first time you sign into Skype with the VoIPvoice application running, you must authorise the connection access. To do this select Allow this program to use Skype then click OK to continue. Page 14 of 28
Restoring your Default Audio Device back to the Sound Card When the VoIPvoice phone installs on the PC, it is automatically selected by Windows to be the new default audio device. The effect experienced by the user is that all sounds played by the PC such as Music, Windows sounds, Games sounds etc. will play through the phone and not the speakers. To make these sounds play through the PC speakers as before, some settings in the Windows Control Panel need to be changed. Windows XP Users Click Start, then click Control Panel, double click Sounds and Audio Devices. Click the tab labelled Audio. After making these changes, all Music, Windows sounds, Game Sound etc. will play from the PC speakers as before. Windows 2000 Users Click Start, then click Settings and then click Control Panel. Double click Sounds and Multimedia. Click the tab labelled Audio. You will notice that VoIPvoice USB Phone is selected as the Default device for both Sound Playback and Sound recording. Using the dropdown arrows, select the soundcard to be the default device for both Sound playback and Sound recording and then click OK. In our example opposite, the soundcard is SoundMAX Digital Audio - yours might be different. Page 15 of 28
You will notice that USB Audio Device is selected as the Preferred Device for both Sound Playback and Sound Recording. Using the dropdown arrows select the soundcard to be the default device for both Sound Playback and Sound Recording and then click OK. This should already have been set to be the PC Soundcard in the Windows Control Panel. In our example below, the soundcard is C- Media Wave Device yours might be different. Examples of use are as follows: A call comes in on Skype, click the answer button on the Skype screen to take the call through the PC microphone and speakers. A call comes in on Skype, just lift the handset to take the call on the VoIPvoice phone. After making these changes, all Music, Windows sounds, Game sounds etc. will play from the PC speakers as before. VoIPvoice Automatic Audio Switching Technology When making or receiving a call using Skype, you can choose at any time to use the PC microphone and speakers or the VoIPvoice USB phone. A call comes in on Skype, click the answer button on the Skype screen to take the call on the PC microphone and speakers. At any point during the call pick up the VoIPvoice handset and the call will be transferred automatically from the PC speakers to the VoIPvoice phone. Make a call using Skype by clicking the Dial button in Skype. You will hear the ringing through the PC speakers and you will then hear the call being answered. At this point, pick up the VoIPvoice phone to carry on the conversation using the VoIPvoice phone. For this function to work properly, the Skype settings for Audio In, Audio Out and Ringing should be set to Windows Default Device. Page 16 of 28
4 Running the Software This section describes how to start and close the VoIPvoice Integration with Skype. Starting Up Do not start Skype in the normal way i.e. by clicking the Skype Icon or having the Skype option to Launch Skype when Windows Starts selected. Instead start the VoIPvoice Integration application first before starting Skype. You can configure the VoIPvoice Integration application to automatically start Skype too by ensuring the option Start Skype when I start VoIPvoice is set in the general options, see Configuration elsewhere in this User Guide. NOTE: if this option is not set you must start Skype manually only after VoIPvoice integration application is running. There are two ways in which the VoIPvoice Integration application can be started, either automatically as windows starts or manually. The colour of this icon indicates the current status of VoIPvoice Integration application. No connection with a VoIPvoice Phone, check the phone is connected to your USB port and the LED s are illuminated on the phone. A VoIPvoice phone is connected, but Skype could not be connected, this could be because Skype is not running. The VoIPvoice phone is off hook and Skype is connected, this will show if you are in a call. A VoIPvoice phone is connected and Skype is connected, this will show if you are not in a call Closing Down To exit the VoIPvoice Integration application, right click on the VoIPvoice Integration icon on the computers SysTray then click Exit. The application will now close. To start the application manually click the VoIPvoice Integration short cut icon on your desktop or click VoIPvoice Integration from the program option under Program Files in the Windows Start-up Menu. To have the application start automatically when Windows is started, ensure the Start VoIPvoice when I Start Windows is checked in the general options, see Configuration elsewhere in this User Guide. When the VoIPvoice integration is running, you will see a small icon on the computers SysTray along with the Skype icon. Page 17 of 28
Start VoIPvoice when I start Windows 5 Configuration If this option is checked the VoIPvoice To access the configuration settings, right click on the VoIPvoice Integration icon on the computers SysTray then click Options. General Options Click the General tab on the top of the options screen. integration will automatically start up when Windows is started, it is recommended to check this box. Start Skype when I start VoIPvoice If checked, this option will automatically start Skype when the VoIPvoice integration starts, if this is not checked you must load Skype manually after VoIPvoice integration is loaded. It is recommended to check this box. Use # button to Dial If this option is checked, the # button can be used to initiate dialling. This option is required when using the uconnect. Default Settings Click Set Defaults to restore the VoIPvoice Integration Software default settings. After the required options have been set, click OK to make the changes and continue or Cancel to continue without making any changes. Page 18 of 28
Speech Options Click the SPEECH tab on the top of the options screen. French, Italian, Dutch, Russian, Chinese and Portuguese. Voice Selection Choose a male or female voice. Pronounce # As This option is the way that # will be pronounced when making or receiving calls. The options are Hash or Pound. Enable Speech Recognition If this option is set, voice recognition technology is activated. You will be asked who from your Contact list you would like to Skype when you start to make a call. Saying the Skype contact name will initiate the call. After the required options have been set, click OK to make the changes and continue or Cancel to continue without making any changes. Speak Caller Name If this option is set, the callers name will be announced when an incoming call is received. You then have the option of answering the call by pressing # or rejecting the call by replacing the handset. Speak Online Status If this option is set, the online, offline status will be announced when dialling a number using voice prompted dialling. Check for new Voicemails If this option is set, notification will be announced of any new Voicemail messages. You then have the option of listening to the message by pressing #. Voices Language Selection Select the language for the voice prompts. Choose from: German, English, Spanish, Page 19 of 28
Caller ID Options NOTE: The CLIP tab is only available when using the uconnect. It will not show if using the VoIPvoice vtraveller and Cyberphone models. NOTE: If using the caller ID option with the uconnect you must uncheck Play sound when someone is calling me within Skype. Click the CLIP tab on the top of the options screen. After the required options have been set, click OK to make the changes and continue or Cancel to continue without making any changes. Open Skype then click on Tools then click Options choose Sound Alerts from the left side options and uncheck Play sound when someone is calling me once this is done click Save to save your settings. Don t send any CLIP If selected, no Caller ID will be sent for incoming Skype calls. Send CLIP according to bellcore spec. If this option is selected, the uconnect will send a ring before the Caller ID is sent, this is designed for telephones that conform to the Bellcore specification, such as telephones from the USA. Send CLIP according to BT specification If this option is selected, the uconnect will send a momentary line reversal pulse before the Caller ID is sent, this is designed for telephones that confirm to the BT specification, such as telephones from the UK. Add Prefix S- to Caller Name If this option is selected, the callers name will be sent with a leading S- before the name. Page 20 of 28
Speech Properties The speech properties window allows you to configure Microsoft s TTS Engine (Text To Speech). You can access the Speech options by, right click on the VoIPvoice Integration icon on the computers SysTray then click Speech Options or through the Windows Control Panel under Speech. The Other tab shows the SAPI (Speech API) version number. The Speech Recognition tab allows you to train the speech recognition to your own voice. Click Train Profile and follow the instructions given. Click on Audio Output and set the audio output to your USB Audio Device or VoIPvoice USB Phone on Windows XP. Click OK when finished or click Cancel to exit without making any changes. Page 21 of 28
Dialling Skype Out Calls 6 Making a Call Press and hold the 0 / + key to get a +. Dial the country code, followed by the area code Skype Cyberphone-K & Cyberphone-W Using Voice Dialling To use voice dialling, right click the VoIPvoice Integration icon in your System tray and select Options. In the Speech tab, at the bottom, check the Enable Speech Recognition box. To make a call, lift the handset and a voice will prompt, Who would you like to Skype? Say the name of the Skype contact you want to call, for example David. The call is automatically connected with a confirmation by voice for example, Calling David. (excluding the first zero), followed by the phone number. Then press the Dial key. The Skype Button Pressing the Skype button allows you to toggle between Contacts, Dial and Calls List in Skype. Hook switch Button Pressing the hook switch button on the handset is the same as replacing the handset and picking back up again. It is useful if you are making a follow on calls so you don t have to keep replacing the handset. Dialling from the Skype Contacts List When Speech Recognition is not selected, lift the handset and press the Skype key until you reach the Contacts tab in Skype. Use the Volume & Up / Down keys to scroll through your Skype Contact list. Once the desired contact is highlighted simply press the Dial key to make a call to that contact. Other ways to dial Skype Contacts Lift the handset and press *. A voice prompts, Press digit to select Skype contact. Press the corresponding letters that appear on the number keys to dial the name of your Skype contact. For example, to call David, dial 32843. The software will read a list of matching contacts when you dial just 1 or 2 letters of the contact name, and then press #. Let the voice guide you the rest of the way. If Speak Online Status is checked in the speech options, a voice prompt will tell you the online/offline status of the dialled contact as the call is being made. Skype to Skype using Speed Dial Ensure that you have associated speed dial numbers with your contacts. Lift the handset, and simply enter the speed dial number followed by the Dial key to make a call. uconnect Right click the VoIPvoice Integration icon in your System Tray and select Options, General. Ensure that Use # button as dial is checked. Dialling using the uconnect To dial ordinary phone numbers using the uconnect and a POTS, lift the handset and dial the number in the usual way. For Skype calls, set the uconnect switch to USB /PSTN. To dial any Skype number, lift the handset, dial * * then follow the instructions below. Using Voice Dialling To use voice dialling, right click the VoIPvoice Integration icon in your System tray and select Options. In the Speech tab, at the bottom, check the Enable Speech Recognition box. To make a call, press ** and a voice will prompt, Who would you like to Skype? Say the name of the Skype contact you want to call, for example David. The call is automatically connected with a confirmation by voice for example, Calling David. Page 22 of 28
Other ways to dial Skype Contacts Press ** to make a Skype call and then press * again. A voice prompts, Press digit to select Skype contact. Press the corresponding letters that appear on the number keys of the telephone to dial the name of your Skype contact. For example, to call David, dial 32843. The software will read a list of matching contacts when you dial just 1 or 2 letters of the contact name, and then press #. Let the voice guide you the rest of the way. If Speak Online Status is checked in the speech options, a voice prompt will tell you the online / offline status of the dialled contact as the call is being made. Skype to Skype using Speed Dial Ensure that you have associated speed dial numbers with your contacts. Dial ** and simply enter the speed dial number, followed by # to make a call. Dialling Skype Out Calls Dial **, then 00 followed by the country code, followed by the area code (excluding the first zero), followed by the phone number and #. vtraveller Using Voice Dialling To use voice dialling, right click the VoIPvoice Integration icon in your System tray and select Options. In the Speech tab, at the bottom, check the Enable Speech Recognition box. To make a call, press the Dial key (off hook) and a voice will prompt, Who would you like to Skype? Say the name of the Skype contact you want to call, for example David. The call is automatically connected with a confirmation by voice for example, Calling David. Dialling from the Skype Contacts List When Speech Recognition is not selected, press the Dial key to open the Skype application. Press the Skype key until you reach the Contacts tab in Skype. Use the Volume & Up / Down keys to scroll through your Skype Contact list. Once the desired contact is highlighted simply press the Dial key to make a call to that contact. Other ways to dial Skype Contacts Press the Dial key followed by *. A voice prompts, Press digit to select Skype contact. Press the corresponding letters that appear on the number keys to dial the name of your Skype contact. For example, to call David, dial 32843. The software will read a list of matching contacts when you dial just 1 or 2 letters of the contact name, and then press #. Let the voice guide you the rest of the way. If Speak Online Status is checked in the speech options, a voice prompt will tell you the online / offline status of the dialled contact as the call is being made. Skype to Skype using Speed Dial Ensure that you have associated speed dial numbers with your contacts. Press the Dial key to open Skype, and simply enter the speed dial number followed by the Dial key to make a call. Dialling Skype Out Calls Press the Dial key and then 00 followed by the country code, followed by the area code (excluding the first zero), followed by the phone number. Then press the Dial key again. The Skype Button Pressing the Skype button allows you to toggle between Contacts, Dial and Calls List in Skype. End Call Button Pressing the End Call button on the handset will terminate your call. Mute Call Button In a call press the Mute button to mute your voice. The LED will light up when mute is activated. Page 23 of 28
7 Receiving Calls vtraveller VoIPvoice Integration User Guide When a Skype incoming call is received, the products used will ring. Skype Cyberphone-K & Cyberphone-W Answering calls When your phone rings, lift the handset and answer the call. For incoming Skype calls, if Speak Caller Name is enabled in the general options a voice prompt will announce for example Press hash to accept the call from David. Press the # button to accept the call or simply hang up to reject the call. Answering calls When your phone rings, press the Dial key to answer the call. To reject the call, click the End button on screen. For incoming Skype calls, if Speak Caller Name is enabled in the general options a voice prompt will announce for example Press hash to accept call from David. Press the # button to accept the call or simply hang up ( End call button) to reject the call. uconnect Answering calls When your phone rings, lift the handset and answer the call. For incoming Skype calls, if Speak Caller Name is enabled in the general options a voice prompt will announce for example Press hash to accept the call from David. Press the # button to accept the call or simply hang up to reject the call. Caller ID If you are using a telephone that supports text or name Caller ID the Skype username will be shown on your telephone if enabled in the CLIP Options, see Configuration elsewhere in this user guide. NOTE: for Caller ID to function for ordinary phone calls, you may have to subscribe to the Caller ID service available from your own telephone service provider. Page 24 of 28
8 Listening to Voicemails uconnect VoIPvoice Integration User Guide Please refer to Skype www.skype.com for more information about SkypeIn and Skype Voicemail services. Skype Cyberphone-K Collecting your Voicemail messages 1. Voice Announcement Right click the VoIPvoice Integration icon in your System Tray. In the Speech tab, check the Check for New Voicemails box. When you receive a Voicemail, the LED s on the handset will flash. Lift the handset and a voice will prompt, you have one new message. Press # to listen. Press # to listen to the message. Cyberphone-W Collecting your Voicemail messages There are two ways to collect messages. 1. Voice Announcement Right click the VoIPvoice Integration icon in your System Tray. In the Speech tab, check the Check for New Voicemails box. When you receive a Voicemail the LED s on the handset will flash. Lift the handset and a voice will prompt, you have one new Voicemail message. Press # to listen. Press # to listen to the message. Collecting your Voicemail messages 1. Voice Announcement Right click the VoIPvoice Integration icon in your System Tray. In the Speech tab, check the Check for New Voicemails box. Lift the handset, dial ** and a voice will prompt, you have one new message. Press # to listen. Press # to listen to the message. vtraveller Collecting your Voicemail messages There are two ways to collect messages. 1. Voice Announcement Right click the VoIPvoice Integration icon in your System Tray. In the Speech tab, check the Check for New Voicemails box. When you receive a Voicemail, the Voicemail LED will flash. Press the Dial key on the handset and a voice will prompt, You have one new Voicemail message. Press # to listen. Press # to listen to the message. 2. One-click Voicemail LED Ensure the Check for New Voicemails box in VoIPvoice Integration is unchecked. The LED at the top of the vtraveller will flash when a Voicemail message is received. Simply press the Voicemail button to collect the message. A voice will prompt, for example, Voicemail from David received on (date and time). The voicemail message is then played automatically. 2. One-click Voicemail LED Ensure the Check for New Voicemails box in VoIPvoice Integration is unchecked. The LED on the handset will flash when a Voicemail message is received. Lift the handset and press the Voicemail button to listen to the message. A voice will prompt, for example, Voicemail from David received on (date and time). The voicemail message is then automatically played. Page 25 of 28
9 Troubleshooting Click Yes to remove the software or click No to abort the removal. This section covers uninstalling the software as well as a general troubleshooting guide. Uninstalling VoIPvoice Software To uninstall the VoIPvoice Integration Software go to Add/Remove programs in the Windows Control Panel, select VoIPvoice Integration then click Remove, then simply follow the on screen instructions. If you try to install a newer version of the software with an older version already installed you will see the above dialogue. With an up to date version installed, you can just run setup.exe again from the CD ROM and follow the instructions below to remove the software. This screen shows the uninstall progress, please be patient this may take several minutes to uninstall. Once the uninstall has completed, you may be required to restart your computer. Select Yes I want to restart my computer now then click Finish to restart. Select the Remove option then click Next to continue. Uninstalling Skype Software To uninstall the Skype Software, you should go to Add/Remove programs in the Windows Control Panel and select Skype then click Remove and follow the on screen instructions. NOTE: you do not need to remove Skype before installing any Skype software updates. Page 26 of 28
Frequently Asked Questions Why does my VoIPvoice USB phone not ring for incoming calls? See below (I can t dial any numbers what could be wrong?) I can t dial any numbers what could be wrong? There could be several reasons for this: If you have just installed the VoIPvoice USB Phone driver or integration try restarting your computer with the VoIPvoice USB phone attached to your computers USB port. For other issues not covered here, please visit www.voipvoice.com and read the FAQ section or you can visit the VoIPvoice forums at http://forums.voipvoice.com also you can contact support if required. Identifying Software Versions To identify the version of the VoIPvoice Integration software, right click on the VoIPvoice Integration icon on the SysTray and click About Make sure there are no device conflicts in your computers Device Manager. Both the VoIPvoice Integration and Skype icons should be green on the SysTray. How do I dial a + sign when making International calls? Pressing two zeros 00 is equivalent to entering + when dialling international numbers, or if you prefer press and hold the 0 button until the + appears. The software version will be shown, click OK to hide the window. To identify the version of Skype software, within Skype click Help then click About How do I rename a Skype contact? Right click on the username you want to rename then click Rename enter a new name then click OK. Caller ID is not working with my uconnect Check that Play sound when someone is calling me is unchecked in the Skype options (see page 16). Also check your phone supports caller ID and that the batteries in your phone are working. How do I use Skype? Full details on how to use Skype are available from their website at www.skype.com I have read the FAQ and my VoIPvoice phone still does not work, what next? If you have a Skype specific issue please visit www.skype.com and check out the Skype Forum. Click on the Skype version screen to close it. Page 27 of 28
Software Updates Sharing news about VoIPvoice From time to time software updates may become available. Products VoIPvoice Integration Updates You will be notified automatically if new versions of VoIPvoice Integration become available by a pop up message. We have made it easy for you to tell your Skype friends about VoIPvoice products. Right click on the VoIPvoice Integration icon on the computers SysTray then click Update to begin downloading and installing the update. If no updates are available the Update option will be disabled. Skype Updates If new versions of Skype are available you will be notified automatically by default, unless you have switched off Automatic updates within Skype. Check the box adjacent to your Skype contacts, click OK and they will be sent information about VoIPvoice products, along with a link to buy direct! Contacting Support We can only deal with VoIPvoice USB phone hardware and VoIPvoice Integration software issues. Please visit the VoIPvoice forums at http://forums.voipvoice.com or contact support directly, email support@voipvoice.com giving as much detail as possible. NOTE: We cannot help with Skype software queries. Click Yes to go and get the latest Skype update. When updating Skype your Skype login, contacts and call logs will not be deleted. If automatic updates are disabled in Skype you should visit the Skype website for Skype software updates at www.skype.com Page 28 of 28