The Ultrex Solution. Technology Concepts. MLS User s Manual. Technology Concepts, Inc. Rochester, Minnesota Fargo, North Dakota

The Ultrex Solution Technology Concepts MLS User s Manual Technology Concepts, Inc. Rochester, Minnesota Fargo, North Dakota February 2000

ULTREX MLS THIRD EDITION (February 2000) This publication could include technical inaccuracies or typographical errors. Changes are periodically made to this information. These changes will be incorporated in new editions of this publication. Technology Concepts, Inc. may make improvements and/or changes in ULTREX 98 MLS and/or this publication at any time. Additional copies of this publication and/or the updated version can be ordered from Technology Concepts, Inc. ULTREX MLS User s Manual is a trademark of Technology Concepts, Inc. Windows is a registered trademark of the Microsoft Corporation. Copyright Technology Concepts, Inc. 1998, 1999, 2000. All rights reserved. A product of Technology Concepts, Inc. Corporate Offices National Sales Office Lexington Building 1301 30th Avenue South 1027 7th Street NW Suite 102 Rochester, MN 55901 Fargo, ND 58103 Phone: 507-281-9136 Phone: 701-297-4200 Fax: 507-281-0535 Fax: 701-297-4201 Customer Service: 507-289-4180 Web Site: www.ultrex.com

Table of Contents Contents CONTENTS...I BEFORE YOU BEGIN...1 UNDERSTANDING THE WINDOWS DESKTOP...1 Basic Windows functions and definitions... 1 WINDOWS DESKTOP...1 The Windows Taskbar... 1 Using the Mouse... 2 Using a Menu... 3 UNDERSTANDING THE ULTREX AGENT MAIN MENU SCREEN... 3 The ULTREX Menu Bar... 3 The ULTREX Toolbar... 4 Using single or multiple selection options... 4 USING A SINGLE SELECTION VIEWER...5 USING A MULTIPLE SELECTION VIEWER...5 SETTING UP ULTREX COMMUNICATIONS... 6 Setting up the MLS Phonebook... 6 Setting up your modem properties... 6 Customizing the download... 7 Re-Dial Attempts... 7 TO CONTROL THE LISTING INFORMATION DOWNLOAD USING THE DATA TAB:...7 Performing a download... 8 Fixing an unsuccessful download/data push... 8 The Retry Update Shortcut... 8 The Download Date Shortcut... 8 Performing a listing upload... 9 ULTREX AGENT...11 WHAT IS ULTREX AGENT?... 11 THE ULTREX AGENT PARADIGM...11 ULTREX AGENT...11 STEP-BY-STEP PROCEDURES... 12 Starting and Signing on to ULTREX Agent... 12 Searching for Properties... 12 Types of Searches... 12 QUICK SEARCH...12 Entering Search Criteria... 13 Searching for properties using tax record information... 14 Searching the database... 14 Viewing search results... 14 Viewing tax records while viewing listing information... 15 i

Removing a listing from the search results... 15 Printing search results... 15 Printing tax record information... 16 Exporting search results... 16 Listing Lookup... 16 Looking up a listing using a List Number... 16 Looking up a listing using an address... 17 Hot Sheet... 17 What are Hot Sheets?... 17 WHAT DOES THE HOT SHEET CONTAIN?...18 Creating the Hot Sheet... 18 Printing the Hot Sheet... 19 Viewing listings from the Hot Sheet... 19 Statistics... 19 What are Statistics?... 19 Listings That Went to Closed tab... 19 Listings That Went Off Market (Not Closed) tab... 20 Creating, viewing, and printing a Statistics Report... 20 Expiration Report... 20 What is an Expiration Report?... 20 Creating, viewing, and printing an Expiration Report... 21 Area Survey Report... 21 What is an Area Survey?... 21 No date range selected... 21 Date range selected... 21 New on Market option... 22 Back on Market option... 22 Creating, viewing, and printing an Area Survey Report... 22 Broker Reports... 22 What are Broker Reports... 22 Creating, viewing, and printing broker reports... 22 Finding Office and Agent Information... 23 Messages... 23 What are messages?... 23 Viewing Messages... 23 Deleting Messages... 23 Offices... 24 What is Office Information?... 24 Accessing information about an office... 24 Searching for information related to offices... 25 Agents... 25 What is Agent Information?... 25 Accessing information about an agent... 25 Searching for information related to agents... 26 Using Database Utilities... 27 Auto-Compact Your Databases... 27 Auto-Archive Your Data... 27 How Often Should I Archive Data?... 27 How Do I Archive Data?... 27 Using Tools... 27 Changing Ultrex Options... 27 What are the ULTREX Options?... 27 ii

Table of Contents Changing the Selections View... 28 Viewing Progress Indicators... 28 Changing the Default Search View... 28 Changing the Main Menu Background... 29 Changing the Presentation File Location... 29 Changing Database File locations... 29 Changing the Validity Check Message Display... 30 Archiving Your Databases... 30 What is Archiving?... 30 Archiving data... 31 Repairing your databases... 31 Compressing your database... 31 Deep repairing your databases... 32 Restoring your databases from backup... 32 Exporting Information... 32 What is Exporting Information?... 32 Finding an Export Record... 33 Adding an Export Record... 33 Editing Export Information... 34 Using Agent Tools... 34 What are Agent Tools?... 34 Calculating a mortgage... 35 Finding loan rates... 35 Qualifying a Prospect... 36 Using Presentation... 37 ULTREX SALES ASSISTANT...39 WHAT IS THE ULTREX SALES ASSISTANT?... 39 PROSPECT TRACKING...40 MARKET TRACKING...40 UTILITIES...40 STEP-BY-STEP PROCEDURES... 41 Working with Prospects... 41 What are Prospects?... 41 Adding a new prospect... 41 Selecting listings for a prospect... 42 Searching the database for prospects... 43 Using information in the Selections Tab... 43 Changing the sort order in the Selections Tab... 43 Adding comments in the Selections Tab... 44 Removing a listing from the Selections List... 44 Printing Reports... 44 Creating a Comparative Market Analysis (CMA)... 45 Printing a Comparative Market Analysis... 45 Changing a prospect's status... 46 Deleting a prospect... 46 Selecting a prospect... 46 MULTIPLE...46 ACTIVE...47 iii

ALL...47 Adding information using the Specifications Tab... 47 Adding a listing from the Selections List... 47 Market Tracking for Buyers... 48 What is Market Tracking for Buyers?... 48 BUY CHANGES...48 NEW MATCHES...48 Searching the database for buy changes... 49 Updating prospect files with Buy Change information... 49 Searching the database for New Matches... 49 Updating prospect files with New Match information... 49 Market Tracking for Sellers... 50 What is Market Tracking for Sellers... 50 COMPARABLE CHANGES...50 NEW COMPARABLES...50 SEARCHING THE DATABASE FOR NEW COMPARABLES...51 UPDATING PROSPECT FILES WITH NEW COMPARABLES INFORMATION...51 Searching the database for Comparable Changes... 51 Updating prospect files with Comparable Change Information... 51 Searching the database for New Comparables... 51 Updating prospect files with New Comparables Information... 52 Saving and Restoring Prospects... 52 Saving prospects... 52 Restoring prospects... 53 ULTREX ENTRY FOR LISTING OFFICES...55 WHAT IS ENTRY FOR MLS OFFICES?... 55 UNDERSTANDING THE MLS DATA STRUCTURE... 56 Understanding Data Elements... 56 LISTING INFORMATION...56 LISTING TRANSACTION INFORMATION...56 PROPERTY INFORMATION...56 ATTRIBUTE INFORMATION...57 SUBSCRIBER INFORMATION...57 Understanding Data Operations... 57 ADD...57 EDIT...57 FIX...57 DELETE...57 iv

Table of Contents Understanding database rules/definitions... 57 AGENTS, OFFICES, AND AGENCIES...57 LISTINGS AND PROPERTIES...57 LISTING NUMBERS...58 LISTING ANCHOR...58 LISTING ACTIVITY INDICATORS...58 OWNER/AGENTS...58 LISTING STATUS...58 Understanding Validity Checks... 59 Understanding Authorization Levels... 60 ASSISTANT...60 AGENT...60 STAFF...60 SYSTEM ADMINISTRATOR...60 STEP-BY-STEP PROCEDURES... 60 Starting ULTREX Entry... 60 Setting up ULTREX Communications... 61 Setting up the MLS Phonebook... 61 Setting up your modem properties... 61 Customizing the download... 62 Re-Dial Attempts... 62 TO CONTROL THE LISTING INFORMATION DOWNLOAD USING THE DATA TAB:...62 Performing a download... 63 Fixing an unsuccessful download/data push... 63 The Retry Update Shortcut... 63 The Download Date Shortcut... 63 Working with Listing Information... 64 Entering a new listing... 64 What is an auto listing number... 65 How does an auto listing number work?... 65 Adding a picture to a listing... 66 Changing Listing Information... 66 Understanding the Change function... 66 WHAT IS AN EDIT?...67 WHAT IS A STATUS CHANGE?...67 Editing a Listing... 67 Entering a price change... 67 Entering a contingency change... 68 Entering a status change... 68 Adding pictures to an existing listing... 69 v

Replacing an existing picture... 69 Working with the Posting Pool... 70 Understanding the Posting Pool... 70 HOW DOES INFORMATION GET TO THE POSTING POOL?...70 HOW IS POOL INFORMATION SENT TO THE MLS DATABASE?...71 Editing listing data from within the Posting Pool... 71 Printing listing data from within the Posting Pool... 71 Posting a single listing from the Posting Pool (if server is at MLS Office Only)... 71 Posting multiple listings from the Posting Pool... 72 Performing a test post... 72 Working with the Picture Gallery... 72 Understanding the Picture Gallery... 72 Matching pictures with a listing... 73 Working with the Listing Lookup... 73 Looking up a listing... 73 To Search Using MLS Number... 74 To Search Using Full or Partial Street Address... 74 Working with a History Lookup... 75 Understanding History Lookups... 75 Looking up listing history... 75 To Search Using MLS Number... 75 To Search Using Full or Partial Street Address... 75 Understanding Messages... 76 Viewing Messages... 76 Deleting Messages... 76 Understanding Agent Information... 76 Accessing information about an agent... 76 Understanding Office Information... 77 Accessing information about an office... 77 Working with Archives... 78 Archiving data... 78 Repairing databases... 79 Compressing your database... 79 Deep repairing your databases... 79 Restoring your databases from backup... 80 Trimming the database... 80 Working with Ultrex Tools... 80 Ultrex Options... 80 What are the ULTREX Options?... 80 Changing the Selections View... 81 Viewing Progress Indicators... 81 Changing the Default Search View... 81 Changing Database File locations... 81 Changing the Validity Check Message Display... 82 Agent Tools... 82 Calculating a mortgage... 82 Finding loan rates... 83 Qualifying a Prospect... 83 TEST POST MESSAGES...86 vi

Table of Contents THE CLOSING PRICE OF $25,000 IS GREATER THAN 40% FOR LISTING 2345. IS THIS INFORMATION CORRECT?...86 WORKING WITH ON-MARKET STATUS CHANGES...86 CHANGING STATUS FROM EXPIRED TO ACTIVE...86 CHANGING STATUS FROM PENDING TO ACTIVE...87 CHANGING STATUS FROM TEMP OFF MARKET TO ACTIVE...87 WORKING WITH OFF-MARKET STATUS CHANGES...87 CHANGING STATUS FROM ACTIVE TO PENDING...87 CHANGING STATUS FROM PENDING TO CLOSE...88 CHANGING STATUS FROM ACTIVE TO TEMP OFF MARKET...88 CHANGING STATUS FROM ACTIVE TO CANCEL OFF MARKET...88 A...90 AGENT AUTHORIZATION LEVEL...90 AGENT LISTING SUMMARY FOR AGENT USE...90 AGENT ROSTER...90 ALPHABETICAL INDEX...90 ARCHIVE...90 AREA/PRICE INDICES...90 AREA SURVEY REPORT...90 ATTRIBUTE INFORMATION...90 AUTHORIZATION LEVEL...90 B...90 BOOK FORMAT...90 BROKER...90 BUY CHANGES...91 C...91 COMPARABLE CHANGES...91 COMPARATIVE MARKET ANALYSIS...91 vii

COMPRESS...91 D...91 DEEP REPAIR...91 E...91 EDIT...91 EXPIRATION REPORT...91 F...91 FACT SHEET FOR AGENT USE...91 FIX HISTORY...91 G...91 GRID SHEET...91 H...92 HISTORY LOOKUP...92 HOT SHEET...92 I...92 J...92 K...92 L...92 LISTING INFORMATION...92 LISTING NUMBER...92 LISTING STATUS...92 LISTING TRANSACTION INFORMATION...92 M...92 MARKET STATISTICS REPORT...92 MARKET SURVEY REPORT...92 MESSAGES...93 MLS NUMBER...93 viii

Table of Contents MORTGAGE AID...93 N...93 NEW COMPARABLES...93 NEW MATCHES...93 O...93 OFFICE ROSTER...93 OFFICE TOOL...93 OFF MARKET INDICES...93 OWNER/AGENT...93 P...93 PICTURE GALLERY...93 POSTING POOL...93 PROPERTY INFORMATION...94 PROSPECT ANALYSIS...94 PROSPECT LISTING SUMMARY...94 Q...94 R...94 REPAIR...94 RESIDENTIAL FEATURE SHEET FOR YOUR PROSPECT...94 RESIDENTIAL ACREAGE INDEX...94 S...94 STAFF...94 STATUS CHANGE...94 SUBSCRIBER INFORMATION...94 SUBSCRIBERS...95 SYSTEM ADMINISTRATOR...95 T...95 ix

TRIM...95 U...95 V...95 VALIDITY CHECK...95 W...95 X...95 Y...95 Z...95 x

Before you Begin Understanding the Windows Desktop Basic Windows functions and definitions ULTREX is a Windows-based program. To effectively use the ULTREX program, it is important to be familiar with a number of basic Windows 95 terms and functions. Below are some of the basic terms and functions that are referred to in the online Help system. Windows Desktop Start Menu Taskbar Desktop Icon The button labeled Start used to open programs. Normally located at the bottom of the Desktop, the taskbar contains the Start menu and all open programs. The Windows 95 main screen. A picture representation of a program or function. The Windows Taskbar Because ULTREX uses your whole screen, it may be helpful for you to hide the Windows taskbar. This will allow you to access the options you will need for using both ULTREX and other Windows functions. Follow the instructions below: 1. Click the Windows Start button. 2. Select Settings and then Taskbar. 3. From the Taskbar properties selections, turn off the Always on top and Auto hide options using your mouse. NOTE: If these selections are off, no will appear in the corresponding boxes. 4. When you have completed your selections, click the Apply button, then click OK. 1

Right Mouse Option Using the right mouse option you can quickly perform a variety of tasks from within ULTREX. This option places you directly into the appropriate data operation to quickly complete your task. One example of the right mouse option in ULTREX Entry is the method used to edit listings from the Posting Pool. 1. Select Listing Data from the sliding menu. 2. Click Posting Pool. 3. In the Posting Pool grid, select the listing you wish to edit by single clicking on the listing. 4. Right mouse click. 5. Select Edit Selected from the pop-up menu that displays. Using the Mouse Using the mouse simplifies many of the tasks you will perform with ULTREX. The following provide a brief description of how to use the mouse in Windows. Left Mouse Button Point Single Click Double Click Right Mouse This button is located on the far left of the pointing device and is used to perform functions such as clicking and double clicking. Moving the mouse to place the pointer on an item is referred to as pointing. Single clicking is pointing to an item on the screen, then quickly pressing and releasing the mouse button once. Terms that also designate a single click are click, select, or highlight. To double click, point to an item on the screen, then quickly press and release the mouse button twice. This button is located on the far right of the pointing device. When the right mouse button is depressed, a pop-up menu will display with options specific to the area selected. 2

Using a Menu 1. Click on the menu name to open a menu. 2. Point to the desired function and click. Understanding the Ultrex Agent Main Menu Screen The ULTREX Menu Bar Located directly below the ULTREX title bar, the ULTREX menu bar provides the following options: File Prospects Market Search Reports View Tools Help Offers sign-in, sign-out, or exit. Sign-out disables all functions except sign-in or exit Offers quick access to ULTREX Prospect functions Offers quick access to ULTREX Market functions Offers quick access to ULTREX Search functions Offers quick access to ULTREX Report functions Offers quick access to Agent, Office, Attribute, History, Listing, Subscriber, Message, and Tax Record Manager. Also offers access to the Posting Pool. The view option also allows you to quickly switch from ULTREX Agent to ULTREX Communications. Offers capability to access system tools and options Offers access to online Help and ULTREX version information 3

The ULTREX Toolbar The ULTREX Toolbar, found directly below the menu bar, provides access to the following functions: Delete Delete information from your database or posting pool New Display a blank form of the appropriate type Save Post Save current additions/changes to the pool and stay in the current screen Save information to the main MLS database Previous Scroll back one record. Only activated when applicable Next Scroll forward one record. Only activated when applicable Back Exit current screen Main Menu Exit current screen and return to Main Menu Grid View Display search results Summary View Full View Display search results Display search results Quick Search Full Search Display Quick Search form Display Full Search form Search Results Perform search of MLS database Using single or multiple selection options ULTREX allows flexibility for working with various types of information. The single/multiple selection options allow you to work efficiently with your information. Following is a description of the single and multiple selection viewers. 4

Using a Single Selection Viewer Single selection viewers are available to select a single piece of information and are denoted by an ellipsis (box with three dots) at the end of a field. This type of viewer is found throughout the ULTREX program as the main method for entering information into the MLS database. Follow the instructions below for using the single selection viewer: Click on the ellipsis (box with three dots). A selection box appears. Point to the information you wish to select and single click. Click the OK button to select. The appropriate information appears on your screen. Using a Multiple Selection Viewer Multiple selection viewers are available to select more than one piece of similar information. Follow the instructions below for multiple selection option: Click on the ellipsis (box with three dots). A selection box appear: The information for you to select is found in the left portion of the screen. To select more than one piece of information, highlight the first item you wish to select. Holding down the SHIFT key, select the last item you wish to select. All information in between will be highlighted. Click the Select button. To remove information from your selections, select the appropriate piece of information and click the Remove button. After you have selected all appropriate information, select OK to continue. 5

Setting up Ultrex Communications Setting up the MLS Phonebook Before conducting your first download, you must set up your MLS Phonebook. To set up your MLS Phonebook: 1. From the ULTREX Menu bar, select View ULTREX Comm. The Communications Main Menu appears. 2. Click the Configuration sliding menu and then click the MLS Phonebook icon to set up the phonebook. 3. When the MLS Phonebook screen appears, click New, to enter the MLS phonebook information. 4. You may get a warning message about a modem no longer installed. Click OK. 5. Fill in the information on the phone book manager screen including the Server Name and phone number of your MLS server (you can obtain this from you MLS office), set as default. 6. In the Connect using this modem box, click the arrow button and select the modem to use. 7. In the Connection from this location box, click the arrow button and select the location. 8. Click the Post icon on the tool bar to save your selection, then click the Back icon. You are now ready to perform your first download. For more information, see Setting up your modem properties. Setting up your modem properties 1. Click the Windows Start button. Select Settings, then click on Control Panel. 2. Double-click the Modems icon. 3. At the Modem Properties screen, click the Dialing Properties button. The Dialing Properties screen appears. 4. Select the location name from the drop-down box, or click New to enter a new location. 5. Verify the appropriate fields. If you need to dial a number to access an outside line, enter the number in the Local Number field. If you will be dialing a long distance number to access the MLS server, enter the appropriate number in the Long Distance field. To disable call waiting, click the box entitled This Location and choose the appropriate code to disable. Indicate whether the phone location uses tone or pulse dialing by selecting the appropriate box. Select Dial As Long Distance option if you will be making a long distance call from within the same area code. 6. Click OK to exit the Dialing Properties screen. 7. Click OK to exit the Modem Properties screen. 6

8. To exit the Control Panel screen, click File Exit from the menu bar. Customizing the download Accessed from the Configuration group, Downloading Options allows you to customize your dialing options, the type and amount of data received, and the time off-market listings are kept on your system. Re-Dial Attempts ULTREX Communications provides the opportunity to change the number of re-dial attempts and the length of time between re-dial attempts. To change settings: 1. From the Configuration group, select Download Options. The Communications Options box appears. 2. The Redial Attempts field sets the number of re-dials the ULTREX Communications attempts. The default for this field is two attempts. To change the default re-dial attempts, use the scroll keys located beside the field, or click on the entry field and enter the desired number. 3. The Time Between Attempts field sets the amount of time ULTREX Communications waits between re-dial attempts. To change the default time, use the scroll keys located beside the field or click on the entry field and enter the desired time in seconds. To control the listing information download using the Data Tab: 1. Click Configuration in the sliding menu. 2. Click Download Options. 3. Click the Data tab. The Data Tab screen appears. Maximum number of pictures per listing allows the user to set the number of pictures you wish to download with each listing. To change the number of pictures, use the scroll keys located beside the field or click the entry field and enter to desired number of pictures. Maximum time to keep pictures allows you to set the amount of time to keep pictures for off-market listings on your system. To change the amount of time to keep off-market pictures, use the scroll keys located beside the field or click on the entry field and enter the desired time in months. Maximum time to keep listing data allows you to set the amount of time to keep off-market listings on your system. To change to amount of time the keep off-market listings, use the scroll keys located beside the field or click on the entry field and enter the desired time in months. Property Type desired allows you to designate which property types you would like to receive during the downloads. If the field is left blank, the system will download all property types. To designate specific property types, click the button at the end of the field to display the list of property types.. To designate specific property types, click the ellipsis and select the property type(s). Click OK to make selections, Cancel to quit. Listing Area desired allows you to designate specific listing area(s) from which you would like to receive listings. If the field is left blank, the system will download listings from all listing areas. To designate specific listing areas, click the ellipsis and select the desired listing area(s). Click OK to make selections, Cancel to quit. 7

4. Click the Save icon on the toolbar to save any changes. 5. Click the Main Menu icon to return to the main menu. Performing a download One of the most important components for successful communications is the modem. Your modem must be installed and recognized by Windows before ULTREX Communications will be able to perform a download. If you need assistance installing your modem, please refer to Windows help for more information. Before you attempt a download, please follow the instructions for setting up your system for downloading. See Setting the MLS phonebook. The Download shortcut from the Communicate group will connect you to your MLS server and update the database on your system. To perform a download: 1. Select View ULTREX Comm from the menu bar. 2. Click on the Communicate group button. 3. Click on the Download shortcut icon. A message box appears asking you to confirm the connection location. 4. Click Yes. A message box highlights each action as it occurs during the download process. 5. When complete, you can return to ULTREX Agent by selecting View ULTREX from the menu bar. Tip: If your data push was unsuccessful, see Fixing an unsuccessful download/data push. Fixing an unsuccessful download/data push The Utilities group offers two functions that are used to correct an unsuccessful download or data push. The Retry Update Shortcut The Retry Update shortcut from the Utilities group becomes active only if the data push is unsuccessful. If the data push is unsuccessful, simply select the Retry Update button and ULTREX Communications attempts the data push again. The Download Date Shortcut The Download Date shortcut from the Utilities group allows you the option to reset your current download date to the previous download date. This function is used if some problem occurred during the download process and it was necessary to retry the download. 1. From the Utilities group, select the Download Date shortcut. A message box appears asking you to confirm your desire to reset the download date. This message box displays your last download, along with the previous download date. 2. Select Yes to continue, or No to quit. 3. Repeat the download process. See Performing a download for more information. 8

Performing a listing upload The Listing Upload shortcut icon connects you to the MLS server, sends information from the posting pool to the MLS database, and returns current listing data to your system. 1. Click Communicate from the sliding menu. 2. Click the Listing Upload shortcut icon. A message box appears prompting you to confirm the MLS server you are dialing. 3. Select Yes to start the upload, or No to choose a different phone number, or Cancel to quit. If you selected No, a message box appears with all your MLS Phonebook entries. Using your mouse, choose the desired location and click the Select button. A message box appears prompting you to confirm your choice. Select Yes to confirm your selection. If you selected Yes, ULTREX dials the MLS server. After a connection is made, ULTREX sends listing data to the MLS server and posts the information into the MLS database, and when posting is complete, new listing data is downloaded to your computer. ULTREX will automatically do a download after an upload to the MLS server. After the download is complete, your system disconnects from the MLS server. ULTREX takes all downloaded changes and pushes them into the appropriate databases on your system. After the Data Push is complete, ULTREX displays a message indicating success or failure of the data push. 9

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Ultrex Agent What is ULTREX Agent? ULTREX is a fully distributed MLS system that is more than just another way to access MLS data. ULTREX combines MLS listing data and agent prospect data in a tightly integrated package that helps an agent close more business sooner. With just a few clicks of the mouse, the ULTREX-equipped agent can interactively match people and properties. The ULTREX process is more than matching, though. It allows an agent to actively track each individual prospect in the constantly changing real estate market. Any status or price change on homes in a prospect s selection list is instantly highlighted. New listings are checked to see if any of them match a prospect's stored preferences. ULTREX tracks and analyzes the market while the agent is serving the prospect. The ULTREX solution has been designed in close collaboration with REALTORS and associations across the nation. The result is a system that has been carefully tailored to meet the needs of MLS boards, brokers, and individual REALTORS. The ULTREX Agent paradigm ULTREX Agent provides powerful searching capabilities to allow you to search for properties using a very specific definition. This searching capability helps you provide your prospects with the match that best suits their needs. Generated using criteria defined by you, reports are quickly and easily generated from the Main Menu screen of ULTREX Agent. Hot Sheets, Statistics, and Survey reports allow you to become an expert in the real estate market in your area. ULTREX Agent ULTREX Agent is a Windows program that provides instant access to MLS listing information, helping the agent match prospect wants and needs to available properties. ULTREX Agent runs on a personal computer, desktop, laptop, or network. ULTREX Entry creates and maintains a master copy of the MLS database. A complete copy of the MLS database is stored locally on the agent s PC and is updated from the master system as often as desired. For more information on other ULTREX products, visit our web site at http://www.ultrex.com. 11

Step-by-step procedures Starting and Signing on to ULTREX Agent 1. Click Start on the Windows taskbar. 2. Select Programs. 3. Select ULTREX. 4. At the sign-in dialog, type your User ID and Password, and then click OK. The Main Menu screen appears. Searching for Properties Types of Searches Using the Property Search shortcut from the Listing Data section of the Main Menu screen, you can search for properties using very specific definitions. After entering search criteria, ULTREX Agent provides you with quick results. ULTREX Agent offers two search options: Quick Search The Quick Search contains the most common search items on one tab. Because all the information is contained on one tab, the Quick Search option allows you to enter search criteria and conduct a search very quickly. This single Quick Search tab includes the following information fields: Listing Price Total Bedroom Total Bathrooms Year Built Acres Total Square Feet Ownership House Style Current Status Location Information: City, Area, Region, High School, Middle School, Elementary School Garage Stalls 12

Full Search The Full Search features all possible search fields broken down into various tabs. The system defaults to the Quick Search option; however the Full Search is easily accessible from the Quick Search screen. If you wish to change your default search, use the following instructions: 1. From the toolbar, select Tools Options. 2. Select the Program Flow tab. 3. From the Query View box, select Quick for Quick Search option or Full for Full Search option. For more information, see Entering Search Criteria and Searching the Database. Entering Search Criteria 1. Click the Listing Data group button. 2. Click the Property Search shortcut icon. 3. The General Search form appears. 4. Click the field you wish to define criteria for and type the criteria. Enter criteria in as many fields as you wish. 5. For a Full Search, click on the Full Specs tab to reveal additional tabs on which to enter additional search criteria. A box with three dots, referred to as an ellipsis, located at the end of the field indicates that a predefined attribute list exists for that field. The information is presented in either a single select box or a multiple selection box. To enter information in a single selection box: 1. Click the ellipsis. A single select box appears. 2. Click the information you wish to select, and click OK. To enter information in a multiple selection box: 1. Click the ellipsis. A multiple selection box appears. 2. Click on one piece of information to select, and click Select, repeating these steps until all information is on the right side of the window. To remove information, click on it, then click Remove. 3. Click OK. Tips: Use the Tab key on your keyboard to move to the next field. Use the Shift + Tab keys to move to the previous field. When using residential features, commercial features, or property features as search criteria you have the option to select All or Any. When you select the All option, your search will produce listings that 13

have all of the features you selected from the multi-select list. When you select Any, your search will produce listings that have any of the features you selected from the multi-select list. To view listings, see Viewing Search Results. Searching for properties using tax record information This option is only available if your board has contracted with Technology Concepts, Inc. for tax record information to be viewed through the ULTREX program. 1. Select View Tax Records from the ULTREX menu bar. 2. Click the ellipsis to the right of Select. 3. Enter search criteria on the various tabs. 4. Click on the Search Results icon located on the toolbar. The number of matches located appears on the status bar. 5. Click on the View icon located on the toolbar to view Agent information. 6. Click the Agent Cont. tab for more information. Tip: Use the Previous and Next icons located on the toolbar to navigate between Agent information. Searching the database 1. After entering search criteria, click the Search Results icon located on the toolbar. The number of search selected listings appears on the status bar. 2. If desired, add or delete search criteria to narrow or widen search and click on the Search Results icon again. Tip: To view listing(s), see Viewing Search Results. Viewing search results To view search results: 1. Click one of the View Option icons on the toolbar. 2. To select a different view, click a different view icon. Tip: For additional information on reading the history information, see Reading the history editor grid. Use the Previous and Next icons located on the toolbar to navigate between Listings when in Agent or Full View. 14

Viewing tax records while viewing listing information 1. Perform a listing search using Full or Quick Specs. 2. View your listings by clicking the Full View icon (this procedure assumes you have defaulted your Full View icon to Agent view). See Customizing view icons for more information. 3. Click the Property tab and then the Taxes/Legal sub tab to view tax information. Removing a listing from the search results After reviewing the search results, you may wish to remove selected listings from the list of results. A reason for removing a listing would be the prospect indicating they are not interested in a specific property. The advantage of removing selected listings from the search results prior to printing is that the results list can be printed at one time. To remove a selection from the search results: 1. After entering search criteria and conducting a search, click the View icon you wish to use. If you have selected to view listings in the Agent, Full, or Quick Views, select the following from the menu bar: View Listings Selected Remove from List ULTREX removes the current listing from the list of results. 2. If you have selected to view listings in the Grid, History, or Pictures in Grid Views, single click the listing to remove OR to remove a group of listings; single click the first listing to remove and, while holding the SHIFT key, click the last listing in the range to remove. Select the following from the menu bar: 3. View Listings Selected Remove from List ULTREX removes the selected listing(s) from the list of results. Printing search results 1. Click the Print icon located on the toolbar. 2. Click on the desired report name and click Select. Repeat until all desired reports are listed on the right side of the window, and then click OK. 3. Select Printer, Print Range, and Number of copies, then click OK. Tip: To remove a selected option, click on it and then click Remove. 15

Printing tax record information To print tax information, simply click the print icon when the tax information is on your screen. The information will print in grid format. Exporting search results The Export function in ULTREX Agent allows you to either save the listing data or pictures from any listing to a generic file type. This export option includes the capability to save the data for export into Top Producer and DeLorme. For information on other compatible programs, contact Technology Concepts, Inc. Customer Service at (507) 289-4180. NOTE: Check with the specific program vendor for information regarding any additional charges or release forms that may be necessary. 1. Select search criteria and conduct a search. 2. Select desired View icon to view search results. 3. If you wish to export only selected listings, highlight the listings you wish to export. 4. From the ULTREX menu bar, select: File Export All Listings or Selected Listings The Export Selection box appears. 5. Select the program where you wish to export. Click OK to continue or Cancel to quit. Listing Lookup A dialog box appears prompting you to locate the directory for export. Select the appropriate directory. For information on custom export options, see What is Export Information?. Looking up a listing using a List Number The Listing Lookup function allows you to lookup listings using an MLS number or street address. To lookup a listing using an MLS Number: 1. Click the Listing Data group button. 2. Click the Listing Lookup shortcut icon A dialog box appears giving you the choice to search listings by listing number or by address. 3. Enter the full, or partial, MLS Number in the Search for Listing Numbers field and press the Enter key on your keyboard. Repeat until all listing numbers have been entered. 4. Select Active/Pending, if desired. 5. Click OK and ULTREX automatically displays listings. The number of listings found is located in the lower left corner of the status bar. 16

Tip: Use Previous and Next icons located on the toolbar to navigate between listings. Looking up a listing using an address The Listing Lookup function allows you to lookup listings using an MLS number or street address. To lookup a listing using an address: 1. Click the Listing Data group button. 2. Click the Listing Lookup shortcut icon A dialog box appears giving you the choice to search listings by listing number or by address. 3. Click in the Number field in the Search for Address section of the Select Listings dialog box. 4. Enter House Number (if known, or enter partial number) and press the Tab key on your keyboard. 5. Enter Compass Point, if desired, and press the Tab key on your keyboard. 6. Enter the full or partial Street Name in the Street field. 7. Select Active/Pending, if desired. 8. Click OK and ULTREX displays listings that most closely match the address. Tip: Hot Sheet The number of listings found is located in the lower left corner of the status bar. Use Previous and Next icons located on the toolbar to navigate between listings. What are Hot Sheets? The Hot Sheet shortcut, located within the Listing Data group, provides a report that includes all new listings and changes from a specified date range. A changed property that appears will have changes in status, price, and/or contingency only. The default date range that appears is yesterday's date. This date may be changed by entering a new date in one of the date fields or by using the scroll keys located next to the date fields. This report may be viewed from your screen and/or printed. A blank field indicates no change has taken place. 17

What Does the Hot Sheet Contain? The specific fields contained within the Hot Sheet report are as follows: Property Type Listing Number Address Area Property Status as indicated by the following abbreviations: Active Cancel off market Expired Pending Sold Temporarily off market ACTV COFF EXPR PEND SOLD TOFF Old/List Price indicating the old price or the list price New/Sale Price indicating the new price or the sold price Old/New Contingency indicating a change Activity Date Sale Office List Office Style Ownership Total Bedrooms Total Bathrooms For more information on Hot sheets see: Creating the Hot Sheet Viewing listings from the Hot Sheet Printing the Hot Sheet Creating the Hot Sheet The Hot Sheet reflects changes in price, status, and contingency as well as new listings based on selected data range. 1. Click on the Listing Data group button. 2. Click on the Hot Sheet shortcut icon The Hot Sheet Date Range dialog box appears. 3. Select preferred date range option. When using the From Date option, select date using arrow keys to the right of the field. 18

Statistics 4. Click Search. Printing the Hot Sheet 1. Create a Hot Sheet by following the instructions in Creating the Hotsheet. 2. Click the Print icon located on the toolbar The Reports Selection dialog box appears. 3. Click Hot Sheet and click Select. 4. Click OK. The Print dialog box appears. 5. Select Printer, Print Range for Listings, and Number of Copies, then click OK. Viewing listings from the Hot Sheet ULTREX Agent offers the flexibility to view any or all listings included on the Hot Sheet using predefined view options right from the ULTREX toolbar. 1. To view all listings, simply select the View icon of your choice from the ULTREX toolbar. 2. To view a specific listing, use your mouse and double-click on that listing. What are Statistics? The Statistics shortcut accesses the Market Statistics report. Information can be used to keep your clients informed on the general trend of the market, or you may use specific information from this report for a particular client. This report provides you with information regarding properties within a particular area. The Statistics report is divided into three sections that appear on tabs within the report. The Current Active Listings section provides statistics on all currently active listings in a specified area. The Listings That Went to Closed section provides information on closed listings within the specified date range. The Listings that Went Off Market (Not Closed) section provides information on other off market listings within a specified date range. Following is a definition of the data included in this section of the report: Listings That Went to Closed tab Information for Closed Listings includes: Number Closed includes all properties that went to closed during the specified date range and are still closed. Percent Closed provides the percentage of properties closed of all currently off market properties, excluding temporarily off market, that wen off market during the specified date range. Average List Price, Average Sell Price, and Average Market Time are based on the Number Closed as described above. 19

Listings That Went Off Market (Not Closed) tab Information for Listings That Went Off Market (Not Closed) includes: Average List Price Not Closed is the average list price of all off market properties, excluding temporarily off market, that went off market during the specified date range. Number Pending includes all properties that went to pending during the specified date range and are still pending. Percent Pending provides the percentage of properties pending of all currently off market properties, excluding temporarily off market, that went off market during the specified date range. Number Expired includes all properties that went to expired during the specified date range and are still expired. Percent Expired provides the percentage of properties expired of all currently off market properties, excluding temporarily off market, that went off market during the specified date range. For more information, see Creating, viewing, and printing a Statistics Report. Creating, viewing, and printing a Statistics Report The Statistics Report provides you with information regarding properties within a particular location during a specified date range. 1. Click the Listing Data group button. 2. Click the Statistics shortcut icon. The ULTREX Statistics dialog box appears. 3. Enter the date range by using the scroll bar to the right of the From and To fields. 4. Select area by clicking one of the six location options. A Selections box appears. 5. Select criteria. 6. Click the Print button to print the report, or click the View tab to view results on screen. Tips: The date range may also be entered by clicking the field and entering the date using your keyboard. ULTREX defaults to six months prior to today s date. Expiration Report What is an Expiration Report? The Expiration Report is a management report that prints a list of properties owned by you that will expire or that are currently expired. There are three options for printing this report to give you the information you need to effectively track expired listings. REMEMBER: The Expiration report only provides you with information on the listings you own. Properties that will expire prints a report of listings that will expire in the selected date range. Listings will have the current status of active, pending, or temp off market. 20

Properties that went expired prints a report of listings that expired in the selected date range. Properties that went expired and are still expired prints a report of listings that remain expired in the selected date range. For more information, see Creating, viewing, and printing an Expiration Report. Creating, viewing, and printing an Expiration Report The Expiration Report provides you with a list of your expired listings based on specified search criteria. 1. Click on the Listing Data group button. 2. Click on the Expiration shortcut. The Expired Listings dialog box appears. 3. Select type of report. 4. Enter the date range by typing specified dates in the From and To fields. 5. Click the Print button to print the report, or click the Print Preview button to view results on the screen. Area Survey Report What is an Area Survey? The Area Survey shortcut allows you to access the Area Survey Report. If you are interested in becoming an expert in the real-estate market, the information provided in this report is valuable. You may use the information in a general sense, to keep your clients up-to-date on market activity, or you may use the information specifically for a particular client. Based on selections made, this report provides the number of listings and average days on market within a price range. It also provides average, low and high price as well as average market time for listings within each market status. The statistics provided by the report are based on selections made from a selection screen. The report is divided into four groups of statistics based on status. The price ranges in the report reflect the list prices for all statuses, except for closed status which will reflect sale price. The criteria of these groups changes with the selection of a date range. Following is a description of how date range affects the output of the report. No date range selected If a date range is not selected, the report will include the following: All Current Active Listings which reports the number of currently active properties. All Current Pending which reports the number of currently pending properties. Closed in the Last Year which reports all listings that went to closed status in the last twelve months. Expired in the Last Year which reports all listings that went to expired status in the last twelve months. Date range selected If a date range is selected, the report will include the following: New and Back on Market reports all listings that were new or back on the market in the specified date range regardless of the current status of the listing. If a property has gone to both new and back on market within the specified date range, it will only be counted once. 21

Went to Pending reports all listings that went to pending status in the specified date range, regardless of the current status of the listing. Went to Closed reports all listings that closed in the specified date range, regardless of the current status of the listing. Went to Expired reports all listings that expired in the specified date range, regardless of the current status of the listing. New on Market option If the New on Market option is selected, the report will include the following: New reports all properties that were new on market during the specified date range, regardless of the current status of the listing. You must select a date range for this option. Back on Market option If the Back on Market option is selected, the report will include the following: Back on Market reports all properties that went back on market during the specified date range, regardless of the current status of the listing. You must select a date range for this option. For more information, see Creating, viewing, and printing an Area Survey Report. Creating, viewing, and printing an Area Survey Report 1. Click the Listing Data group button. 2. Click the Area Survey shortcut icon. The Area Market Survey dialog box appears. 3. Enter information in as many fields as you prefer. 4. Click the Print button to print the report, or click the View tab to view results on screen. Tip: Enter date range by typing specified dates in the Search From and To fields. Broker Reports What are Broker Reports Broker reports allow agents and brokers to view information regarding their personal listings. Based on a user-selected date range, you can select reports that provide you with information about your active, pending, and sold listings. Brokers will be able to view information on all listings owned by the office. For more information, see Creating, Viewing, and Printing Broker Reports. Creating, viewing, and printing broker reports 1. From the File menu, select Reports Broker Reports. 2. Select Date Range. 3. Click the Print button or Print Preview. 4. Select which report(s) you wish to print or preview, and click OK. 22

When selecting Print, you can select multiple reports to print. When selecting Print Preview, only one report can be previewed at a time. Finding Office and Agent Information Messages What are messages? The Messages shortcut from the Information group works as an electronic bulletin board for receiving messages sent from your local MLS office. The Message option contains a list of all messages received, the ability to view messages, and the option to delete messages from your system. NOTE: The Message feature does not allow for responses to be sent back to the sender or for new messages to be sent by you. For more information, see: Viewing Messages Deleting Messages Viewing Messages 1. Click the Participants group button. 2. Click the Messages shortcut icon. The Messages box appears. 3. Highlight the message you wish to view, and click the View tab. Tip: If there is more than one message, the Previous and Next icons are activated allowing you to page through all messages. Deleting Messages 1. Highlight or view the message you wish to delete. 2. Click the Delete icon on the toolbar. ULTREX asks you to verify your delete request. Click OK to delete the message. 23