VMware Getting Started Guide Avaya VPN Gateway 8.0 NN46120-302, 01.06 March 2012
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Contents Chapter 1: Preface... 5 Navigation... 5 Who should use this book... 5 Related documentation... 5 Product names... 6 Customer service... 7 Getting product training... 7 Getting help from a distributor or reseller... 7 Getting technical documentation... 7 Getting technical support from the Avaya Web site... 7 How this book is organized... 8 Chapter 2: New in this release... 9 Features... 9 Install and configure VMware appliance... 9 Apply and obtain License... 9 Open Virtualized Format Support... 9 Chapter 3: Before you begin... 11 Navigation... 11 Features... 11 Hardware specification... 12 Limitations... 13 Chapter 4: Performance Guidelines... 15 Chapter 5: Installing and configuring VMware appliance... 17 Navigation... 17 Configuring a vswitch on a VM Network... 17 Adding a virtual switch... 19 Creating a new virtual machine... 21 Installing AVG... 26 Deploying AVG OVF virtual appliances... 27 Reimaging AVG... 28 Auto-installation CDROM... 29 Chapter 6: Running Dashboard... 31 Chapter 7: Applying and installing License... 33 Index... 35 VMware Getting Started Guide March 2012 3
4 VMware Getting Started Guide March 2012
Chapter 1: Preface This document provides information on how to configure and deploy the Avaya VPN Gateway (AVG) VMware appliances. Navigation This chapter covers the following topics: Who should use this book on page 5 Related documentation on page 5 Product names on page 6 Customer service on page 7 How this book is organized on page 8 Who should use this book This guide is intended for AVG VMware Appliance (AVA) users and the administrators who deploy or maintain the VMware appliance. This guide assumes that you are familiar with Ethernet and Avaya VPN Gateway concepts. Related documentation For full documentation on installing and using the features available in the VPN Gateway software, see the following manuals: VPN Gateway 8.0 Command Reference describes each command in detail. The commands are listed for each menu, according to the order they appear in the Command Line Interface (CLI). VPN Gateway 8.0 Application Guide for SSL Acceleration provides examples on how to configure Secure Socket Layer (SSL) Acceleration through the CLI. VMware Getting Started Guide March 2012 5
Preface VPN Gateway 8.0 CLI Application Guide for VPN provides examples on how to configure VPN deployment through the CLI. VPN Gateway 8.0 BBI Application Guide for VPN provides examples on how to configure VPN deployment through the Browser-Based Interface (BBI). VPN Gateway 8.0 VPN Administrators Guide VPN management guide intended for end-customers in a Secure Service Partitioning configuration. VPN Gateway 8.0 VPN Users Guide describes the initial setup procedure, upgrades, operator user management, certificate management, troubleshooting and other general operations that apply to both SSL Acceleration and VPN. VPN Gateway 3050/3070 Hardware Installation Guide describes installation of the VPN Gateway 3050 and 3070 hardware models. VPN Gateway 8.0 Configuration - Secure Portable Office Client Guide gives the feature list and provides general information about Secure Portable Office (SPO) based VPN client. VPN Gateway 8.0 Troubleshooting guide describes the prerequisites and various tools used to troubleshoot the VPN Gateway. VPN Gateway 8.0 Release Notes lists new features available in version 8.0 and provides up-to-date product information. The preceding manuals are available for download. Product names The software described in this manual runs on several different hardware models. The generic terms Avaya VPN Gateway, VPN Gateway, or AVG used in the documentation, imply to the following hardware models: Avaya VPN Gateway 3050 (AVG 3050) Avaya VPN Gateway 3070 (AVG 3070) Similarly, whenever the generic terms AVG VMware Appliance, VMware Appliance, or AVA is used in the document, the following hardware models are implied: AVG 3050-VM AVG 3070-VM 6 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Customer service Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections. Navigation Getting technical documentation on page 7 Getting product training on page 7 Getting help from a distributor or reseller on page 7 Getting technical support from the Avaya Web site on page 7 Getting product training Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane. Getting help from a distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance. Getting technical documentation To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support. Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support. VMware Getting Started Guide March 2012 7
Preface How this book is organized The chapters in this book are organized as follows: Before you begin on page 11 provides an overview of the major features of Avaya VPN Gateway (AVG) VMware Appliance, including the hardware specification and limitations. Performance Guidelines on page 15 provides the performance result of AVG VMware Appliance measured on standard hardware specifications. Installing and configuring VMware appliance on page 17 describes the procedure for installing and configuring AVG VMware Appliances. Running Dashboard on page 31 describes the procedure for running the dashboard. Applying and installing License on page 33 details the procedure necessary for obtaining license and applying it to the device. 8 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Chapter 2: New in this release The following sections detail what s new in Avaya VMware Getting Started Guide, NN46120-302 for release 8.0. Features See the following sections for information about feature changes: Install and configure VMware appliance The AVG VMware Appliance (AVA) is designed for enterprise or branch office to ensure business continuity. For more information about installing and configuring AVA, see Installing and configuring VMware appliance on page 17. Apply and obtain License The AVG VMware Appliance ships without any license. You can acquire the required licenses from Avaya. For more information about applying and obtaining license, see Applying and installing License on page 33. Open Virtualized Format Support The Open Virtualization Format (OVF) specification describes an open, secure, portable, efficient and extensible format for the packaging and distribution of software to be run in virtual machines. OVF allows for more flexible and efficient distribution of the VPN gateway software. OVF improves portability and allows for platform independence in VM environments and provides Avaya and Avaya customers the following benefits: Simplifies the virtual appliance distribution Simplifies and automate virtual appliance configuration Adds the support for multi-virtual machine configurations Allows for platform independent packaging Adds the opportunity to created localized installation environments. VMware Getting Started Guide March 2012 9
New in this release 10 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Chapter 3: Before you begin The AVG VMware Appliance (AVA) is a part of the Business Continuity Solution initiation. The AVA is designed for enterprise or branch office to ensure business continuity. AVA runs in customer ESX server 3.0 or higher version instead of 3050 or 3070 platform for fast deployment. Navigation This chapter provides information about the following topics: Features on page 11 Hardware specification on page 12 Limitations on page 13 Features The key features of AVG VMware Appliance are as follows: Offers business continuity for small size organization. Comprehensive end point security to protect networks and information. Integrated support for two leading Virtual Private Network (VPN) technologies Internet Protocol Security (IPSec) and Secure Sockets Layer (SSL). Mobile device support through L2TP/IPsec VPN technology. Macintosh and Linux support through L2TP/IPsec VPN technology. User application virtualization support through Secure Portable Office (SPO) feature. Support for Contivity IPSec VPN and native L2TP VPN clients. Support for clustering between AVG instances running on different physical device or ESX server. Support for SSL Web Portal mode. Support for downloadable SSL VPN client Net Direct. VMware Getting Started Guide March 2012 11
Before you begin Hardware specification The following tables describes the hardware specification for AVG 3050-VM. Table 1: Hardware specification for AVG 3050-VM Virtual Device Configuration Description CPU 2 x86 2.0GHz P4 equivalent processor Memory 1 GHz HDD 20 GB LSI Logic Parallel and SCSI. The HDD should have ample space to store AVG 8.0.1.0 SPO software image in user content file system. Ethernet 4 ports Intel E1000 CD/DVD ROM 1 Required for software installation Serial Port 9600 BPS / 8 bits / No parity bit Console access Note: If you breach the hardware specification for AVG 3050-VM, and configure the device on your own, the AVG detects the changes and limits the number of concurrent session support. In such condition, AVG accepts only 5 concurrent sessions, and rejects the rest of the sessions. Avaya recommends you to configure the device based on the given specification only. The following table describes the hardware specification for AVG 3070-VM Table 2: Hardware specification for AVG 3070-VM Virtual Device Configuration Description CPU 4 x86 2.0GHz P4 equivalent processor Memory 2 GHz HDD 40 GB LSI Logic Parallel SCSI. Ethernet 4 ports Intel E1000 CD/DVD ROM 1 Required for software installation Serial Port 9600 BPS / 8 bits / No parity bit Console access 12 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Limitations The following table describes the hardware specification for AVG 3090-VM Table 3: Hardware specification for AVG 3090-VM Virtual Device Configuration Description CPU 8 Minimum 2GHz processor Memory 4 GB HDD Size 40 GB HDD Type SCSI HDD Controller Type LSI Logic Parallel Ethernet card type/ Vendor Number of Ethernet ports Intel E1000 4 Gigabit Ethernet Limitations AVG VMware Appliance (AVA) has the following limitations: An AVG 3050-VM Appliance can support - 250 concurrent user sessions, SSL and IPSec combined - 250 license for each host AVG VM does not support the following features: - Secure Service Partitioning (SSP) - SSL offloading Ethernet bonding (trunking) - Ethernet VLAN tagging - HA capability between 2 physical ESX server devices - Simple Network Management Protocol (SNMP) AVG VM does not have a hardware acceleration card, so the AVG generates the ssl_hw_fail alarm. Virtual hardware device does not support hardware encryption. Data center class server is required to install VMware ESX server. AVG supports only the automatically generated MAC addresses. If you use manually configured MAC address, the system can neither be licensed nor supported. VMware Getting Started Guide March 2012 13
Before you begin 14 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Chapter 4: Performance Guidelines This chapter shows the performance result of AVG VMware Appliance measured on standard hardware specifications. The following table lists the hardware specifications for AVG 3050-VM Appliance. Table 4: Hardware specification Device CPU Xeon Quad Core 2.0 GHz CPU x 2 Memory HDD Ethernet port 4 GB SAS 256 GB Recommendation Intel Pro/1000 PT Dual Port Server Adpator Broadcom NetXtreme II BCM 5708 1000Base-T The following table shows the performance result based on number of VMware Appliances used in cluster. Table 5: Performance result based on number of VMware Appliances used in cluster 1 AVG 3050-VM 2 AVG 3050-VM 4 AVG 3050-VM TPS 280 584 1100 Concurrent Users 250 500 1000 Throughput 48 Mbps 100 Mbps 144 Mbps VMware Getting Started Guide March 2012 15
Performance Guidelines 16 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Chapter 5: Installing and configuring VMware appliance This chapter describes the procedure for installing and configuring an AVG VMware Appliance (AVA). Navigation This chapter covers the following topics: Configuring a vswitch on a VM Network on page 17 Adding a virtual switch on page 19 Creating a new virtual machine on page 21 Installing AVG on page 26 Reimaging AVG on page 28 Limitations on page 13 Configuring a vswitch on a VM Network Configure a vswitch on a VM Network through the vsphere Client to manage the VM Network port label settings. Important: If you are using more than one Ethernet connection to connect to a public or private management network, you must add a virtual switch to the VM Network. For more information, see Adding a virtual switch on page 19 Prerequisites: Ensure that you have the administrative privileges to access the VM Network in vsphere Client. Procedure steps: 1. Launch the vsphere Client. 2. Click Inventory. VMware Getting Started Guide March 2012 17
Installing and configuring VMware appliance 3. Click the Configuration tab. 4. In the Hardware navigation, select Networking. The following screen appears. 5. Locate the vswitch to edit, and click Properties... 6. In the vswitch0 Properties window, select the VM Network, and then click Edit. 7. In the Port 1 Properties window, change the Network Label to Port 1. 8. Click OK. The vswitch0 Properties window shows the virtual machine as Port 1. 18 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Adding a virtual switch 9. Click Close. Adding a virtual switch Add a virtual switch to a VM Network if you are using two Ethernet connections, for example, one for Internet access and the other for private management network. Prerequisites: Ensure that you have the administrative privileges to access the VM Network in vsphere Client. Procedure steps: 1. Launch the Sphere Client. 2. Click Inventory. 3. Click the Configuration tab. 4. In the Hardware section, click Networking. The following screen appears. VMware Getting Started Guide March 2012 19
Installing and configuring VMware appliance 5. In the Networking section, click Properties... 6. In the vswitch0 Properties window, select the Port 1 virtual machine, and then click Add... to add a virtual switch. The Add Network Wizard window appears. 20 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Creating a new virtual machine 7. In the Connection Types area, select Virtual Machine. 8. Click Next. 9. In the Virtual Machines Network Access window, click Create a virtual switch. 10. Select vmnic1 to assign a NIC to the virtual switch. 11. Click Next. 12. In the Virtual machines Connection Settings window, in the Port Group Properties section, type Port 2 in the Network Label field. 13. Click Next. 14. In the Ready to Complete window, ensure the new virtual switch is properly created and configured, and then click Finish. The following figure shows the newly configured vswitch. Creating a new virtual machine The AVG 3050-VM is distributed as an ISO image. Before installing the ISO image, the administrator must create a virtual machine according to the given specifications. Perform the following steps to create a new virtual machine: 1. Click the Create a new virtual machine link. VMware Getting Started Guide March 2012 21
Installing and configuring VMware appliance The New virtual machine wizard appears. 2. In the Select the Appropriate Configuration screen, choose Custom as the Virtual Machine Configuration type, as shown in the following figure. 3. Click Next. The Select a Name and Location for this Virtual machine screen appears. 4. Enter the name of the Virtual Machine in the Name field, and then click Next. The Choose a Datastore for the Virtual Machine screen appears. 5. Select the Datastore from the given list, and then click Next. The Virtual Machine Version screen appears. 6. Select the Virtual Machine Version type, and then click Next. Note: Select Virtual Machine Version 7 only if you are running an ESX server version 4.0 or later. The Guest Operating System screen appears. 7. Choose Other in the Guest Operating System field, and Other Linux (32- bit) in the Version field, as shown in the following figure. 22 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Creating a new virtual machine 8. Click Next. The Virtual CPUs screen appears. 9. Configure the Number of virtual processors to 2 for 3050-VM or 4 for 3070 VM (see Table 1: Hardware specification for AVG 3050-VM on page 12 or Table 2: Hardware specification for AVG 3070-VM on page 12), and then click Next. The Memory screen appears. 10. Configure the Memory size to 1 GB for 3050 VM or 2 GB for 3070 VM (see Table 1: Hardware specification for AVG 3050-VM on page 12 or Table 2: Hardware specification for AVG 3070-VM on page 12), as shown in the following figure. VMware Getting Started Guide March 2012 23
Installing and configuring VMware appliance 11. Click Next. The Choose Networks screen appears. 12. Configure the Number of NICs from 1 to 4, as shown in the following figure. Note: The Port1 value is only available if you configured the VM network. For more information, see Configuring a vswitch on a VM Network on page 17 24 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Creating a new virtual machine 13. Click Next. The Select I/O Adapter Types screen appears. 14. Configure the SCSI Adapter to LSI Logic parallel, and then click Next. The Select a Disk screen appears. 15. Choose Create a new virtual disk, as shown in the following figure. VMware Getting Started Guide March 2012 25
Installing and configuring VMware appliance 16. Click Next. The Specify Disk Capacity and Location screen appears. 17. Configure the Disk Capacity to 20 GB for 3050VM or 40 GB for 3070VM (see Table 1: Hardware specification for AVG 3050-VM on page 12 or Table 2: Hardware specification for AVG 3070-VM on page 12), and then click Next. The Specify Advanced Option screen appears. 18. Click Next. The Ready to Complete New Virtual Machine screen appears. 19. Click Finish to complete. Installing AVG Perform the following steps to install Avaya VPN Gateway (AVG). 1. Ensure that AVG VM exists. If not, create a new AVG VM using the steps given in section Creating a new virtual machine on page 21. 2. Insert the AVG software installation CD into CDROM of ESX Server. For more information, see Auto-installation CDROM on page 29. 26 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Deploying AVG OVF virtual appliances 3. Power on the AVG VM. 4. Configure the initial setup required for AVG installation. For more information, see AVG User Guide. Deploying AVG OVF virtual appliances This section describes the procedure for deploying and configuring an Avaya VPN Gateway OVF package on a VMware ESX server. The AVG OVF package is stored in a single unit.ova file consisting of one OVF descriptor, one manifest file, one Avaya OVF certificate, and a disk image file, allowing for easy deployment. Before you begin Ensure that you have the administrative privileges to access the VM Network in vsphere Client. Procedure 1. Launch the vsphere Client. 2. In the File screen, select Deploy OVF Template. 3. Specify the source location as shown in the following figure. VMware Getting Started Guide March 2012 27
Installing and configuring VMware appliance 4. Click Next. 5. Verify the OVF template details. 6. Click Next. 7. Enter the name of the Deployed Template or leave the name at default, Avaya VPN Gateway 3050 3070 3090 virtual appliance. 8. Select the storage folder location. If the vsphere Client is connected directly to an ESX host, the option to select the folder location does not appear. 9. Select the data store. 10. Click Next. 11. Select the format to store the virtual disks. The options are: Thin: storage is allocated on demand as data is written to the virtual disks.thick: All storage is immediately allocated. 12. View the details of the OVF template's configuration and click Finish. Reimaging AVG You can reimage the AVG, only if the AVG software is already installed in the system. 28 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Auto-installation CDROM Perform the following steps to reimage the AVG. 1. Upload AVG software to FTP or SFTP server. 2. Log on to AVG as boot user. 3. Enter the network port. 4. Enter the VLAN Tag. 5. Enter the AVG IP address. 6. Enter the Net mask ID. 7. Enter the gateway IP address. 8. Enter the software download protocol. 9. Enter the IP address of download server. 10. Enter the name of the software file. 11. Enter the password. Auto-installation CDROM The AVG 8.0 ships with an auto-installation CDROM. You can use this auto-installation CD to install AVG VM. Note: You must install the image after you create the virtual machine. The benefits of using auto-installation CD are as follows: Shows warning messages if the virtual hardware compliancy fails before installation. Reduces the installation step. Perform the following procedure to log on to the AVG VM. 1. After the installation is complete, log on as root. Skip the password since there is no default password available. 2. Type the command enter. 3. To reboot the AVG VM, perform one of the following actions: In the command line, type reboot. From the vsphere client menu, click File > Exit. Press Ctrl + E. VMware Getting Started Guide March 2012 29
Installing and configuring VMware appliance 30 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Chapter 6: Running Dashboard This chapter describes the steps required to run the dashboard. Perform the following procedure to run the Dashboard. 1. Configure the Web browser and host. For more information, see Avaya BBI Application Guide. 2. After completing the necessary setup procedures, start the Web browser. For http connections, enter http://<host IP or MIP address or DNS name of your AVG> in the browser URL field. For https connections, enter https://<host MIP address>:<port number> in the browser URL field. 3. Log on to the VPN Gateway or SSL Processor. Proper host configuration includes a host IP that is accessible to your browser network. If your host and browser are properly configured, the Login page is displayed. 4. Enter the account name and password for the host administrator or user account. For more information about password, see the Avaya VPN Gateway Command Reference. 5. Click the Login button or press ENTER. When the proper account name and password combination is entered, the wizards page (the first page in the BBI) is displayed in the viewing area of your browser. VMware Getting Started Guide March 2012 31
Running Dashboard 32 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Chapter 7: Applying and installing License This chapter details the procedure necessary for obtaining license and applying it to the device. By default AVG VMware Appliance ships without any license. You can acquire the required licenses from Avaya. For more information about the license, see Avaya BBI Application Guide. Perform the following steps to obtain and apply a license. 1. Contact your Avaya or Avaya sales representative to purchase the appropriate license as identified in the Avaya Global Price Catalog. 2. After you purchase the appropriate license, Avaya Customer Support sends a certificate that contains a unique product code and an e-mail address. 3. Send this unique product code and the device MAC address to the e-mail address provided. Run the following command in CLI to obtain the device MAC address: >> Main# /info/ local To acquire the cluster master MAC address, use this command in conjunction with the Cluster Management IP Address. To acquire the MAC address of a slave, use this command while logged into the CLI of the individual slave. 4. After verifying the device MAC address, Avaya Customer Support sends you a keycode. Use this keycode to enable the features through BBI or CLI. 5. Open the BBI, and select the Config tab. 6. Select Host > License from the menu. 7. Paste the keycode in the text box labeled New License. 8. Click Save. Note: You can apply the keycode to the device through CLI. For more information, see Avaya CLI Application Guide. VMware Getting Started Guide March 2012 33
Applying and installing License 34 VMware Getting Started Guide March 2012 Comments? infodev@avaya.com
Index D Deploying AVG OVF virtual appliances...27 L License...33 O Open Virtualized Format Support...9 P Preface...5 Product names...6 R Related documentation...5 Running Dashboard...31 W Who should use this book...5 Performance Guidelines...15 VMware Getting Started Guide March 2012 35