Mobilize Email with Citrix XenMobile Mobilize Email with Enterprise Security and a Productive User Experience People need to be able to work with email productively wherever they go. Citrix.com 1
Email remains one of the primary collaboration tools in the enterprise. As employees get more work done on multiple mobile devices, mobile email has become a serious enterprise management, security and productivity challenge. Citrix s XenMobile enterprise mobility management (EMM) platform with WorxMail offers enterprise IT and employees working on Apple ios, Google Android and Windows mobile devices the best of all worlds: a native email client-like experience with robust enterprise management and data security and powerful business class features that enhance enterprise workflows and productivity. The Hazards of Native Mobile Email The days when mobile productivity was all about Windows and Macintosh laptops are over. In today s enterprise work environment most collaboration and other work gets done via a variety of mobile devices, including smart phones and tablets. In enterprises with BYOD and COPE implementations, these devices are used for both work and pleasure. Microsoft Exchange ActiveSync allows mobile users to synchronize their smart phone or tablet s native email client app with their enterprise Microsoft Exchange account without IT help. This seems convenient on its face, but it presents significant challenges in enterprise management, security and productivity. Management With such a variety of native email clients and versions running on so many different devices and operating systems, it can be difficult for IT to track, secure and update them all. Understanding and addressing the security implications of how each client handles attachments and interacts with other collaboration tools such as Dropbox and Box can be overwhelming. Security The native email clients on most consumer mobile devices were not conceived with enterprise security in mind. Many do not encrypt email, calendar entries, contacts and attachments, leaving them exposed to snooping and theft either connected over an unprotected wireless connection or on the device itself if it is lost or stolen or the employee leaves the organization. Device encryption can be implemented on ios devices, but in many cases business contact lists and calendars can still be exposed if users succeed in jailbreaking them. Many native email clients also allow sharing enterprise information such as contacts, emails and calendar items with other device applications and opening attachments in unprotected consumer applications that may be malicious or vulnerable to malicious software and malware downloaded by the user. Productivity Having access to a mobile email client and Microsoft Exchange account on a smart phone or tablet may seem to be a productivity booster at first, but in reality most native mobile email clients lack the business class features offered by Microsoft Outlook and other business productivity software. Accomplishing simple business tasks such as scheduling meetings at times when others are available, adding attachments to meeting invites, providing file sharing links in emails, starting up Web conferences rapidly, and other capabilities that make for smooth collaboration can be slow to enable or even impossible. Introducing Citrix XenMobile and WorxMail There was a time when companies could address mobile email security and convenience with Blackberry devices designed for enterprise users and email security. As Blackberry waned and more consumer friendly devices running Apple ios and Google Android gained popularity, their use in the enterprise exploded, particularly in the increasing number of enterprise environments with Bring Your Own Device (BYOD) and Corporate Owned, Personally Enabled (COPE) programs. In most cases users mix their personal and work lives on these devices, opening up enterprise email, files and data to theft and malware. Citrix XenMobile with WorxMail provides a comprehensive enterprise platform for managing and securing IoS, Android and Windows Mobile devices and their enterprise applications, files and data. Aside from the 2
device-centric management security features offered by many competing MDM solutions, Citrix XenMobile secures enterprise mobile applications and data on the device through advanced containerization and its own layer of FIPS 140-2 compliant AES-256 data encryption, both in transit and at rest. XenMobile also offers more than 60 other security policy options. Containerization ensures that enterprise applications cannot share enterprise information with other applications on the device, or vice versa, and can be wiped independently of personal applications and data in the event the device is lost or stolen or the user leaves the organization. In many cases application security can obviate the need to manage and secure the entire device. XenMobile containerization is achieved via a simple-to-use Worx SDK that IT can apply to just about any custom developed or third party enterprise application via a simple wrapper application or with as little as a single line of code. XenMobile Enterprise also includes Citrix Netscaler, a leading application delivery solution that can deliver enterprise applications and data to any device quickly and securely and connect users securely to applications and data behind the firewall. Also included, Citrix ShareFile is a highly secure, user friendly enterprise file sharing and synchronization alternative to less secure, less manageable cloud solutions such as DropBox and Box. With Citrix ShareFile, files can be accessed, shared and synchronized easily either in the cloud or in their original directories on enterprise file servers in the enterprise datacenter. WorxMail is one of several Worx enabled applications, including Worx Notes and WorxWeb, included with XenMobile Enterprise that comes protected with XenMobile s containerization and encryption features. Unlike competing EMM client email and calendar solutions from Good, Airwatch and other vendors, WorxMail has been designed from the ground up with a familiar native-like user interface and experience together with advanced business features and integration that enhance user productivity and workflows in the enterprise. Productivity Here are some of the unique business productivity features WorxMail offers in an easy, intuitive interface. Easy file attachment and sharing Tight integration with Citrix ShareFile makes attaching and downloading files, including those on network drives and in Microsoft SharePoint repositories, both easy and secure. Email users can easily substitute links to Citrix ShareFile files as an alternative to XenMobile Features 1. Single-touch convenience 3. Enterprise Level Meeting Features 2. VIP Email 4. Out of Office Flexibility 1 2 3 4 3
regular attachments, allowing the sending and receiving of large and multiple files that would normally be rejected by email services with file size restrictions and without having to download the entire files to mobile devices before emailing them. File links also slash the impact on Exchange and network performance, as the Exchange server no longer has to send out large attachments multiple times to multiple recipients. To save on data service costs, WorxMail can be configured to load attachments only if WiFi is in use and to refrain from downloading images embedded in emails. Users can also choose how much email is saved on their device at one time to save on search time. Using Citrix ShareFile links also lets senders and recipients view, edit and share data within secure containers and take advantage of an integrated editor with change tracking and insertion of comments, all without leaving the email environment. Most mobile email applications, including those offered by competing EMM providers, don t allow users to create or forward meeting invites with attachments but WorxMail makes doing so easy. Citrix WorxMail also integrates smoothly with WorxNotes, a secure business class note taking app that lets users create, sync and share notes with defined user groups, and distribute them through WorxMail with a single click. Notes can be combined and distributed as a single rich text file that can be saved and shared via Citrix ShareFile and sorted by tracked location and name. A new WorxMail feature allows users to view all attachments independently of emails and save them in a secure container for offline access. Users can also search and sort attachment files by sender and date and email them to other recipients. Single-touch convenience Several Worx- Mail features can be enabled with a single or double touch or slide of the finger. For example, users can join online meetings and audio conferences with a single touch of an email link--no need to enter a 9-digit meeting passcode if you re driving or otherwise occupied. Other touch features include sending running-late emails and meeting notes to meeting participants. Many finger touch and slide actions are customizable by the user, including those for scanning, reading and deleting emails, marking emails as read or moving emails to another folder. XenMobile also supports touch ID for ios devices, allowing users to substitute a finger swipe for entering a PIN every time. VIP Email Users can configure VIP inboxes and designate certain people as VIP senders. Going to the VIP inbox saves time by showing emails only from that VIP sender list. Users can also set a unique notification sound to play when they receive email from VIP senders. Enterprise Level Meeting Features Aside from creating and forwarding meeting invites with attachments, WorxMail integrates tightly with Exchange to display the availability of meeting invitees as soon as the user enters their names. Scheduling conflicts appear as each invitee is entered, together with suggested times when all invited participants are known to be available. Most other mobile email apps, including those offered by other EMM vendors don t include the comprehensive free/ busy workflow enabled by WorxMail. Out of Office Flexibility Aside from turning off and on automatic out-of-office reply messages, users can type out individual out-ofoffice messages and edit them while on the road, set message time durations and show different messages for internal company and external users. Security WorxMail is designed from the ground up to fulfill tough enterprise data security requirements. Containerization Citrix MDX app container technology ensures that all WorxMail email, calendar, contacts and attachments are separated from personal mobile device content and protected through password authentication, encryption, secure lock and wipe, and policies that regulate content sharing among applications. All work-related applications and data, including those of WorxMail and Citrix ShareFile, are unavailable to personal applications on the device and cut off from any malware introduced by personal use. Containerization also allows selective wiping of corporate applications and data, including WorxMail, if the device is lost or stolen or the user changes roles or leaves the organization. Powerful Encryption All data, including emails and attachments. are protected with FIPS 140-compliant AES 256-bit encryption, which can live as a second encryption layer on top of built in device encryption. All files stored in Citrix ShareFile are sent over a secure SSL/TLS connection. In addition to XenMobile and device encryption, WorxMail supports the S/MIME digital signing and encryption used heavily by the federal government. Integration with Intercede and Entrust partner solutions allows the use of the S/MIME certificates from their virtual smart card solutions as well. Citrix NetScaler adds further enterprise protection with Denial of Service attack protection, SSL offloading, application specific micro VPN s and strong enterprise perimeter user authentication and access control. Granular Access Control IT can define enterprise and role-based policies to restrict file opening, forwarding, editing and saving to ensure the right level of access for each user. IT can also deploy different email solutions to different types of users depending on their risk profiles. For example, for content creators, office administrators and others with low-risk profiles, WorxMail quickly provides Exchange access from a native email client. For board members, executives and people with access to sensitive data, WorxMail adds extensive visibility as well as policy creation and enforcement capabilities. 4
Office 365 Security While Office 365 application files are not secured with MDX encryption due to Microsoft restrictions, users can open up email attachments in Office applications secured via device level encryption at rest and Citrix NetScaler device VPNs in transit. Enhanced Exchange Auto Discovery allows organizations undergoing an Office 365 migration process to configure complex auto discovery scenarios that keep users connected to Exchange email at all times, no matter where it resides. Shared Devices XenMobile allows users to share devices with other users, giving each user his or her individual container and Worx- Mail account. Data and other applications are also fully containerized and accessible only to the correct, signed on user. Mail Redirection allows IT to create policies that redirect users to WorxMail when they attempt to use native email. Mobile email is a core element of business collaboration and requires an enterprise solution that maximizes user productivity while allowing IT to manage and secure enterprise mobile email applications and data. Citrix XenMobile Enterprise with WorxMail provides the best of all worlds, maximizing user productivity and ease of use while offering IT enterprise level management and security through advanced containerization, encryption and granular access control. Enterprise Sales North America 800-424-8749 Worldwide +1 408-790-8000 Locations Corporate Headquarters 851 Cypress Creek Road Fort Lauderdale, FL 33309 United States Silicon Valley 4988 Great America Parkway Santa Clara, CA 95054 United States Copyright 2016 Inc. All rights reserved. Citrix, the Citrix logo, and other marks appearing herein are property of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered with the U.S. Patent and Trademark Office and in other countries. All other marks are the property of their respective owner/s. 5